Awesome service, and very knowledgeable. I stopped in late the other night. Josh was there to help with purchasing a new battery. Josh came outside to assist with the replacement. He offered tools, supplies, and assistance with the process. Thank you to Josh for great customer service, excellent all around. I would highly recommend this autozone to anyone for any of their auto needs! Thank you!

Bought a floor jack for my vehicle. Jack states it is low profile, but still too tall to fit under my car. Store would not accept as a refund/exchange for a product that would actually work as I had discarded the packaging. If you want to return something to Autozone, apparently packaging is completely necessary.

Just another large chain store that has no idea whats actually in stock.I called before I came to make sure that the part I needed would be in stock. I was told they had it and it would be put on hold for me. Not 15 minutes later I show up to the store. The guys wander around for 10-15 minutes just to tell me there is no part.What a waste of time. Dont even know why I made the phone call. Stick to the local part suppliers youll do much better.

Highly impressed with manager Andrew. He always has a genuine smile and hello as I am entering the store. I am confident in his knowledge about cars and the right parts to correctly complete the job and get me back on the road.

Howell mi store is awesome..they always have what I need or help me find it..thanks Ill keep shopping here ..

Went in to find an oil filter, out of stock on the shelf, thats fine. The employees working around 6 pm on 4/24 never looked up from the YouTube videos they were watching behind the counter to offer help, so I left. The employees were both not wearing masks, one had a red shirt and one had a black coat on. I have had good experiences with this auto zone but this behavior from these employees was opposite of what Im used to.

Ordered parts for my car in the late afternoon, the guy said they would be in in the morning. assoon as the store opened they called me and I got the parts needed. Good people, very helpful and knowledgeable

Very helpful. Had my check engine light come on. Went here to get it checked out and got the item I needed to fix it. Employee even took the time to explain to me what exactly needed to be done.

Very helpful when making my decision on break pads thanks again

If you dont return in 30 days, you only get an in-store credit even if you have a receipt.

Been here many times over the years. Have been helpful over and over again

Dont ever shop at this place absolutely 0 communication with their customers. They dont care about what your problem is because its not theirs. Gave me an attitude just for asking them to install a battery for me & refused to change a blinker because its not what they do. Even tho Ive got it changed plenty of times at other locations.

Nice place good services... Expensive sometimes

Based on a single visit: staff was friendly & helpful, parts were in stock (as shown on web page), & prices competitive for local stores. Dont care for AZs web ordering options, but that is not fault of local store.

Steve took full care of my worn out wipers. Appreciate the help and great service.

Friendly knowledgeable staff and the parts I needed.

I got the wrong part and they helped me get the right one...and saved me a few bucks too boot!

Had an amazing experience today! The manager Andrew was so helpful as was the other staff! He went out of his way to help me and went above and beyond! Thank you!

I am so appreciative of the service I got today from Steve and Bryce. My husband was 100 miles away when I started having issues with my car and I had a fussy baby in a car seat to top it off. They went above and beyond to help me and made the situation a lot better. Thanks guys!

Good on the phone and at the counter, havent had a bad experience with the one in Howell.

Fast friendly service!!

Love that the employees know their stuff although they dont always remember to get my phone number for my auto zone rewards. Would have gotten $20 off if they had, from the last 2 times I visited, which would have been nice to be rewarded for giving them my loyal business. Bummer.

Great hrlp

My son purchased brake pads over the phone and proceeded to his place of business as an essential employee. Andrew hand delivered the brake pads to his work shortly after. We appreciate the fact that this gentleman went out of his way to be sure the parts were in his hands which saved a trip and made my sons night. Thank you!

Best car place

Always good staff and most parts in stock or special orders

First man who helped me gave me the wrong tail light bulb. Second man looked it up again and got me the correct product. Both were very nice, but I recommend that you have an idea of what you need before you come in.

They got my order in and it was the right part !.........this time.

Got what I needed always an average experience

Brandon the manager was great. Even came out to help change my wiper blades when I couldnt get them off. Great service and truly caring about your customers.

Just average, is about the best I can say about the one located in Howell, Michigan! I recently stopped and ask if they could hookup their Scanner to my truck to see if any Code problems registered, and this young guy at the counter made every excuse he could think of not to go out and do it! It was very evident that he just didnt want to do it, so I just left and went elsewhere! Im sure that his thinking was probably that because hooking up the Scanner is free, this was not going to be a Sale of any type, hence, his reasoning for not wanting to do it. However, little did he know, that I keep up with maintenance on all 4 of my vehicles and take good care of them, so consequently, I actually make a lot of purchases at Auto Zone on a regular basis, but after this incident, I will definitely take my business elsewhere!

None of the employees at this store wear masks and none of the customers wear masks either

Very knowledgeable staff made sure to inform me of policy regarding any and all electrical parts.if you open then no returns even a light bulb.

I dislike going to this store, as I often experience poor customer service. Employees are always doing other things while customers are left waiting in line.Brought in a broken tool I brought at AZ years ago with a lifetime warranty. Sent away because I was told they only sell Duralast and this was a Great Neck tool. Funny, Great neck tools still show up on your website. Ill try another store, maybe they will be more helpful.

Clean store, well organized and helpful staff, getting in and out of mini-mall can be tricky at rush hour

Stopped by earlier this week with a dead battery. I was super impressed by the professionalism the team possessed. Being 40 miles away from home, I was an anxious mess, but the team went above and beyond to get me back on the road. Thanks again!!

Computer said they had the part I needed. They did not.

Went to auto zone in Howell today...what a wonderful bunch of people they were very friendly and helpful Snay assisted me with my wipers and headlight thank my friends at Autozone

Im from Wisconsin and my car died in Howell on a Sunday while I was driving home. After diagnosing the problem as the alternator Jamie saved the day by installing it on his lunch hour right in the parking lot! Got me home, thanks Jamie,thanks Autozone!!

Anytime I have a problem with my car they are quick to help. Whether it be finding headlights or completely replacing my battery. I will continue going anytime I have a problem because I know it’ll be taken care of.

Always great workers and about 90 percent of the time they have what I need

Called in the morning about a part that I even had a part number for, said yes we have one in stock. I asked if he could hold it for me, said sure and asked for my number. I showed up after work and walked in to three of them at the counter not helping anyone, the one closest to me ignoring the fact that a customer had walked in and is cleaning the grease out of his finger nails like hes bored. I have to initiate the conversation like, hi..hello.. there is someone standing here... The guy was rude and seem put out that he had to actually do somthing when I said I had talked to Bryce earlier and he has a part on hold for me. NOTHING WAS ON HOLD, no number saved and Bryce had looked up a total different part than the part number and description I gave him. What a waste of my time. I work in the customer service world and the automotive one to boot and I cant believe the inconvenience and incompetence I witnessed today. The only reason I came to this place was because the parts store I use didnt have it in stock and you said you did.NEVER AGAIN!

Helpful,. But out of stock on the items I needed

Best parts at the best price...what else can you ask for?

Very busy.. Very helpful..ppl sometimes beed to learn patience.. Your not the only one..smh.. It can get hectic because they are so busy but they strive to pull it OUT.. Good place!!

Brought in my core when buying a new caliper. Got charged a core fee still and wasnt given a receipt. Immediately went back in after noticing my bank got charged the $40 core charge. When I asked why I wasnt given a receipt they said it wasnt finalized yet. Funny... pretty sure hitting my bank account means it was finalized. I run a retail store, it isnt that hard to charge people correctly. When i asked her how much i got charged she said I dunno. Dont go here.

Get your parts quick, next day if ordered. i had a coupon and the lady tried 3 times still didnt get my 15.00 off and my coupon was valid but i had to get to work so i didnt have time for her to try again.

Never have had a negative experience at AutoZone! Everyone has always been very helpful and knowledgeable. This is my go-to place for auto parts and information.

Great talk to the guy with the big beard he knows what hes talking about but so do the rest of employees😊

I ABSOLUTELY LOVE this place!!! They are QUICK, Friendly, Helpful, Knowledgeable, & NEVER Rude. If they dont have something, they find the quickest way possible to get it. I have not had one bad experience since They rolled into town. Thank You Auto Zone!!

They helped me achieve repair and save money

Brandon is very helpful in making sure that your parts are right

They had the doors close before 8. We just needed to return the parts we got from them not even an hr before. Whats the point of saying they close at 8. When they closed the doors 20 mins before. They also argued with me, that I had rear drum brakes. When I have all disc brakes. I had to tell them, to go look. Just because Im a female, does not mean I dont know anything about my own car.

Great place to shop for car parts. Very helpful and friendly. Plus normally cheaper than other auto parts store around town .

Great place for all your car part needs

This store refused to change the battery that I spent 150.00 for. Even though they offer that service. Poor customer service at this location. I will be buying auto parts from another location from now on.

Very friendly and knowledgeable gentleman assisted me this trip and deserves 5 stars. I forgot to get his name, but hope hes still there on my next parts run.

This place just flat out sucks. Any time I need a part, they look it up on the computer, get it bagged up for me, I get home, and its wrong. I go back and theyre like yup, we made a mistake. This has happened at least 3 times. I have switched to OReillys since, and I am much happier. The staff is nice, but they just cant get it right.

Both times i went with someone else and they ordered the wromg part

They seem to like to talk on the phone alot

Autozone is great. I bought a battery and headlight and they installed both for me. Just love this place. :)

Rude and ZERO help! I asked if I could buy a part and walk out the door, and hold it up to my vehicle to see if it was the right fit (not even opening the package). I was told it would be a waste of their money for me to do that. I went across the street to Advanced Auto and bought the part.You lost me as a customer!

Nice and clean. Staff helpful. Found what I was looking for.

Good in a pinch. Rock Auto is cheaper though.

They had what l needed at a reasonable price

Very friendly and helpful

The manager was very friendly and helpful.

Told me they did not have the ability to look in their system for a different length universal exhaust flex pipe. Even though it had a barcode on it from a manufacturer that every other parts store in town carried and was able to search it. Laziest workers I’ve ever encountered. Multiple bad experiences here, this was the tipping point for never returning.

Very convenient and almost always has what I need

I wish they would train their employees better about the parts there selling.

Decent store, prices are fair. They can order in anything if they dont already have it

I received great, friendly, and knowledgeable service at this b AutoZone. They had all the parts I needed in stock and supplied them in a timely manner.

They were rude as all hell. Didnt even attempt to locate the part I needed and then acted extremely rude when they had to refund my money for the incorrect part that they did give me. And the store maneger which is the one that was rude is Brandon S. If he is thier take your money elsewhere.

Very helpful. Polite and engaged staff. Organized.

Got in and out fast with the parts I needed

Very helpful staff and fast orders on parts when they arent in stock.

Good products but be m prepared to spend 15 minutes standing at the register

Awesome service. Always have what i need or help me to find what Im looking for.

Very knowledgeable

Awesome service. Yall rock thankyou

Always have what I need

These guys have always been helpful to me.

The staff has no clue what they are doing. Hopefully you know exaclty what you need because they will not

Friendly staff. Very helpful.

Friendly service, very helpful, knowledgeable staff. Reasonable prices.

Very rude staff.... very condescending.... even worse when you prove them wrong in front of many customers. Terrible phone service, very rude & childish... Ill drive quite a distance out of the way from now on to go SOMEWHERE ELSE. Please train your staff...

Easy to get the parts I need. Nice to see someone in there showing the employees how to do things right.

Good staff and great in stock parts selection.

Didnt care and didnt know cars.

Bought a caliper with a core charge. They charged me tax on that core. When I brought it back, they kept the tax. They said you dont get tax back on that. Going to contact the state. You ALWAYS get tax back REGARDLESS of what youre returning.

Good experience, wish they had more brands to choose from on certain parts.

Good stuff doesnt break in 2 seconds

Its AutoZone, expensive but i never had a promblem with customer service as others have. They always got me what i needed without having to come back to exchange.

Brilliant staff and fast service:)))

Didnt carry what I needed, even though its on there website.

Great service. Had exactly what I wanted.

I went to get battery checked and the cashier didnt know how to do it. Disappointed.

Great place great people they help with everything you need

Customer service is really bad here. No knowledge of the rewards program.

In the State of Michigan you dont get your tax money back...the state keeps it..thats been in affect for almost 20 years...lol