Small store and not the most speedy service. The staff are helpful once you get to them. They seem to operate off of knowledge more than indexing.They had an interesting assortment of cheaper tools and clearance items.

Ive bought many parts from this store before. Went in today to have them test a car battery thats been giving me trouble. Only one person working on Sunday, he asked me if I had to jump the car that I pulled the battery from. Yes, I did I responded, which is why I was there to have the battery tested. He said theres no use in testing it. Why? I asked. Because once a battery is used up, it cant be used again. Its a myth that cars charge their own batteries. The batteries come fully charged, and over their life they get discharged. Once you have to jump the car, the battery is used up. The only way to get more charge into a battery is to put a battery charger on it. No point in testing this one if you had to jump it. Now, Im not an automotive engineer, but I am an electrical engineer, and I know this is wrong. Cars do charge their own batteries as they run. And even if you need to jump start your car, it doesnt mean the battery is used up can shouldnt be tested. (You may have just left your lights on.) I tried to explain to him the truth, but he wasnt interested in hearing it. I went to a close by store and they happily load tested my battery for me. So beware - make sure you know what youre doing when you go to this store and take their advice with a grain of salt. Im sure most of the staff there know their stuff, but this guy didnt.

Its a small store but the manager and staff there are very helpful

Always have what I need

So nice and helpful. I lost my mask on the way and I was kindly given a mask and one for the glove box. Product was great.The way a store should be run. 5 stars for sure.

AWESOME CUSTOMER SERVICE AND PARTS!!!

Always great service and helpful employees here!

You wont find a more passionate team anywhere, love the place !

I went into NAPA of Hopkins on Sunday night 30 minutes prior to their posted closing time. I was having an issue with my car battery, the sales representative tested my battery and indicated that I go home and charge it, rather than purchase a new battery. He also let me borrow the required plugs to charge that style of battery and told me to drop them off next time Im in the neighborhood. In my mind this is top notch customer service! Because of this experience, I will defiantly return for future purchases and will recommend to friends and family!

Staff are so helpful and accommodating. Willing to help out with teaching you or advising what is the best option for you. Keep it up!

Proceed with caution. This store will not accept returns. All I wanted to do was return a SEALED $19 gallon of coolant that I bought 2 weeks prior. Next time I’ll go to the Advanced Auto Parts store next door.

The gentleman working on Sunday 11/17/2019, during the afternoon was super helpful, knowledgeable, courteous, amazing. He was really kind, patient and informative with what we needed to purchase for our vehicle.

Fantastic store. Was able to get everything I wanted and more. Good prices, great staff.

The Napa store in Hopkins is the BEST, with this long cold streak my car battery died and every store was sold out. Went to the Hopkins store and they were also but a very nice guy working there said to call the next morning because he was expecting a delivery. I called and one came in and he was saving it for me.Wish I knew his name but he saved me!!!

Never had a bad experience. They never try to up sale but yet try to find a better deal for you. I always get great advice for my jeep and trailblazer when i have questions and they go above and beyond. Customer for lifeThanks. Joe nord

My wifes car wouldnt start in the negative temps (Jan 2017). I got it jumped and headed to NAPA. They tested my battery (in the freezing cold) and gave me an honest opinion, that the battery life was just fine and that I didnt need a new one.I decided to purchase a new one anyhow with a higher Cold Cranking rating than the one I had. The gentleman didnt try and sell me on a super expensive one. He recommended one right in the middle that was one step better than my current.I appreciate that. Thanks and Ill be back!

Great place to suit all your auto part needs

Brian was extremely helpful and knowledgeable. And went above and beyond to help awesome napa.

APATHETIC~Some of the worst customer service Ive ever had. I ordered a part that was taken to some other customers location. I was unable to fix my car that night and had to get a rental car. I was told the part would be there the next day at 10am. I was there at 10:15 and the part had not been picked up yet. Brett and the other guy behind the counter offered no solution and showed very little concern for the massive mistakes on their part. DO NOT use this location or NAPA for that matter as this isnt the first poor experience I have had with them. Go just down the road to Carquest 11523 County Rd 3, Hopkins, MN 55343

Great service, very knowledgeable! Special ordered my part and it will be ready to pick up tomorrow morning already!

If i need a part i go to Napa. hands down. I get the right part all the time. or has been my experience. and these guys know cars. prices are usually comparable..why go anywhere else..

Extremely helpful staff. They always have quality parts.

AMAZING SERVICE AND STAFF... Let my son use the restroom after walking from a few blocks away. Even gave us both a bottle of water before we left!

Napa has a lot of stuff a nd great staff

Good knowledgeable staff has a lot of hard to find stuff in stock or can get it quickly. pretty much everything youd like an auto parts store

Awesome service at this location, very friendly and helpful staff

They will test your battery

The workers were very polite and knowledgeable.

Didnt have what I was looking for, but very helpful and friendly. Thank you!

Could not get my full question out before I was told NO so rudely. Already dont go to NAPA because my customer service experiences have been piss poor but this was over the top.

Smaller selection than other stores but very helpful staff!

Knowledge staff that can get you the right part and give you tip for install. NAPA has never let me down.

Got in and out nice people very helpful

Wow! I called to price a part and Dean was great! If youre in Hopkins Id say this is the place to go to!

Had exactly what I was looking for!

Alot of car parts

The best place to buy Auto Parts ever!

Good customer service

Really REALLY helpful :)

Dean is the best

Feels like old time hardware store

Service with a smile