Peter was awesome and made our experience of buying a new car fun and exciting! We were treated with care and enthusiasm and we really appreciated his attitude! We love our new vehicle and owe Peter a big thanks for his superb service!!

I was buying a lease vehicle, and the team their is beyond courteous. They very helpful, and very knowing about their product. Ask for Shane or Timberley.

Previously gave a 5 star rating from our visit on 10/02/21, and re-visited on 10/06/21 to make our final purchase and would give 10 stars if I could. Everyone was friendly and accepted that we had a crying baby and two kids acting like monkeys. Jason Dudley took good care of us and was extremely patient with us and the kids. At one point he had two umbrellas in his hands walking us to the car due to the rain. They got our vehicle down to where we wanted it thanks to the sales management team.

I had a wonderful experience with Kyle this past weekend. I will be expecting to continue to do business with Kyle and Infinity of Birmingham in the future.

Wonderful service and great sales staff! Best buying experience we’ve had!

Had a great experience at Infiniti Birmingham. Great customer service and a great salesman Mark Smoak.

Excellent Service. Regi Palmer listened to me as I detailed my car needs, VERY THOROUGH, and assisted me GRACIOUSLY with a PHENOMENAL car that met my budget needs PRECISELY and has MANY FEATURES beyond my PREVIOUS vehicle. Outstanding service!

The oil change and tire repair was good work. But, I was told and charged for a tire rotation which I asked for but was not done. I was told the rear tires are the best so they did not rotate the tires. Everyone knows tire rotation is important too evenly worn tires. Plus, I had to call back for them to correct the charge for work not done. Then, the tire sensor was not replaced and still not working. They are now ordering a new sensor and they rotated my tires the next visit.

Dont recall being informed of need for new tires but pulled paperwork and a recommendation was made. Apologies. Service was great.

My experience with Infinity of Birmingham was great. Blake Temple made the purchase process easy and fun. I appreciate his professionalism and willingness to help. Thank you Blake!

I contacted Infiniti and was transferred to Peter. I explained what I wanted and expressed my interest. He communicated with me throughout the week and we discussed setting an appointment. I went into the dealership and everyone was so pleasant. Needless to say we were able to agree on a deal and the rest is history. Peter Smith, Mark and Timberly are awesome. Please, if you’re looking to buy, head to Inifiniti of Birmingham!! I love my NEW 2021 Infiniti 😁

Peter Smith was the BEST! He was very professional and personable. I have purchased several cars over the years but dealing with him was my very best thus far. I will definitely recommend him to my friends and family. Actually, it was through a recommendation from a friend that I ended up at his desk. That in itself, tells you great things about Peter 🤗. Way to go Peter, you Rock!!!!! Thank you for being exceptional.

I Loved my experience with Tony at Infiniti.! I’ve never bought a car this easy and hassle free.! Everyone at the dealership made the day so pleasantly easy. From Tony to the finance department.! I wasn’t at the dealership an hour and a half.! I selected my car told them who I was financing thru. I left to get the kids to practice and he delivered my car to my home while I was at the field with my babies.! By far the BEST CAR BUYING EXPERIENCE EVER.!!

Great experience and easy to do business with. No pressure sales, friendly service department and knowledgeable associates all around. Highly recommend!

We had a great experience with the buying process. Tony Mickens definitely earned our business. Its refreshing to be able to shop for a car and have the sales person actually help you get what you want instead of pressuring you into what they want you to buy. Tony is genuinely interested in helping and really seems to enjoy his job. This is my first positive car buying experience and I cant say enough about Tony and the rest of the support team. We will return!

Blake Temple was wonderful to work with! Everyone is so nice and accommodating. I love my new car and they made sure everything was perfect before zi left the lot. Blake even paired my phone for me! I highly recommend them!

The guys over at Infiniti Birmingham really made my buying experience enjoyable. They were not pushy, and let the vehicle I was looking at speak for itself. Peter Smith was fantastic! I would buy from them again.

I had a very pleasant experience purchasing my new car. Kyle was so helpful and patient with my questions, and went the extra mile to ensure I was comfortable with the whole experience. I’d definitely shop with him again!

Peter Smith was excellent. He handled everything for us and worked patiently with us to put us in a great car! We are super excited.

Kyle Roberts & Tristan Harvey were the BEST team I have ever had the privilege of working with for a vehicle purchase. They were responsive, helpful and FANTASTIC to work with throughout the entire buying process. I purchased completely online and the car was better than described. I highly recommend them and look forward to working with them again in the future!

BEST experience EVER buying a car! Tony was very personable and attentive to our needs and requests. He dotted all his “I”s and crossed all his “T”s. and got us exactly what we wanted. Thanks Tony!

Everyone is treated with the utmost respect and dignity. I highly recommend doing business with Infinity of Birmingham. Customer Service is outstanding and the sales skill swift and precise. Mr. Palmer was our Sales Representative and he didnt run our credit a thousand times! We are very happy with our new vehicle. Thank you Regi and the same to all the staff. Semper Fi

While waiting for my vehicle to be serviced I had a few questions about my warranty. Timberly was able to share her knowledge and expertise by answerimg all of my concerns. Infiniti of Birmingham should be thrilled to have such a dynamic person on their team.Keep up the good work Timberly!

Wow! what can I say but first class folks from Blake Temple who helped me buy my dream car to the wonderful hospitality and appreciation from the GM and Managers. Thank you so much! Im in Heaven and enjoying my new QX50. Thanks again, you earned a customer for life.

I had an excellent experience. Regi Palmer helped me to find the perfect SUV and I couldnt be happier! He made sure that everything went smoothly from beginning to end. He even took the initiative to schedule my first maintenance appointment. Ill definitely be back.

I was looking for a used car for my son. Came across a 2009 Infiniti G37. The car was clean and good condition. The price was competitive with other dealers. Reginald Parmer the salesperson was very knowledgeable, helpful and honest. He worked with us with pricing. The people at the dealership were kind. The car is working out fine. Wonderful buying experience.

Kyle Roberts made sure my experience went smoothly and very pleasant. He answered all of my questions and helped to get me in the car that I wanted. He is definitely someone I hope to work with again in the future.

They give top service and they didn’t stop until they got me into the vehicle That We wanted. George “Tony” mickens is your go to guy. Happy purchasing

Tony Mickens was a pleasure to work with! Saw the car I wanted on the website, called them up to see if it was still there. When I got there Tony had it pulled out front ready to go. Would definitely go back and do business with Tony again.

Best experience I’ve had purchasing a vehicle. Jacob Byrd was our salesman. He was very nice, informative, and honest. You didn’t just talk with me even though I was purchasing. You made sure he kept my wife and kids engaged during the entire process. He wasn’t pushy or aggressive like most car salesman are. Definitely recommend Jacob Byrd. Look forward to future purchases with him.

I purchased a new QX50 Essential. Excellent service provided and fair price. I HIGHLY recommend Cam Doss for your sales needs. What a great, young man (who also serves his country in the military)!

So lets just say, car shopping is not my thing! From past experiences, the process had always been unpleasant. But Ill tell you, Infiniti of Birmingham changed that whole experience for me! Gene, my Sales Rep, was absolutely AWESOME! Not only did he provide me with a great experience but other team members (Kyle, Julius, Timberly & Mark) plus a few more in passing were very welcoming & professional! So go visit them and see what the Experience is All About! Glad I Did...

I WAS VERY SATISFIED WITH MY SERVICE. THE FACILITY WAS CLEAN. THE STAFF WAS FRIENDLY AND NICE. I WILL RECOMMEND TO FRIENDS AND FAMILY♥️

This is my third vehicle from Infiniti of Birmingham but by far the best experience! My sales guy peter Smith (real name) is the BEST ! Go see for yourself!

Blake Temple was so great to work with! He showed us several cars, explained the features and did not pressure us at all. Everyone we met was nice and thanked us fir doing business with them. I highly recommend Infiniti of Birmingham!

I had a very good experience Julius worked with me by phone and then accomodated me with meeting me on a Sunday to deliver the vehicle.

I have bought twice from the Infiniti team here. They are not high pressure and always do what they say they will do. When it came time to get a new lease there was no doubt that I would buy from Infiniti of Birmingham.

The dealership was great. Regi and everyone there took care of me and made the buying process very smooth!

Service dept not responsive and terrible communication....only Infiniti dealership in BHM so no other choice for warranty work will not be taking back for any other non warranty still have warning lights coming on and first time I reported it never heard back, next time the call back was that evening and called 8am about potential fire hazard but there was no urgency on there let clearly. Then I’m told I can bring it in the next weekend so potentially riding around w/bad brakes for a week...great service!

I enjoyed every minute I spent at Infiniti of Birmingham. Mr. Tanniehill & Mr. Mickens was wonderful salesmen. They was able to help me pick the vehicle I wanted and I love it! This dealership is definitely a place I will visit again.

I made the trip from Tupelo to Infiniti of Birmingham in hopes of finding my next vehicle. From the moment I arrived, I was greeted and welcomed by Mr. Kyle Roberts. He was professional, knowledgeable and his kind personality had me at ease the entire time. My experience was top notch, from test driving, getting all my questions answered, getting a superior deal on financing and even arranging to have the vehicle delivered to me. He personally did it all and went above and beyond to make sure my buying experience was pleasant and easy. More importantly, I reached out to him a couple times after the sale and he was just as accommodating as he was the day we closed the deal. I love my new Infiniti QX60! If you are in the market to buy, I highly recommend Infiniti of Birmingham and Mr. Kyle Roberts.

Top notch- professional service.

Great service and very friendly staff. I would highly recommend Peter Smith and the entire team at Infiniti of Birmingham.

Don’t try service department they don’t care if you get the support you need or not just tried calling less than five minutes ago

Immediately was greeted when I arrived. Product knowledge, and availability was outstanding. I left with a 2014 QX70 at a fair price. My experience could not have been better with Cameron at Infiniti of Birmingham.

Easy & through transaction by salesmen Tony & Peter & whole team @ INFINITI Birmingham.Thanks,Steve.

The entire team at Infiniti of Birmingham delivered world-class customer service during my first purchase from the moment I submitted an online inquiry. Jacob Byrd ensured that I was well taken care of during my car search. Jacob was patient, kind, understanding and much more. The hospitality and dealership atmosphere is like nothing I have ever experienced, definitely exemplary. I would recommend anyone looking to purchase or lease an Infiniti, this is your place!! Thank you to the wonderful staff that made my process smooth and easy.

Sales person Peter Smith is a great guy. He was very informative to all of my queries.

Great team friendly staff great techs. They can do it all

My husband and I traveled from Ozark, Al to INFINITI of Birmingham, to purchase a vehicle after phone conversations with the dealership.From Peter the salesman, to Dana in finance, the entire team at INFINITI is ABSOLUELTY FABULOUS!! I have never had such a wonderful time purchasing a vehicle in my life. They genuinely care about their customers and want them to have a new vehicle.

I drove from Huntsville Alabama To the infinity dealership in Birmingham Alabama and was very pleased with the sales person Peter .I wish that I could given him more than five stars. but that is the limit . And I had the pleasure of talking to the sales manager Miss Diana which was very knowledgeable about everything as well as Peter and helping me to get into my new automobileOf my choice . The experience that we had there was awesome. I felt as if me and my husband were the only people in the dealership that day because of the service.. the time and the experience was awesome .. I will definitely be a repeat customer Thank you Peter for being such an awesome sales person . The Daniels’s 2021

Excellent service!! My family and two dogs were traveling from Arkansas to Georgia and had car trouble. Jackson and Taylor couldn’t have been more accommodating and helpful. They got us back on the road quickly!!

Best car buying experience Ive ever had. Jacob Byrd is a very attentive and patient salesman who was determined to ensure I got the best deal. He has a bright future ahead of him. Thanks for welcoming me into the Infiniti family.

Casually walked in the dealership not sure of what I wanted and was greeted by Kyle Roberts who seemed to have previously known me. Needless to say I bought an Infiniti the process was so easy thanks to Timberly and Julious(sp). Must send them cards soon.

I had an amazing experience with Kyle Roberts! He was great to work with--excellent communication, friendly, and straightforward. He made my car buying experience so easy! I was literally in and out with my new SUV in about 3 hours! I highly recommend working with Kyle! Best car buying experience Ive ever had.

My salesman was Peter and he was the bomb his attitude was fantastic I really enjoyed him and guess what it was really fast didn’t take all day will I return without a doubt

My experience with Infiniti of Birmingham was excellent. Everyone was so friendly. They made me feel like family.My salesperson, Joseete Rice did a marvelous job of putting me in a vehicle fit just for me. Youre the best Josette. I will be sending my family and friends to you and your family at Infiniti of Birmingham. Thanks so much.

Jason Dudley and Mark Mitchell were exceptional. They were patient attentive and understanding to my needs and desire. The process was smooth and definitely worth the wait. I appreciate that they were personable and not the typical car salesman. The atmosphere was welcoming and I definitely will send friends and family to Infiniti Birmingham.

We saw a used car online and called for a test drive appointment. Josette Rice met with us and answered all of our questions about the car. She obviously had taken the time to familiarize herself with the car and that was very helpful. She worked with us and we made the purchase that night. She even helped us to surprise our daughter with the car the next day. She went above and beyond regular customer service to make this purchase a great experience. Greg, in the service department, answered all of our questions and helped us with a very small issue with the car. I would 100% recommend Josette Rice and Infiniti of Birmingham!

The salesman Tony was great I love that car I have an Infiniti

Mr. George Mickens was very polite and helpful when it came down to our car buying process. Thank you.Mr. Mark Mitchell was very efficient. If he hadn’t texted me I probably wouldn’t have went in to test drive the vehicle. Thanks again for all of your help.Ms. Timberley Green in the finance department was very helpful and polite as well. Thank you for all your help.

Kyle did an excellent job of getting us the car that we wanted. The car we wanted was held up at the port, so they reached out to another dealer and had a car with the same options brought in for us. Kyle did a great job of communicating through the whole process.

My experience at Infiniti of Birmingham was the BEST car buying experience that I have had! Blake Temple is a Great Salesman! Blake is very professional, efficient, patient, and understanding. I was not rushed and I didn’t feel pressured. The entire staff from the Salesman to the Finance Manager to the General Sales Manager was phenomenal! They all made me feel like family. I would highly recommend Infiniti of Birmingham and would most definitely purchase another vehicle from them.

It has always been a dream of mine to drive/own and Infiniti vehicle. This dream was made possible with the outstanding help, consideration, and customer service of Cameron Doss at Infiniti of Birmingham. From the moment we connected on the phone he listened to my concerns, answered all of my questions and got me the exact vehicle that was the best fit for me and my family. He and the sales manager, Mr. Mark, we’re amazing. They have earned themselves a loyal customer. I recommend Infiniti of Birmingham to anyone!! Thank you both for making this the most pleasant car buying experience!!

I loved this dealership!!! I literally had fun shopping for a QX80 and normally I hate car shopping. Kyle was amazing to work with. Family oriented, no hassle, “no car sale”

Kyle at IOB was the best to deal with. Almost immediate response to my inquiry, and responses were targeted to my specific interests. Quickly received the best offer in the region, and Kyle delivered our new QX60 promptly over 2 hours away and provided a thorough and effective delivery. I have been driving Infinitis since 2004, and was considering leaving Infiniti until Kyle and IOB stepped up. They will definitely be our destination for future purchases.

My wife and I dropped her car off for service that morning. Our salesman from a year ago(Kyle) remembered us and assisted us with our pick-up. Thats not his job, yet he wanted to assist us beyond the sale last year. That says alot for service!

Bought my 3rd Infiniti on Saturday from Infiniti of Birmingham. Kyle Roberts is my salesman. Hes a great guy to work with, and as we talked we found we actually had several common interests. Kyles a true car guy and treated me right.

Very professional, courteous, helpful and efficient. I would recommend this location and I will continue to do business with them.

I had been looking at vehicles for months and put off buying just because I dreaded the process. I went to Infiniti of Birmingham with great reservation. I got set up with Regi Palmer, a sales consultant there. He was professional and immediately made me feel comfortable and not pressured. He was extremely friendly and pleasant to talk to. He just has a very easy disposition (you’ll know what I’m talking about when you meet him). I looked at other dealerships and quickly realized I needed to go back to Regi. Even the General Manager, Mark Mitchell, made a great impression on me. I would absolutely recommend working with those two guys!

Im disappointed but I understand the cover up as some individuals are just too afraid to own their faults. My vehicle was towed to Infiniti of Birmingham upon failing while traveling to Atlanta on Sunday April 11th. The thermostat froze in the closed position and the radiator burst according to IOB. I authorized the repair and IOB installed a replacement radiator and thermostat. On Wednesday April 14th I picked up my vehicle, stopped for fuel and again to collect my luggage prior to departing for Atlanta. Within five minutes of the return trip the Service Engine Soon light illuminated. I immediately stopped and checked for any visible issues and peculiar sounds. I didnt discover or identify any critical issues. I continued my journey that evening and notice the vehicle consumed fuel at a higher rate than normal upon my arrival to Atlanta. The next day I contacted the repair facility in Atlanta that maintains the Japanese vehicles in our fleet and shared my travel interruption experience. Upon diagnosis my regular mechanic called me out to the service area and pointed out the broken coolant tank attached to the newly installed radiator. There was fresh glue on the reservoir. Yes, GLUE! Not hard flaky old glue, fresh tacky glue! Upon further inspection the technician discovered the left Intake Boot just beyond the left air filter was broken as well. Why wasnt I made aware of the broken housing? Why didnt IOB attempt to sell me a new reservoir? Because it wasnt broken prior to! Why didnt the mechanic at IOB own the damage? Probably in fear of negative repercussion. What type of ethics do these people operate! I could have been stranded again! When I brought the issues to the attention of the Service Writer Jackson B Callahan of Infiniti of Birmingham he immediately denied any knowledge of the damage. I never accused anyone but Jackson was heavy on the defense. And of course Jackson wouldnt be knowledgeable if he didnt perform the work nor if the mechanic is fearful of disciplinary action. All I wanted was an apology for sending me on my way with a compromised vehicle and the initiative to investigate the issue. Nonetheless, all I received was lack of concern. BTW Jackson didnt return any of my calls for five days. I left messages at his Infiniti voice mailbox and I also left verbal messages in which I was told would be hand written and delivered to Jackson.In my 52 years Ive motored across and throughout the US by car and motorcycle and have visited mostly all 50 states. I must say in my experiences Birmingham Alabama continues to rank highest in dishonesty. Its not my intent to discourage visiting Birmingham and businesses that monopolize the local market. But please be aware of businesses in a town that lacks integrity and diversity!

My vehicle had a dead battery, I brought it in and Jeffrey/Service Rep. got my vehicle in and out in no time.

The guy told me my suspension was messing up because I was too heavy (weighed 180 at the time). My mom kicked him out the car immediately and reported him. We Took it to another dealership and they fixed it. Needless to say it was not caused by my weight. They could really learn some manners.

Some of the best people I have ever dealt with during the car buying and leasing processes

Tony and Dana were great to work with! Very informative and patient answering all of our questions learning our options on leasing and purchasing certified pre- owned.

Very professional. Courteous. On time with appointments. Gracious. My first experience here and I was very impressed.

I traveled from out of state to purchase a used car here because they gave me a fair price and did not have the extra fees some other dealers are adding. The customer service from the first call through pickup was excellent. Thanks Josette and team!

I recently purchased my QX50 from Infiniti of Birmingham and it was a smooth transaction. Thanks to Reginald Palmer my salesman he gave nothing but his best. He was very informative, caring, and knowledgeable. I would recommend Reginald Palmer to all my family and friends. RW

I had the best experience with Infiniti Birmingham and Toni Michens in particular. He was very helpful and had alit of patience with me getting ready to buy my car. He even went out of his way and delivered my car to me. I would definitely recommend Toni and Infiniti Birminghan to my friends and family. Than you Toni for a very pleasant and valuable experience of the purchase of my Acura I love it Thank you so much!

I had a great experience... Everyone was nice and they took care of me... No complaints here!

From beginning to end, our experience with Infiniti of Birmingham and sales representative Cameron Doss was outstanding. There was no undue pressure to purchase. The vehicle was prepared above and beyond expectations, and even included a full tank of gas before driving off. All of our questions were answered, and we felt confident in the accuracy of the information we received. The managers were all pleasant, and everyone was very customer friendly. I highly recommend this dealership.

SVC Manager was absolutely AWESOME!!

CAMERION Doss was great along with Mark the Sales Manager. i found the car i wanted at a price i wanted without having to spend time negotiating.

Cameron Doss was our salesman. He was amazing and Mark and Dana were amazing. They make you feel like family. Very respectful and no pressure what so ever. Great environment.

Kyle Roberts was very helpful with assisting me with the sale of my 2016 Yukon it was the best experience I have had buying a car.

I specifically requested my battery cable be checked for corosion. Their alleged battery test/performance PASSED. As I checked out I inquired about the cable, they rechecked and noted there was corosion. This isnt the first time Ive made a request for something to be checked and they failed to follow through. I will not be returning for any further service.

The atmosphere of the dealership is very nice from the clean restrooms to the nicely stocked customer lounge area. Everyone we came into contact with was great from our salesman Jason, Mark the sales manager and the Finance manager Dana. My husband and I were impressed with the service as well as the quality of the Q50 we purchased. I would definitely do business with them again and happy to recommend friends and family. Thanks again guys for the precautions you were taking during this time as well. Everybody was wearing masks. 👍🏿

Kevin was awesome to work with and very professional (and patient). Highly recommend using him if you are looking for a car. They stayed past closing to make sure I was ready to ride and happy. Wonder experience

Great buying experience! Cameron Doss and his entire team was a pleasure to work with. Very knowledgeable, friendly and helpful. The sales manager, finance manager and service team worked hard to make sure I was taken care of. Did not feel pressured at all. Never had a buying experience like this before. I highly recommend this dealership. Very professional! Happy customer, I am sold on Infiniti of Birmingham!

I live in Memphis TN came there and bought my SUV. The staff exhibited professionalism, class, and integrity. Reginald, Dana and the whole staff treated me good. The SUV I bought was clean as the “Board of Health”. I was glad to do business with Infinity of Birmingham!

I was lucky enough to meet Regi Palmer the day I was getting my service done. We stayed in touch until I was ready to get a new one. I never considered anyone else to help me. I knew he would make it happen, and he did! I always expect the best from Infiniti.

I have purchased several cars in the past; this was actually my third Infiniti purchase. Kyle and the staff at Infiniti of Birmingham made this process seamless! It was worth the drive from Georgia! I look forward to purchasing from you in the future! Again, many thanks....Krystal S.

I had a great experience with the car salesman. The overall experience was excellent.

TONY MICKENS WAS THE MOST FRIENFLY AWESOME SALESMAN ON THE PLANET. COME SEE HIM FOR A NEW CAR.

HUGE THANK YOU to Josette, JE, and Mark for creating such a wonderful car buying experience. I am now the proud owner of a Q60 and I am enjoying every minute of it! Immediately when I came to the lot, I was promptly greeted by Josette who was more than happy to answer all of my questions. The buying process was very seamless with a terrific atmosphere. Thank you again for all of your help!!

Blake was absolutely amazing. He is definitely the best. Very professional and will definitely leave you with a top of the line customer service experience. He helped me surprise my mom with a car for her Birthday and he came up with the perfect plan to surprise her. She loved her car, but I could tell Blake and his Infiniti family left her with a lasting experience. She brought up Blake later and its safe to say she was pleased with his service as well. Thank you so much Blake and Infiniti for making this the best Birthday for my mom.

I can say without a doubt that Blake was the best salesman that I have ever had. Blake made the purchase of our QX60 the best car purchase experience the my wife and I have ever had. I will recommend Infinity of Birmingham and Blake to any of my friends that are in the market for a new car.Jenner Collins

I had considered using one of those no haggle-serve yourself-car lot type places, but realized that I wanted and deserved more. A friend had recently bought from Peter @ INFINITI of Bham and Im glad she did. The whole staff at IB was more than helpful and I love my Certified Pre-Owned QX60. Not only did I get the car I wanted, I was treated like a valued customer- not just a quick sales number. I received the peace of mind of a warrantied car and a relationship with a dealer for the life of my car and beyond. Cars, no matter the make, are expensive. Dont be treated like a customer at a self-checkout big box store, go for more. Youll be glad you did.

We had such an amazing experience here. With the help Blake Temple, purchasing our new car was so easy and he went out of his way to accomodate us. I cant express how pleased we were.

Visited there for a recall repair. Getting the appointment set up was easy and everyone was very professional and accommodating while I waiting onsite for the work to be completed