Due to the decision to force us to wear a mask in your store at 14045 E Independence Blvd Indian Trail NC 28079, I will no longer do business with you. Mask Mandates are not even directed by the governor as yet, and it should be a personal choice. I refuse to live in fear and be controlled. Mask are useless and covid has a 99.97% survival rate. Do your true homework and do not succumb to the fake narrative. People are starting to WAKE UP from this nonsense and we REFUSE to be controlled any longer.Respectfully yours…

Sold me a disc that was completely scratched

Every time I stop by for anything the cashiers there are very friendly and helpful.

Good games, decent prices on used games, but you have to go store to store to find what your looking for. Look on line its says available and where, yet double check, call the store and the answer is no. Go into store to look for alternative and find a stack of the original games you were looking for on the self. Online would also say out if stock, call store, of course we have them, get there, they cant find one SMH.

Great service, & very friendly. Did trade-ins & purchase with ease.

It’s small but clean and all the shelves are full. The times I’ve been there I’ve been helped by knowledgeable crew. Parking is easy and there’s even a sandwich and bread shop in the same parking lot. As always if they don’t have it, they check to see who has it close by.

Had bought a refurbished Xbox One X online and long story short it was bricked upon arrival. Brought it into the store not knowing what to expect an what my options were and the manager Sarah was a God send. Hooked me up with a NEW Nintendo Switch console which my gf and I have wanted for a long time, Pokemon Sword and a 2 year protection plan.What had become a very frustrating and saddening situation was instantly turned around with the kindness and customer service from Sarah an I will be dealing with this location for all my gaming needs from now on. 10/10!!!

Great pricing. Loaded up on old PS3 games that the had left. 4 for 10.00.

Had to return a controller they said they didnt have one sent us to another 20 min up the road for them not have one either . just bought a new one . need their system updated

Really nice staff. Clean store.

Its a great place has many types of games for most consoles maybe PC not exactly sure you can find there are many workers to help you find games. Games are fairly proceed depending on what game youre getting. Trading games could be a lot better they dont give a lot of money for what you have hut the rewards program is great if you want a new game this is the place to go unless you buy games online which is much easier and also what I do unless I dont know what game I want that is when I go to GameStop so good luck finding a new game

I buy all my games here. The staff is friendly and knowledgeable. If they dont have it at their store they will find it at another place for you.

Gamestop has been getting Hot Wheels exclusives for a bit now. Not every store gets them but any store can help find them. Not sure why, but the Indian Trail store seems to be the lone exception to the rule in terms of helping. They wont put any effort into helping you look for what youre after unless you already have an item number. I understand me buying $10 in Hot Wheels isnt going to make them as much money as $300 consoles, $60 games, or even warranties, but Im not going to be bothered to look at their other items if they wont help me with what Im after. Im sorry that they dont feel like their hourly pay doesnt justify actually doing their job but its getting ridiculous. Ill continue to do business with Gamestop but this location seems FUBAR.

I usually have pretty good experiences at GameStop, but after standing in line for 10 minutes, I found out that this store didnt have one of the Pre-Owned games I had picked out on supply, despite the game being out in the pre-owned section, so lets just say this particular store isnt operating on all cylinders right now.

Very Good Experience!

Girl at the counter with the bright hair, cute af and super friendly.

The lady there was very nice!

For once, they didnt try to push anything on me as soon as I walked in. I dont know if their policies have changed on selling you their products, but I am glad that they didnt push me with anything. It was a great experience.

This store lost my business base on the associate who answered the phone. No phone courtesy nor etiquette. Yes, they have what I called in for however I rather purchased it from a different retailer. One thing Ive learned, this is A Buyers Market.

Good selection of games and the staff is knowledgeable about gaming. You can get some good used games there. They have a good membership program to get discounts on games and bonuses when you trade in games.

Always helpful and honest opinions on games that my kids may like or not. Love that they have all platforms.

Everybody has been nice every time my boyfriend and I have gone in. They have a lot of games & great prices. They also have these little sales. Not bad.

I sold all my Call of duty games here for 50 buck for all of them ( I had almost all of them, except for mw2) and when I came back, since I had marked the ps3 and ps4 games with pink nail polish to be able to find my game out from the rest, they were selling them for 20-50 dollars per game.

My boyfriend was able to find a new PS3 controller for cheaper than used at GameStop. When he returned the used controller to this store he was treated very rudely for no reason! Shop before you buy from any GameStop! Their prices are really high!

I really dont like gamestop. I think their business tactics are shady. The people they hire behind the counter are clueless. Watch purchasing refurbished items. Most of the time they arent really refurbished. I hate their trade in policy. You get nowhere near the amount you paid for an item. They turn around and sell it for over a 100 times what is giving on trade in items. The only positive is you can get good deals on used games....rarely....

Employees are always helpful and friendly. Love this place since I was a kid.

Drove about an hour to get an elite controller due to getting a defective one at my nearest store, who told me they didnt have any and didnt know when they were getting some in. Robert at the Indian trail store took care of me and told me what to do if my local store ever did that again so I wouldnt have to drive so far. some of the best help ive ever gotten at a gamestop.

Friendly and helpful video game store. Robert and his staff are excellent, always seems such a joy to be there.

Barley any pre owned games

Good selection of games. Staff is always nice

Just pick my ps5 up

Great customer service and expertise. Always feel welcomed here!

Fun times, Ammenities. Gaming Supplies, Gift Cards etc.

Just traded my Xbox One in for the Xbox 1x. $250 credit towards new Xbox One X when you trade in Xbox One S. Workers are very friendly there and helpful also.

Happy with the pokemon additions. Very helpful employees

This is a amazing gamestop. everyone is very friendly. I would recommend to every one

The employees are extremely rude. Get a new job if you dont like your job! The gamestop in monroe mall is amazing 5 star customer service go there!!

Nice and friendly staff, was able to answer all my question clearly and correctly. Good selction on pre owned games as well.

Good variety of games and the staff has good knowledge about games and other things in the store and can Anser any question you have

Great place to meet new people and learn how to get my stuff and then goon

Not realizing the 3DS I bought was not the new version with face tracking I tried to return the system and exchange it for one of the new 3DS. The box was unopened but they would not accept the return or exchange. Come to find out it is their company policy to accept no returns. Will never shop at any Gamestop ever again.

GAMESTONK

Love this store. Picked up a N64 for a good price.

Associate was awesome! He let me try on some headsets.

Place is such a rip off. Trade values are terrible and the staff is always short with you. Prices are over priced. I can walk to the Walmart in the same shopping center and get the game new for what they sell it used.

GameStop is always a great store, this one in particular was nice because of the many friendly employees.

Gamestop in Indian Trail is great. Robert is very helpful.

So rude to me over the phone. Robert acted like I was a complete idiot when I asked him a few simple questions that I wasn’t sure of. It’s unreal how you can be treated like an idiot just because you weren’t sure if you could still pre order something.

I love this gamestop because everything is cheaper in there but other gamestops is high price

All 3 guys working were rude. Very unprofessional. Go to the Monroe Gamestop near the Target. They are waaaaay better.

Robert is always great to talk with.

Staff is always helpful and nice to my kids.

They stay busy and staff are friendly nd knoweledgable.

They were very nice

Friendly place, prices its bad as well

Can find some decent deals.

Suckie gamestop but if you want games you have to go.

Always on top of your games

Nice store, always been friendly to me.

Always fun staff great.

The best GameStop staff in the Charlotte and surrounding areas

Straight up rude and high prices dont go here at all, not worth it

This is the best Gamestop ever 😀

Great place for gamer gifts.

Great service and great deals on games

Super kewl dudes!

Knowledgeable staff and quick service

U gave me the wrong game disc a year ago

Still over priced for new and used games

Its gamestop.....whats not to love

Very helpful

Employees are very help, and there is a wide selection of games and accessories

Wide selection of games and accessories

Always get what Im looking for here

Very helpful staff

Best games

Great

It was terrible

Very Knowledgeable

Waiting time horrible

Cheap games

Very friendly staff

Great place to buy used videogames, and new too.I loved the place very accessible products, quality merchandise.

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