Love jc pennys there isnt one anymore where I live...

Poor selection I rarely shop at this location but had to purchase a suitcase. Is this store closing? I would recommend shopping online or another location for a better selection.

I used to love this place, but it doesnt seem to have much variety anymore. Needed some pants for work and all they had were SKINNY jeans that go up so high they meet your bra. What happened to regular jeans that fit over boots and were low rise?

Great selection, line wasnt very long to check out.

It was refreshing. Airy. Just too expensive. High price.

Central location is nice.

Just another Jc and not much product.

Great wife got what she needed

Friendly people. Clothes in stock. Need better selection for plus size.

They dont have enough mens clothes

Visiting today at JCPenneys was a little bit more refreshing than it has been in the past. Had more people helping you and that was great to see. The store was fairly well stocked maybe well have our old JCPenneys back. I know theres been a lot of restructuring with the company and Im so happy that theyre going to stay in Hobbs.

Manager is rude. Clothes they have look from years ago. Cant access the mall through their store and its a major inconvenience.

I love the styles and brands here, they could have more of a selection in the undergarments section.

Good clothes,best socks, yellow tip

Found everything we needed

Your credit card machine never reads my credit card.. it s not my card it s your system..got it???

Had what we needed at a fair price

Horrible experience. The employees there are very rude. I had to ask for help and they acted like I was bothering them.

I recently stopped at the store, seems like good changes are happening to the store, staff was friendly and helpful. The store was full of shoppers which made for long lines, but moved quickly.

Its ok ig.

Found what we needed.

Not happy with JCPenny, you stand in line forever hold your purchase because the only have ONE cashier. I wont even go there any more because of this problem. I have friends that have said the same thing. Come on Pennys get better check outs.

Like this store a little expensive

It’s pretty lame and they don’t have maternity section.google lied

The sales were great..but checking out sucks! Need more checkers during Christmas! Please!

Management was so friendly.Natalie J.She was so helpful.Best customer service!

I shouldnt expect a fast check out but thats the only reason for four stars. Penneys always has a great selection of everything. And of course the quality is on point too.

A small Jcpenney but has alot of good stuff.

You have to get in line, which will take 20 to 30 mins to be able to pay for the clothes you buy. And it starting to look more like a garage sale. Clothes are all over the floor and my wife ask for help with trying to get her coupons from her cell phone .because she doesnt know how to download it . and they wont do it . And she is a senior person.

I really enjoyed shopping at JC Penny!!!Loved it so much I am going back tomorrow and taking another good shopper with me!!!!

Good experience.

Literally the worst JCPennys I have walked into.

Always great sales. But check out line was crazy. I counted 19 people in line with only 2 open checkers. After 15 min in line I left

Love the sales

Excellent service. The place for kids Jeans. Quality items.

Its a small store. It has quite a bit. Service is good.

This place is getting better, more organized & is being laid out better the changes will be a better customer shopping experience. Will be a 4 star in 2 months

Still the best place to go to pick up a few quick items and the only ones in town who carry the brand I like...

The store needs remodeling.

Way understaffed. Very messy, disorganized

I thoroughly enjoyed my shopping experience there and my check out clerk was so accommodating.💞

Well I order thing and intend on picking them up at store. They can never find them and all the while I’m getting emails that I had picked up items, this has happened the last two times and the people give me the complete runaround. You need to call or I get an email saying that it’s ready for pickup only to be told that it isn’t there yet....call the call center and they say it has been shipped......go back and it isn’t there.....my god. Just forgot about refund and knowing it would be another circle jerk.

Going out of business and you can tell. Employees dont care.

Nice sale going on today the cashiers were very helpful

Love this store, women accessories and clothes are classy and amazingAlways shop during sales, they never disappoint you

The employees were really sweet to me

The store had great sales but everything is for petite ladies. It did not have a Sepora like other JC Penny stores. The staff was not too friendly or helpful

The lines are always long, the staff is nice though.

Lots of great deals today 👍 staff was nice and the store was clean ! Bathroom could use an update

Great deals today here!

Messiest JC Penney Ive ever shipped in.

Ttain wreck! Dirty, disorganized and disrespectful. The only plus was I learned to shop at Stages which is a short walk through the mall to a cleaner, more up to date and better shopping experience. Certainly unfortunate and disappointing. Pennys should invest in a remodel. Its like stepping back into the 70s but not as clean. Sad but true.

Nice clothes and next door is a mall its really cool

Its so cool they have alot of stuff!

There was a long line & only one cashier. I put what I was going to purchase & left.

Always love shopping at JCP. good sales and customer service.

Dirty store, towels smelled like they were drenched in cologne, employees are slow, took 10 minutes for somebody to get to the register, when there was already a line and who knows how long those other customers were waiting.. didnt get greeted or asked for help. Cashier barely spoke the minimum. No apology for the wait either, just eye contact.

Jcpennys has some really good prices and sales!

They didnt have mens white dress shirts in white, all were off colored.

Very bad customer service, 20 people in line and 2 cashiers. 30 days to return something is not enough, cloth is not organized and cashiers are not friendly.

Aside from always waiting in long lines, bad customer service, unorganized store, and poor management, I walked into the restroom and was appalled by the upkeep of them! Next time I go Ill make sure to take pictures of the clothing on the floor and crowded pathways and maybe record the grumpy employees cursing the customers for leaving the clothing in the dressing room.

Great customer service

Ilikejcpenny

We have visited thus store twice. Its hot and needs a full time staff just to keep place in order and tidy.

It depends on what youre shopping for mostly clothes for the petite person

They didnt have Dallas cowboy tees shirts or jerseys.

Nice

Worst customer service... sad to say I worked here for 3 weeks and couldnt continue because of the lack of management skills and I got tired of apologizing for other peoples lack of customer service ( more than once for a managers)

This store compared to other JCPs has a smaller selection and isnt as organized. On the other hand, employees were very kind and willing to assist if needed.

Okay, needs renovation

Its a little JCP. The day we went it was hot and not very organized. I waited at the counter for over 10 minutes before I got waited on.

Great sales and brands

Not enough cashiers. Very long lines to checkout and cashiers VERY sloooow

Love JC Pennys

Service was terrible!!! We stood in line for 30 to 45 minutes. The few cashiers they had were unfriendly and customers were walking out after standing in line for so long.

Make sure your online order is not charged to your card when your order is sent back due to not picking it up on time.

I love the sales at Penneys

Need more selection but staff is helpful and friendly. Store is clean.

Best store ever

Good sales

She was very nice and helpful .

Store super fithly and bathrooms health hazard. Will never be back. Beware!

Nice place to shop

Awesome deals this weekend!!

Great sales going on today

Didnt find what I was looking for but full of good stuff

This is a very small Store with high prices and not a very good selection.

I like it but when I go there my mom spends like a hour in there

Horrible customer service not very helpful when you have a problem finding a size. No one offered to help and they all gave an attitude if requested to help finding certain items.

The store looks like a junk store. I will never go back!

40% off in almost everything!

They offered me 92 ¢ for a new flanel my dad paid 39$ for

Needs more selection of clothing

Dirty, unorganized, and no selection or help

Good quality.

Nice prizes

Not any customer service on the floor. Very disappointing!

To much stuff every where makes it look dirty

Messy store.

No shoe selection and jewelry over priced