Great location. Great customer service. Decent prices. And Matt was a great help, thanks again big dog.

Had to run by there this a.m to grab a couple things and there employees were the best!! Great selection of just about everything!

Very friendly and knowledgeable people!!! Helped me finding right tool for my job, Perry very smart and knowledgeable guy, thank You!!

I am embarrassed to say this is only my second time here and Ive lived in Indian Trail for about 13 years now. Customer service was so helpful. Local business need our love. I cant wait to go back for more plants & flowers.

I always like stopping in IT Hardware when passing through the area. A unique hardware store with a little bit of everything. The staff are nice and knowledgeable. The owner, Karen goes out of her way to help me with what I need. Glad to see them following CDC guidelines!

Very helpful crew working at Indian Trail Hardware.

Worse customer service!!!I bought an item a few days ago, so we change our plan and I decided to return I explain to the cashier, I have been charged the wrong price, on one the item on the receipt it showed 3 items for$ 6.99 each but the price of one of the items were$ 9.99 so on my day off I went back to the store and try to be honest and explain what happened to the cashier just have to give me back $ 6.99 thats what I paid, for me it would have been easy to say I do not have the receipt, give me a store credit - in a few words the cashier told me that she could not give me the $6.99 Because I didnt pay for the item. YES- I pay what they charged .. its so difficult ..

Indian Trail Hardware is your hometown hardware store. The staff is friendly and knowledgeable and the customer service is absolutely second to none. The store offers usual hardware fare and so much more! I highly recommend going here for all of your hardware and gift-giving needs!

Great business, great people. Local business ran by local women. Love IT hardware

Man was very helpful.

Great people, preferred over big box stores!

Always a pleasure doing business. Mrs. Karen and Hanna are always ready to help. All staff in the place are great and courteous.

Great staff, very friendly and helpful throughout the store very professional business. Anytime Im near Indian trail this is going to be my hardware stop no question!

Its a great Hardware locally owned, nice people run the operation.

Great inventory and very helpful staff. Skip the big box frustration and support an awesome family business!

I love this store and love buying locally. The wife and I went there today and were disappointed to see a mask required sign on the door. Piss on a mask, we went to Lowes. It pains me...

My daughter needed a key made for her 2007 GMC Yukon, Hanna helped us out and got the key made fast and with a smile. We appreciate the great service we received even during the pandemic craziness. Great job Hanna!

Great Store, Has a lot of items that are hard to find at a bigger hardware store! AMAZING STAFF, VERY FRIENDLY, AND HELPFUL

Im always here to loose hardware, get keys made, get garden tools and such.They also provide outdoor equipment repairs, sell hay, and other supplies

Fantastic hardware store! 5 times bigger than it looks- super friendly and helpful staff. The only place in Charlotte that had what we needed for my sons school project.

Better than the big box store. Friendly staff. I like to go there to hang out and look at allthe cool stuff.

Great place! Great people!

Friendly, hospitable and helpful small shop where Ill always go first before a bit store. They help you find the right item, help load your car, and generally seem more focused on treating their customers with respect than Ive experienced at a bigger store. Nothing against the larger places, but I love having a reliable local hardware store in my town.

Fantastic family owned business. Super knowledgeable and always in a good mood. Cleanest hardware store Ive ever been in.

I was so thrilled to find a real hardware store. The staff are very helpful and knowledgeable. I will be coming here before going to Lowes or home depot.

This is a REAL hardware store. The staff are incredibly helpful, knowledgeable, friendly, and always make me want to come back. I dont ever get this level of service at the big box stores. The store is low-key enough to give it that small business, quaint feeling, but their selection is large and varied enough to give me the confidence that theyll have what I need. I have had nothing but great experiences every time Ive come here, and I just like to drop in whenever Im in the area to hang out and buy something small. Spend your money here and support local business!!

I always buy hard to find items from this great local business. Friendly, helpful service every time I enter the store. I saw a review where a woman gave a 1 star because the store didnt work on mowers. This shouldnt be allowed to happy to a 5 star business. Shame on that customer. Thank you Indian Trail Hardware for operating a great, honest, helpful business. Customer for life.

Friendly staff and helpful suggestions for what you need. Much better customer service than other hardware stores, much easier to find things you need too. Small selection but they usually have the basics and more of everything needed for home improvement and other projects. One of the staff members made sure and went through each individual size of fittings we needed for one of our project, found what we needed and double checked since the last store we went to gave us the suggestion of the wrong size. Much more helpful!!

Practicing social distancing, masks required to enter. Very helpful staff.

Very pleasant, helpful, and knowledgeable staff. The store seems well stocked, and I had an excellent experience getting keys made as well. I highly recommend this hardware store!

Impressive local hardware store! They really have everything! Easy parking in front. Reasonable price to refill propane tanks! UPDATE: Still great!

When no place in Mecklenburg County could cut a key for my Hino truck, this place had no problem! Down home people with old school attitudes. I love these guys. Im happy to go out of my way for this type of service!

This is my first choice of hardware stores in the area. Beats roaming around a Lowe’s or Home Depot by a long shot. You enter, you are asked what you need, you are walked to it and you are out. The staff is extremely helpful. Has everything I need for gardening and home maintenance.

Brought my mower in this morning to have blade sharpened, but had been unable to remove blade myself. Assumed a hardware store would be able to get the bolt undone for me. They would not touch it and didnt seem to care.Bye,bye. Found a store down the road that was HAPPY to help, charged a small fee ($2) to undo the blade, AND sharpened it on the spot.

Sevice with a smile. My new go to hardware store. Great and knowledgeable customer service

Get my stilh chainsaw chain sharpened here. Awesome customer service

Expert advice. Hometown service. Higher quality lawn products like seed and fertilizers.

Amazing customer service that you dont get in big business. The staff are so polite and help you solve any problem you may have

Great, independently owned hardware store been coming here for 16 years knowledgeable staff can get everything you need. Much better than Lowes or Home Depot.

Very helpful, family owned, staff and business. Hardware is top quality. Bought my Stihl products here too. Highly recommended!

Was looking for a handle for a bush ax called the store they advised they had one. Go to the store they cant find it and then gave me some story about they just sold it and then tried to sell me a new one wasted my time. I will never be back.

Very neat place. Reminds me of the old time corner hardware store that had everything you needed. Even obscure things nobody else had.

Great local hardware store. Someone will help you find whatever you need. Much better customer service than the nearby Lowes.

Great local hardware store with a friendly and helpful staff. It is so much better shopping here than a big box home store.

Awesome staff, friendly, helpful and knowledgeable. Support small business, shop here for your hardware needs.

As a fellow local small business owner in the community, I really appreciate the customer service and attention to detail. They are very knowledgeable and take great care of you.

Fantastic customer service. A family owned business that makes you feel good to come in. They always have what I need.

Very helpful and friendly staff. They also carry great products you cant get at a big box. Stihl, big green egg grills etc.

Always a great place to go for just about any household job. Staff is always friendly and willing to help.

Today I asked for help with a problem with our garden, an employee proceeded to make me feel stupid because I didnt use the correct terminology. Thank you Lowes for not treating me as less than.

Nice hardware store. Jim from Michigan.

Good. Hardware. Store. Clean. Store nice people

Very personable and helpful service! They were a great help in duplicating a special key.

Very nice people, they took their time to help me find what I needed at to make sure that I exactly what I wanted to get.

Great store run by friendly and very helpful employees, always has what I need. Just fun to walk through the store and see their home decorations and check on their GREAT deals!

Great verity of merchandise and pleasant employees. Neat store.

The staff is always helpful. can always find Hardware that you cannot find in big box stores

Very friendly people 100% recommended

The only hardware store Ill shop! Best service and always cares about personalized customer service!

Very knowledgeable, friendly, and fast service.

A great hardware store for all your needs.great selection of outdoor power equipment.great staff for customer service.see Matthew for equipment needs and questions.

Helpful staff and has plenty of options

Always have what I need.

Marty Williams and son likes Indian Trail hardware you dont have to go all the way to the back of the big box store customer service is awesome prices are reasonable.

Love it.... local....quick

This place is a paradise

Friendly hometown hardware and services

Nice folks

Good food

Great service

Great

A++