Omg this place is the absolute greatest. The lobby was so clean. Kareem was so friendly. Christian is the best mechanic I have ever dealt with. I will definitely be back for all of my mechanical needs in the future. If you’re in the willow room area you should stop by for a quick friendly experience
The service was quick and hassle free. I liked the ease with which the payment was taken via Groupon, receipt came in the email and I did not need to take my hands out of my pockets!Dont expect a fancy lounge or a good reception. you will see none of that.I went for oil change, They did it and not try to upsell this or that, but they did not inspect anything else either. No fluid levels checked or topped up.My car manual says full synthetic oil is meant to be changed after 10k miles. Always did that before, but the service guy here set it up for 5k miles and argued thats what they recommend. I asked what would it be if it were the conventional oil, he said 3k miles. That isnt reassuring, gives me doubts if they used good quality oil.
Friendly, fast and affordable. They did not try to sell me any services that I didnt need and did check the things I asked them to. I would definitely recommend them to family and friends.
Kareem did a diagnostic on the car I was going to purchase, he was very thorough, friendly, and helpful. He saved me from purchasing a car that wouldve given me lots of problems. He took his time and explained everything to me. Im grateful for his services! Would recommend this place to anybody!
Christian,Kareem and Robert did a great job with my car and he really helped me by squeezing me in to get service at the last minute. Great customer service from these guys
Great service had me in and out, did not take long. The team is very respectful and trustworthy. I will be back for sure.
People are nice but took too long. I was there 1 1/2 hr. for an oil change for which I had an appt. They said I needed an air filter but it had to be delivered. I am wondering why they dont keep supplies on hand.
The owner is really a nice good guy. I had a few issues but he cleared up everything and handled the situation for me. He also got my engine right no leaks no check engine light.. Affordable prices and fast service, thanks to the owner this place will go far!! Check them out.
VERY FRIENDLY AND FAST SERVICES . I came in for a last minute brake job and and they accommodated me right away . Great deals as well !
Kareem is great to work with and I highly recommend their services to anyone needing quality work at affordable prices. Thanks again Kareem!
Omg!!! Christian, Kareem, And Robert are the absolute greatest. I was going to go to another automotive shop but I decided to call discount car care and let me tell you. It was the greatest decision of my life. Their lobby was so clean and they offered great free refreshments. They gave me the remote so I could watch what I wanted on Netflix to keep myself entertained. I wish I could give these guys 10 stars. They are so knowledgeable. They let me know things about my car that needed to be done and they prioritized it from most to least important. And the greatest thing I loved is that they weren’t pushy. They let me know what was going on with my car but didn’t try to force me to do any work or spend any money with them. I thank these guys so much. I will be returning here for all my automotive needs. Also ask about the membership program. That is very beneficial. #greatestmechanicsever
Kareem and Christian were amazing as far as customer service, efficiency and knowledgeable of all services needed. They informed me every step of the way and kept all prices fair and reasonable.
Great service and very helpful with your repairs that’s needed, they take photos of the parts before the repairs are done. Will be returning soon!
The guys at Discount Car Care - Willowbrook gave me awesome customer service. They took care of my oil change and advised me on other needs for my car... I will definitely be returning to them! Thank you so much!
My new go-to place. They replaced my thermostat and changed my oil fairly quickly and the cost was very reasonable. Will be coming back if I need any more work done on my car.
Guy at the air service was very nice and accommodating. He get 2 stars. Bald guy at the front counter did not acknowledge me the 1st 2 times I came in and when he HAD to wait on me, He did not want to be bothered. Wont be back.
Car owners please beware of this business, they are good for oil change and non thinking jobsMajor jobs like transmission, anything dealing with the engine please I beg you to go somewhere else because they will damage you car for sure. Yeah my transmission is leaking now and they want me to bring my car back to them like hell I will. Please Beware!!!!
The guys there were amazingly nice!!!! They were all helpful!!! Even the Owner Matt, definitely will take my truck back for future service
They were super fast & affordable. The employees were nice & didn’t mind answering any question! 10/10 would recommend!!
Dont bother with an appointment they definitely dont care about it .. didnt even care to apologize .. shrugged his shoulders .. definitely dont want to have that type of person working on my vehicle
The price was good. Technician did not wear a mask. This was not contactless as required by covid-19 standards. They are not using washer fluid as required, not tap water.
Updated to add:Beware of this place!!! If it’s too good to be true, better believe it is! Got their Groupon voucher deal and they supposedly “changed” my brake pads and put in some cheap pads that wore off within 1 month and half and destroyed my rotors!!! I’m paying hundreds of dollars now to have my rotors changed because someone can’t simply be honest or considerate in their dealings with people. RUN & DON’T LOOK BACK!!!Replying:There is no underlying issue! The pads that was replaced at your auto shop i had for almost 1year! Did a car check and no underlying issue was detected except for the damaged rotors and cheap brake pads your team put in my car. I unfortunately won’t be coming back because I don’t trust your services.Quick service, very communicative and professional in their approach. I was very impressed with their work, satisfied with the experience! Christian seems to be very patient and passionate about his job and customer experience! Good job guys!
They were fast and convenient. Kareem was professional and gave great advice on my car. Customer service was excellent! I’ll be back for my brake pads when they are needed!
Great customer service! The guy at the front desk has great customer-relation skills. Proficient upcoming business. Support and patronize! I definitely would recommend these guys!
Rude and did not have any idea where my receipt was for my warranty. Left my truck unaligned and said it works and now it makes worse noise
I found Discount Car Care on my maps in my phone. I needed an oil change ASAP and I came in and the crew was funny and welcoming and did an awesome job with my oil change.
Definitely a hidden gem. Took our car in for an oil change and the service was great. We have found if you purchase a Groupon, sometimes the experience isnt what it would be, if you paid full price. Not here at all. Employees were all friendly and respectful. And we found a new show to watch. Lol. We will for sure be back and will recommend.
Great customer service. Comfortable waiting area. Knowledgeable technicians. Fast service. Great location. Free refreshments. Definitely recommend.
The experience with this mechanic shop was amazing. They kept me informed via text the minute my car was received and kept me updated through the whole process. Nhat and Christian were so helpful if I could give a ten rating I would. Thanks again for top notch service.
Great car service and customer service. As someone who doesnt know much about cars they were excellent in letting me know what needed to be done and why it was done. Didnt feel like I was getting scammed like most other car places. Will definitely be coming here. Look for a guy named Kiet he was the one that made me feel like this was the right place to go.
Great place for fair, accurate repairs. I will make them my number 1 car care business.
I came here with a Groupon for a wheel alignment and was really impressed with these guys! I wasnt able to make it in until late in the afternoon but they still told me they could take care of it the same day. My car ended up needing a little more work than anticipated and they had to stay an hour late. They never asked me to come back the next day or tried to charge me anything for the extra time it took. They didnt call the job finished until they were satisfied even though it was past time for them to go home. I cant tell you how much I appreciated this, it was seriously awesome of them!They did great work, my alignment is perfectly straight now! The price was great too, they charged less than a third of what some other bigger shops charge. On top of that, everyone there was very friendly and helpful with answering my questions. The business was kept very clean and the chairs in the waiting room were so comfortable I didnt even mind the wait.I seriously cant recommend this place highly enough, definitely give them a call if you ever need work done, I know I will!!
Great experience! Was able to use groupon voucher. In and out with a full synthetic oil change in 30 minutes.
Nice and clean convenient car repair shop. The guy at the front was very nice and helpful. Speedy service and awesome customer service
I got an oil change with a groupon and had no problems. This is my second time getting one from them and I referred a friend of mine to them and will continue. Laid back and quick service for an in and out!
GreatJobOil change done quickly
Great customer service fast same day service and great work! Never had any problems with any work I’ve had completed here! Must go if your in the Houston area
Perfect and Excellent service! The staff are super friendly. You are greeted immediately. Especially Christian he was very professional and nice. Not crowded like most. I was in and out less than 20 mins at my appointment time for my rotation. Definitely recommend them. And now it is my go to place near my work.
2 hours to get an oil change with an appointment, pitiful never seen anything like that
Would never use this place again.. theyllmess up your Oil change and Cost you an engine then not pay for the damages
They are very good and professional. They will give you good deal and better price than dealership
Daughter brought my car there for an oil change. She parked car in garage and that evening I left and drove down the street and oil light came on. Pulled into the driveway and noticed oil on my driveway and puddle of oil in the garage. Car would not start up again. Daughter contacted a manager from ph no found online and he said all would be taken care of by WDCC. Had it towed there next morning and another manager, specified engine would be replaced and a loaner car provided because the WDCC was totally responsible. Three days went by and each day he gave us a reason why the loaner car was not ready. On the third day he told us to be there at 4:30 pm. We showed up and were told that the owner of the business would not take care of the damages done to my car. A DPTA letter was delivered to the owner today seeking triple damages and attorney fees.***TO Owner’ response: WDDC replaced the gasket five months ago and provided 24 month warranty and also changed the oil in my car!! Their manager pointed out the employee who did not secure the oil filter. We have all receipts and labor descriptions.Check all the negative reviews as these problems have occurred previously.
Man this place has awesome customer service. Very informal. I was shocked on how well the level of customer service they have cause most places don’t go the extra mile. Above and beyond expectation from little task to big jobs this is my recommendation for any one with car issues
Very efficient. I didnt have a long wait in getting oil change. They were professional. Had a comfortable waiting room. Good price. Will return if available.
Great friendly courteous service. Fair price. Great atmosphere
Discount car care was very friendly, comfortable, and convenient. I was in an out in a timely manner. I definitely would recommend them and come back for future service!!!
I always love going to this location. The service is great!
Very knowledgeable, friendly and fast service. Great prices! Facility nice, cool air conditioning and bottled water in the fridge. This will be my ONLY place I will go to for my car care 👍👍👍
Full synthetic oil change at a great price! 30 minutes with netflix on the tv and ac waiting room. Good experience over all !
Very clean and courteous service. At the time I went it was no line . Took about an hour. Also checked other issues and brought to my attention. Great service overall
Discount car care was very friendly, comfortable, and convenient. I was in an out in a timely manner. I definitely would recommend them and come back for future service!!!
AMAZING car service, but most importantly Kiet was PHENOMENAL. He knows so much and his customer service skills are top notch. He always puts the customer first. Whenever you come here ask for him. You will leave with a car that has been fixed and a smile on your face.
Great place. Kareem was so nic . They got me in and out in a timely matter. Their technicians are verarey knowlegabl . These guys are real professionals. I will return and Ill tell my gamilyvamd friends about them.
I’ve been taking my car here for awhile. They provide fast, knowledgeable and exceptional service and reasonable prices! The employee there (Kiet) is outstanding both in his profession and customer service. Ask for him when you’re there!
I took my car here I they did a great job this will be my new shop for any future repairs thank you so much I got my breaks done and a synthetic oil Change
Great job. Got me in and out. I highly recommend this shop.
Came in on sat and got an oil change on my mothers car and it was smooth. Very nice guys. Her car ended up having a coolant leak 2 days later of course i flipped and blamed them! They actually took the time out to come get the car in the woodlands and check it out for me. Come to find out it has had a slow leak. Christian took the time to listen an get the car picked up an checked out for me in the same day! As far as im concerned these guys are A ok in my book! Thank you ALL for your hard work and patience with me today!!
The guys working here are very friendly and professional. I informed them that I was on a time crunch and they were able to get me through the oil change quickly. Prices are excellent. I highly recommend this car shop
Ok so im always leary about new places. Front desk great customer service. My oil was changed and they tried to keep the old filter in??? One guy say he told the other they were out but why would you take the car out the bay like it was ready with my hood popped. I decided to look under my car because this my first time using this place. Situation was rectified but how many average people are checking their oil filters?? You can’t play games with people vehicles bruh esp older ones with high mileage.
Very polite, professional and great prices. I got a coupon from groupon for 4 wheel alignment and they only charged me $30 for a full synthetic oil change. They had coffee for me to drink while I waited and put the tv on cartoons for my baby. I will be going back there for everything they offer.
Very friendly staff. Kept me informed about my vehicle, and answered my questions. I would definitely recommend this business.
This place is an undiscovered jem! The Tech is a nice guy, very patient and willing to explain the work he is about to do. The waiting room is very comfortable and very clean, with complimentary water, soft drink or coffee. Prices are very fair and service is fast. I will be back!
Kiet was super nice and informative. It was the best experience I’ve had at a shop! He’s awesome. If you’re there ask for him!
Nice people, thorough service. I had the synthetic oil change, great price, quick service. Will be back when the car is ready
Finally, I found a place with great customer care, as well as quick service and amazing prices...this place really took time to inspect the issues and they go over and beyond to help you! The staff was very alert... I would highly recommend those are in need of tires, and for the best prices!
Located where Walmart used to be, it was a little difficult finding the right area to park and which door to enter. Other than that, the experience was no frills and they did an excellent job with my brake service
Update: The owner Nhat took action on my experience at his shop once we discussed the issues. He listened to what happened on my end, discussed with his team and refunded my towing fee/oil change. He was very helpful, and the process was much easier once I spoke with him. Thank you for the caring customer service Nhat, and making things right with customer service!I came into this shop off of a Groupon for a synthetic oil change for my Jeep Wrangler. Shortly after I left my Jeep was gushing oil out as if it was a waterfall. This continues on for about a 30 minute time span. My Jeep then begins to smoke as I’m driving the street back to the shop. If no one had noticed, my engine could’ve caught fire.They then explain a part is broken, and have to wait overnight for it to arrive. I couldn’t make my out of town trip due to them messing up a part, and keeping it overnight (mind you a simple oil change initially).They continue to not release it to the tow truck the next morning to have the Jeep dealer double check it. Specifically told them to release the Jeep. I have to send a second tow truck, and now pay 100 out of pocket.
Ask for Kiet he is very professional and helpful. I asked him a million questions and he answered each of them with knowledge and patience I will be taking my car here for now on.
Oil change service was a wonderful exp thank you friendly and pleasant only issue was tire rotation knocked my balance off other than that wonderful
Don’t be fooled by the appearance of this place. They have genuinely good people working there. Can’t beat the prices either!!
Definitely enjoyed my experience from these guys! They got me out in a timely manner and they were very helpful with other needs and concerns I had about my car. Plan on making them my go to for oil changes!
Terrible, Terrible experience they took 2hrs to do a oil change they lost the screw to the oil pan 😡 without letting me know. To make matters worse the guy said he had to remove the oil pan??? Then he says no just the cover to it and wanted me to leave without a receipt....
Came in and spoke with Tyrone. I purchased a groupon for a full synthetic oil change. He told me that the oil included in the groupon is for Castrol oil. I asked to upgrade to mobile 1 full synthetic since that is what my car calls for. He explained to me that he cannot upgrade to mobile 1 that he has to charge me for full price for the mobile 1. I said thats fine I would let them charge full price for the mobile 1 but since he is doing that I would like to take 5 quarts of Castrol home since that is what my groupon bought. He told me that he cant give me the Castrol oil even though Im buying the mobile 1 at full price. Sorry you dont get to charge me for Casterol and Mobile 1 and only give me Mobile 1. That is theft. I will never be coming back here again. He refused to contact his manager as well. He was so stuck on the upsale that he lost my business and I hope you never come in here either.
They were great
Great customer service! Would definitely come back :)
Great experience, first time there and staff was friendly and they changed my oil quick! I would recommend to anyone.
They were kind enough to come and jump start my car and repair it for me at their shop.
They took really good care of my moms car and informed her of other issues that might arise with her vehicle.
Very efficient, took great care of my baby (Audi) ! I will definitely be back for any auto care needs. Also very very nice people. Thank you all!
Christian and Nhat are great people. A new shop that is open and which I’ll be coming to more often for my vehicle “The Ford.” services. I appreciate all the help they have to offer for me.
I had Kiet help me out with my new tires! Loved his service was very patient and helpful! Great customer service.
If you go there ask for Christian!Very professional great costumer service great work ethic!Definitely going backThey also have great deals on Groupon that’s how I found out about this place drove all the way from Atascocita and I’ll do it again highly recommended!5 stars ⭐️
Very nice people Johnathan change my oil it was very quick overall my experience here was great I will be coming back !!!
Great service! Quick and the point. I will definitely be back in the future.
Great service at a great price. Ive had three services from this location and have yet to be disappointed. The quality of their work is worth the druve everytime. Christian and Bonnie are amazing!
Kiet was able to assist me quickly and professionally. I appreciate that he explained my cars issues, provided a timeframe of how long my car would be under service and service options.
I had a fantastic experience with WillowBrook Discount Car Care. I came here to get my AC fixed. It was blowing warm air, and if youre a Houstonian, you know that it has been HOT. They showed me what was wrong with my car, gave me a quote for their services, BEFORE handling any of the repairs. AC has been blowing great! Thanks WDCC!
Great service and even better price!I have already been telling others about Willowbrook discount auto.
Grest Service! Fast and Friendly and great prices. They did my brakes while I waited and got it done faster than they said it would take!
Kiet is AH-MAZING. I got a Groupon for 4 break pad replacements and I was treated with much courtesy and even kept a great conversation going while I waited around. All around cool place, fair pricing, and amazing staff! Thank you guys so much! I will be bringing my Acura back in!
A little hard to find but it’s back there! Very friendly and fast service. Will definitely make the trip back out here to come here again!
I brought my car here because my breaks were making noises. Kiet was very informative and helped me made the right affordable price for my car. Will be coming back!
Excellent customer service . Service provided in timely manner . The mechanics are very experience and they lots of knowledge. I have few issues in my truck they fixed it very well . And the price $$ was great.
The facility was very clean and the staff was very professional and helpful. They give great information concerning your vehicle. Was very satisfied.
Great custom from Christian, he answered all my questions, honestly shop, I recommend anyone to come to this shop for your car services 👍👍👍
I had AC problem, mechanic here told me that I need my AC compressor replaced since it was not good and quoted me almost $800 bill. Later on I went to another mechanic which told me that compressor is actually fine and there was just electric problem. In the end I got my AC fixed for way cheaper price.If I did repair here, I would end up spending $800 without actually fixing anything.
Good people my ac messed up and they had to check it over it had some problems so it had to stay in the shop for a part that has not been delivered. They even let me use one of they’re cars until the car part came in. Will come back for sure I recommend this place.
Really good place. They were fast and very efficient. Helped me out with my battery too.
Great place to take your car for repair
Great friendly service here! Made the smog check super fast after I was shuffled around from 3 different smog centers. Made my day a whole lot better after coming here and getting the right info!