I recently moved into a new home where James carpet did my wood floors. I noticed a few bad spots in my flooring in the upstairs hallway and called them to get them repaired. They said they would come and repair them, but when the guy came the first time he mentioned he did not have the right equipment to fix the flooring. So I reschedule for another day, the appointment was made and they never showed. I called them again and they came to repair the work and I showed them some other spots that needed to be repaired. He said he would come back so I made an appointment and once again they never showed. Now by this time about 2 months have past by. I called them and now Im having the hardest time speaking with Scarlett, she is apparantly busy with other customers. I am disappointed with James Carpet and trust me I will not be using them in the future! If I could put ZERO STARS I would.

Deidre was the most helpful expert I think Ive ever had! And Im old! Seriously, this business deserves every bit of a 5 star rating. They were outstanding in the entire transaction.

I came in looking for some kitchen tile and worked with Deidre. She provided hands down the best customer service Ive received over the past several years. She was attentive, knowledgeable, and followed through when we had an issue with a sample the manufacturer shipped that arrived broken. I cant say enough good things about my experience with Deidre and would recommend going to her if at all possible. Thanks!

Knowledgeable and friendly staff! A good selection of options and they will definitely take the time with you to ensure you are happy.

Deidre was great! Ive gotten carpet here multiple times. They have great prices and great service.

Great sales! Cooperative!

Our experience with James Carpets was outstanding throughout the entire process. Diedre was helpful and helped me figure out just what we needed, and the crew of Preston, Greg and James Dean was superb! These guys worked hard to make sure we were happy with the job, even taking the extra time to make sure all of our floors were squeak-free before installing the new carpeting. This is our second 5 Star experience with James Carpets, and we highly recommend them to anyone who wants an excellent product and terrific customer service.

Excellent

Thats was the easiest most enjoyable experience we could have ever hoped for in picking flooring and tile. Scarlett is the best. Thank you so much. We recommend James Carpets over everyone.

Weve used James Carpet in the past with moderate success. The house we moved from needed new carpet, so we went with the cheap builder grade stuff. Getting the installer to show was a bit of a pain, but in the end our carpet was installed and we moved on.Two years later...Went to James carpet last weekend to look at options for our living room. The COVID outbreak is in full effect, face coverings adorned we walk into the showroom...Before Welcome to James Carpet! or Hello, how can I help you? we were met with the beginnings of an old salesladys Hot Take of COVID-19, and why masks dont work.When I explained the masks are for protecting others, she replied were not afraid of catching a cold, and how the pandemic is nothing but nonsense and you dont have to wear them here.My wife and I reluctantly removed our masks and made sure we maintained a safe distance. After all, we were looking for carpet, so we pushed on.After looking at a few options, we endured this ladys unique sales technique that included answering our questions with Mr. James doesnt… and Mr. James has been…That is, if she even listened to our questions. At one point my wife asked pointing, whats the difference between this carpet, and that carpet? she replied, Mr. James has been in the flooring business for blah blah blah.Not what we asked, but okay.We rephrased the question and, I must say, she was quite knowledgeable about carpet as I did research before coming in (to make sure we didnt get screwed) and she was dead on with the explanation.We went ahead and scheduled a measurement even though it was looking like James Carpet was going to be more expensive, with less warranty, and an extra charge for moving furniture.The weekend goes by and the more we talked the more we realized how sh*tty it was to basically call customers stupid for wearing protective face masks. Its not a good look.We crossed James off our go-to list and we canceled the measurement under the impression we needed the money for something else. Something else just happens to be carpet from another company.TL;DR Came in for carpet, got an old ladys Alex Jones impression about COVID-19.

Have used James Flooring 3-4 times and in different houses for both hardwoods and carpet. The owner is a good man and his folks do really good work at the best prices Ive found . James Flooring also follows up to make sure you are pleased with their work - its surprising how few businesses do this. These folks are the best Ive found.

Okay selection. Prices werent all that great. I wanted laminate and they almost refused to sell me any because vinyl is superior. I went to Lowes and got something on a deal for a third of the cost.

This is my third remodel and I wouldnt have wanted to do it without James Carpets. I love how friendly everyone is and how fast and effortless they made the job. Thank you!

Friendly people. A way better deal and carpet from Lowes or Home Depot!

Excellent customer service...great people and friendly too!!!

Alan helped me order my flooring. He is so wonderful! Thank you! Great price!

Great people and have a lot of options. Will go here over anywhere else for my flooring needs.

Disappointing service.Our tiling work is only 1/2 way complete so I cannot review the work only that the workers who came to our home have been very nice and my complaint has nothing to do with them.Our tile work was supposed to be completed yesterday 10/8. It did not get complete because some of the wood did not match our floor (100% understandable!) We were told they would be back this morning to complete the work. My husband takes the morning off of work and we have a photographer scheduled at 1pm to take photos to put our house on the market. The morning passes and we never hear from anyone. Finally my husband messages the worker directly and he said that they erew coming this afternoon instead. Someone from James Carpets was supposed to reach out to us. My husband has to take the full day off work and now we need to wait to put our house on the market. Heres where the problem happened:I call the store to see what happened. When I explain the situation to the lady who answered her reply was well, those phones fail us all the time dont they? Is there anything else you need? I asked for a Manager to call me. Someone called about an hour later and his response was almost unbelievable. He explained that they had to change the wood. Great, but the issue here is that no one communicated with us that there would be a delay. He talks in circles for a few minutes first blaming us, then the workers then he says he has no idea why they didnt come this morning ?? What? We all understand why they didnt come the issue is with why someone didnt communicate this to us which caused a major inconvenience.I do not recommend this company. Good customer service is NOT difficult at all but obviously not something that they care about.

Our builder installed hardwoods that was purchased from this company almost three years ago . The hardwoods were a terrible quality and extremely difficult to maintain. After using the recommended products our floors got worse and worse. I reached out to James Carpet for help and the staff was rude and unwilling to understand my issues. I will never go with a company or builder that uses James Carpet for any of their products. Its going to be a very costly problem to rid our home of their terrible hardwoods.

Great service, affordable prices, beautiful installation!I have worked for two separate builders spanning over the last several years, and both builders exclusively use James Carpets as their flooring & backsplash vendor.. and with great reason! They offer the largest amount of color/material selections in their showroom with an extensive amount of knowledge for each type of product. Scarlett, namely, has been such a big help in business and personal flooring decisions. Not only is she extremely knowledgeable with all of the many products they offer, but she is also forthright with sharing extensive information on color variations (photos, additional samples, etc). My husband and I also hired them to install tile, vinyl, hardwood, & backsplash into my personal home, and Im beyond happy with their prices and completed work!I would recommend James Carpets to anyone!!

Best flooring store in town!

Very nice good price s 😂😂😂😂😂

Great people

Good people