Much more knowledgeable employees than we found at Auto Zone!

Ole boys do a good job almost as good as I did for the past 37 years working every auto parts store in Bessemer

Well stocked but didnt have what I needed

Super nice associate Mike,Good customer service

Mask required. Open to the public.I have never had a better experience in a parts store than I have at this Advance. Well stocked shelves neat, tidy CLEAN. No hassle returns, name,#...thats all it took. ALL of the employees are very friendly, knowledgeable, EXTREMELY helpful. (even listened to me ramble, that alone is praiseworthy) The manager, Mike, has an exemplary crew. From now on this will be my go-to place for parts. A+ performance.

I had to stop in after Auto Zone up the road was no help. All I needed was oil and help getting into my car. I’m married to a mechanic so I’ve not had to add oil in this newer car. He was at work so I had to take care of it myself. Anyway, I went in know what kind of oil I needed but that was it. I asked if he could help me by putting it in the car and he did! No fuss, no muss! I’m grateful!! Thank you for putting people over policy!

Needed windshield wipers and was hurrying for an appt. As soon as walked in greeted and helped. They put them on and it was a pleasant experience!!!!

Jennifer was awesome and helping me extremely kind makes me want to shop there for everything thank you !

Had to get a new battery was changed for me quick and correct. Very friendly service.

Same as all the others nation wide. They got the parts that keep me moving.

Cool staff always have the part you need.

They sold me the wrong partAt least they had no problem giving me a refund. The computer said it was the correct part.

Helpful. Will replace windshield wipers, check battery etc, but are slow and sometimes have long waiting lines

Found mamas air filter, which #walmart doesnt carry. 😃

Great people fair price

Best advance service personal experience hometown 🥰

Friendly employees and helpful.

Alternator own and My car runs great!!!!Promt service

Very friendly wonderful place

Always clean and they are staffed with great knowledgeable associates. If you want to learn more about general car care and maintenance you should stop by. Store selection is good too. They will even help you figure out replacement parts you might need for things on your car before it completely dies. Don’t be afraid to ask they love answering questions.

Very helpful 👌

Always helpful

Lots of help. Great bunch of folks at the Hueytown store. Tyvm...

NoReturns or replacements for electrical items

Amanda was great she helped me out. Found just what the problem was and was able to get me back on the road in minutes. Thank you Amanda for such wonderful service. Letting me get the puppy dogs boarding at my company walked on time!!!

Very helpful

LOVE THE SERVICE AND PRODUCTS

The people here are sooo helpful and ready to entertain my crazy ideas.

Great service. Very helpful

Good reasonable place to shop

They were fast and on the job, very courteous.

It has auto parts. I sat in the car while my boyfriend got parts for his truck

These are my people theyve been taking care of me for years now, this is the only place I trust, it doesnt matter if another parts store has the part in town, I will drive out of town to another advance if needed to find the needed part. Even if theyre closing in the next 5 minutes I still end up getting what I need with no issues, the McCalla/ McAdory store is my second home

Great customer service. Worked had to help me get points because my email was missing the underscore in it. Know their basic cross knowledge of vehicles which helps eliminate tedious information that doesnt change the available part.

The staff there help me out with an A/C issue. Matt was more than helpful not only with me but with other customers as well. Thank you.

Never will I ever go there again. Broke my remote, changing my battery. Then purchased car battery, they told me their memory machine wasnt working, couldnt install battery. I took it to Auto Zone, they said you arent supposed to use memory machine on my model car. They put me a new battery iin. Took about 10 mins, I was on my way. Obviously, Advance doesnt know what they are doing. Beware!!!!

Great service n professional staff

Employees werent wearing mask

A great group of people real knowledgeable and exceptionally willing to help

Actually had a code reader that worked... always friendly service

Sales person was fantastic while helping me in selecting the parts I needed

Very friendly service, met with a smile and a warm greeting at the the door, followed by exceptional service. Knowledgable in every thing I was looking for, and even helped me carry my few items to the vehicle, as my arm was in a brace.

I had to have my battery checked and found out I needed a new battery. Even though it was cold, the gentleman was pleasant and very helpful.

Great parts online. Nice staff to greet you when you come in.

If you buy a battery install it yourself. . They will take there time like 40 minutes. It took 3 people and they still failed to use the back up battery which could screw up you control units. The manager was one of them. So they will delete as much memory as they can for you. If you call 877ADVANCE to discuss this with them they will get smart with you and try to make you feel stupid. Yeah I feel stupid I choose Advance Auto Parts Hueytown Alabama.

Terrible customer service. I stopped in to purchase tail lights for a truck. I Was told they didnt have them but would order them for me and have them arrive in 3 days. I gave them my phone number and name as requested so they would call when my parts arrived. Ten days later I stopped by to see if I could pick up my parts and I was told they never ordered them. They also informed me that they could not order them any longer and Id have to find somewhere else to buy. No apology for wasting my time.

I had a very unprofessional experience with this store. I order a part at two oclock and they told me that the part will be in at four to four thirty. I called at four fourth five and they said that the drivers was not back and it will be about a half hour or so. I went back to the store at five thirty and that started looking band couldnt find the part at the store. So that made telephone calls back from wherever it was to come from and found out that there it was still there and would not be delivered today. So know I have waited a hold day for this part and now they want me to wait another day. My thing is, if you have a list of parts that suppose to be in at evenings delivery then someone must be checking the list and calling back to the delivery place an say hey why this part did not come because I need to inform the customer that it will not be here today. I wasted a hold day waiting now I have to wonder if the same thing will happen tomorrow. With that being said the management need to be more aware of whats going on in the store. I will not be going back there again because the workers are noshalant about oh will it aint here. So I when to Autozone and ordered the part for the next morning and it was there

Wonderful people and I was there to get my truck look at and got it done and tested and didnt cost me a dime,Because they told me the truth about it.Thanks.AJ.

Mostly have great service, Matt is the best. He will go out of his way to find something for you.

Not sure the young lady that helped me but she was super nice and very helpful! Thanks for putting my wiper blades on your awesome !!

Had some fog lights that I purchased but didnt need. Their new policy (that I wasnt aware of) is to not refund or exchange any electrical items. I tried to take the return to another location because I was in that area at the time, the counter salesman there refused the return, rather rudely I might add, stating I didnt buy it from that particular store. I called the 800#, spoke with Jerome in Cust. Svc. He got the refund approved with the manager of the Hueytown, Alabama store I bought it from.( Only because the package had never been opened and it was a recent purchase) Perfect, I really didnt want to keep lights that cost me $45.00 that I didnt end up needing. Also the Hueytown, Alabama store is always willing to go the extra mile for customers. The staff is always curtoeus, professional, friendly and knowledgeable. Never a bad experience there and I cant say that for all auto supply stores that Ive visited.

Ok service. Kinda like I was bothering the person so I left and went to OReillys. They greated me with a smile and even put the new battery in at no charge.

Its a very good place to get parts and stuff and they are very helpful

Very great employees. Carrie was very generous and caring.

Good place and good people.

Theres not a better place to shop for parts. Matt, Mike and Amanda always helpful.

Got wipers...eith all this rsin i needed them! They helped me install!!

Advance is my go-to parts house. They are always my first choice when I need a part for one of my vehicles.

Talk with Matt, great guy super service

They were very helpful. What I was after was not available but he was very helpful.

Carrie was an awesome help and everyonr nice and helpful

Need serious retraining of staff. Sold vac line n charged for fuel line

Terrible customer service and a dumb blonde built like a refrigerator was absolutely useless.

Best auto parts store

Always have what you need

Commercial manager is the only person in the store with any automotive knowledge

Got everything I need for my car

Dont know jack!

Good place to get auto parts

Good people who know what there doing

This is a local car parts retail shop.

They think theyre the dealership with those prices.

Went to get my battery checked. was told it was my battery clamps, I asked how much? As he walked away he told me why I aint doing it and walked back into the store. Rudeness gets you no customers this one is never coming back to you

Groovy

Very helpful

Extremely helpful staff!

Friendly and helpful

Good customer service

Excellent customer service

Got me in and out with what I came for in minutes.

Good service

Very helpful

Terrible I was insulted by a employee!

Has all car parts

Was just visiting a friend, who works there

High

Excellent service there

Good store

Nice great supplies

Everyone very helpful

Its parts are good but always understaffed

Knowledgeable staff

Great service

Ok place

Ok selections

Great and helpful

Parts

Very good

Excellent