CarMax website is quick and easy and the sales staff always go above and beyond to assist the customer! This was our 4th vehicle purchase from CarMax and weve never been disappointed!

The on line quote and the in person offer were exactly the same. Based on the on line quote I scheduled my in person appointment. The in store experience was professional, thorough. The entire process took around 90 minutes as the website stated. I will recommend Drivers Way to everyone in need of a car sale. Thank you!

Your associate, William Agee, was both helpful and professional when I sought his advice about selling my 2016 Hyundai. He told me what was needed, had the car appraised, and gave me an offer that I subsequently accepted.

Online experience was awesome! I am very happy with the car. Interactions with individuals at the location was, overall, substandard. Unnecessarily time consuming and extremely frustrating

We didnt strike a deal today but the folks I dealt with at CarMax were extremely nice and fair with their offer just not what I was willing to do today. Not my first experience at CarMax and no complaints so we will give them return business.

I had an amazing experience at Carmax!. I did not have an appointment, and I was curious about the appraisal value of my second vehicle, so I walked in out of curiosity . After the appraisal I was offered an amazing price and I sold my vehicle to carmax.. The whole experience was less than 1 hour, and I left with a check in my hands...

We had a really good experience here with Tim! He was very personable and professional! This process was not long at all! I will definitely be purchasing from here moving forward. Today we were shopping for my husband and we left extremely satisfied!

Ive bought a lot of cars in my life, this was by far the worst experience Ive ever had. My sales consultant Mose treated me like dirt from the time I walked in the door. He clearly did not want to sell me a car, he even tried to kill the deal twice because of his own ignorance. First he said I brought all the wrong documentation ( I didnt), then he said my car insurance wasnt set up properly (It was). Everytime I corrected him he became even more condescending. After wasting several hours on his ego I finally left with my new car, it was my first and last time buying from CarMax

I had an great experience last night with Edmond! I told him my situation and more and he was able to deliver to get me in a vehicle quickly! He was professional! And the process didn’t take long, than most dealers! I was very impressed. Shop with Edmond Foster he will get you right !!!

This was such a wonderful buying experience from getting the car transferred to financing. Zac the salesman was professional and got everything done quickly.

They gave me an internet appraisal and they honored it with no haggle. Great experience overall

I was greeted immediately as I walked in. The process was quick and easy.

Troy was very understanding and helpful. Great experience.

We have bought our last 4 vehicles (In two different states) from Carmax and at this point would not consider going anywhere else! This time around it was for our daughter and Anthony made it a breeze! We are able to buy with confidence since the vehicles at Camax are almost always fleet returns with excellent service records. Always a great experience!

The best part of the experience was purchasing. I had to have the car shipped (and had to pay for that), but test driving and dealing with my sales person was a breeze.The experience fell to pieces when there was service that needed to be done on the car. I had to bring it back (parts had to be ordered). First, there were breaks that need to be serviced. This is the second car in 3 months we’ve purchased from Carmax, and both needed new breaks after we purchased the car. What is the point of claiming they do an extensive inspection, if breaks have to be fixed after the sale? Also, I live an hour away from this store. I can’t just drop it off to be serviced.I called the day before my appointment to confirm my appointment time and to be sure the part came in. No one answered my call. I left a message. No one called back. I showed up the next day, and the service technician couldn’t find my appointment in the computer. It wasn’t bad enough that I tried to be proactive and call, but somehow the appointment wasnt in the computer at all! They acted like they were doing me a favor by “working me in.” Though the part had been ordered and was there, no one acknowledged they dropped the ball on making my appointment. Also, I received no explanation for my calls being unanswered and my messages not being returned. (While the service person was “working me in” he answered two calls while I waited.)As it turns out, I have to take my car back for more work. I called twice on one day and left a message both times. I called back a second day and actually talked to someone.There seems to be a serious problem with management.

After 3 months of poor customer service, inconsistent information & poor sales tactics from many dealerships carvanna included I had the absolute best experience I have ever had buying ANYTHING Period with CarMax in Birmingham thank you for an amazing customer Service experience

The costumer service has become awful. I will be making three trips to have my vehicle serviced when it shouldve only taken one trip. I made an appointment to only get to my appointment for the service advisor Harry Wiley to tell me that I need to leave my vehicle because the person who set up the appointment has not ordered the parts for the work to be done and he dosent know when theyll be able to get the work done. I left the store and no one including Harry Wiley my service advisor setting up another appointment. I had to call back to set up another appointment and was told by Harry Wiley that I need to be patient (this was 4 hours later).I asked to talk with the service manager he never came to speak with me about the many inconveniences theyre causing me to get my vehicle serviced. The service Manager refused to speak with me but told Harry Wiley to offer me a $25 credit for the next time I come in for a service. Every since the former service manager Ryan left this is the type of service theyre offering. Most of the staff seems to be under extreme pressure because theyre not as friendly as they have been. I encourage everyone to go a dealership that takes pride in their costumer service process. Finally when a ticket is closed you normally get an email asking how did we do. Well I didnt get one because Wiley who needs to be home rocking in a chair on the porch knew Id tell it like it is. The costumer service Manager needs replacing.

Great value, good prices, no hassle. This was the quickest transaction I have ever made. Thank you for making it so easy to purchase my vehicle.

I had to buy a car relatively quickly due to an accident. Even in the current market with cars being a scarcity CarMax had a good selection and i found the car i wanted in Pensacola. Had it shipped to my local store and it was everything I needed. The process to purchase was easy and painless. No haggling just like they say! I will make future purchases from CarMax!!

Great Sales Staff and Company. I was totally pleased with my vehicle purchase. I have already referred others to shop at CarMax for their next automobile purchase.

Sold my car to CarMax, so easy that it was almost hard to believe. They did what they said they would, quick and also effortless. All the people I dealt with were extremely friendly and helpful.The entire process was very professional and straight forward. Would do it again.

This was my first time buying a car, and it was such a good & stress-free experience! I went to a couple of other places to look around, and CarMax definitely provided the best customer service. Every single person I came in contact with was so nice and personable. Lorenzo was my sales consultant, and he was professional, kind, & knowledgeable. He had an answer for all of my questions and truly did a great job of making this a smooth process.I appreciated the online platform, especially with the ability to compare cars & have one transferred from a different state. I also appreciated the safety precautions that were taken in light of the pandemic.Ive had my car for about a month now, and I am very happy with my purchase! Thank you!

Had an absolutely amazing experience with Edwin here today! He got us in and out (and with our toddler here!) so quickly, and made everything absolutely painless!! I love my new Prius!!! Couldnt recommend CarMax or Edwin any higher!! Will definitely be bringing all of our business back to him!!

Never again! I took my son to get a Toyota Camry on April 10, 2021. He gets there and theres no Camry. There is, however, a Nissan Altima. Desperate to have something...anything to drive, he caved. Only THREE months later, the transmission is shot. Not only that, theyve not communicated ONCE during the THREE FULL WEEKS that theyve had his car as to the plans. Now, Mr. Transmission has it and no one knows what anyone else is doing. If you want honesty and openness, go elsewhere. Im done with them and their non-existent customer service. My son is quiet and reserved, I am not. I believe wholeheartedly that this is a tactic they use to get cars sold; sell the good car online, then only have lemons when a person is STRANDED in their lot and desperately needs a car.

Fast and easy, but I knew exactly what I wanted. They forgot a few of the paper work pieces, but we got it done. The service people are always friendly. You have to stay in contact with them and be the one in charge, but then again, that’s with every business.

Bought a car after having it shipped to the store, 2 days later lol light comes on. I take it back and the fix it or so they thought. 5 days goes by and oil light comes on again, I take it back again and they ended up doing an oil consumption test and sure enough burning oil. So they returned the car and have shipped me a newer model from another store. So far my experience has been great as far as the customer service. The first vehicle it’s understandable how they missed it. No harm no foul!

We found a truck we wanted in Arizona. We were too far away but our rep on the phone found one even better in town. From the moment I stepped in the door the experience was so smooth and seamless. I have never had an experience like the one I had. People who genuinely loved their job and customers. It was refreshing.

I purchased a car. I visited this location to test drive a car that I had shipped from another state. The car was in great condition and drove well. Drove home the same day.

Mr. Lorenzo took the time and really dug into my options, got me into a great car that I can actually afford. Definitely the best car buying experience Ive ever had.

Those I spoke to in the shopping and shipping process were very attentive and accommodating. Clay was our salesman at the Hoover, Alabama location. He was outstanding and treated us wonderfully. Overall, our experience ensures our continued patronage of CarMax, as we have been with you exclusively since 2003.

Sales went flawless and service issues handled promptly and professionally.Let someone else take the depreciation on a new car and get your dream car at Carmax!!! Satisfied S550 owner.

I have bought two cars from Carmax. Very please with them. And ask for Justin Lee very nice guy and very helpful and will help you find the right car for you in your price range.

We had a great experience getting our vehicle transferred, inspected, and purchased through Carmax. We appreciated that Carmax offered to replace the windshield entirely since there were a few small cracks, and we’re happy with the return policy and warranty. Customer service was great and we really like the no-hassle experience provided by Carmax.

At first they could not find nor fix the problem with my car. But the manager took over and he with the help of another mechanic, found the problem and fixed it. They did not charge me anything. I really should give them a five star.

My experience was predominantly excellent, my complaints are primarily in regards to the service department and warranty issues. I was able to get exactly what I wanted and get the paperwork done within a few hours. Within a few hundred miles though, my battery went bad. The service department never responded to a single voicemail, so I ended up buying a battery. I contacted a sales manager to find out what I might need to do to get refunded for my battery, and I followed his instructions. My request was rejected by the warranty department because the receipt didn’t have my name or the vin number for the vehicle on it. I can only hope that I don’t have any more issues with my truck, because I’m not confident that they will take care of what needs to be done without giving me the runaround

They are more expensive than pretty much every lot around them. Unless they have just the perfect car for you, Id check out Toyota down the street, or Tameron on Lorna.You just get bad vibes from a car lot some times, and at this place I felt like a piece of meat in a room full of wolves.Reason I still gave three stars, they do auctions on mondays, so if you arent afraid of getting a lemon, you CAN luck out and get a car for auction price

I got my car from carmax and an employee by the name of Eric was extremely rude and completely disregarded what I wanted to do. And to add insult to injury seem like he just didn’t care about his job or want to be there.

Wonderful no hassle experience. Will only shop at Carmax in the future. Wish they could sell new cars. Lol. Amazing amazing amazing. Team was over the top nice and it was natural.

I had a seamless experience with the service department. Even though I was way late for my appointment (through no fault of my own) my issue was handled with grace and professionalism.

My experience was great!!

I recently visited this location and was assisted by Edwin. He was kind and knowledgeable and easy tondo business with. Even my 14 yr old daughter me tinned that he was nice (and 14 yr okds dont like anyone).We will certainly be back to get Edwin to help us with our next car purchase 😀

I reported an issue with my vehicle before the 7 day grace period. I kept the vehicle because I was assured that the vehicle would be repaired properly. This was August 2020. I have been back and forth to the service center on 5 different occasions and my vehicle is still not repaired nor will they give me my money back for the vehicle. The vehicle has been in need of repairs longer than I have been able to drive it. Do Not Shop Carmax!

This is the 3rd vehicle I have bought there and as before still love everything about the exceptional place!

My experience was good and bad. I tried to trade my car in and they approved it, but when I went back four days later it had been taken off or wasnt attached to my name. Jerome was a great salesman and helped me make one of the best decisions of my life. Mrs. Terri was awesome as well in assisting me with signing my paperwork. I will be back for my next vehicle.

Jerald Jackson was my sale consultant and was very helpful with the total process. JJ is what I start calling him before I left that day. Carmax should be proud to have him for a team member.Im going to add more stars 5 not enough Jerald Jackson ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Best and easiest car buying experience I have ever had! I love my car!

I was picking up cars for a wholesaler for the first time . The staff was very helpful and super friendly

The best salesman around Tim WimbushHoover, Al

I am a just-the-facts kind of person - when I go somewhere for business, I dont like to have my time wasted. The crew at Hoover CarMax were amazing. Friendly, knowledgeable, anticipated my questions, and got everything wrapped up seamlessly. Ive never had a smoother experience buying a car.

I had a great experience!! Natalie and Aaron were truly helpful and made my first time very knowledgeable and worth while. They both went above and beyond to help me and made it personal! I’m forever grateful for their help and would recommend CarMax to anyone bc of their help! Truly should be rewarded for the customer service!!

Parents had a great offer on their car from Carmax. Their accord had very low mileage, was driven just around town, rarely on the highway, well maintained! Went out and carmax found frame damage to our car that has never be in a wreck, in the shop, etc. Lowered their offer significantly. Very disappointed and see it as a complete scam!

Stress free environment made it easy to think and make decisions. We had issue with a Nissan that we bought, just decided it wasnt the car for us. We returned it and took advantage of the 30 return policy and it was completely smooth no questions asked. We then purchased another vehicle and are completely satisfied. We are pretty much decided that Car Max will be the way we go with future purchases and we will recommend as much as we can

Troy was very easy to work with. No hassle and no pressure during the entire process. Hoover CarMax is a great place to buy a vehicle.

It could be better, I like the buying experience very much but the last time the service was less than expected... I will go back but I may be a bit louder than before about my vehicle service...

Such a great experience at Carmax, every time. This is our 5th vehicle in a row purchased at Carmax in Hoover. There’s never any pressure, just helpful, friendly information provided once you’ve browsed the car lot at your own pace. Reliable information about each vehicle is on the windows, with the mileage and features and the no-hassle, great price. Our salesperson was Mose, who was delightful and made the car-buying experience even more enjoyable. We traded in our previous van (also purchased at Carmax) for a new van, and got a great deal and exceptional trade-in price. I used to be a constant purchaser of only “brand new” cars from dealerships. I’m cured of that by the experience at Carmax! Youll save a bundle by buying at Carmax, and have a “like new” car that you’re thrilled with. They even guarantee your satisfaction or you can take it back! Btw, their service department is great, too.

Had an appointment for 11:30, that means nothing. Apparently the 5 walkins ahead of us are more important.Getting ready to walk if they try and turn this into an all day event.Well, it wasn’t an all day event after all, and got a fair offer... Let’s see how it ends.

This has been by far the absolute worst buying experience of my life. For one vehicle my credit was ran 9 times. I never got to talk to the same salesman twice and it took 5 visits to the store to finally end up getting a vehicle that I didn’t want. We had picked out a very nice 4Runner and had to pay to have to it shipped to our local store. Due to them having to repair a couple things, the vehicle was placed on hold. Before we were ever notified that it was ready, it was shipped to another store and sold out from under us. So then the whole process had to be started over on another vehicle which wasn’t really what we wanted and now there is a new problem with it every day. This place has been an absolute nightmare. I will NEVER spend another dime at this horrible place. Do not recommend Carmax to anyone!!

I was selling a car to CarMax and they totally screwed up on the car appraisal and stood behind their mistake.You much respect any company that stands behind a mistake that cost them money.Also, entire staff was very friendly!

Feels very bait and switch. The sales experience was awesome. We got an extended warranty thru them and every time we have to get service done, they are awful. It isn’t easy to get an appointment and then the service staff have been rude every time I’ve been in. One problem after another. I would not recommend buying from here and I will never do it again.

Awful experience and will not recommend anyone to purchase a car from CarMax. Bobby the manager was very rude.Please go to CARVANA for a seamless and uncomplicated process.

Jerome was great. Very focused on customer service and relationship building. Took care of our needs efficiently.

Best place to buy a car! Much better than dealer!

3 stars because my issues were eventually taken care of. Bought a truck with a guarantee that they would have a keyless entry on the truck. Took 2 and a half hours off work to take it to be programmed only to be told that they for some reason cant do it. Wasted 2 and a half hours of my day. They eventually said they would have a aftermarket keyless entry installed. Give me a loaner car and it was completed within 2 days. Sam the salesman was great! Brian the sales manager was great as well!

Was forgotten about on the first visit....then they couldnt verify my payoff even though I showed them my ten day payoff.Returned on following visit and Gwen and her fellow employees made my second visit a very good one.Gwen should be running the place....oh wait...she does already and is wonderful.My offer was same as online offer and was satisfied with that.oh BUT they didnt give me my tag off the front of my truck!!

I came in at 8 PM and was out by 10 PM. Fast and polite, even though I came in at closing time. Perry was awesome! Thank you very much.

The people are great at Carmax. Fast friendly & Exceptional customer service. They always go the extra mile for their customers.

Sold my wifes original owner car to CarMax. took a little longer than I expected but very thorough and polite. Got a fair price for it.

Th was my salesman and he did a great job. I think there should be more on on one as he had more than one customer and there was a lot of waiting. Seems there were other salesmen not with customers. I would have liked for it to have moved faster

We had the best experience buying our car there 3 weeks ago. Had our financing pre approved before we walked on the lot so we picked the best interest rate before we arrived. Ty Williams and Aaron Snipes at the Hoover location took care of everything. We told them our budget and they never pressured to go above that. Had one car shipped for free from Georgia to test drive (we bought that one) and did a 24 hour test drive on what was our second choice while we waited. Couldnt ask for a better experience. Thanks guys.....

My experience was great. My check engine light came on in less than 30 days and they telling me I need to wait almost two weeks before they can tell me why a check engine light is on.

Purchased a vehicle over a month ago. Had a couple of things that needed fixing. Picked up the vehicle on a Friday evening. I put less than 25 miles on the car and 6 other problems were found. Took it back to the service department on Monday. After 24 days in the shop, I get a call that it is ready. Pick it up to find that one major item hasnt been fixed and a new problem cropped up. Never took it off the lot. Fearing the end of their 30 day guarantee, I apply for my money to be refunded. To their credit, they apologized and are providing a refund. However, THE REFUND WILL BE MAILED TO ME WITHIN 14 DAYS. I have already been without a car for a month and now I have to wait another 14 days before I can go purchase another one. They sure didnt allow me 14 days to send them a check when I bought the car, they make you show your bank balance to prove that your check wont bounce before they will accept your check as payment. I have to purchase another vehicle, but it sure wont be from Carmax.

I give this place five stars because of my favorite car salesman, Lorenzo! He helped me get the car that I want, 2019 dodge challenger. Hes very helpful. I would recommend anybody to go to Car Max to see Lorenzo (he has your back).

Great service! But so many cars from which to choose makes it time consuming and somewhat confusing.Ended up buying with Alex Panion. He suggested a car which met our needs which we hadnt thought about. Had a great experience!

I was told there would be no doc fee but when I was shown the bill of sale it included a processing fee of $ 299. I was told that was different!!! It was an untruth(lie) and they will play word games. Beware!!

Unorganized, dont listen, inconsiderate, borderline Rude

No pressure buying the car. An amazing warranty on the whole entire car. A 90 day period in which you can bring it back and get your money back if you change your mind. Very helpful people working there. Ill be back here when I need another car for certain.

Sold my car for a fair price.

The whole process was so easy. I was able to find the vehicle that I wanted, and for a price that I could afford. Unfortunately, the one that I wanted was not at the the location closest to me, so they transferred it there. I test drove it, loved it, and less than two hours later I was driving it home. Everyone was so friendly, and went out of their way to help me with any questions that I happened to have. I will definitely use them again!

The salesman was great but the car inspection was a FAIL. Drove home only to find out the car was missing a lug nut, front fog light was out, rear seat was torn, out of coolant, and was missing inside door handle caps. Was given a loaner for a week while they addressed the problem but all that could have been avoided with good inspection.

The sales person was very nice and attentive. The service rep, Deundra, was excellent and updated us every day

Ive purchased many vehicles in the past and by far the best car buying experience has been with your Birmingham-Hoover location. Lorenzo and the admin team were very professional. Thanks again

I have always had a great experience at CarMax in Birmingham. I have purchased 3 vehicles from there over the last few years, and it has been great every time. My salesman, Les, is the best in the business.

Amazing! Great customer service, especially Tim Wimbush, who made the process both fun and easy the whole way through. I always dread the paperwork at the end, but it went fairly quick. I LOVE my car! This is the third car Ive financed at a CarMax, and they will always be the first to come to mind when Im ready to find my next ride! Thank you for always going above and beyond!!!

Got help right away and was able to test drive a Corvette without the sales person.

They were very busy when we arrived at our appointment time but the Sales Manager assisted us himself until a Sales Rep was available. We sold and bought that day and both transactions were very smooth. Desks were spaced far apart, also, so it felt safe. And I love my new car!

If you ever shop at Carmax on High Way 150 Hoover location, see Mr. William AG for a great car shopping experience! This man has been in Presidents Club for over a decade for a reason.

Purchased 2 cars from them now. Well pleased. Plan on buying from them in the future.

CarMax is Awesome!! This was my second vehicle purchase this year! Highly recommend!!

Courteous efficient and received a great deal on my new car.....highly reccomend

I went to trade in my 2098 Honda civic. As well as car shop for a 2020 Audi Q3 premium plus.

Fast and easy great sales men every one was so nice and on their job that’s the way car buying should be 👍👍👍👍

It was great from start to finish. Tim did a great job. My wife and I are very happy with our experience.

Smooth visit. Car shipped from California and arrived a few days early. It was just as described. Salesman Tim was very helpful. Love my car.

Things were effortless. Our sales associate Flanigan made the process easy for us. We couldn’t have been happier.

Old grumpy man in the office to the left of the front doors cost this company my family’s business permanently and we will be in the market for a new car soon! I was dashing food to an employee there and mistook his office for the office the customer was referring to. Well he corrected me in the most RUDE and obnoxious way possible as if I did the most horrible thing to him. I almost left in tears. If he treats people this way on a regular, then he doesn’t deserve any business at all! POOR CUSTOMER SERVICE!

Sold my car to CarMax it was fast and easy

I needed a car repair that was covered under my warranty Harry in the service department was very nice to work with Thank you Harry

The service center did an excellent job. The folks at the desk were very friendly and kept me updated on the work. Great job

Sold my truck to them, quick easy deal at a great price.

My husband has paid to transport a car to here and its been over a week. We havent been able to see it because they havent found the title yet. We are VERY frustrated and very unhappy how this whole situation has been handled.