The UPS Store - Indian Trail location has Excellent Service and Prices!! The Employees are always so busy, but are patient and kind to each customer - even when so many people arrive at the same time. More places should have such exceptional people working for them!
I was in town visiting in laws. And they had packed our car with gifts for the kiddos. Needless to say we were not able to fit everything in the car to get home. The stroller had to go. Took up way too much room and we decided it best to ship it home. I strolled on (pun intended) 2 minutes before close on Saturday evening. They did not turn me away and instead spent the time to obtain the most cost effective rate for shipping. After a few minutes we shipped the monster double stroller and they did all packaging for me. Even tossing in a hook I had left on the counter. Loved this experience start to finish. Great store.
Great service / staff. Always gets me in and out. What more can you ask for from a UPS store?
Great service. had a great experience there, staff is super helpful and goes above and beyond to help
Shout out to Tiffany whos always helpful and greets you with a smile.I dropped my debit card and someone turned it into them - they remembered that I was there to ship a package earlier and called me to let me know they had it! Glad there are still good people in this world. Thank you!!
Best UPS store in the area. Every time we come in they are super helpful and willing to help you if you forgot your label, packaged your item incorrectly, or missed taping the box. It’s a very customer centric business and the owner is extremely helpful.
Everyone that works here is always so helpful and friendly, especially Rocky! Ive been coming here for personal and business purposes for over 4 years and Rocky is always so knowledgeable and willing to help. I highly suggest this location!!!!
This UPS store is the best. The workers are friendly and offer options and solutions to shipping. I had a pricing issue and left the store. They sent an e-mail and corrected the issue in minutes. They sell packaging supplies, offer notary services, and many more things that I have not used yet. I would highly recommend this location.
We went today to notarize 2 documents we brought our own 2 witnesses for each document. We were charged $30 for notary charging $5 for each signature. Google says It’s $5 only per document not per signature excluding witnesses
Nice clean store! Manager super professional and keeps calm even when there is a line.
Unless youre dropping off a prepaid package, do not use this location. Its run by a conartist. In 2020, they tell me that their printers can access Google Drive and I cant email them a Google document because they cant open it. I was told to use their computer to print my document. It took me 20 seconds to access the document and then the conartist hit me with a $1.50 computer use charge. Can I afford it? Sure. Do I like being conned? No! Do not trust them.
Great customer service. Manager was super helpful!
I had a document that was 54 pages that needed to be faxed to the unemployment office. The owner was up front and explained that it would take a long time. Assured me that because it was confidential/personal material that he was the only one working and that as soon as it was done he would seal the whole document into a mail envelope, if I wanted to return later. Then instead of charging me the full price he only charge half. He was so kind and did exactly what he said he would. When I picked it up, it was sealed with my name on it and 1/2 the price that it shouldve been. Thank you! It was greatly appreciated in this time of unrest.
UPS Store # 5924 went above and beyond in their services to help me print, make copies, prepare packages and labels to get out the door for my daughters graduation while I was recovering from COVID. Not only did they step up and make copies, they helped edit the docs so they looked better, print them and get everything shipped out to all our out-of-town family since I was unable. I could not have done any of this without their help. This store and the personnel are top-notch. We will continue to utilize the services here, give them a try, you will not be disappointed!!! A special shout out to Yogesh and Rocky A+++++, we are so grateful !! Thank you !!!
Great service every time I go
Rocky was great help and he knows what he’s doing in that industry great customer service highly recommend
The people who work here are so helpful and cautious when completing your order. 10 /10 would recommend!!
The manager wasnt able to ship our package from the store but gave us everything we needed to get us taken care of. He was very knowledgeable and helpful. When we got to the hub where we needed to do our dropoff, we were fully prepared. Thanks!
Friendly and knowledgeable
Rocky and the crew here at UPS are wonderful service providers. Theyve gone above and beyond for me well over 5 years now. I appreciate the teams efforts and patience to meet extremely demanding customer service needs on a daily basis.Keep up the great service everyone👍🏾.
The staff at this store was super helpful when I was trying to print something from Durham to a coworker nearby. Even though I was probably really confusing they worked with me and got us exactly what we needed!
I want to give a very special kudos to Prayag Patel for his amazing customer service!!! He was knowledgeable, patient, efficient, and very courteous!!! I had to get some VERY important documents faxed off to Raleigh (Secretary of State), and not only did he send them off expeditiously (lol) he also advised me of more efficient ways to send off my papers for future purposes. Thank you so much for your honesty and insight, I’ll be back only if you can help me!!!!! :-)
Best customer service with attention to details!
Rocky was a huge help! He made everything super easy for me because I had no idea what I was doing! Very nice and patient and I will continue coming back here!
Highly recommend this UPS store. They have Great customer service, kind staff and always meet my needs.
While I have had some issues with the packing service, management has professionally and promptly addressed them. The staff is courteous and friendly.
Very quick and efficient service.
Rocky and all the employees are courteous and helpful. They take time to go the extra step. I moved from another mail service and have been upgraded with level of service.
Staff was rude this go around. I told the young lady I had a few returns and she instantly copped an attitude.
This store is not reliable. I paid to have closing documents overnighted and was told the package would be there by 1030 AM the next business day.In short..I never got an email conformation, I had to call the IT UPS store, I was told the driver never came back for afternoon pick up and was out their control so my package was still sitting there.I had called earlier that morning too and male rep at IT UPS said their server was down..to call back in 90 minutes..he never told me my package was still sitting there.My package had to overnighted AGAIN with delivery for the following business day..thus delaying my closing. This was totally unacceptable and I should have been notified. Who knows if it would have sat another day if I had not called. Will never use this IT UPS store again.
These folks do a great job!
Girl at counter wanted to charge me to drop a package with a UPS label. I had dropped a package off earlier in the same day at no cost. She said its the UPS owners new rules.
It’s unbelievable, terrible and unprofessional NOTARY SERVICE!!!!!Also, I highly recommend to be more kind and friendly for her.....(((((
Extremely helpful, fast, and friendly.
Not the greatest customer service.
I never got my return label delivered to me so I decided to go by this store to see if they could print one out for me. I was told that they would have to charge me for one. So, let me get this straight... Your company was supposed to deliver a label to me, which they didn’t and I go out of my way to get one myself and you want to charge me?! Not helpful! Aaand to top it all off one of their drivers and another associate were snickering and smirking right in front of me! My dilemma must’ve been funny to them 😡
I always go to this store and when my mother flys some wheres i ship her clothes, meds etc so she does not have to bother with a carry on bag. we were a day late shipping her items and we got them out on Saturday. I asked the young lady for a return label as well. she printed both but it only rang up one way. not really catching it. It only rang up the pick up label. which there was no tracking receipt for the delivery.i call the main UPS line which i could not even understand the 2 people i talked too. i was in a panic because my mom needed her meds today. I call the store back and a young lady was awesome. her name sound like Jackie. But she call and found the package in Clearwater fla where it needed to be. and the young lady that rang it up called me back and apologized and confirmed the package was delivered to the address in palm harbor. Thank you ladies for your help. it means alot that you stayed on it and reassured me the package was there. Thanks Mrs. Penix.
I have finished 3 projects using the printing services of this UPS Store location. My first project I submitted online and had amazing follow ups from TJ who works at this location. He made sure that the quality of my finished product was a top priority. After my first good experience I decided to go back and have a poster printed that I had made in photoshop. Again, nothing but high quality customer service provided by TJ. Today I dropped off a file for a 3x5 banner and am impressed again at the help given to make sure the data file was in the proper format and ready to print. I will continue to use their services and I highly recommend them for any printing project.
$1.50 charge to use packing tape? Ive been to multiple UPS stores in the past week and never was charged to use packaging tape from those stores. $1.50 profit gain = customer lost.
Very nice. Helpful.
There’s only one person here on a Saturday, and they’re moving slow.
All of the staff is very nice and helpful!
Excellent customer service.
Staff was friendly but charged me for a service that was unnecessary (photo editing a photo that was already sized and ready to print). Made a $3 print job into a $6 print job.
Very slow only 1 employee working and A line of people.