Great helpful advice on my project, thanks
Worst customer service. Having people wait for hour to get service is unacceptable.
Store personnel is extremely helpful and friendly. Sometimes the parts I order aren’t immediately available but they can usually get it in next day. Prices are somewhat competitive but I understand I’m shopping at an industrial supply house.
I took a long list of tools I needed to purchase to the local store here in Huntsville, AL. The took the list and told me it would be a couple of days. Here it is two weeks latter and I have heard nothing. To top that, when I look to find their business phone number it is the corporate phone number and they cannot give you the store number. I will not attempt to do business with them again. If there was a zero star I would have selected it. What poor customer service.
They didnt have what I was looking for but they gave it a hellava try!
I need an electric motor, I called the store and got a call center, the lady knew nothing about parts, read her multiple parts numbers off the motor and the fan it was attached to. She finally said we are just going to have to call tech support.......really? I just need to know if the motor is in the store before I drive all the way over there.
Prices are insane. Service is ok, and they can usually get stuff next day, but the prices are astronomical, and they absolutely never call yo to let you know when your order shows up. Definitely a last ditch option if you need to be able to touch an item before paying for it, or if you need an in stock item same day.
They were very helpful considering what is going on with the virus.
Good place to get sampey supplies.