Battery was dying, hadn’t tried this particular store out yet. Diagnosed the issue and replaced battery. Fantastic service, quick and super friendly staff. Will definitely be going back here for other car related issues

Gessner and Neuens. Only place in town with ample supply of Optima batteries. Had many in stock….called all over town and no one had them in the right size. Transaction was a piece of cake, and Chris installed the battery perfectly and had me up and running in 20 minutes. This place is the place to go. Nice guys behind the counter, great guys to install the battery! Thanks very much !

Such a great place to go to when time is a factor. Due to my late work hours, its super convenient being able to come here and purchase things for my vehicle when I run into any issues. The staff is very helpful and hands on.

This was my first time at Auto Zone. I googled and found out they offer free battery check. I wanted an honest answer. I didn’t want a mechanic to lie because I do not know about cars. Jose Garcia checked it and was soooooooooo polite. Everyone at this place had good customer service. All smiles and willing to help. I recommend this location.

Was waiting in a long line and when you get to the counter nobody knows nothing need some people to experience there

The best AutoZone I ever visit, this place has a group of worker that know their trade, try are fast and courteous I recommend this location for those how need help with theirs vehicles

No costumer service the people working here don’t care about costumer ! Save your time and find better autozone

Called about a part and its compatibility, and the representative Robert Garcia got too impatient with me and hung up. I was not able to complete my order, or ask for any other parts.

Called ahead and they reserved my part. Easy in and out.

Huge autozone with friendly and knowledgable service and the parts you need. This autozone is a hub so you will be more likely to find what you are looking for here than the other autozones. They loan tools, will help you diagnose a check engine light, or evaluate battery problems. They offer free lifetime warranty on a good amount of their parts.

Always helpful if they cant answer the question they will find out and we still bought wrong part, they returned/ exchanged no prob 😁

They try hard ill give them that much

They had what I needed and I was able to get out of there quickly. Staff was very friendly and helpful.

Big selection, but long wait times and slow employees

They are there when I need them they are very respectful always in uniforms and they help you so I appreciate their business I like to do my business at AutoZone thank you

Best one in spring branch besides the one on long point both have good customer service

Alan helped me changed my battery. Helpful and very knowledgeable.

Initially we spoke to Art over the phone and had parts placed on hold. He took the time to actually PHYSICALLY confirm that the parts were there before telling us that they were being held. He quoted us the hold time frame,store hours, price, warranty and also looked me up in the system PROPERLY! Later when we finally arrived- Jose F. greeted us properly along with another older gentleman in a red shirt. We didnt wait in line long though the store was fairly busy. Jose took care of us right away! He was professional friendly and sharp. He located our parts right away verified that we were even taking the right parts. Both guys were helpful and educated us on some car parts and titles along with helping us get the most economical price. Leaving out there was a kinda short Hispanic male in a red shirt who held the door for us and I also observed him attending to his customers very well. He even advised 1 of his customers to take full advantage of the discount/reward by buying a low cost item to meet the requirement. Overall this was a great experience!!!!!

Recently moved to the area and started going to this location for small things.My alternator just went. The team here was very helpful with checking their inventory and putting the part aside for me.Art and the other employees at this location always try their best to help and are definitely building great relationships with every customer that walks in. Great crew !**Due to COVID-19, this location’s hours have been changed to 7:30 AM - 12 AM (they used to be 24 hours). **

Part ddnt fit, had to go to another autozone to get a pair to it, nice place. Employees lack accuracy, not judging but recheck parts for brand u ask them for, showing concerns...

The service here is great. It is extremely convenient that they are open so late. Im sure Im not the only one that appreciates that. This has been almost a life saver when Ive ran into issues during late night project and needed either a tool or part asap. Its also convenient to leave work late night and stop by and pickup any parts/supplies Id need to start any projects early the next day.Thank you all for all your hard work.

Best autozone Ive ever visited so organized, clean friendly staff open 24.7 strongly recommend it

Depending on who you get as your parts expert depends on the quality of your visit there at this location. Most the helpful overnighters that I started to grow to know and trust their capabilities to do their job in the fullest customer friendly way possible have moved to other locations or advanced their careers to other automotive branches of the world. All and all Id say 50/50 chance at this location of either enjoying it or hating it and want to take your business elsewhere.

Excellent service, they even had a part in stock that normally would have to be special ordered. The young lady who waited on me was so pleasant and more importantly so efficient. I would recommend this Autozone to everyone needing car parts, good prices and a friendly face.

We always find are part here. Good service.

Great service, a young man named William helped me get a part that was incredibly hard to find, although he seemed like he didn’t know much about parts a whole lot, he tried his very best and even went beyond to get that part for me, and for that he has my respect.

I even if we have to drive the extra mile I can find the parts I need for my old truck.Love it!!

Everytime I go to this location its a long line. Had to wait 35 minutes to buy an Air Filter. They need a separate line for checkout vs customer service (parts needing pulled)

Great Autozone has to be the best one I have visited yet. I went in looking for a coolent resivor cap for a 2006 Acura TL which they didn’t have but helped me get what I needed to improvise for the 2 day wait on the one I order. I had 2 gentleman go out of their way and when I mean out of their way I mean it. They stayed a whole hour after they closed to help and give me a hand on my vehicle. I will be coming to this location for everything I need parts and mechanical wise, as well as recommending all of my friends and family

These guys and girls know their stuff. Just ask and theyll get it for you. A little wait at checkout, but thats because they have everything at the right price.

SCAM ALERT! Went to AutoZone HUB to purchase only remaining 2004 Jeep Wrangler fan blade in all of Houston, over $200. Purchased product and inspected it in store before leaving. Product was damaged with bent blade tip. A very distinctive and obvious damage to part. Returned part and reported damage was witnessed by employees. I took a photo of the damaged part. Decided to order online. Received part next day from Autozone and opened the box to discover the EXACT SAME PART I HAD RETURNED. Identical to damaged part in store. Called and spoke to customer service which then attempted to file a false and misleading claim against the shipping company for damaging the product. Currently informing the shipping company and will attempt to file a complaint with AutoZone corporate. Mail fraud and insurance fraud along with wasting customer time costing days of rental and missed work is no joke. *Update* Wow, what a long wait but out of nowhere got a call from shipping co, say they are filing suit! lol

Customer service was just wonderful

Fantastic employees They know their parts

I went to this auto zone April 26 and I was purchasing 2 items when I was paying for the item I told the guy I was paying with cash and card so I use the 185 on the card and the full balance was 187 and some change after the guy approved the 185 he said that he couldn’t accept cash at this register cash app showed me that he approved it and the money was gone the guy told me to wait 2 days for it to come back but it’s been 2 week and a half maybe 3 and I spoke with the manger he said it should come in 2 days still nothing and I’m still waiting

A young man was very helpful and helped me identify the type and replace one of the front light bulbs 👍🏻 - those (service) details is what makes the good difference in a business establishment

As always the staff is great and helpful!.. being a female that knows nothing about cars its great to have someone tell u why the check engine light has came on and what u need to do to correct it! they are awesome

They always try to sell my wife more than what she needs. My wife runs in to get an item such as oil... she come out with everything but OIL. Its happened more than one at this location. My point to them is, dont OVERSELL a customer because they seem to not know any better... they may have a husband (partner) that does!

Took 15 minutes to grab a PCV valve and then still gave me the wrong part

They seem to have everything you may need for your car and the staff is quite knowledgeable. They are kind of gruff and cold though. Hence the star in the middle.

Big and new store great service and attention! Recommended!

My experience with this store has always been excellent! I was there two days ago to purchase front brake pads for my Toyota SUV, and the sales person, Jessie Morales was very helpful and educational explaining to me the differences between your good, better, and best brake pads, Duralast Brand. I elected to go with the MAX that came with the kit. I came back again to purchase brake pads for the rear, and Iamer, another sales person there took care of me, and the same excellent service was provided..Prior to this purchase, I bought a battery there and the salesperson helped with the installation. Auto Zone is my go to place for auto parts and related accessories. Keep up the good work guys! Your service is second to none. :-)PS: By the way, if the lines are long, its because other sales people are helping customers install a battery, light bulb, etc. For that alone, I have no issues waiting in line. You wont find this type of superb customer service at any auto parts store. Period!

My headlight bulb went out and Josue not only helped me with my purchase but he also installed the new bulb for me. Made my day better. Excellent service!!

Great customer service had the parts I wanted.

Super friendly and helpful staff

Went in looking for various parts for a project vehicle and Omar was very helpful, attentive and courteous.

Good service.

Always have the parts I need but dont like waiting on the slow poke workers

I thought I knew what part I needed, based on my owners manual, but Michael M. helped me find the correct part for the car and he also replaced the headlight. I was not expecting that level of service because there were a few other people in the store. But he helped make my visit efficient and resolved the issue. I greatly appreciated his assistance

Great service

Your staff..ART by name is a good guy, very helpful and polite in dealing with me

Very helpful.

Very friendly staffThanks to Rodolfo for taking care of my battery.Ask questions if you have doubts about anythingThey have the answer.

The best customer service! Great staff always awsome! The manager is very professional and has amazing customer service and is always there to help! Great Team! We love this store!

Micheal Martinez was very fast and efficient made my visit for a new battery as short as 20 mins! For diagnosis and even was quick with changing it out!! The best autozone I’ve been to thus far!

Eh its alright sometimes wouldnt say tblhe best sometimes they the part in sometimes they dont

They had everything I needed and I really appreciate their 24-hour service.

Long waiting time. Didnt have the part I was looking for after I had called pior to heading to the store.

I have a problem with a vacuum line and switch. AutoZone had replacement line but not the switch. They were helpful but I probably need a dealer part. AutoZone on Gessner, big building with lots in stock, always open, friendly, helpful staff.

Friendly and fast service!

Great service and great help will come back to this store even tho its 20mins plus they take care of you there

Great location. Check out wait time can use some help.

First off, I have stopped by this location many times in the past. Staff have been helpful/knowledgeable. After researching, I determined I have a bad battery. There was a staff member who would not (could not) help since 1)he was leaving in 20 minutes, and 2) told me it was an hr job to replace battery on a 2010 infiniti G37 coupe (no, it takes no more than 10 min).Lo n Behold, Wonderful store manager Sam (gessner loc.) walks by and gladly assists. He not only sincerely showed empathy, he knocked it out in 7 minutes. Amazing human being, especially during these tough pandemic times. I even offered a monetary gift, which is professionally and graciously declined. Leaving a 5 star for ppl like him is the LEAST I could do to show my gratitude.

I guess theyre just as slow as the others not enough people in registers

Found my part easy.

Typical AutoZone with long waiting lines if it’s packed, but the staff are super cooperative and try their best to help you out.

Awesome experience

Great service but the line was kind of long

Hello, I came to get help with repairing a blown out headlight. I was attended by Mr.Jose who checked my truck’s headlight. He found out my headlight bulb was loose and there was no other problem with that. He fixed the loose bulb and I had a good working headlight back again! On top he checked if everything else was fine with my truck. Mr. Jose was professional, diligent and honest representative. Thank you for helping me and I recommend Mr. Jose 😊

This autozone has everything you need and they close late which helps get all the parts or things that same day.

Excellent service for the employees. Very helpful

This AutoZone is the BEST AutoZone I’ve ever been to. They’re open 24/7, which is very convenient for those who work odd hours.Extremely friendly and knowledgeable staff. Phenomenal customer service. I will definitely return the next time I need something for my vehicles. I highly recommend this location, even if it’s a little far away from you, it’s worth the drive!

The largest and best autozone Ive ever been to. they had parts in stock for my Porsche that even the dealer didnt have. very helpful sales staff. wish all AutoZone staff were as helpful and knowledgeable as the staff here. this is a model for others to catch up to.

Today I was assisted by Artemio M and I can’t thank him enough for his speedy and friendly service! Thank you Autozone for having awesome members of your family like Artemio to serve.

Ive been buying at this location 3 times this past month. I paid cash everytime. First time i didnt get my full change, i was missing 20 some cents. Didnt mind that time . Second time again my change was incomplete. Third time again my change was short almost $40 cents. When i asked the clerk about the change, she told me thats its because i didnt pay with Card. I know 20 cents or 40 cents its not much but they do hundreds of CASH transactions per day.

Go back to 24 hrs please

All autozones have NO CASHIER

Had a great experience employed was very helpful. I had been struggling to have my battery replace other places dint wanted help me change it. Made one stop at auto zone and was thankful that employees really take care of there customers. Thank you Auto Zone.

Employee named Art was such a fabulous help. Patient and helping me find the right part. We are blessed to have this resource in Houston. Open 24 hours!.

Amazing

Great staff, great selection, great prices. I got the parts I needed and they are already on the car...!

I had to drive about 15 miles to get to this location, as it was the only store in the area that had the part i needed. At least it wasnt further. My local store had put a hold on it, so it would still be there when i arrived.

Great service always

Very courteous and helpful.

I loved that this AutoZone location stays open 24 hours! If my car had issues in Houston this was the location I went to. They will help you with that check engine light and getting whatever part ordered or replaced that you may need for your car. Very convenient!

It was so nice to know that this place was open 24 hours. My sons a/c went out on his 2003 highlander and the hottest weekend if the summer so far here in Htown and he was able to get the part here where no one else had it. And after hours was even better. Well worth the drive and were able to call ahead to locate it and they put it on hold for him to pick up. Thank you, Auto Zone

Sad to see that during all this bad stuff going on in the world people still fail to be helpful. Went there today because my dashboard was flickering and I didn’t want to get stuck on the road with a newborn. Went inside and asked a young man if he can bring out the computer to diagnose the problem he said “no, that’s only if the check engine light comes on” which was a lie because I’ve had them use the computer to diagnose problems at other auto zones before. Anyways left and went to the auto zone down the street, god willing my truck DID DIE as soon as I parked there. Guess what? They used the computer with out making an issue about it! Spent my money there instead. Thank you auto zone on Kempwood for doing what this other auto zone failed to do for a mother and her baby.

Wonderful team. They all helped me quickly and accurately find everything I needed to fix my oil leak. From the part down to oil and filter Id need to replace after I removed my oil pan gasket. Thanks!!

Great service! Helped with with oxygen sensor. Free tool loan is great! If I will need part next time, will go here. Thanks to Douglass and others guys.

In...out....great fast service from someone who knew what we were looking for and where to find it in the store. That was exactly what we needed - a quick stop and on our way again. We dont go into the city much any longer, but its good to know there are still places where you can get excellent customer service!

Super fantastic customer service

Bad services they is alot of people working there but neither one of them its able to help, they just ignores people and when ever you is able to get someone they talk to you so rude !!

In the six years I’ve been coming to this store I finally had the worst customer service ever here I got bad service over the phone and had to show up in person because I kept getting out on hold.

Quick services and the prices good and adorable

Awesome!!!!!!👍👍👍👍👍 Manuel in the commercial department is amazing. Makes small talk with customers and gets things done super quik. It appears to me that the employees seem to have a really good relationship with each other. I have 2 other autozone stores close to me but im willing to drive a few extra miles just to deal with nice people.

I will NEVER go to another auto parts store again. After two places wouldn’t install a battery because it looked bad outside Auto Zone stepped took care of me. Great staff who are committed to doing what others won’t 24 hours a day. Thanks for getting me back on the road fast.

Good service clean friendly staff

I bought a couple items online for curbside pickup. After a few hours of not getting the confirmation email, I called the store to ask about my order.Guy named Pedro goes : the parts shooouuuuld be here.... obviously didnt pick my parts from the shelves at all. Typical Autozone service. The only reason why people overpay for parts here is for the promptness, $11 for 1 quart of oil what a joke..... 5quarts of the same oil is $23 on Amazon and walmart.comI also had a lot of trouble with a bad battery that was still under warranty. Ended up buying a new one from Walmart up the street. Not all is bad, Anna was professional. Only shop here under emergency situations..

The assistant manager literally got on the ground and underneath my car to help me fix the problem I was having with my bumper cover attaching to the frame. I will definitely be back! Everyone should come to this AutoZone even if it is 20 miles out of the way! Great customer service!

I always tend to send my wife up there cause Im in the middle of repairs and the young Spanish guy who helped her last was Awesome...Always showed respect and saying yes madam to her... being military just sealed it. Thanks so much for all your help.

I felt with Art Today He must have been a regional manager he went way above above and beyond to assure that I had everything I needed as far a parts and all the right tools to succeed. He made me feel like Familia like he was a cousin. This has been the best experience I have had in a long time. Customer service with a servants heart is what you will get at this location. I was about to walk out and he even offered for me to use the restroom if I needed to freshen up and oh boy did I. Keep up the amazing work. Art I know will soon be all the way to the top. Motivate | encourage | Inspire | Michael Anthony