This pharmacy is the slowest pharmacy I have ever been to. Theyre extremely slow filling prescriptions and good luck getting anyone to answer the phone. Im talking an hour on hold to have them answer and it hangs up. Customer service is not there. I will be changing because this is ridiculous to have a pharmacy care so little about peoples health.

This rating is strictly based on the pharmacy and their ability to answer the phones in a timely and professional manner. After being on hold for over 20 minutes I get hung up on?!Go ahead, try calling the pharmacy, I dare you!They need to do a quick wipe of the counter.

The quality of service at Pharmacy is significantly poor and has been declining over the past 2-3 months. Had to transfer all my familys prescriptions to CVS. Long and slow moving lines...staff is not very friendly and cooperative.

The pharmacist and techs did a great job with the flu shots especially with the pharmacy being understaffed (and one staff member who came in on their day off). They made the process very smooth.

Every time I try to call the pharmacy to deal with meds for my parents I have to wait on hold for over 40 min then call disconnects so giving them a benefit of the doubt I call the front store to see if issue with phone but today I was told they are too busy and wouldn’t take calls at all regardless of me waiting couldn’t be bothered so the person at front apologizing and clearly feeling bad told me she couldn’t get anyone to answer a quick question on a new script sent by my moms dr mind you that took them 2 days to get since they didn’t have just frustrating I understand being short handed but to refuse to call back or take call is unacceptable and poor customer service and another time we have dropped off in the morning meds told to come back in a hour only to be told sorry didn’t get done come back later seriously. So many issues to mention today was final straw time to look elsewhere

This was the slowest pharmacy I have ever been too. Waited 20 minutes, was only behind 3 other people. No one was at the register for at least 7 minutes. This was my first and last time here.

Jackie at the pharmacy was really nice and helpful.

Poor service based on stressed out workers!!! My wife got call they were out of a prescription for our child and it asked them to call to order or to go to another location. She calls….40mins on hold. They refuse to look up if I’m stock anywhere else. Tells her to call. Won’t answer question if issue of another store has it for it to be picked up there. Hit hold button without notifying her and then another person comes on phone. Says system is down and they can’t look at anything. Ok…understandable if so but if you don’t tell someone at first sounds like you are just brushing them off and trying to not give customer service. She again asks questions about the transfer and if she has to call back and women says no and it will be fine if location has it. Ok… noProblem….wife goes to hang up and lady goes “oh we actually have this”…..puts wife on hold. Calls my wife rude cause she says “oh my god you gotTo be kidding me”…..(after she has been on phone for an hr now with an Autistic child screaming for their medicine). Gets back on phone and yes they have it and will be ready in hour. Why yes awesome they have it, but why the hassle??? Wife explains she wouldn’t have been rude or given attitude had she not felt brushed off. Do better service and customers will be nice! Yes you probably are super busy and stressed there but your creating more by brushing people off and not explaining if there is a technical issue!Hope their day goes better and they destress to make their customers happy.

The pharmacy in HUDSON Mass is disorganized .My doctor called in a prescription early in the morning and it took 10 hours to fill It would have taken longer if I didnstay there and insist on getting it donehetting getting flu shots and prescriptions

The middle aged cashier with glasses is rude as hell. She needs a class on customer service. Waiting in line, bring up 3 boxes of soda and she gives me a snide remark. Trash service at this location.

Horrible customer service have picked up prescriptions from here ones(still trying to) I’d rather go across town to cvs to get my things Walgreens is horrible

I love shopping here. Everyone is so nice and helpful with anything that I ask. Everyone is very curtous and it has become one of my favorite places to shop.

Apparently a receipt for a return means nothing. I used a 1 dollar off store credit for a $27 purchase. They told me since I used it, I could only get store credit 💁‍♀️. Worst customer service ever.

Absolute worst Rx in the state, avoid.

This store used to be a Rite Aid and when it switched to Walgreens the quality and employees went south. The pharmacy is inconsistent and I just spent 20 minutes trying to print photos from my phone and the machine was not working and the employees did not help me. I ended up walking out. Sorry, I wish I could say something positive but lately I have been disappointed by this location.

Awful. Got to the pharmacy at 4:45 pm on a Sunday to get my flu shot. The pharmacy itself doesnt close until 6 and the pharmacist told me it was too close to closing time to prep my flu shot. No one else was waiting and multiple people were working behind the counter. Told me to come back tomorrow or to their flu clinic on Tuesday. Instead, I took myself to CVS up the street who was happy to provide be a flu shot. Wont go back again.

Had to change pharmacy because they kept screwing up my prescriptions to the point that there were days I would go without that med for 1 to 2 days enough said.

All the time that call for my wife medication,they have a some problems,this is all time with my wife prescroption, she is a disable person. end is on aceptable. thats not right.

Same great staff as before, plenty of solid options for all of your daily shopping and RX needs!

The manager Jason is super professional and upbeat and happy to help. I wish all mangers ran their stores with a genuine character. Customers always come first with him. He helped with my missing granola and beyblade toy price tag and on on another occasion he helped to accommodate when rubbing alcohol shipments come as stock runs out quickly due to covid. Thank you Jason! I hope your management treats you as well as you treat us😀

Every time I call the pharmacy I am on hold for 12-15 minutes or more and the staff is not very helpful or informative