I walked in hoping to get a car. I walked out happy with a car. Brett and Shelly were great.

Brett was amazing, I can’t express what an amazing experience this whole thing was. He guided me through the whole thing and got me approved within 2 hours. What they offer with your new car is the best, so many perks....seriously the best car company I’ve ever went to buy a car! This is a real review guys. Ask for Brett

The worst experience. They want way to much money from people who already struggling

Never did Business with them kinda high on the down payments. Probably will never do business. The gentleman that answered the phone acted like it was a big deal to answer questions about what requirements it took to get into one of their cars.

I worked with Brett, was absolutely a great experience. Nothing hidden everything was exactly how he said and i could not be happier. I would highly recommend this place. Thanks so much !! Jodi

Super nice and friendly staff. Very straight to the point throughout the whole interaction. They helped me get into a car quick and easy. I Left the lot not having to worry about anything other than my biweekly payments + full coverage insurance. And if your like me under 25, your insurance is probably higher Hyperion Redwood tree, but they worked with me. They didn’t break my pockets or try to dupe me and I will definitely be staying with them a while.

And people wouldnt even come outside to talk there are afraid of the Bohemian I guess

I want to Say thank you to Seth at the service center, ive been a long time customer and i read all these reviews and he has not been mentioned once. He has repaired my vehicle and has been very honest and straight forward, thank you!!!

They helped a lot!! They explained everything to me perfectly!! Brett was awesome!! Kind, caring and all out 5 stars!

I got my car ToDay and i love it!!!! Thanks guys... They really make you become responsible thats ALL i love it

Brett was awesome,Id recommend this place to anyone

Absolutely love the service here very friendly Staff!! Every time we go here it’s like family and they are very helpful with any situations your in...I would highly recommend here to anybody I know

Awesome! Friendly people. Got a great deal that works perfect for me.

Still don’t know why these places in business should have been boarded up five years ago

Great customer service fast efficient walked out with a car

Brett Campbell was an amazing Saleman and got me in and out in a car

These guys are great! I was able to get in and out in about 2 hours and it was a painless process. I brought everything they needed before I came in, but they made it so easy to get everything done. The folks at RTO Auto are definitely professionals and they really take care of the customers. I got a nice Chrysler 300c and I had a problem with it that technically isnt covered by warranty but they are taking care of it no problem! Megan is awesome and the whole team there makes you feel like family!

I just upgraded my car Rick makes it so easy! Everyone there is such a pleasure to work with! I was so happy with my 2012 Dodge Challenger had that for 1.5 years and turned that in for a 2018 Nissan Versa looking forward to many years with my new car.

Best car buying experience I have had! Quick in and out. Maybe an hour and half tops! Very Friendly Staff. AMANDA BENNETT took excellent care of me! Ask for AMANDA BENNETT. Tell her Joshua Admire sent you! You will not regret it!

My fiance and I recently rented a 2005 Dodge Dakota from the we had been in a situation and needed a vehicle I put a thousand down and had the Dakota for a week in 2 days and the check engine light came on we called rent to own they advised us to have it diagnosed at a local auto parts store so we did the trans mission sensors were giving off codes so we scheduled an appointment three days before we were scheduled to take it in the Dakota began to try and take off with us inside while my foot was pressed on the brake I put it in park put the parking brake on and it was not stopping I turned the ignition off and called a tow truck the Dakota sat in their service shop for a week two days after we got the truck back we drove it for a portion of the day and at 5 pm it began to take off on us again before we reached a stop light I repeated my previous actions while again having my foot fimly on the brake put the parking brake on and put it in park and due to the fact we were in traffic on a busy road I Haled a police officer down the officer asked a few questions and had me start the truck to try to get the Dakota to a safe location until the tow truck arrived I started the truck as the officer instructed and the truck tried to take off while the officer was standing right next to the truck the officer quickly instructed me to turn the Dakota off which I did the next day we talked to the manager and she told us that she was redeeming the truck sending it off to the service department calling corporate to try to get us a refund since we did not have the truck a full month the manager also stated she had to send it to a dealership and that the service department drove it for an hour before we went in to talk with the manager nearly another week later and we called they said they sent it to the dealership they found no problems and stated that we were not getting a refund and putting another person in the Dakota my advise to any renter Do not rent from these crooks and scam artists you can do much better and since they have had a bad reputation I hope they shut down for good before they kill someone

Excellent customer service, genuine helpful staff.

The people here are so wonderful.

Just 1 day LATE on 1 Payment and they decide to Disable my car!!! JUST 1 DAY LATE? okay seriously a warning call would have been nice to have, they seriously couldn’t wait 1 day. Totally puts me in a bind now I’m stranded. Great customer service RENT TO OWN AUTO!!! a big fat ZERO FOR CUSTOMER SERVICE FROM ME!!!!!

Very nice staff, helpful. I love my care it helps me get around and to school. The auto center is good they really take their time and get me in and out as fast as possible. Thanks so much you guys are great!

Im giving a 5 star review because been to several dealerships and was denied and decided to try Rent to own auto centers and from the time we walked in the door u didnt feel like u was there for nothing,Lane had a smile from the time we walked in and by the end of a couple of hours we was signing paperwork and drove off the lot with our new car .....Giving a big shout out to Lane and the whole crew ....Thanks for Really giving good cars to good people.

Rick the Wolfman was awesome. Him and his staff got me on my way in a new ride, and I am so happy!

I would like to acknowledge Rick at the Rent to Own Auto Center located in Independence, MO. I was making my car payment over the phone with the help and assistance of my grandmother. Rick was very thoughtful, patient, and kind during the transaction. He provided excellent customer service to myself and my grandmother over the phone. My grandmother also stated that he needs a raise as well, lol. Rent to Own Auto is a great place to obtain your vehicle from and they have excellent customer service skills, thanks again!!

A bit expensive bit I got my first car here.

I love this place. Great people and great service. I bought a Dodge pickup over 3 yrs ago and any problems they have taken care of right away. The mechanics have always been very nice to me. I am a senior single woman they have never tried to take advantage of me. I will buy my next from them. They have always went the extra mille for me

They work hard to work with you driveway with tags and everything up-to-date and no contract clause can return at any time

What Ive found out about rent to own is they are way over priced. They make it sound like youre getting a good deal but you dont. Every time I talk to anyone I always get a different answer. Had a accident (not my fault) but took almost 6 months for me to take the car to the shop due to back problems (been out of work for 4 months). Told by rent to own to drop car off at auto shop and the shop would call me to pick up when done. While the car I asked them to give me a estimate on a small dent that was on the top of the side finder ( found out it was there when I had taken the car to get the oil changed where I was yelled at and treated like dirt) I was told by rent to own that I wss responsible for getting it fixed so I was getting an estimate. When I called the auto shop back I was told rent to own had told them to make for repairs and that only rent to own could pick up the car. I told rent to own I didnt have the money to repair the car was told to call back the next day to make arrangements to pay (this was on a Friday) call Saturday was told the one I needed to talk to was making a deposit and would cal me back. (No call back). Monday call the auto shop to see how the car was. Told rent to own hadnt call to tell the to start repairs yet. (I was told by rent to own on Friday that they already had given them permission to do the work. The other guys insurance pay for the first repairs and my rental till Friday. ) called rent to own was told them what Id learned. Was told the person I neede to talk to was on the phone and I would get a call back. ( no call) Called Tuesday and was told the person I needed to talk to was off that and the she would call me Wednesday when they got the car back. (No call back on Wednesday) called today Thursday told the one I needed to talk with was on the phone. I said I was trying to find out the status on my car. Was told they would call the shop and check, would get a call back. That was two hours ago. ( NO CALL BACK)

Very nice customer service . Excellent staff and Free oil changes. The man with A plan . Will educate u on service with your vehicle and the best move for great buy. Love this place. Go see them.

Did business with Rik and he made it fast and simple. Will recommend

These folks are awesome. The process was so quick and painless. Had an issue with my 2014 kia soul and they fixed it, no hassle. They always were helpful and worked with me when needed. My credit is less than desirable so I did expect the higher than usual payment... But all in all they were fantastic! I would definitely go back if I needed a car in a pinch!!!!

Rent to own Auto has the best mechanic ever.Hes a nice and friendly guy and hes know what to do.Wish he had his own business.Kwep up the great job

Rent to own auto centers!!! Awesome place. Awesome customer service. Rik is the bomb!!!

This is a great place with great people. This is my second car from them. Their service center and the guys that run it are absolutely amazing to work with !

Rick was extremely nice and helpful along with the other receptionist at the place great job people

I got a car from Rick today and he was extremely helpful and patient. He didn’t rush me into anything and I am happy I did business with him.

Easy and fast. Wolf Man Rik was an great guy!

The men at the body shop are the greatest. Went in for a oil change and they changed my headlight. Cant ask for a better group of people.

From day one management has done everything they have said they would do. They pretty much will work with you in any situation. They honor any verbal communication as well as written and are always friendly. I recommend this place to anyone.

Rick has been Super awesome enjoyed talking to him abt me & his beautiful Daughter & Abt The & weather as very Respectful & The young Ladies He Interduce aswell God Bless Yuu & Ur Staff & Families 🙏🏽🙌🏾🙏🏽🙌🏾🙏🏽🙌🏾🙏🏽❤😘❤💕❤💯

The Wolfman was great..Made it fast an easy great customer service A+

Daniel and Chris are very helpful and very nice and they do excellent work. They are very nice to their customers.

Great customer service.

Daniel and Chris are the best mechanics in the world. They always greet me with a smile and very helpful!

What can i say. Amanda is a great person and the staff here are awesome. Its a great place to buy a car from.

Came in and spoke to Rick he was able to get me into a car at my budget the customer service of the whole team was wonderful

DO NOT GO HERE THEY ARE EVIL I paid my car payment on time and when I needed my transmission fixed because of some bodily damage ( not serious) and I had full coverage under their insurance they decided to keep my car keep my car payments while I thought it was being fixed and just told me theyre not returning my car today. So I wasted thousands of dollars on a over priced car and they would not honour my warranty or my insurance paid through them! Bigger CROOKS EVER DO NOT GO HERE

Everyone at the noland road location is great kind and even stayed late to get me in a vehicle thank you guys very much 😀

Stopped by but they really werent too impressive. Didnt offer to let me look at any vehicles, and they seem pricey with their biweekly payments.

Amanda is gorgeous and I am in love with her! I want her so bad!

These crackers wouldnt rent us a car because we are black. I have a good paying job that get paid every week and they still wouldnt rent us a car.they dont care if you are good people all they care about is renting out to white people of theyre kind. Independence Mo is very very racist. They get one star.

They always take care of when needed .. Good service with a smile ...

Bad cars with the worst customer service on earth. Ideally, people with perfect credit will not have to do business with companies like these so for the most part the company is dealing with people who have credit issues or have emergencies. Bad things happen to good people everyday and to have people in customer service here talk down on individuals in need of transportation is unacceptable. Weve been renting a car from them because our family needs transportation not because we dont have anything better to do with $500pm the transmission had major issues and has now been out of our possession for over a month we were finally offered a rental car after much debate and then the rental car stopped running. We were told that they don;t know when our van will be ready, dont know when the rental could be fixed, will not offer us another rental and we will still need to make our bi-weekly payments or well be in breach of contract. This is just a small piece of our story but the bottom line is Itd be great if the owners would not use the mishaps and misfortunes of others to take advantage of its customers and treat or talk to them like low class citizens.

Becki is still here but it’s under new management. We have had a few issues but after coming in person things are being worked out. Good place if you need a vehicle but can’t go through a traditional dealer.

Went with someone for repairs. Service mechanic arrogant and flip mouth. There were numerous problems with the vehicle. We were told by him (you shouldnt have bought the car). I asked what did you fix? Response was (its fixed). That was not the answer to the question I asked. Eventually got an answer and was told (I could feed you (B### S###).NEVER RECOMMEND TO ANYONE. No Stars.

Manager Chris was great and so was his crew!

Amazing price even the cheapest car is great Rick took good care of us if you want a good deal call Wolfman Rick

I love the staff and flexible payments to meet your budget needs😇

I brought a truck to have reliable transportation to and from work. The next day the truck stopped in the middle of driving on the hwy good thing i was able to get out the way. Contacted the store they wanted me to bring it in i work the time this office is open so had to make a appointment for the 14th of January. Kept trying to drive the car to and from work until that day and stay off the hwy finally leaving my second job at 2am the truck gear stick stop working completely and now the car comes on and nothing else. Took off from work contact the store again. They have me towing it to their body shop asked what am i suppose to do in the meantime they tell me we have one loaner car and unfortunately its out so pretty much u have to figure out what u going to do in the prpcess of getting this truck fixed. Im very frustrated gave them almost 1000 and from the 2nd day till exactly 2 weeks problem after problem i dont even want a car from there now its to the point where i just want my money back. Salesman tells me i have to speak to the manager but states she is not in the office today wow how convenient. Now im stuck trying to find a way to work this week and felt light i was given a lemon without them checking the car out before putting it out on their lot.

I think the guys at the service shop are great, they help out as much as they can and resonable prices.

Awful place! Run while you can! Daughter & husband bought car from there, made payment and it wouldnt start. Had car towed back to dealership to have them accuse my daughter & husband that they cut the GPS and refuse to give car back!! Common sense!? Why would they cut gps? Put almost $1K down? Make payments? And have car towed back to them?? IF THEY CUT THE GPS????.The customer service is RUDE! Keeps giving them run around! Will NEVER recommend them to ANYONE!!!

I had a great experience, Clint was my salesman, everyone was very friendly, very easy, painless and quick process getting a car, my credit is horrible, but they didnt treat me any different, interest rate are very high, but what do you expect, great place for 2nd and 3rd chances!

Lane is very friendly and willing to help.. In and out quick.love this place

Idk what to think uet baught one truck had to turn it in bc it was bad truck got a second car in a month so we shall see

So i see they took my review off on here. So im put it back on here. My husband and i put 1,500 for a dodge cablier rt. July 2nd 2015. Two day later, i was at a gas station and it wouldn`t start. I had to get it to my house.....i thought it was stuck in reserve, but later i figured it out. That had turn the car off. Where the system is set up to after five of due payment is not made. Then it gets cut off. So i called jamie at the office, he is the RUDEST S.O.B EVER!!!! He talks to women ridiclous. To point when i asked for his boss number. He yell at me like i was a child, but i always got back with him. Plus we have the car for two half year and the check engine light was on the whole. Then they have were u have to pay a mileage packs. So of course my husband and i have jobs, so we was always over. It was to the point we were over 900 dollars worth. Its not worth it. With paying your notes, keeping the maintance and the stupid mileage. When they buy the cars from car auction for only a few g`s. So i will screenshot my review. I do one back in aug oe sep. I HIGHLY RECOMMED NOBODY EVER GET INTO BUSINESS WITH THESE FAKE CAR DEARLERS..... Also they fake mechanics they have, are some lazy ass not knowing nothing about cars. One month i have to get a oil change, then later i was outside at work. I notice the oil was leaking, because when i got the oil change they refuse to tell me the oil pan was rusted out. Jamie to use the it`s from ur wear and tear. Not at three months at that time........I REPEAT, DO NOT GET A CAR FROM THEM AT ALL!!!!!!!!!!

Bought a car cause it was my only option. Radio only gets one station. After they fixed it still only gets one station.Now it doesn’t even get one station

The Wolfman was great.

Seem like good folks .

If i could give these people negative 10 stars i would they do not deserve even a star. DO NOT I REPEAT DO NOT DEAL WITH THESE SCAM ARTIST!!! Bought a charger valued at $6000 kbb their price a whopping $38000 lmao. What a joke! They lie to police and to anyone they do not care. They will do whatever it takes to make a dime and to cut your throat doing it..if it involves making phony acusations to the independence pd then thats what theyll do. They will charge you with stealing or theft if your late with your payments. They are the real crooks!! THIS PLACE NEEDS TO BE INVESTIGATED AND CLOSED DOWN MODERN DAY ORGANIZED CRIME AT ITS BEST!

These people are horrible they will find any excuse to take your car back they lied & claimed I was in an auto accident.. had me bring my car up to take pictures and never gave me my car back... They will take all Your money & Lie please dont come Here they also will get you in trouble wit the police...

RUN!! Run as far and as fast as you can!!! THESE ARE THE WORST CARS IVE EVER SEEN FOR SALE. FROM ANY CAR DEALER EVER AND YOU MUST PAY $700.00 A MONTH. THE WORST CUSTOMER SERVICE IN THE WORLD. NEVER SEEN A GOOD REVIEW ANYWHERE. NO ONE WITH GOOD CREDIT WOULD BUY FROM THESE GUYS AND THOSE THEY SUCK IN ARE PEOPLE WITH POOR CREDIT OR NO CREDIT AT ALL. BUT IT DOESNT MATTER IF YOU GET A CAR BECAUSE NONE OF THEIR CARS STAY WORKING

They gave my 18 year old daughter a car for 960 a month they hustled her knowing its was her first car and she dont even make that much they dont want to work with you and paying that much a month for 2013 then they said she went over the mileage omg this is ridiculous

My mom bought a car here and it broke down less than 2 weeks of her having it. Lane is lame he is one of the employees there. And Shane is the manager he is horrible he is very unprofessional he argued with me up and down because they took my payment and my car literally broke down the day i made my payment. They are racist don’t but a car from them ‼️‼️‼️‼️‼️ The cars are lemons they will brake down on you and they are very unprofessional

I have been a customer of Rent to own for about a year I have had a great experience everyone is nice and makes you feel like family . I’ve had issues with my car multiple times and also had unknown issues wrong with the car once i found out I called and complained and they were able to fit me in the same day I complained to get my car fixed .

Started renting a jeep 2 months ago started goes out so now no car they wont give a car till its fixed and Im paying $862 a month they are over priced and dont care about the people

Horrible service and over priced and the people talk to you with no respect never again😡😡😡😡

Very nice and helpful

I went up there to buy a 2005 Dodge Dakota $4000 the blue book in and up being $27000 do not go there save your money there was so much wrong with that truck

GREAT COMPANY!

Consumer is the best

Great cars

Bad customer service.

Very friendly staff

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