APG a long time vendor, continues to provide high quality service and supplies. The inside sales staff has been helpful during this difficult period of acquiring product and supplies. A special thank you to Regina Burton for all her help and great service.

We at G&D Construction Services needed some quick connections coupling in a pinch on-site. I walked in ordered at will call and had my order ready in less 15 minutes. Great service and friendly staff.

Ive been trading with APG for a very long time. Ive always been happy with the service that you have provided to our company. Keep up the good work team APG! You always have what I need when I need it. Your selection of inventory is on point and industry leading!

I was having issues with getting an item that is normally a standard stock item and always shipped within 48 hours. After 3 weeks and speaking to a few different customer Service Representatives I called to check on again & spoke to Jennifer Wood. It was like I had won the lottery!!. Jennifer was friendly, she listened and didnt make excuses just took down the information and SHE CALLED RIGHT BACK. Product was not readily available & Jennifer could not give me a firm date but she literally contacted me daily to let me know that they were working on it . Once the product arrived and it was not exactly what I expected Jennifer took control and let me know that she would do whatever it took to make things correct... and she did!! I just wish she lived closer so we could hire her to work for us!!!! THANK YOU JENNIFER!!!

I work with Regina Burton at APG as a current customer of hers. I would like to say that it is an absolute pleasure working with with Regina. She is very timely with her responses and makes sure that not only I but other colleagues at my company at consistently taken care of and all questions are answered. I look forward to continuing to work with Regina as a customer, she is very knowledgeable and on top of things for us!

We needed a particular type of O rings but we were unable to find it anywhere. Then we came across the APG website.We wanted to make sure that the specific O ring we saw on their website has the correct specifications, so we called their customer service.The staff was kind and knowledgeable. Our dilemma was resolved within minutes. We got all information we wanted and of course ordered the o ring.Great service.

Jennifer Wood is the best thing about APG. As a purchasing agent for industrial seals and 20 years in this biz. I had no faith in APG after their move earlier this year. Jennifer called me two months ago, and I let her know APG had a long road back to gain our trust. To her credit she has followed up on every RFQ and has been in personal contact with all of our staff on any project we send her way. To the higher ups at APG that may read this. Reward your staff that go above and beyond, and Jennifer Wood is one of those people.

Kim Barnes with APG does a great job! If it is o-ring related, I go to American Packing & Gasket first every time. I work for Applied Industrial Technologies.

Web Order (W000001296) placed May 18thCredit Card charged May 18thNo confirmation of order sent to emailCalled APG May 26th, told order would ship tomorrow and finally received email verification of order. (see 1st picture)Called APG June 4th, told order would ship tomorrow.Called APG June 9th, told order would ship tomorrow, I said forget it, I will pick it up.Arrived at Houston facility June 9th, office building locked at 4:00 PM, walked around to loading docks and wondered around until some one finally asked if they could help me. I was informed order shipped just before I got there and was given tracking number.Order arrived June 11th, line item 1 of 4 missing. (see 2nd picture)Absolutely disgusted with their execution of a simple order. (Service insufficient)Told order would ship several times, but it did not (Honesty not there)Management changes are severely needed. (Change needed)If you cannot ship in stock orders within 1-2 business days, process changes have to occur. (Change needed)DO NOT CHARGE CREDIT CARDS UNTIL ORDER SHIPS! (Accountability?)4 out of 5 companys own values missing or lacking...This is the harshest rating I have ever given a company, but unfortunately it is deserved.

Wonderful customer service!! Gina Burton goes above and beyond to get her customers what they need and does so in a timely fashion. A+++ in my book!! :) Thanks, GINA!!

Great service and experience with APG! Friendly and efficient! I couldnt ask for anything better and look forward to continuing to using their products!

Our service has went op Dramatically since Regina Burton has taken over our account at Monroe Seals. Thank you Regina for your prompt responses to my e-mails and order acknowledgements. Very much improved customer service.

Melanie was a tremendous help in fulfilling our customers order fast. The service at APG is second to none.

I have worked with Kim Barnes at APG for many years at my former company and now my new company. She has always been quick to reply and is very knowledgeable with the product APG supplies. She is a great person to work with!!

JAMIE IS ALWAYS WILLING TO GO THE EXTRA MILE TO MAKE OUR BUSINESS SUCCEED. SHE ALWAYS MAKES ME FEEL LIKE I AM HER ONLY CUSTOMER EVEN IN A TENSE SITUATION TO MEET OUR CUSTOMER DEMANDS.

APG is a great vendor they have what you need and when you need it. REGINA BURTON in sales is amazing really quick response and goes above and beyond for her customers if you dont know something she will clarify it for you

Working alongside the dedicated management group at APG, weve seen first hand their commitment to a state of the art facility, developing an above and beyond team philosophy, and a long term vision for the future.

I ordered on line and Kim Barnes replied quickly to my request. She is outstanding!

Since they moved facilities last year, we receive nothing but excuses for their lack of customer service response, and their inability to ship most things out on time. Were actively moving EVERYTHING we do with these folks to other outfits (even if it costs more) as they appear to no longer care about their long time customers and relationships.

Isabel Garcia has an amazing understanding of the sense of urgency always needed for good customer service relations, I am very pleased she is my inside correspondent at APG, Thom

Excellent customer service provided by Sandra Diaz. She was very professional and gave quick and accurate feedback in a very timely manner.

Erick is TOP NOTCH! His attention to detail and service is why I love working with him.

Worked with Inside Sales team on multiple projects. Solution based support. Busy business adding resources. Strong assortment and plenty of inventory. Added enhanced online customer portal. Easy to use plus training and support.

Very good service from Isabel. Quick with quotes and confirmations.

Melanie Gaboury offers great customer service!

New customer to APG. Called and had the pleasure of speaking with Sandra Diaz. Sandras above and beyond customer service skills allow us secure and ship a hot order the same day. Thank you Sandra!!

Great/Fast response from Melanie Gaboury.Not Something I am used to!

My pricing request was promptly and completely answered.Thank you, Andrew McLelland!

They sat on our ‘expedite’ order for over a month with no feedback. Would not respond to email. Finally got customer service supervisor on phone who managed to find our order and proceeded to blame us for it not being processed and was rude to boot.

I have done business with APG for almost 20 years now and I really dont have anything positive to say about their Customer Service relations. I thought maybe it was the the company that I was working for but Ive since worked with two other companies and its still the same quality. They have never responded back in a timely manner. Any time I have tried calling to speak to someone, I get passed around to multiple people, if I am even lucky that someone answers the phone. It usually takes me emailing and ccing multiple people on the emails just to get a response. And usually its just an automatic response that someone from their team will get with me as soon as possible. Again, if Im lucky when I send an order to them, they will process the order and then screw up when they send me my product. Then I have to start the headache all over to get someone on the phone or to even respond to my emails to fix the problem. I cannot tell you how many times I have had to go back to them to request the same info I had on my purchase orders. I have had instances where I have requested a specific material ( in which is listed on their website) and they will supply me something different without even contacting me. Very frustrating.

I would like to give a good review, but unfortunately their communication is very poor; in fact, almost non-existent. Our company lists over 12,000 line items of their products on our eCommerce site. However, I am about to have to remove them due to the fact that despite several requests and follow-ups, they cannot or will not provide us a file with current pricing. Ive been repeatedly trying to get this info from their Marketing Manager (I even provided a template), and Im disappointed that he has not even bothered to acknowledge the request.

Jamie always is very responsive and goes above and beyond to help her customers. Weve been doing business with her for over a decade and she is a role model for a professional!

The last 2 orders I placed have fallen through the cracks. And, once they were filled, the invoices were insane! 3 items ordered, but each invoice was 3 pages long!!! Seriously?? They may have a new system, but its definitely NOT a better one!!

I had an issue with an order and Chloi Deckert took care of it right away. Thank you!!

Craig Lackey was very responsive and helped us solve an urgent need! Thank you to Craig!

Prompt and accurate service from Andrew McLelland.Thanks

Our company has been purchasing from APG for as long as I can remember ( 30 years and counting). That said, they have never had above average service. They are, and always have been, slow to respond to requests for quotes, and order confirmations. Their pricing is .... eh .... competitive, but a little higher than my local source ...BUT ... APG does have the best availability on standard orings out of all of my suppliers. I have to give them kudos on stock levels. Id love to see more knowledgeable CSRs and quicker response times so I can bring them more business.

Thank goodness there are other places to get gaskets.

Stallings Industries has been doing business with APG for 33 years and I have never been this unhappy with a company. It used to take maybe a couple of days to get product out. It is now taking weeks. My customers are angry with me because their customers are angry with them. It is a bad situation. One of your best employee just retired, Kathy Knootz. I never had any problems until she left. I sure would hate to have to leave APG.

My rep took care of my order asap and I had my parts in two days, perfect in every way!

This company used to be highly reliable and very quick to fill orders. Now, unless it is a common item like buna o-rings, expect to wait and not get any kind of order confirmation. I used to be able to get custom vulcanized o-rings in about a week. My current order is 1-1/2 months old. The only reason why I didnt give 1 star is because I can still get standard buna and viton rings within 3-4 days.Whatever change was made to APG was for the worse.

JAMIE JOHNSONGOOD JOB!

Regina Burton is the best!

Good quality products, quick responses and great service

These stars are for Erick Avila. He goes above and beyond to help out.

Isabel Garcia A+++ sales representative.

Great Service

Delivery is poor, communication is poor. It seems I cant get any response from anyone and I have quite a few orders outstanding with them. Currently they are not considered a reliable vendor for us at this time.

Great service!

All O rings i was looking for were always in stock.Thank you

Greta customer service

Awesome service!!!

Local Guide local deliveries another vantastic delivery today at American packaging and gaskets its always a pleasure delivering here great personnel very friendly in and out in no time

Quality products and knowledgeable team

Great Lack of Customer Service...The Customer Comes Last Unless the Sales Person Presses the Order...

Tried to buy some Rubber and the people in there told me i dont want to buy it here it costs more money it will be 900 dollars for the 3 ×3 Rubber. They act like they didnt want to help