Was recommended by Google FI to take my Pixel 3XL in for repair. The gentleman read all the communication from the printed emails that I presented looked at the phone and couldnt even identify it. He went to the back and returned after a while and said that they dont have parts and suggested I check with other stores. I call the other 2 stores and got the same reply. I guess that I will pay the deductible and get a replacement. I hope that the replacement works as well as the current one.

I’ve come here twice and been impressed and grateful for the great service and help! On the most recent visit, Margaret was kind, friendly, knowledgeable and super helpful. Love having this business nearby!

Matt and Margaret are the best. They went out of their way to get my phone to work after I dropped it in the swimming pool. Very informative and super patient and courteous! I definitely will go back to that location at Fry/I-10!

Very helpful staff. Fixed my damaged screen faster than time quoted. The home insurance they have sounds too good to be true, but def worth the cost if it works as well as they informed me. Waiting on my 30 days to be able to make my fist claim to see how it goes. Looking forward to it. Thank you Mat for your help.

Took my laptop in for a charging/battery issue. Technician diagnosed it was a setting that needed to be reset. No charge. Their generosity earned my future business.

They fixed my phone within one hour and they are the type of business that doesn’t charge unfair fees. They’ve helped me on occasion when I was told I needed a new component for my phone. They fixed it without having to put a new component in my phone. Saving me both time and money! I very much appreciate you Margaret and ubreakifix but you will have my future business!!

This business provided excellent service. Came in with a broken key on my laptop and an hour later, after some shopping in the conveniently located in this commercial area, the key board was fixed. A very pleasant experiance.

Very good experience. The process was very strait forward, they did a 90 day warranty on my screen replacement and used OEM parts. I had a small issue but they did honor their warranty and solved the problem right away! IWould definitely come again since they do work with all brands and use quality parts.

Happy with repair and price. Will definitely use you again.

Awesome service, super helpful. Very straightforward and professional. Should’ve been my first stop before cell provider

James is awesome. I got locked out of my phone and he helped me get back into it without deleting my personal items! James saves the day. Highly recommend.

Recommended by Provider for repair service. FREE DIAGNOSTIC. Fast and efficient even tho they couldnt help me. Does warranty service as well.

I do not live in Texas but while visiting my son I had shown him how the back of my Note 20 Ultra was shattered. I thought I would have to pay a high deductible and take the time to wait for the new/ refurbished phone, then send the broken one back and then do all that needs to be done when replacing a phone. But my son suggested to take it to Ubreakifix. Not only was it cheaper than the deductible but it was fix in less than two hours and I still had my phone. They were very courteous and professional. I highly recommend this place!

Went today because I dropped my phone last night and cracked the screen. Screen replacement was $100. They fixed it in only two hours. Was a reasonable price, quick service, and did a good job.

Excellent job & done by promised time. Personnel were pleasant and wanted to do their best.

Ivan was wonderful. He explained everything clearly, got the phone looking brand new with the new screen, and was just overall really pleasant and enjoyable to work with. This is the place.

Great location to get in warranty repair. The staff is very kind, knowledgeable, and trustworthy. They work pretty quick to fix your device and are tinkly about calling you when youre ready to pick up your device. Highly recommend these guys.

Had my phone fixed in no time. Same dayGovany was super helpful

Matt was super informative and helpful in recovering data on my laptop and staying in touch with me throughout the process. I would recommend them to anyone. Very customer service oriented.

Came in to get my daughters pixel 4 aXL screen replace. They was quick and professional. Definitely the place to go.

I am a phone repair guru myself, and I was very pleases at the quality and timeliness of the repair of the Samsung products I took in to uBreakiFix in Katy.

Quick and easy transaction. Replaced the back of my phone in a timely manner, and thoroughly tested for failures. My phone is just like new now.

Man forget any tech store you have ever been to. This is the place you need to take all of your broken phones to. I broke my s10 screen and took it to bestbuy since it was covered under warranty. Turns out bestbuy does not fix Samsung devices. Bestbuy recommend these guys. Bestbuy sends all of their customers here. They did not disappoint. Luckily they had the parts I needed and were able to do a turn around service on my phone in less than 2hrs.(Would of been sooner but. I went on a busy day) the staff are very informative and answer any and all of your questions. Definitely recommend.

That is the worst experience ever, they took my Samsung tablet and told me diagnostics will be ready in 24 hours, then next day they told me we need to order a screen to test it!!!we are not able to test it, why are you telling me that? You were suppose to tell me we do not have the equimpent to test it rather than wasting my time.

Was very pleased with how uBiF took care of my cracked screen. Very professional, very efficient. Highly recommended…

I walked in convinced that the connector port on my phone was broken and would require repair or replacement. The tech took my phone to the back and returned a few minutes later and surprised me with it working normally! Apparently, there was some pocket fuz or gunk that needed to be cleaned out. He refused to charge me for something so simple. I will definitely be visiting these guys again, next time I have issues with any of my devices. I’m extremely glad I found this place!

Fast and efficient, my daughter had her phone back within 2 hrs. Great place highly recommend it

I went here because I dropped my cellphone and I thought my screen was cracked. After speaking with Ivan and Matt I was informed that the screen was not cracked and it was the screen protector that was cracked. I really appreciated their honesty and the fact that they saved me money! I definitely recommend uBreakIFix!

Matt diagnosed and fixed my iPad power issue in 15 minutes. Very responsive and easy to talk to. Highly recommend and will bring any future idevice here for repair.

Factory authorized for Samsung and iPhone products,Ive had two Samsungs repaired there and the work is excellent as the factory up in Dallas-Fort Worth area

They couldnt fix my issue, but gave a free diagnosis. They even gave me tips how to get it repaired. Thanks guys

Great place to repair your iPhone. Dropped it off and received a text when it was ready to pick up.Very easy process using Asurion claim.Would definitely recommend these guys to my friends and family.

They were knowledgeable, capable, and very reasonably priced.

Excelent place. Iván is the best one, he is super attentive. Good store to fix your cellphone.

My touch screen had locked on my phone and I could not get it to respond. They connected to my phone with a mouse and connector and in 5 seconds the problem was fixed. Thanks guys!!

I needed some data print outs from multiple scan disk using a special software. These guys were the only location in the area able to perform the task. You guys are awesome!!

Absolutely awesome service! Went in to see if I could save a MacBook Air that had liquid damage & the staff was very communicative and professional! Even with the ice storm potentially hampering things, they were able to salvage my device in a timely and more than cost-effective manner, I would definitely recommend making uBreakiFix your go-to destination for repairing your devices because they stay true to their name!

Solid as usual. Thanks to the great staff on helping with the repair of our business phone when needed. Our Samsung devices always end up like new!! Thanks!!

The location is easily accessible heading east bound. Also, the staff is always point on and offer alternatives as well as explaining what is going on with the device. Knowledgeable, capable, affordable, and timely.

Theyre Samsung service center and for my Samsung S10+. I couldnt be happier I basically got a new phone with the components that they replaced, and did not lose any of my data. Usually takes about 2 hours to get your phone worked on just call ahead and make sure they have the parts.And they do just as good a job with Apple products.

I cracked the glass on my Samsung S20 plus phone that was so expensive. They were able to replace it fast for a reasonable fee. The 8 K camera was the whole reason I bought it so I was very happy.

They knew exactly how to fix my ps4. I definitely recommend them for any issues you may have. Staff is very professional.

They did great we had a broken Nintendo screen they fixed it right up in about an out!!!! Five stars in every way recommend to everyone

There is someone that is knowledgeable about various devices at the location every time I was in there. They fixed my sons PlayStation within 24 hours which made me feel at ease about bringing in my laptop for review.

Sending a BIG Thanks to Donnovan!! He was able to recover some files for me that I couldnt open/not supported, that I really needed and very important to me, saved me money also. I emailed them to him, he gave me a date on when he would have them ready for me, sure enough, he was on time with them and on point! He showed me that he cared about my situation, thats 1 thing that stood out the most to me! I will be doing future business with them, if something like that happens again! Thanks bro! 💯💯💯💪🏿

Great service. Told us an hour, so we dropped off our phone. Within 30 minutes, they texted us and called us to let us know it was already ready for pick up.

Service was fast and great quality!

Awesome Service! It was my first time at uBreakiFix. Went in to see if they could save my Iphone that was stuck in a reboot lop. Donovan help me and he was Extremely helpful and knowledgeable. Donovan explained in detail the possible causes and solutions for my Iphone. Right away I felt in good hands, So I let them fix my phone and he was able to salvage my device. Next time I have another problem with any of my devices I will without doubt take it to uBreakiFix for repair!

Had to have the battery in my laptop changed out and they kept me up-to-date with the order/repair process. Took about 2-3 weeks with everything going on and just after a month of use I dont have any problems and my laptop works great! Definitely recommend this place to anyone with tech issues or in need of repairs.

First off. This Team are Awesome. Despite a few kinks we had, but this location did everything right. You guys have won my business if anything happens to any of my devices. I will also send you more business from family and friends. Thank you Ivan, James and the Gentleman that took my iPad and gave it back to me. Sorry I didnt get your name because I was so out of it. Thankyou once Again to the whole team.

I brought my phone to them because the charging port was not working. The manager was very personable. He told me to wait for a few minutes. He came back and told me it should now work.This is an excellent store to use if you need repair on a phone. They were professional and courteous.

Set up an insurance claim. Got phone back same day. Really nice guys

Simply Amazing 👏

Really great service. Super smart techy guys - very knowledgeable.

I cant say enough good things about this place! I spoke to 4 different employees during the 4 times I went in, they were ALL VERY patient, helpful and friendly! I only wish all businesses were even 1/2 as nice as these employees were.

Took my iPhone 8 Plus to get a quote on replacing the charging port… $89 plus tax… The guy took it to the back and cleaned it out and now it works perfectly… Very pleased… I bought a new cord from them.

I went into Verizon last week to get my phone repaired because I was unable to hear out of the speaker. Verizon referred me to this location being that it was across the street. A claim was never filed, they just told me to go there and said they had availability based off of their openings for appointments. I went there and told them Verizon referred me but I didn’t have a claim number for them to look up. Due to not having a claim as I should have for them to repair my phone, they were extremely professional and said that they would take a quick look and clean out the speaker. It was fixed in less than 10 minutes. They were so nice! I advise having a claim with your phone provider before arriving to save them time and yourself for future. I will definitely visit again. Thanks so much, ibreakyoufix!

Person I spoke to was very helpful. I will come back if i haveany cell phone problem

I have never seen customer service as great as this place. They are professionals and their job performance is beyond excellence. My phone screen was shattered to the point where I thought it could not be fixed. I took it to uBreakiFix and met Jeremy. Jeremy was very kind, polite, educative and above did an excellent job in fixing my phone. I was surprised when he handed back the phone to me. It looked like a brand new phone. I highly recommend this place. I wish I could give them 10 stars instead of just 5.

The guys at this shop still do things the right way. Getting a phone fixed these days isnt cheap, but it beats buying a new phone. When these guys are done, your phone can look brand new. I was impressed with their attention to detail and the tests they performed after the repair to make sure the phone was 100 percent.

I came in to get my battery replaced which went fine, but I started to get problems right after I get in my car and now 2 hours later my phone screen no longer responds to any presses/touches correctly. The next day the techs at this location got me taken care and fixed my my phone to like new condition. I want to thank the techs there for s fixing my phone. I can recommend this business.

Quick, through, accurate. Good hours.

These guys are the best!! I have brought them multiple computers and they have done a great job. The people are very knowledgeable, helpful and got the job done on time and at a very fair price. I highly recommend them!!

Great place to fix any device. Fixed a Samsung S9 and multiple iPads. Great people.

Great service! They were quick and professional.

Great service! I appreciate them taking their time to make sure the job was done right. Jeremy was very adamant about wanting it to be fixed correctly. I appreciate the service! I will come back again for another repair. 😊

Staff is very friendly and knowledgeable. We’ve used them twice in the last 2 months and the pricing has been upfront and reasonable. They even discovered an issue with my son’s phone and fixed it even though it was only taken in for a cracked screen. We will be going back with all of our phone repair needs.

I HIGHLY recommend this UBREAKIFIX location! I cannot even out into words the amount of gratitude I feel for the outstanding service I received. My phone was damaged with water last week. I decided to call UBREAKIFIX and it truly was the best thing I could have done. I was able to work with Givanni. His knowledge and customer service by far exceeded any expectations I had. He was extremely thorough with his explanations and was very clear on what he would be doing to help repair my phone. He also seemed to genuinely care about my concerns. I felt confident about leaving my phone with him, and to my amazement he was able to repair my phone (it had condensation in it from the water). He was very prompt and assured me that if I had any issues, he would be glad to take care of it again! Absolutely the most amazing customer service I have received! Such an incredible experience and saved me so much trouble and money!

Great staff, friendly and got my repair done in a timely manner. Will recommend this location.

No status updates given. Had to keep calling....

Great service with friendly and knowledgeable staff. Quick repairs too, same day service if you come early enough.

They recovered data from a broken flash drive for $50 when other places would cost around $2000

Ivan was great, he fixed my damaged charging port quickly and provided excellent customer service. I’ll definitely return here if I have anything else that needs repairs.

Fix quickly

Great experience all around. They fixed my wifes phone fast and took their time to assess repairs for my laptop. Professional, nice and easy to work with.

Great service.

Workers are great!! Very professional and fast. I would suggest anyone to come here for the best service and experience.Thank you for staying positive and humble during this pandemic!

Fast, friendly and professional. They went above and beyond to get me up and running again. Samsung certified and very reasonably priced. Will be going back should the need arise. Thanks, guys. Great experience, left happy.

Google and Samsung authorized repair shop, will take care of repairs in timely manner and at reasonable prices.

Jeremy Much Respect Above and Beyond!!!!Outstanding Customer service / 5 Star Vip Service

Great place to get your phone fixed they do great work and don’t charge for simple fixes and are very honest and straightforward!!

The guys were awesome from the moment I called, they took care of me all the way and very professional.

I walked into the warmest welcome any one could wish for. I had my broken Samsung Galaxy Note 10+ in my hand and just as i was about to explain my situation, the representative said... thank you very much for being a Hero (first responder)... your phone will be fixed for free and you can pick it up in 4 hours. I received a text message that the phone was ready for pick up. Guess what? It was in perfect shape and I was treated by everyone with so much love. Thank you! Your contribution to first responders makes you the under cover HERO.

I have never heard of uBreakiFix until my phone was broken and needed their service. Although I came in 10 minutes to closing, Jeremy and his manager still serviced my phone. They stayed an extra hour to ensure I left with a working phone and I am forever grateful. I would recommend people to get insurance if you dont, its okay, uBreakiFix will fix it.

These guys are friendly, knowledgeable, and fast! Great experience with a Google pixel 3a screen repair.

Highly recommend this location.The staff was courteous, knowledgeable me and very helpful throughout my repair.I called them regarding an issue with charging my iPhone. The technician was very professional and offered a free diagnosis if I bring it in. Upon arrival I was greeted and quickly served. The tech found a dirty port. He went above and beyond and did some extra diagnostics and cleaning.The Best part, they didn’t charge me for the fix. I’ll definitely be back for future repairs and screen replacements. Thank you

DO NOT TRUST THIS PLACE!I went there on 9/26 to get my iPhone SE screen repaired and I came out with a phone that was deactivated and locked. Apparently my SIM card was deactivated in what they did. I will NOT be trusting this place anymore. So now I have to spend $150- $200 instead of the $108 they charged me to make my phone even worse than before.

These people know what they are doing! Worth every penny

I made a appointment to fix my samsung note 10+ cracked back cover. It was promptly taken care off. Fast and efficient service. They also follow the Covid-19 social distancing practices: masks are required and no more than 2 customers can be in the store at the same time. Highly recommend.

Absolutely fantastic service. Quick and easy. Explained every step clearly. Answered all questions with no hesitation. Definitely recommendable

Couldnt ask for better service. Jeremy, my technician, was beyond helpful and polite and although I came in to the store right at closing time, they were able to replace my broken phone screen that night. I will be recommending them to everyone I know.

Thank you sooooooo sooooooo sooooo much. These guys fixed my phone twice in one week. And you’d think I’d get a case...I Didn’t. :-(. One if they guys did however try to offer me a slight discount for my misfortunes. It really helped a lot. I also purchased the screen protector they offered because he told me it has a warranty.My entire phone situation is trash in general but they saved me over 500 so that I wouldn’t have to purchase a new one.Thanks again so very much. I’m sure I’ll be back soon.

Expensive. $307 for a screen repair..

They quoted me an hour for repairs and had it done in :38 minutes! Very happy with all dealings with them from the telephone appointment to counter service. Thanks guys!

They got my phone fixed in a very short amount of time and did a good job I have no complaints

Omar was the one who assisted me. He was awesome to say the least. Great customer service. He listened to my concerns and was very knowledgeable. Very honest, courteous, and pleasant to interact with. Omar, thank you for changing out the internal battery on my ZTE Axon 7. Keep up the good work.

I was visiting for holiday and my screen broke. The staff was great, super friendly and they were very knowledgeable. Fixed my phone in great time and for a reasonable price. I highly recommend!!

Very nice staff. Quick install. Flawless finish and affordable. I was second in line and still had my screen on my iPhone replaced within an hour. Will come back in the future.

Bad service and incompetent staff

They give their time to fix my boyfriends 1st Generation PSP back to life again for the reasonable price. Thank you! They are patiently willing to interact with Deaf customers by giving out a piece of paper and pen to communicate through writing.