Wow we are very sad with the Hopewell, VA Location. We just left the store. My husband came in to purchase two sodas. He went to the cash register to pay and your cashiers were wrong 3 times. That is not the issue we all make mistakes. However the person who came over was certainly upset because she told my husband that when he used the 7-11 App it would refund him. My husband pointed out that thats not how it works. She didnt understand how the app worked? Then she was rude and your Hopewell Store just lost business. I have been in the Customer Service business all my working history, in fact both my husband and I worked for 7-11. Anyone that works with the public needs to understand if you want to keep business in your store you treat your customers well. Thank You

Store is always Immaculate, and Employees are very friendly and helpful.

Completely rude and ridiculous, staff doesnt wear masks correctly however they are rude as hell to customers... Making policy on the fly, we wont pay if you win at our gaming machine. Just complete ignorance... Its not the cashier its a bottom feeder manager, who sits in the office all day. On a side not now I understand why they have basically zero staff! Re-shape this store management with friendly people or lose more customers... I live close by but will plan to go-to another location now!

Egg Dee erh gre dg yes dfgy

Check expiration dates and get a receipt, theyve sold me expired products twice now. Three month old candy. Smh

Everything was great quick and easy friendly service

I love my 711

Always helpful. Good service 👍

I 500 points in here

The older lady who works nights is awful. Everytime I go in there she has an attitude. I dont think Ive ever seen her smile. Then she is behind the counter complaining about everything. The customers. The owner. The other employees. The other night shes talking about calling the Better Business Bureau on the place. Just shut up and ring up my big bite. Jesus.

These night time people are rude as hell, might want to get some new people in here. Cashier very rude and snarky the younger lady.

Wants to make you wear your mask but the owner doesn’t wear it properly over his nose and mouth and takes it for a joke

Kiss poor customer service in the evening so please dont go if you dint want to get rung up 20 minutes after standing there. She took everyone else instead of asking then when I proceed to say something the lady behind the registrar got nasty! You need new people behind the counter that know how to do their job!

So you’re telling me. If you bought a cup earlier and wanted a refill. You couldn’t get a refill? Wth

Good coffee and have International Delight flavored creamers and Stevia sweetener.

Store always smells disgusting, most of the workers are rude

I stop here everyday before work. Love the staff. Fast and friendly.

The old white lady that work the night of Tues April 14, 2020 was extremely rude to me and refused to sell me a tabacoo product because it was not essential to her as she said but sold two packs of cigarettes to another customer before me and when I brought that to her attention she was still rude and I didnt appreciate being talk to that way.Customer service needs more improvement

Has hot food pizza chicken wings and hot dogs

I was a regular and I need to stop in again soon.. I miss hanging out with a morning regulars drinking coffee...

An entire fly was on a donut