I went for a new phone as I had lost my other one. Derek explained to me the options I had and the lead time to get each. My phone was in within the time he told me and the setup was quick and easy. He also explained the differences between the old and new phone I:E the different block needed to charge the phone. I think what Impressed me the most about Derek was when I got there he was on the phone with a very time consuming customer so rather that cut her short and be rude he asked one of his other associates to get my process started. = 2 happy customers.

Excellent experience ! Very knowledgeable and professional Store Manager. Would highly recommend this store. Derek was great !

Visited Verizon store in Hooksett, NH today and have to give this store an A+ the friendliest and helpful people. Derek helped me and he was outstanding.

Zach was very helpful and explain everything. He is a great employee. Nice to see that.

Came in today to get the new iPhone and went smoothly if you want the same customer service I received I highly recommend you see Derek.

Zach was really helpful - was in and out with a new phone and all my data transferred in half an hour. Had a lot better experience than going to the Verizon store. Go to these guys first.

David provided excellent customer service for me today at this location. I am very pleased with my visit. He was able to help me upgrade, trade in, and transfer my information to my new phone. He was extremely friendly and even helped me get the best deal possible. Very inviting atmosphere. Definitely recommend checking out!

Great experience today w Steve! Knowledgeable and very willing to answer all my questions.

My In-Store experience was super fast, very convenient, and complete with excellent customer service thanks to (Sales Consultant) LUDWIN FERNANDEZ! Couldnt be happier with my purchase(s) and all of the thorough information that I received when trading in my cell phone. Kudos to this location and its workers for making me feel safe (in our current state of things and cleanliness bubbles ;), comfortable, and appreciated!

Dave was awesome to work with. Quick and easy!

Great service from Ludwin Fernandez in Hooksett! Very helpful 👌

The customer service zakk provided me was outstanding. If your going into this store ask for Zakk, you wont be let down. An exceptional and honest young man who made getting a new phone easy and stress free.

Upgrading our phones went flawlessly.Steve explained all our options and once we made a decision he had us up and running with our new phones in record time. Thank you very much Steve

Went into the Hooksett store and got a new phone with a plan change. Ludwin was my sales rep and he made everything as easy as I could have hoped for. Highly recommend you go see him!

Derek was awesome great customer service 👍

Worked with David on getting the new iPhone and had a great experience with him and the store. He set everything up for me, helped me find a great case and was so friendly!

Went there today to get a new phone for my 87 year old father in law. Derek was extremely patient and helpful. A real gentleman.

Zack was so helpful, could not of been so polite and patient with us. Would not go to another Verizon store...

Excellent service Ludwin was extremely helpful and very professional. Highly recommend

Great experience. Ludwin was awsome help and got me all setup very quickly. Got me in and out while being very personable. Would highly recommend

I had a very good experience at this location. The manager, Derek, was very knowledgeable about products and services that were available.

Great experience today. Charles was super helpful on the phone and continued to be once in store. I was very grateful for someone who knew what they were doing and could make upgrading a phone an easy and quick process. Thank you!

I wish I read the previous review. Very shady. I was told about a promotion of a trade in of 580$ for the new iphone 12. My mom and I went in to go use the promo at first the guy said hed never heard of it. Then he looked further and found it. Very pushy on accessories and lots of charges. 30$ to transfer your info. My sister’s line also had the promo, but when I went in with her, Steve who told me about the promo, said hed never heard of it. After looking into it he agreed and she ordered her phone. He called her to go get it then he said he was too busy and again the promo didnt exist she said shed come back when he had tine and he said hed cash her out really quickly, but never gave her the promo. He kept texting her after at odd hours saying he felt bad and the hes 75percent sure it can go to escalations to get the promo or she could bring the phone back, but still pay fees. Very wishy washy, strange and unprofessional. Called verizon directly and they helped. I will be ordering phones online in the future.

Zakk was awesome! Super helpful and crazy knowledgeable. I walked in with a broken phone, frustrated and unsure what the best way to fix it... walked out with a better phone, a better plan & totally satisfied! Glad to have a local shop with nice people

BEWARE OF THIS LOCATION!!! Back in May I asked for a phone that could handle 2 sim cards. They sold me a Samsung S20 for$1,000 but after over 2 HOURS in the store it was discovered that the e-sim would not work.They told me it would only be a month or two before the system update would allow for the second sim. At that point, I kept the phone for 2 reasons: a $150 rebate and a 30X zoom on the camera.Well the rebate didnt happen because my plan is not eligible, and the plan it needed is $25 more a month.7 months later Im still carrying 2 phones so I stopped in today for help and they repeatedly told me to call big Verizon which I have already tried twice. I told them I would call and give them permission to help me and they said thats not how it works.When I asked about the rebate, the store manager just repeated that he didnt sell me the phone and that person no longer works there. I felt as though he could care less about my problems because there was no money to be made. Buyer beware!!One person did try to help, and told me about an app to add a new number to your phone, but no one is sure if I can port an existing number to it. Im so frustrated I could scream! But I will not been going back there, ever, and I hope you dont either!!1/18 update: reply to Tim. We were more than 2 hours into the process when it was discovered that an update would be needed before the dual sim function would be available. I waited patiently for many months, and did not deserve to be told it wasnt your job to help me and that I would need to call customer service. Offering to help just because I posted this review is too little too late. I went to a different Verizon store last week and the people were more than happy to troubleshoot the problem!! I traded in the Samsung your store sold me for a Google Pixel 5 and now I have one phone with 2 numbers!

Jesse greeted me right away. I already knew i needed a new phone right away because it broke. Jesse explained the different phone options and features. Made making a decision easy. was upfront and informative about everything. Phil was also a rep there that assisted in moving the process along as quickly as possible since i had to be at work. Both were super professional and nice!! Very happy with everything!

Alex Beede is the most helpful Verizon associate I have ever had the pleasure of speaking to. My family and I have been customers of Verizon for 10+ years and we will now drive 35 minutes out of our way just to go to the Hooksett store. Great service when it came to upgrading. Alex was kind, understanding, patient, and made sure we knew exactly what we were leaving with - couldnt have asked for a better experience!

We love this place. Great customer service,my wife and I are making this our go to Verizon place.Thankyou very much.

They are the most helpful and friendliest sales associates you could ask for, I drive across town to take care of my wireless needs.

These guys really know their stuff and super helpful. Zack was great about my cracked screen. Ive been going here for years and wouldnt go anywhere else.

My daughter and I worked with Ludwin Fernandez yesterday. Service was A+, quick, efficient, and professional. He was very helpful and knowledgeable about the new phones. I would definitely recommend them to anyone.

Derek Delgado was a VERY friendly, helpful and polite person when I went in to become a new Verizon customer! He walked me through my new phone features and explained to me the warranty. I would highly going to this Hooksett store to get quality service.

The staff at the Hooksett store is friendly and extremely knowledgeable. I dont feel rushed when they are working with me and can ask all the questions I want. Thank you for your great service. Ive shopped and used services at other Verizon stores in my area in the past, but I prefer this one.

Rob in Hooksett store has been super helpful while assisting me with switching to New phone. He worked amazingly along with Zakk through many challenges of my old phone and lacking power/battery life. I went back 2 days later and Rob continued in great spirit and knowledge and helpfulness!! Thank you Rob!!

Ludwin was extremely helpful and patient. I felt very comfortable with this interaction ( I’m not very high tech). I would definitely recommend Ludwin and this location.

Bought a new Pixel 3 from this store 6 days ago for my son. He had it for 5 days when the phone showed an error message of no operating system found. Brought it in figuring they can either fix it or honor their 14 day exchange guarantee. Unfortunately after spending over an hour they told me to go through Google for their warranty. They claimed that someone tampered with the phone. No damage and my son is not tech savvy enough to modify the software. This is not a corporate store so you are at the mercy of the manager of the premium retailer and they only make money on phone/accessory sales. If buying a phone be sure to go to a corporate store as they may value you a little more and understand the inconvenience this is for the end customer. TO BE CLEAR THEY DID NOT HONOR THE 14 DAY GUARANTEE.In response to the Managers reply, I appreciate the time spent but the policy states no physical damage. There was no physical damage (cracks or blemishes). Your store sold me a lemon and were either afraid of losing the $$ or did not want to bother having to spend the time to send back. My impression from other stores and corporate was it should have been eligible for the 14 day.

Talked to the Verizon Rep on the phone she told me not to buy my phone anymore at these stores, that they charge fees that you normally would not have to pay if you ordered online. They never gave me my $150.00 new device credit And they did not give me full trade in value for my old phone and also deceived me into thinking they have only one or two models left in stock so they could steer me towards a less desirable phone . Truth

I came in to just consider my options, honestly with no real desire to make a purchase just yet. However, a young man named Nick took me through everything and had me sold in about 10 minutes. So I really appreciate the quality service, and will certainly be directing anyone looking for a new phone your way. Thanks again!!!

This store rocks! This was the single best experience I have had at a cell phone retailer. I went into the store to switch over from sprint, and my sales rep Nick was a true pro! I couldnt believe how quickly and professionally Nick was able to help me get phones and a phone plan for myself and my family, and even pointed me to some awesome covers and accessories. I feel like I got a top-rate deal on my phone plan and phones for my family. I also trust that the employees at this store can immediately provide me with support should I have any questions about my phones or plan in the future.

Derek was very knowledgeable and extremely helpful in setting up my new service and phone. Answered all my questions and made the experience completely painless. Highly recommended.

Have been to this location several times and they are always friendly and helpful! Go see Derek, he is great!

Derek Delgado was EXTREMELY helpful. I upgraded my daughters phone. He was very patient and knowledgeable in helping her transfer her information.

There is not enough good things I can say about Zach and Alex. They were both awesome to deal with. They both spent a considerable amount of time with me. They exemplify outstanding customer service.

I had a emergency situation and needed my self phone replaced immediately. Alex Beede was my Sales Consultant and I can’t say enough about how helpful he was getting my data into my new phone. He worked for a couple of hours the day I came in and ended up keeping my old phone overnight, getting my data in the cloud. I return the next day and he got the job done! I highly recommend him if your at Verizon in Hooksett. THANKS ALEX!!

Was at this store in Hooksett today Ludwin Fernandez was great! Will be back for sure.

Charles was fantastic, not only was he very efficient in helping me with my phone, but went above and beyond to make sure i had everything I needed and sold me exactly what I needed . Great public relations. Thank you Charles . Solenn Sarkisian

Incredibly helpful staff, no pushy sales tactics - just excellent customer service. Came in with a technical issue with my phone and they took the time to look into all of my options, which in my circumstance, led to receiving a replacement device at no cost through my manufacturer’s warranty!Highly recommend this location, as I have been treated exceptionally every time Ive been in this store.Keep up the great work!

Nick R. was super helpful right from the beginning. He was very friendly and worked efficiently to get me a new iPhone 7. I felt that he took good care of me. He got right to the point about exactly what I needed. I appreciated everything and I am happy with my new purchase!

Steve and another guy were awesome! Came into the store after having a negative experience at a Manchester location where I was told our galaxy s8 would never work with Verizon unless we bought a phone from them. Couldnt justify spending another $800 so we came here. Steve was able to quickly and effortlessly set up the phone for us. The process couldnt have been easier and the service was outstanding. He did everything I asked and answered any questions I had. This is how you keep customers!

Ludwin is fantastic. He answered all of my questions, showed me options for a new phone and set everything up. He even saved me money on the plan I had.

We had an incredibly smooth and enjoyable experience recently with the help from Account Manager Derek D. Staying until after normal store hours, Derek actively worked with us to upgrade my fiancées phone, purchase a tablet and move us into a family plan. Derek found we were able to take advantage of a new promotion allowing us to receive $75 store credit, translating into free cases for both devices. At no point did we feel pressured or rushed and truly enjoyed our shopping experience. We would recommend this branch to anyone who values excellent customer service as much as we do.

I got a phone upgrade here, with Phil helping me. I left satisfied, but got an unexpectedly high phone bill due to the plan change I was recommended. After my initial negative review, I was invited back to the store to discuss, and my bill makes more sense now. I appreciate that someone reached out to me, and that Phil took the time to explain the plan change more thoroughly to me when I came back, but Im not particularly thrilled that I had to come back at all.

Nick was a great salesman! I was in town on business and had an emergency phone issue and he helped me get a great new phone! He answered all of my questions and made sure the process was as smooth and efficient as possible. A+ recommend!

I had such a pleasant experience here. Nick was absolutely awesome! He was very polite, extremely helpful and informative, and very quick and patient with me and all of my questions -which I appreciated so much! I am definitely coming back here in the future for my next phone.

I went in to upgrade tons new phone and dealt with Nick who helped me get a bunch of accessories as well for an excellent price. He is very well informed on all the current promotions offered by the company and is great at his job! It was a pleasure to deal with him and I will definitely be asking for him by name the next time I need anything at verizon!

Excellent service from Ludwin today. He was helpful, courteous and pleasant to work with.

Zack was amazing and very helpful

Verizon store in hooksett is great, Ludwin, was very patient. Very knowledgeable.highly recommended.

Nick is the greatest! So helpful and knowledgeable. Usually buying a new phone is a grueling process but Nick made sure everything went seemlessly. 10/10 coming back here for my next phone.

I normally have uncomfortable experiences when i go to purchase anything cell phone related. Not the case here, Nick made me feel comfortable from the start. He was well informed on all products and services available . Outstanding customer service

I had a WONDERFUL experience the sales rep Ludwin I was dealing with was very helpful and knowledgeable about what phone I should puchase and had a good personality.

Grabbed a new phone here last week and the guy Nick was super helpful. I knew exactly what I wanted walking in, and Nick helped move things along quickly and painlessly. Id definitely go back to this location to get another phone before any other.

ZAKK is awesome!!! Very knowledgeable, and patient!! No matter how many times I try to correct this, your program changes this young man’ name!!! His name is ZAKK not Salk!

Alison did a great job at turning my day around! You should let her train all of your new employees. This young lady deserve recognition for all of her hard work. :)

Thank you so much Rob for your great customer service and being so patient! Nothing but good things to say, thank you!

Excellent service. My man Derek D. helped me out, answered all my questions. Walked out with a new phone, watch, and IPad!

I went in here looking for an iPhone after being frustrated with my Galaxy. I was extremely pleased with the customer service. Nick helped me set up my new iPhone and showed me some helpful tricks. Ill definitely be going back to this location for future purchases.

Went in to this store and expected to be there for a while since my experience with other stores has been pretty bad, I decided to go to this one. As soon as I stepped into the store Nick approached me with a great smile and helpful attitude. Totally changed my opinion, I was very satisfied with how he helped me out and explained to me the problem. I’ll gladly come back to this store every time I have an issue.

Not the best but its OK :)

Friendly and very knowledgeable staff. Remembered Derrick from many months ago and he was there and was of great assistance to me!

Superior service, KNOWLEDGEABLE and friendly. See Chris when you visit. Have had Verizon for years, best experience so far.

This store is amazing. Ludwin was very customer friendly and accommodating. He listened to what I could afford and did not try to upset me. Thank you

This store is the best. Nick got me set up quickly and made sure I was getting the most for my dollar. Highly recommended!

I went to this location to upgrade my phone where I was welcomed in by Phil. Phil assisted me with my upgrade and helped me pick up accessories for my new phone as well as informing me of current promotions which I ultimately left with an additional tablet! He was very kind and professional and helped me with every question I had. I look forward to coming back to this location again in the future because of Phil.

I’ve been in the store for various reasons and am ALWAYS glad to see that Ludwig Fernandez is working. This dude DEFINITELY knows his stuff. He is more than eager to help you always patient. He most certainly deserves five plus stars 🌟🌟🌟🌟🌟🌟🌟🌟🌟

Watch the add ons!! Ridiculously priced. Phone case $25.00 higher, car charger 15.00 higher, pop phone disc 7.00 higher. My phone 125.00 higher!! Comp. On line. AmazonCharge 50.00 for loading phone. Add ons Cost over 200.00 over my phone cost. Its retail on steroids. Staff was great. But felt pushed into getting free Samsung a Tab. Its not free you have to do 2year line charge. The case for Tab, 40.00 I could buy on line for 18.00 . I brought back tab next day was charged 35.00 restock fee! The Tab with case would end up costing 140.00. Ill buy on line from now on. Over 25 year customer..Verizon . 😝

Leo and Derek were extremely helpful with set up of new and old devices. Lucky me, I arrived before things got too busy, and I had their undivided attention. They never get distracted,...RIGHT.

Very underhanded, and misrepresenting the product. Derek the store manager, and Phil the sales rep leave a lot to be desired. We had an issue, and he had given us the info and who to call and resolve. We followed his explicit instructions, and VZW corporate advised us to return to the store the following day. When we arrived his first words were Im all set with you and this situation, and asked us to leave. His store and employees caused our issue, and VZW corporate resolved it, and he refuses to cooperate.Complaint filed with BBB and State Attorney Gernerals office. Buyer beware.Edit: Verizon Executive care is taking care of us. We are still without a phone, however they did say the unprofessional employees would be handled.EDIT: They finally took everything back, and still refused to return the trade phone. They charged $209.00 in return fees. VZW corporate, assured it would be refunded. Will update that if and when it happens.Also pay note, the free tablets are not free. They come with a monthly 4G service plan along with their own phone number. Who the hell needs that?Shady, typical salesman.

I bought a new iPhone from here, Nick Rudis was the one who answered all of my questions. He was knowledgeable of the phone plans and helped me pick out the right phone for me. I Recommend him to anyone looking for Verizon products !

I was having a really tough day, kinda stressed, I went to the verizon store to get help with putting a screen protector on my S9 (we all know frustrating that can be) the service rep was friendly, helpful, he let me know that a product was coming out soon to repair scratches on the glass. it was a great experience. and it made my day better.

Went in to open up an account and Derek was really helpful. He walked me through all of the options for opening up the account and how the plans worked. I didnt feel rushed or like a number, everyone was friendly, thorough and knowledgeable. Thanks Derek!

My Appple 5 died and couldnt be repaired. Went to the Hooksett store for help and met Philip. He listened to my wishes and patiently helped me purchase an Apple 7. Then he spent over 90 minutes setting up my new phone despite some problems with transferring my info from my Apple account. I am very glad I went to this location.

I was treated with respect and got a good deal Allison Bryan was a great sales manager and really helpful. I recommend everyone to go to that store

Nick was super nice and Extremely helpful! He answered all my questions and helped me choose my New phone. Highly recommended!

One of the best customer service experiences Ive ever had. Nick was extremely knowledgeable and mitigated my frustration doing everything he could to help me walk out of the store completely happy!!

Phil worked with us thru the whole process which was not an easy task considering the situation. He is an awesome person. i definitely recommend seeing him.

This place is great! Went in there with a phone that had some issues and the awesome employee Ludwin helped me out and solved it all!!..great customer service!! will definitely be going back!!

Is your phone acting up but you dread going to the busy store on South Willow? Go up to the Hooksett store! Its not far, and the service was terrific! Ludwin (real name) helped me not to lose my life when my phone was on its last legs. I didnt realize it was about to give up the ghost because other people had told me to just delete some pictures and all would be well. Not so! My phone finally just kept shutting off....Ludwin caught it in the nick of time. He went to great lengths to assure that I didnt lose my contacts, photos, texts, etc..... recommended a good replacement phone that was NOT expensive and got me up and running again. Very, VERY pleased!

Exceptional service all around from Nick! Would highly recommend to anyone in need of a new phone. 10/10 for sure!

Awesome service! Nick helped me upgrade my iPhone and helped me figure out what plan was best for me. Will return when I am due for another upgrade

Very accomodating young gentlemen. Not busy and answered our old folk questions about email access. Showed us how to complete task easily. Check them out.

Lousy customer service. The two employees could care less and seem rude. This place should be reported to the NH Better Business Bureau. I should have just gone to Sprint, I will never go back. Black people are treated better in Alabama then these two treat customers.Probably going to be out of business soon, they are just a reseller and not a corporate store. Lousy Service is what you get here!

Extremely helpful, very polite and courteous. Bryan was awesome. Answered all my questions, helped with new phone set up and found me discounts.

Eric Messier was such a fantastic help when I came in to get my new phone a few weeks ago. I would recommend anyone looking for a new phone or just help with their phones in general they go see Eric!

Phil Moore went the extra mile for me to get me back up and running back to work! Excellent customer service!

I went here a couple weeks ago and got a new phone. It was quick and easy which is exactly what I look for in a phone store. Nick helped me out and couldnt have been more help.

Friendly and helpful

Alex was super nice and really helpful!

I called to inquire about Verizons One Talk Solution for my business needs. The rep asked to place me on hold, then asked other reps if they knew anything about the service. He never placed me on hold, likely placing his hand over the mic. A few reps around said they did not know anything and suggested hanging up on me....which is what happened. Seems like they have some unprofessional employees running things here.

Ludwin Fernandez was super helpful and knowledgable updating my plan and my phone! I had lots of questions and was treated respectfully. So appreciative!!