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Visionworks Doctors of Optometry
4135 Fort Campbell Blvd, Hopkinsville, KY 42240, United States
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Visionworks Doctors of Optometry
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Ra
Review №1

I enjoyed my experience with Visionworks. They had me feeling like family being courteous and professional. They worked with me and got me the contacts that best suited me and was very patient with me. I appreciate their kindness and their warm manner. I highly recommend this place.

am
Review №2

The front desk staff was not very knowledgeable with my flex and insurance benefits. There was rude staff in particular a lady who “acted” in charge. She may have been the manager. But a rude one indeed. The optician/staff who helped me was very kind and patient. She went above and beyond in assisting me and my glasses. Her name was Nicole. She and the Optometrist were the nicest people in the business. The true review will be when my glasses come in. If that are completed properly and are satisfactory to my needs. Again Nicole was personable yet, professional.

Pa
Review №3

I purchased these frames I called and told them they broke and asked if they could fix them or replace them they said no have to repurchase them . They were less then 3 months old so I will not be taking me and my family back to them . So they just lost 5 long time customers!! Very upsetting!!

Ms
Review №4

Dr. Robertson is very thorough and attentive and knowledgeable about your eye health, great selection of frames and very reasonable prices. Their staff is also very helpful. Dr. Robertson has made to see better than any eye Doctor has !! thank you....V.

De
Review №5

Both my husband and myself are very pleased with the servicewe received. The staff was pleasant and as helpful as they could be. I very much appreciate their diligence to cleanliness and masks. I find people who pretend that covid is not still killing many people to be dangerously ignorant, and I avoid those businesses like the plague. VISIONWORKS cleaned every pair of glasses anyone touched and I thank them for that.I wish every doctor was as attentive and informative as theirs. He was a pleasure to be with, leaving us sure we had the correct prescription after his careful verication and reverification of the results of the machines.

Ra
Review №6

Friendly staff, great customer service, and always eager and willing to help and explain thing to u.

Cl
Review №7

Iesha is AWESOME! She remembers us every time we come in and she has great customer service skills and goes Above and Beyond to remember the little things about her customers which is, unfortunately, not something practiced very often anymore. I hope to see her there for years to come because people with her skill set are a dying breed. You ROCK IESHA!

Da
Review №8

The Dr was fantastic. Professional but very personable. Answered all questions.Wait time for staff to check to see if they had a trial pair of contacts in my son’s prescription was terrible. In & exam took around 30 minutes but it took another hour to find out everything else!I gave high tainting because of Doctor.While staff was friendly when we were paying...we were greeted at the door upon entry by a young lady that seemed to have left her personality at home.Sorry, just being honest. Probably a bad day.

Ja
Review №9

The customer service at Vision Works is always on point. I have always been greeted upon entering & given any updates as well. The Optometrist bed side manner was very good. He did an awesome job with my 8 year old son.

Re
Review №10

IF I could have gotten into see a Dr. my review might have been different. I have made 4 appointments, and had all of them cancelled. I have been trying to get myself and my mother in for an appointment, which scheduling on-line is a piece of cake. However, it always follows up with a phone call cancelling our appointments. I will be going somewhere else where they actually SEE their clients.

To
Review №11

I do not recommended this place. I do not feel confortable with the service. The staff was not nice to me. and nos I have problem with My eyes!

se
Review №12

The optometrist was amazing. Very professional and very kind. I wish the glasses cost less; I would have bought mine there. But I went across the street and got the same glasses for 70% with a great warranty.

Ch
Review №13

Appt wait time was only about a week, wait time to be seen by the tech was less than 5 min, about 5 minutes before seeing the dr. Excellent exam, relaxed, things were explained effectively. Frame fitting was very easy with staff help. Checkout procedure was fast and effective. Thank you!

Ta
Review №14

Professional, friendly, helpful staff. Dr Robertson explained more about my vision problems in one visit than my previous doctor had in 5yrs.

C
Review №15

Very, very rude! Will never go again. Staff was condescending and spoke to me like iwas unaware of how to even breath on my own.

Ra
Review №16

They did really good and got me a great pair of classes

Ta
Review №17

The 2 technicians and the doctor were extremely helpful, polite, and professional. The initial tech answered all of my questions promptly w/, the second technician (Chasity) was friendly, funny and professional. The entire office was great.Thank you for such a great customer service experience.

Ly
Review №18

I was a walk in and was treated so nice. The lady changed after I chose the glasses that I wanted. I called to ask some questions about my glasses and was put on hold for so long that I hung up. I went to pick up my glasses and the girl dropped them and was so rude. I asked her about getting them fitted correctly because they were so tight. She was so rude and told me that I had to come back. She dropped my glasses because she was too busy watching others. Didnt fit them correctly so I went some place else and they did it. I will not come back unless better people are hired. They seem to get upset because I picked a pair of Guess frames and not the ugly ones she wanted me to get. Over 500 for glasses and disrespected.

Sh
Review №19

We were in and out in no time! A warm welcoming greeting always sets the tone for any place. We received that and much more. I cant begin to express how awesome the ladies were. Friendly, fast, & money saving experience. This will not be our last trip here. I HIGHLY recommend this place. Even my 14 yr old was impressed. Thanks ladies!!!!

Be
Review №20

We had an appointment today. But it took an hour and a half past appointment time to be seen. I could not figure out why it took so long. Im not sure we will return. I did notice there wasnt proper social distancing measures, there is no privacy for patients talking to the doctor or during pre exam (but especially pre exam) so you can literally hear everyones business.

Je
Review №21

Got my niece an eye exam and glasses and we had a great experience!!! Great service and great selection!! Appointments are fast and easy to get. No waiting for weeks. Glasses only took a week to come even though they said it may be 2 weeks. Taking my nephew in now because of the experience!!

Te
Review №22

Very friendly and helpful and quick

jo
Review №23

Great people and great service. Great prices.

Da
Review №24

Atmosphere is the best. The ladies that work there makes you feel like youre family. Its not just ok what can I do for you. The doctor is friendly as well. Showed concern about my health as a whole not just my eyes. I had help picking my frames and honest opinions about how they look on me. Great place for children. Thank you all for a job well done.

Rh
Review №25

I just moved in the are and was very impressed with the new eye doctor hope( hope they keep him) and the staff especially Rhonda who is a huge asset to this store. She helped me from picking the glasses to my insurance. I like the fact they carry a huge variety of designer frames at a decent price than any store you will find in the area. I recommend Rhonda highly to ask for as not only experienced but patient to hear my story of my recent disaster from surgery which I am sure is not a part of her job description. From the front office to the exam this is the place I recommend highly.

An
Review №26

It was great service

Kr
Review №27

Very nice and helpful staff.

Am
Review №28

Very unprofessional like. The receptionist or whatever she is doesn’t know about insurance. She said my daughter insurance was inactive and I know that’s was a lie cause I called them when the office was opening on Monday! I wouldn’t recommend this place to no one. Then I decided to cancel both our appointments. But I sat and waited on my sister. She waited for an hour and other people that came in after her was taking back before her. Then when she asked how much longer they told her another hour. Very unprofessional!!!

Vi
Review №29

I had the BEST experience ever getting new glasses and sunglasses. Very reasonable. Rhonda was phenomenal to work with. Highly recommend!!

Am
Review №30

I had previously only visited Vision Works in another location and my experience there was just okay. But the Vision Works in Hopkinsville is hands down my fave. They deliver amazing customer service and Rhonda was very helpful to me. Highly recommend!!

Ch
Review №31

Everything was perfect. Best customer service ever. The doctor was quick very courteous and super awesome

tr
Review №32

This is the second time I had an eye exam with Visionworks. I really like going here. They answered all my questions and were helpful with choosing a frame. I like that they see walk-ins in a timely manner.

Ch
Review №33

Emontee was awesome. She was very professional and patient. The doctor was great. My teens are very happy with their results.

Cl
Review №34

First of all I called and they hung up on me called again and had me wait for 20 minutes before I can even set a appointment. Finally went to my appointment and Wait 2 hrs to get my sons glasses I don’t understand why it took so long because we had a appointment. Front desk office ladies are no help!! The only reason I go here because it’s one of the only place that accepts my insurance!!

Th
Review №35

They would never answer the phone.

So
Review №36

I was very pleased with the examination itself, thus the 2 stars. However, during checkout and then when picking up my products...It was unfortunately, the worst customer service I have had. On two separate occasions the staff was less than friendly and did the minimum to help me. This will be the first and last time I will visit at this location.

J
Review №37

Awesome staff! Harley was especially nice and my appointment was quick and smooth!

Jo
Review №38

Great experience the Doctor was very nice. Excellent exam. Staff very friendly and experienced.

Ti
Review №39

I walked in without appointment and was treated with total professionalism and was guided through the process very efficiently. I would totally recommend Visionworks of Hopkinsville, KY. Thank you!

D
Review №40

Have been trying to call all day, evidently they decided to take the day off and not open the store. No sign or note on door no sorry for the inconvenience just a locked up store lights out and even have a ups ticket stuck to the glass on door. Poor custimer service just poor

Pa
Review №41

What can I say... I went there around 5 p. m on Wednesday. There were maybe 4 employees there including the manager I believe. I spent about 15 minutes in there looking at frames on my own. No one acknowledged me. There was no welcome or smiles or eye contact made. Some one was very busy being concerned with clean windows n a wet floor. I can not believe not one person offered to help me. Unbelievable.

Ri
Review №42

The people were wonderful and the service we received was great. I will definitely go there again.

He
Review №43

Everyone was very nice and helpful, and the dr does a very thorough exam

Wa
Review №44

Chasity was wonderful I would reccomend going to vision works and b treated like your a king or queen...Diana was so cheerful and friendly and I love my new glasses thanks to them....love u ladies

St
Review №45

Staff was very friendly and helpful. The Dr was great, explaining everything as she worked.

La
Review №46

Went in to make an appointment, left with glasses. Staff was friendly,efficient, and as sweet as can be. Emmontae was wonderful. Theyve got my business from now on.

Ma
Review №47

This is the second year going to this company with the same results with the associate not knowing the insurance I have covers both contacts and glasses, not just one or the other, both. The only difference this year is I had to call the insurance on my mobile phone because the associate did not feel like calling herself to verify my claim of being covered for both contacts and glasses. I will be looking for a different company next year.UPDATEWent back the following week for a follow up on my wifes new contacts and to order them. Once again I had to call the vision insurance to let the associate know I was not to be charged for contacts when they are covered. The associate refused to talk to the insurance Rep. and told me that they will cover it. I am not sure why Visionworks needs to cover it when the insurance clearly states covered.It has been a month since the first posting and a response from the owner for contact info. I have not heard anything from them. Does not seem like they actually care or want the business.Seek vision help elsewhere and avoid the headaches.

De
Review №48

I loved the optometrist, she was great with both of my children, but especially with my youngest who has Autism and ADHD. The only reason I didn’t not give them a five star is the selection of glasses were not very good for children. But that is difiantly no reason for me not to use them I will be going back.

Wa
Review №49

Chasity was very helpful and patient when helping with my glasses.The staff is very friendly

Bl
Review №50

Fast and helped me pick out glasses!

Da
Review №51

This is my second time using vision works, first time was in Paducah. In Paducah when I went I felt like hearded cattle. Here I did not Ieasha was very helpful with my purchase and then again when I came back for my fitting. The Dr. was thorough and addressed all my questions. Danielle Bramdenburg

Ro
Review №52

Everyone is so nice. And they do try to save you money .

Je
Review №53

They got us in quickly, and were very helpful!

KE
Review №54

I had a very good experience there.. prices for very very reasonable

Sh
Review №55

Love these ladies wonderful experience

ap
Review №56

Very nice people and helpful

El
Review №57

The treatment of the staff was friendly, I do not speak English but the woman who attended me was very patient with my children and with me. The glasses that I ordered for my children were the same day. I recommend them 100%.

Information
8 Photos
57 Comments
4.4 Rating
  • Address:4135 Fort Campbell Blvd, Hopkinsville, KY 42240, United States
  • Site:https://locations.visionworks.com/ll/US/KY/Hopkinsville/4135-Ft-Campbell-Boulevard
  • Phone:+1 270-887-5765
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–4PM
  • Wednesday:Closed
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:Closed
  • Sunday:9AM–7PM
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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