Extremely poor experience. Was lied to by the salesman multiple times after making a deal on a new truck. Deal was made, ready to sign papers, and then because another person came in interested in the vehicle they added a $5,000 markup. They tried to use each of us as leverage to overcharge for the truck.

My sales guy Dylan was awesome.

SO a few weeks back I had left a pretty bad review after I was unhappy with some service. Not a day later, the managers at Permian called me up, Mike, and I for the life of me forgot the other gentleman name. Anyway, they apologized if I was unhappy and asked me to bring my car back. They were very accommodating and apologetic in sincerity. I took my car in, they let me get a loaner and they took care of me. I was very pleased. A few days later they called me up to inform that the isle on my car had finally been figured out. They fixed it and I picked it up the next day. Mike was so kind as to walk me through the entire process and they didnt charge me for the work. Ive had my car for about a week and it is no longer having that issue. I am very, very pleased with their efforts to go the extra mile to make sure I was happy.

Great customer service, a big thank you to John Webster for making sure I was able to get the car I was looking for. Will definitely be going back to see him for our next one!

Absolute worst service! Try to address the manager he won’t return calls and is “with someone” every time you try to contact him. I would never recommend this place to anyone the simplest oil change takes hours to complete.

Best dealership ever, love these folks. If you want to get approved and everyone else keeps telling you no, go see Edgar or Danny at Permian Nissan in Hobbs they will get you done. My brother had a credit score of 432 and he got a Brand New Nissan with no money down and payment of only $300. Best guys in the business Ive bought 3 cars in the last 4 years from them and they squashed the other dealers deals. Im a Permian customer for Life!!!

I really have enjoyed my experience. I am so pleased with the service. I dont feel like a customer. I feel like part of a family.

I went in expecting to be treated the same way i was at a different dealership a few days prior. Oh man was i wrong. From the moment i walked into the building to the moment I drove away in my brand new 2019 car, i was treated with respect and genuine care. From the sales person Dylan and Taylor to the finance manager Shanna. I Would definitely recommend them to anyone. And i will be a repeat customer in the future.

Best customer service. Thank you Linda Vela and the young man who helped us.

Easy in and easy out. And fixed my issues the first time.

Brian is an awesome salesman. The dealership went above and beyond my expectations.

Do NOT go to this dealership for service. Used the online site to schedule a service appointment the week of June 15, 2015. After doing so, the site indicated I would be contacted to confirm the appointment. When this did not occur, I called the dealership and was told the site did not work, but they could not do anything about it. I then scheduled the appointment (for an oil change, alignment check and alignment) for June 19, 2015. When I showed up for the appointment, the service rep was uncertain whether they could complete the alignment. Another rep indicated they could complete the service. After keeping the vehicle all day, they returned it with the alignment now off (pulling to the left) and the steering wheel significantly off center (turned to the right when driving straight). The rep (Danielle) could not resolve the issue. I subsequently drove 100 miles to Lubbock on June 27, 2015 and McGavock Nissan made the issue right and also gave me a discount for having to correct another dealers work.Bottom line: Permian Nissan wants your money, but isnt willing to do the job right or provide customer service. Drop off your vehicle at your own risk to your schedule and wallet. Ill make the drive to the dealership in Midland or Lubbock to get the job done right the first time--by a service department that cares.

They are very accomodating and will definitely get their services.

By far the worse dealership I have ever encountered! I have a 2016 Juke and they have deemed the intake manifold to be the problem. This is after 4 times taking it in. The dealership in Oklahoma at least have me a rental for my trouble as I waited to get serviced. Here I got a blank stare and told that the rental was out. I was told on a Friday that the part would be here on Monday. I show up 9am on Monday and told that the part wont get here till 1pm. My hotel bill is about $1400 with no compensation and the only hotel o was able to find is an hour away in Carlsbad. This dealership is horrible with no compensation on providing transportation either.Stay clear because they really do not give a damn about you!Edit:They really have me waiting in the lobby till the part to come in. Telling me it will be here in 4hrs and then wait for the car to be serviced which will take another estimated 2hrs. How does this place stay in business?!?!?!

I came down to the dealer but because I dont have an appointment, I was asked to wait for an hour or two but fortunately, they were able to accommodate me and check in my car. Thank you.

Parts customer service is horrible. Employees dont have nothing to do yet they will not give customers needed attention. You have to wait forever to get answers from Dale and Keith. Absolutely horrible service, I was waiting for them for an hour to find information, I called Roswell Nissan and had answers in 5 min. I can only imagine how their service and sales are. Think twice coming here.

It was just a pleasant experience.

Chris was very nice and easy to work with.

GREAT SERVICE!!!

Took my truck to Permian Nissan and they tried to charge me over $3000 to fix my truck saying my starter was making a squeaky noise on top of other things. Picked my truck up and took it to Bigotes and they got it in right away and fixed it within 24 and I paid less than $950! The extra cost was just to make commission from Permian Nissan.

Got to talk to a great sales man helped me out and never gave up to see my expectations thank you

Worst service department ever. Got there at 7am to get something to fixed and an oil change . Asked them around 1:30 PM what was taking so long, and no one had even looked at it it was fixed a hour and a half later.

Oil change. Took over an hour even with an appointment.

Absolutely amazing!!! Above and beyond what was necessary to help me!!

The worst service ever. Gonna sell my Nissan so I never have to go back

Online scheduling worked very well.

Great Service!

Awesome

I dont have attention

NA