user
Williams Auto Salvage
5431 N Shepherd Dr, Houston, TX 77091, United States
Appearance
Williams Auto Salvage
Comments
OJ
Review №1

Greg and mechanic are fantastic! Just wish they were closer to Klien! Honest People next having me spend more than what I needed! Truly appreciated the service I received from them!

ro
Review №2

Wouldnt refund my money for a no good compressor. Just store credit. After Iexplained that I needed the money to buy another compressor.

AN
Review №3

Good guys very knowledgeable and will work with you

Pa
Review №4

Very knowledgeable employees great service will buy all my car parts there !!

Ve
Review №5

Great when I got there and they went get it i paid for it and I was gone took me 10 minutes and I was going.

T
Review №6

Victor will take care of you.

de
Review №7

Out of all the salvage yards on North Shepherd this one is the most organized. Their clear about their return/ exchange policy and they honor it. This is usually my first stop when looking for used parts.

Da
Review №8

Found a wheel part I needed at all reasonable price was referred by my mechanic wii come if need another part

Ea
Review №9

Right part, right place, reasonably priced. Cant beat the service.

Th
Review №10

Ok other places are better esp pick a part.!!

Al
Review №11

Good salvage parts, call to check if they gave the part, the prices are very fair and the warranty on the parts are pretty good specially on electrical parts, drive from the southeast to this place across town because of the honest business they run and helpfulness getting what you meed. They have and online directory of parts but if you can’t seem to find it on there just give them a call. They also sell complete engines, wheels, batteries. They have a good selection, prices are similar to those at LQK but here the parts are given to you without having to go rip it out of a junked car, they do the dirty work and their warranty is better than some of the local junk yards also.

Da
Review №12

Couldnt find a part on line bam Williams had two, been going there for years hope to hope to again

Te
Review №13

Fast and friendly service.

Le
Review №14

The best all way go there since I was a kid with my first car

Ma
Review №15

Good people

Ib
Review №16

Phenomal place

Sh
Review №17

Staff was very friendly and productive . As soon as i called they hurry and removed the part for me and had it ready as soon as i walked through the door. The were nice enough to wait on me as soon as they were about to lock down the building. I recommend this salvage yard by far the best i have been too in Houston . You guys saved me from breaking down with my children THANK YOU AGAIN !

Mi
Review №18

GREAT PARTS AND 6 MONTH WARRANTY. Matt is always going beyond for the customer. GREAT CUSTOMER SERVICE

Jo
Review №19

Got a Jeep Cherokee tail light assembly from them and am pleased with the part. The facility is really nice considering the salvage yards Ive been to. Their parts are bar-coded to help with inventory which is a big plus for a salvage yard. The bad reviews almost scared me away, but they are not indicative of the truth. Great Price. Great Service.

Ch
Review №20

Williams “was” my go to for salvaged parts. I go often since I’m rebuilding my 20 year old truck. Wednesday I arrived at 5:15. I knew they had what I needed according to their website. The man I spoke to confirmed he had them but couldn’t pull the parts off shelf because they had already locked up the cages? They close at 5:30. I’m thinking... then unlock them and get my parts, you have 15min. Do you close at 5:15 or 5:30? Keeping my mouth shut, I simply said okay, I’ll come back tomorrow.I returned the following day and said I would wait for the guy that helped me yesterday to loud guy sitting down behind the counter. He said no, “What are you looking for”? I reluctantly start over with him explaining what I need. He told me to wait and he would get the parts pulled. I said I have 100$ in cash, can you do it for that? He said I don’t know, I can’t see the pricing (complete BS). I can see the pricing. I said “I’m only asking because if you can’t, I don’t want the man pulling the parts to bother”. He told me to wait. Long story short (sorry), they pulled the parts and I confirmed they were what I needed. He said okay 119. I said “I’ve already explained how much I have”. He said “I can’t do it for that. “ I turned around and walked out. I went down (2) blocks to one of their many competitors. In a matter of minutes got what I wanted and for the money I had to spend. Here’s my question... “Why purposefully waste 45min of my time / and the time of those who actually do the work? Are you just an AH in all the time or just at work? Hopefully Mr. Williams sees my post and makes his fat A get up and try pulling parts for a day.

Ro
Review №21

Been coming here for 17-years I deal with them because they back their part for 6 months never had a complaint

Er
Review №22

Saved me plenty of times when I was in a pinch and needed quality parts for cheap. Never disappoints

Gl
Review №23

Called several salvage yards looking for my part. Robert helped me find the part, gave me clear description of options and how to verify my parts. Was fast, up front and friendly. Best experience I have had so far dealing with a salvage yard phone sales person. If you need parts call and ask for Robert!

Ab
Review №24

After my windshield was broken and my passenger car window was broken into my neighbor referred me to Williams Auto Salvage and I could not be more grateful for these guys. BEST PRICES YOU WILL FIND IN HOUSTON! I was able to have a total windshield and passenger window replacement done for right at $300. I was blown away when he told me the total cost! Not to mention Robert is so nice and very easy to talk to. I called and he had the glass ordered and in place that day. I highly recommend these guys and will definitely be using them in the future!

mi
Review №25

Bought a transmission and put it on the same day, truck didn’t go anywhere got it towed to a transmission shop, they said the valve body was bad which is the computer for the transmission, went back to claim my warranty, they said the warranty wasn’t under the valve body! Spent $1300 for a bad transmission watch out guys.

De
Review №26

Great service Always have what I need. Been coming here about 5 yrs

Mu
Review №27

I have bought several Engines,Transmissions,Alternators, Starters, Compressors from them for past 15 years. The staff is very help full and very knowledgeable. This is very organized and well established used auto parts store. I would definitely highly recommend this place to others.

Fe
Review №28

They always go above and beyond to help our business with any of our parts needs. These guys, especially Saul in the upfront office will track a part if they do not have it. These guys will always point me in the right direction in order to locate any specific part that I may need.. 😊

Te
Review №29

Good competitive prices and if they dont have it they can tell you who does it you ask. They give good warranties on their parts too.

Li
Review №30

Called for a car piece I needed. They had it and reserved it for me and gave the exact price and they sold it for cheaper than others junkyards. Very nice gentlemen.

Al
Review №31

Fast service. They have hard to find parts. Friendly, knowledgeable staff.

Mo
Review №32

Very honest business, but young managers a little too stiff n rude..

Is
Review №33

They didn’t sell the specific part we were looking for the way we needed, but they get four stars for me because they have people that speaks English and Spanish and the person who attended us was polite and honest on what was more convenient for us to get the part. The place is huge and looks like they can get almost any part for their customers.

Ro
Review №34

Ive been coming to this place since I was 18 and now 28 these guys always give a good price also warranty parts.. Those other guys no warranty and high prices. Friendly service also

an
Review №35

Has the part in stock at a fair price.

Bo
Review №36

Majority of the times Williams supplies me with the auto parts needed. True customer service.

Ve
Review №37

Accidentally called them twice looking for the same thing. Very kind and helpful. I wish they had my part so I could have given them some business. Thanks Walter!

Ma
Review №38

Great customer service. Even though I live far away, I always keep them in mind when I need a part. Walter is very helpful!

Mo
Review №39

Great place. Great prices. Great warranty.

Jo
Review №40

I bought AC compressor. It worked only 10 minutes and stopped working. They told me that they cant refund they can only replace it. When I bought they did not tell me about no refund.I do not suggest anyone. Even their store manager does not know how to communicate with customers.

Ka
Review №41

At this place the parts are cheap but good

Ma
Review №42

Need to examine part carefullly before you pay. Lots of defective parts.

Ro
Review №43

Good customer service

ch
Review №44

You can always find what you want here and its affordable

Ke
Review №45

Useless customer service especially the one called Junior.

Mi
Review №46

Walter answered the phone. This guy needs to have better customer service skills. Extremely Rude and not courteous.If Walter answers the phone, get someone else.

Kh
Review №47

Better than most salvage yards definitely better than Tex Mex or Manuels

Wi
Review №48

IMO one Houstons best auto salvage good selection, prices, and service

No
Review №49

Very helful and fast service.

Ho
Review №50

Purchased an a/c control head unit for my friends car, it worked like a charm and came with a 6 month warranty. I will go back if I need oem parts at a great and very fair price.

Ma
Review №51

Took them 2 weeks to give me a motor that I bought and when I got it there was a Crack on the aluminum block. I show it to him and he told me that he have a professional Welder to fix it. 3 days later he said it was ready, only for me to go across town and find out they JR welder it together. . Who would do business and put someone life in danger like that.Do not come to this place I would never again.

RJ
Review №52

The cheapest good quality used motors I have found

Jo
Review №53

Top-Notch service and helpful employees.

Ro
Review №54

Always good used parts.... Luke is the best when it comes to finding parts you need

To
Review №55

I guess it was because I was a woman but was not willing to help, referred me to other salvage yard

Jo
Review №56

Walter gave me 2 #s where i could find my part after he looked here. GREAT SERVICE FROM WALTER! ~ @mrjonfon

Gl
Review №57

Good service and have a great selection of parts!

Na
Review №58

NOT WORTH YOUR TIME. Ive been here for 3 warranty transmissions. Have records of it coming in and out of the shop. Had 20 miles on it this last one, and it got stuck in gear... Theyre claiming since it worked when i got it they cant do anything. NEVER EVER GO TO THIS PLACE. They have put me through hell and back. Ive spent OVER 800 dollars in labor getting these transmissions taken in and out of my car. And now they want nothing to do with it. From now on, will only be buying new parts . Im telling you, its not worth your time or money.

To
Review №59

Vsry fair deals and theybhad what i needed and was fast getting it.

Dh
Review №60

They had the part I needed; but the price change from my quote over the phone. They do give a warranty with their parts.

St
Review №61

Great Customer Service. He didnt have the part that I needed, but gave me three other places that had the part that I needed. WOW... you dont see that anymore.

Ro
Review №62

Carmelo always ready to help great attitude

JT
Review №63

Fast service to help me find what Im looking for....

Su
Review №64

Hepful knowledgeable staff that will quickly get the part you need !!

De
Review №65

They had what I needed the most in o.k. condition though for a cheap price

He
Review №66

Always great price great people great service I have been in the car business for about 14 years and they are the best to deal with they even have a warranty on their parts unlike other and if the part is bad they will take it back no questions really honest and stand up people that treats everyone nice as gold and I dont like most to be honest

An
Review №67

I would never recommend buying used transmissions here. I understand it’s a salvage yard but don’t guarantee me that the transmission will work and then fight and argue with me about fixing it. After the second transmission, with the same problem, (incorrect gear ratio code) they offered to pay for the labor to give me a refund but didn’t want to pay to put another one in my car and abide by their warranty. The guy they referred me to (Tony’s Transmissions) tried to come up with every excuse not to fix my car and the first time he had no problem putting it in but after the second transmission and $946 in labor later, IT TOOK THE MAN 3 WEEKS TO DO A 2-3 DAY JOB. Also, the man broke my bracket on my headlight, scratched my fender, didn’t put the fender flares back in place, and now my front end pops every time I turn the wheel. How in the hell can you do business and satisfy a customer this way? Then Matt tried to diagnose my car and tell me I had more problems and tell me my speedometer doesn’t work but he isn’t even a mechanic! I would most definitely know if it worked or not, and if didn’t, WHAT DOES THAT HAVE TO DO WITH A TRANSMISSION? Please, do not waste you time or money with these people.

Ab
Review №68

Not a very helpful place even for a junkyard.

Jo
Review №69

Got my parts at a great price and their staff is great

Ro
Review №70

This is the best place to buy used car parts. Its cheaper than a pick a part junk yard and they do all the work (no need to be out in the blazing sun), you just go to the counter all for your part and be on your way.

Mi
Review №71

Helpful. Saved alotta money going there

Ja
Review №72

Just called for pricing and very courteous over the phone..even though they didnt have the part I called about, he got me 2 other places that did have it :)

Ye
Review №73

Bought a transmission and didn’t even last a year they patch them parts up

El
Review №74

Great staff an very helpful.

St
Review №75

Its all auto salvage yard any model all make cars or trucks if you dont have THE money for new parts willams may have a part you might be use but it work good as new

Ca
Review №76

THEY ARE THE WORST JUNK YARD EVERY. JUNK YARD IS A JUNK YARD. I ALSO BOUGHT AN ENGINE FROM THEM LAST WEEK AND IT WAS BAD WITH LOTS OF SLUDGE. THEY DID NOT WANT TO TAKE IT BACK, THEY SAID IT WAS NOT THEIR ENGINE.PLEASE DONT BUY FROM THEM. THEY HAVE ALL BAD ENGINES. THEY LIE VERY BOLDLY. THESE GUYS SHOULD BE SACKED !

Er
Review №77

THE BEST PLACE to find a use auto-parts good nice and cheap

Al
Review №78

HORRIBLE CUSTOMER SERVICE. & FYI YOU BETTER KEEP YOUR RECIEPT

Le
Review №79

They have all auto parts you will need

Ja
Review №80

Prices and service are pretty good.

Ka
Review №81

Fast service...had what I needed.

Ed
Review №82

Been picking up parts from here for over 25 years. Rare they dont have what Im looking for.

Ra
Review №83

I purchased a 4.6 engine for my mustang,for 900$,thanks for the blown head gasket engine

mi
Review №84

Honest and friendly staff!! A++++

Co
Review №85

They have a huge, huge inventory. Well ran, polite and helpful.

Do
Review №86

This was a terrible experience of how men take advantage of women in the automotive field...They constantly changed their service and how they were going to deliver and pick up more core equipment. If you are a woman please do not deal with these men directly. ..have a male representative deal with them.

SP
Review №87

THEY ANSWER THE PHONE ALWAYS VERY FRIENDLY AND THEY ARE FAST TO HELP YOU WITH THE PARTS....I RECOMMEND THIS PLACE

Jo
Review №88

Edurado was very very helpful, great staff.

Lo
Review №89

The parts service is attentive...

Za
Review №90

Was told to wait 1 hour for a part I paid for. Waited 1 hour and 30 mins came back to be told to come back in the morning for the part to be ready.

ni
Review №91

There customer service is truly awesome.

Dr
Review №92

They dont check for parts when you call they just look around the room and say nah not rite now

Mi
Review №93

I have used them for decades as well as my dad before me. I am always treated well & fair.

Br
Review №94

Quick reliable

Ra
Review №95

Good used parts with 6 months warranty

Mi
Review №96

Great place for used auto parts

By
Review №97

Gm parts that are hard to find they got them

ar
Review №98

Best in the city w warranty

Wh
Review №99

Great staff,very helpful

Ja
Review №100

Bought an engine from them they will honor the warranty and they will not exchange do not buy from them the are not trust worthy they tell we do not care so we should not care about there bus.crocks

Information
15 Photos
100 Comments
4.1 Rating
  • Address:5431 N Shepherd Dr, Houston, TX 77091, United States
  • Site:http://williamsautosalvage.com/
  • Phone:+1 713-691-2015
Categories
  • Salvage yard
  • Auto parts store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:9AM–2PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
Similar organizations