Services are great. Everyone is friendly and helpful. I have visited this office for about ten years and each year the services get better. The prescription glasses purchased are perfect. Thank you Dr. Null and staff.
I have worked with Dr Terry Null for my vision needs for over 30 years. Terry and his team do a great job and are very pleasant to work with. When I leave their office, I feel confident that I have had a thorough exam and that everything is ok with my eyes or that everything that needs to be done has been done. I needed to order new glasses at this visit and while I will miss Debbie who has always helped me in the past and recently retired, Tracy did a great job of helping me.
I had a GREAT experience! Dr. Null and his staff/team was very professional, informative and humorous! I have worked in a couple of clinics and I can say that their office was very well kept. I am excited about my next upcoming appointment as well as my two pairs of glasses!!! They have a very nice selection to choose from. ONE STOP SHOP! 😁
I had an appointment yesterday with Dr. Null. He was awesome! He and his staff were so smiley and friendly. Very positive atmosphere. After my exam, I met with their optician, Tracy, to discuss my hardware. She was so friendly and informative. We recently moved here from very rural Montana, so it was refreshing to see such professionalism and state of the art technology. Also, my husband has his own med practice, so we understand and appreciate the importance of good customer service and care! Well done! 10 stars out of 5 from me! Looks like my family found their new eye care team!
They where very professional and made you feel welcome and they help pick my first pair of glasses out. Love it there will be back.
Friendly and professional staff and clinicians. Dr. Null is always very kind and informative when discussing your care, which I greatly appreciate. I will have to say, Tim, was the best in providing the VIP customer service experience! When Dr. Null was escorting me out of the exam room to finalize payment, Tim eagerly raised his hand to take me and pulled out the chair for me as well. Tim was also able to save me a lot of money by researching the pricing and rebates offered on a new brand of contact lenses that I would be trying out. In a world where VIP customer service is lacking, Tim and the staff excelled my expectations. Tim really Wowed me! Keep up the great work, Tim! It will pay off!The only reason that I did not mark as 5 stars, is because Im struggling with the fact that the eye exam is a separate charge from the contact lens exam. I have worn contacts since 14 years of age and while I understand that theres the necessity of making sure the lenses fit properly, you would think that this would be a separate package deal for those who wear contacts or eyeglasses-like a comprehensive contact exam, in which the price includes the annual eye exam and contacts lens. Paying for an eye exam, plus a contacts lens exam plus contacts seems a bit much to me. Not sure if this is the norm at other optometry offices or no. Thats my only complaint. :-)
Everyone is very personable and professional. From the front desk to the doctors, customer service and patient care are major focuses that are actually practiced not just vague concepts. You can tell that they really care about their patients as individuals. We are not just a number.
Great staff. They always take the best care of me and my eyes.
I had an appointment today and my experience there was stellar! From the receptionist, and I am sorry I forgot her name, she was so welcoming and warm. She gave good eye contact and treated me well. The assistant Monique she was just as nice and professional as they come. Dr Collin Rush was fantastic. He was very warm. He spoke with clarity and gave good eye contact. He was very thorough and detailed and he listened and answered all of my questions. I really appreciated that. You dont find very many medical professionals like that these days. And last but certainly not least, Tom and Tracy, the service they provided exceeded all expectations. They helped me choose my frames. They were very genuine and honest and I totally had a blast choosing frames. The cost was a little more expensive than what I planned but after Tracy went over every detail of the charges with me, I was okay. My doctor referred me to this office and I am glad I went. Outstanding service VisionQuest staff! Outstanding service!
I love vision eye quest they always are very polite and friendly. They have been my place for my eye care for years. The doctors listen to you and treat you with respect and make sure you are very well taken care of. Thanks for being such great people.
The staff are very friendly and the service is always great!
Vision quest is top notch. I highly recommend them. Dr. Null and all the staff I interacted with were friendly and personable
I had the loveliest experience. The staff was excellent and very kind. I have scheduled my kids appointments too. Very, Very pleased with my treatment and care.Thank you for taking care of me:-)
Dr. Null and the staff are the best. They always make sure all of our questions are answered and they are the friendliest. Tim is beyond helpful at assisting in choosing frames and the selection is top notch. My family will keep coming back and recommending.
Very nice would recomend this place very friendly staff and doctor
I’ve been going here since I was in high school, I love the staff, they’re so easy to talk to and they really make sure you understand what’s going on. I love the new technology they have that takes a picture of your eyes and I got to see the innerworkings of my eye it was amazing just because I love stuff like that. Dr Null is easy to talk to and he’s so friendly this is a great place, thank you all!!
Reconnecting with service at VisionQuest was refreshing. The entire process was great. Dr. Null provided the best care and Tracey assisted my daughter and I with getting out glasses. A-1 service
All Staff at the eastside branch are very pleasant, not fake nice but sincere. Dr Null realized that i needed glasses for driving and seperate glasses for computer. Everyone was excellent in their part in making the department work. Thankyou everyone!!
I always receive professional and courteous treatment. Knowledgeable doctors and staff. They have accommodated me on short notice. The best.
The staff is very professional and very helpful and making the process with the getting the right glasses that fit your face extremely easy.
Great experience. Friendly, professional, clean.I would recommend to everyone.Thank you
Great customer service. Polite and courteous staff. Been going for years and needs are always taken care of.
Dr. Null is absolutely fantastic, and I cant say enough about how great a job hes done over the years for me. Id highly recommend him to anyone.
Dr.Null is the best!!! Always keeping up with the latest research and practices. Very down to earth and takes the time to get to know his patients.
Dr. Null was very friendly and explained what was happening with my tests and any follow up needed. Tim was very helpful helping choose the right frames and items to think about as I was making decisions on my new glasses.
Dr. Rush & all the staff were very knowledgeable, kind, & quite friendly.
Great group of experienced staff and great price on prescription glasses
I was very pleased with both the assistant the doctor and the gentleman who helped me pick out my glasses
Best eye exam in the world! Friendly faces and amazing technology! Dr. Rush is the best! I used to go to Ossip and this is by far a better experience!
Dr Null and his wonderful staff make me feel so comfortable, great knowledge! ❤️
Always a pleasure to receive quality service from Dr. Null and his staff.
The staff is so friendly and Dr. Null is knowledgeable and informational. They always done well to work with my insurance to help keep costs low and convenient. I tried other doctors when we moved, but its worth my drive time to come back and see this great staff! Hoping to never have to leave again!
Great and friendly staff!
I moved to Indianapolis in 2004 and that is where the optometrist struggle started. I went to the big optometry practice in Indy that keeps getting bigger and bigger. Let’s just say that was not a good experience. The following year I went somewhere else and somewhere else after that. I went to him for many years and then he got bought out by that big practice and then it all went downhill after that. Went to another practice and they got bought by that big practice too. So I called Vision Quest and asked if they planned on selling to that big practice jokingly and they said no. So I made an appointment. Everyone here is outstanding. The office is great. Appointments are on time. Dr. Rush is by far the best optometrist that I have seen in this city. I have recommended this place to others and they are very happy with their decision to go here. I go to the east side location.I can not say enough what a great practice this is.
Excellent service as always. Very knowledgeable and helpful. They give you recommendations but don’t try to pressure sale you into anything which is nice!
Great staff! Receptionist was genuinely warm. Lady that helped with glasses was very thoughtful. Since my daughters eyes were dilated, she closed blinds and got a magnifying mirror. She also offered styles and colors not on the sales floor. She was patient and extremely helpful.Doctor was great with my seven year old. Explained everything very well. My first visit was for an eye emergency; they got me seen and fixed right away as a walk-in.
Every person I worked with was very friendly from check-in to check-out. They were able to answer all questions and were very thorough with their responses. Most importantly, they were patient with the frame choosing process. I couldn’t have asked for a better experience.
This is my second visit. Very pleased with the staff. Everyone is friendly and accommodating. I would definitely recommend this office. It was a very productive visit.
I just started a business, and my recent days have been filled to the brim with driving all over town networking and meeting with people and answering emails and writing. And for the past couple years, Ive been having issues with dry eyes. Recently, these symptoms have been intensifying.I went in for my annual and they gave me a mask and some samples to help alleviate the dryness. That same night (this was two nights ago now), I may have had some kind of an allergic reaction to one of the nighttime gels. Since I have no known allergies, this wasnt something either they or I could have predicted. I was miserable all through the night and into the next day. I couldnt hold my eye open long enough to do so much as check an email, let alone drive across town. I called, they got me in the same day (my fiance had to take me), and they began an intensive treatment to get me back to the point where I could function again. They are also going to follow up in a month so we can begin a treatment to prevent something like this from happening again. It turns out it is actually related to a dermatology issue (Rosacea) which I never knew could affect your eyes!So about 12 hours after starting said intensive treatment, its as if the whole thing were just a bad dream. The medications Dr. Rush put me helped immensely, to the point where I woke up this morning with no pain in my eye at all.Im so grateful to him and the whole staff for getting me in and relieving my suffering so quickly. Now I can keep on building my business and, you know, function normally again. Thank you so much!!
Overall, great experience. When I got there, there was someone in line but only one visible receptionist to help. As soon as she saw me, she asked a second receptionist to help me. They got me right in, were extremely friendly and welcoming, knew me by name even though it was my first time there (its like they were expecting me, or something. :D). The technician was quick and thorough. I asked if we could avoid the puff test and the technician said they could do two other methods so it was no problem. And Dr. Rush was great--answered all of my questions and pushed off my annual exam until my eye had recovered from whatever severe allergy is affecting it right now. Everyone was really nice and made my experience great. Would highly recommend this place. :)
The service I receive here is always fabulous! I would recommend anyone to get their vision services done here.
Dr.Null is awesome and staff very friendly and helpful. Love them.I have been coming to this office for 30 years plus. Never once have I had a complaint.
Love this place! My appt was with Dr. Null yesterday. I so appreciated him taking the time to listen to my concerns and explain everything so thoroughly. Deb was so sweet and really helped me decide on glasses that I know I will love. She even fixed my old pair when she saw the shape they were in. :) Everyone at the office was super helpful and friendly! Now that Ive found this place I will never go anywhere else.
Excellent and friendly service.
Really informative! Great glasses! Dr. Null & Debra were great during my visit!
Visionquest Eyecare is a great place for all of your optical needs. Courteous and professional staff that are well trained and helpful. Easy access to their office and they will go out of their way to get you the appointment time that fits your schedule. I recently had a problem with my eye and they made sure to get me in on the same day, despite their busy schedule. They take very good care of you and make you feel welcomed. I highly recommend them.
My appointment went very smooth. Everyone is very friendly and helpful.
I have been going to this location ever since I was younger, I recommend them due to their professionalism and their respect for their patients.
Desperately need more fashionable frame options. Buyer &/or supplier should consider the demographics & fashion trends in the area of eye wear. Only negative for Vision Quest is limited &/or outdated frames.
Everyone is great and friendly. They make things easy and you feel relaxed.
These folks helped me save my eyesight period.
Needed a special contact lens and was a little nervous at first but for no reason. They were wonderful! From the front desk to Dr Rush. Can’t say enough good things about my experience!
Dr. Jeffirs has been my optometrist for many years. I had a break in seeing him due to location change but decided to make it work because of the importance of getting a quality eye exam.The majority of his wonderful staff have worked with him and Dr. Null for many years as well. That alone speaks volumes. I also got the opportunity to meet some new additions to their team. Dr. Jeffirs’ assistant (I apologize that I didn’t get his name) was very professional and explained each step of the exam and some of the new technology their office had to offer. Clara helped me choose frames. As me being the client, she actually had the toughest job of all! They have a nice selection of frames. Clara didn’t lose patience as I went back and forth with my decision. She also offered a great idea that I’m going to pass along. Take a selfie with the frames that you’re having trouble choosing. It definitely helped make the decision.On a scale of 1-5, I’d give this practice a 10!
Super friendly staff, no pressure to buy. Nice
I stepped on my new glasses and bent the frames, they looked bad beyond repair i was thinking. I went back to VisionQuest Eyecare 9650 E Washington St #205, Indianapolis, IN 46229 and the Optician/Office Coordinator Debbie Barron was amazing, she was able to fix them! They are like new again, took her about 20 minutes to fix them.I am so glad that i went there, i have been to other places in the past, VisionQuest is hands down the best in my past experience, professional staff, Dr. was great!Thank you Debbie Barron!
Very friendly and they explain everything in understandable details. Thank you, Clara, for helping me pick my new frames!!
If you want great service the staff is great. Dr. Null gives full comprehensive exams and shows that he really cares and appreciates his patients. A large selection of designer eyewear.
Everyone so kind and professional. From the receptionist to the Doctor, everyone was friendly and service was exceptional. Understood my insurance better than I do.
Great place to go for glasses. This is the 2nd year in a row that I have taken my son and I just love Dr Jeffirs. He is very nice and did an awesome job with my son explaining things in a way that a 10 year old can understand. The rest of the staff were great too. I definitely would recommend going to the office on East Washington St.
Nice place to get your eye Care together and the employees are nice and polite and respectful and the store is clean and neat to see
Office staff was pleasant and helpful. They made my daughter feel comfortable. Overall very happy with my experience here.
Dr. Null is the best doctor. My family and I wouldnt go anywhere else! They make us feel like family!
Ive been going here for 15 years. Every member of the staff is amazing and caring. The dr null is awesome and really cares about his patients. I live on the far west side and I still take my business to them. No place I would rather go!!!!
Staff was great, very knowledgeable Made me feel welcome and was very helpful
The staff is very knowledgeable and are willing to listen and provide the best care available.
Wonderful experience for my 9 year olds first formal eye appointment. They took care of the whole family from the waiting room to the eyeglass frame fitting.
Staff is very friendly and do a very good job of explaining the test they perform. They also give proactive care advice to help promote healthy vision.
I had a very good experience. Staff was super nice.
Absolutely love this office, everyone is so nice and professional!!
My experiences at Visionquest have been great. They have professional staff and they work well together.Im seeing Dr. Null and feel well cared for. He found the beginnings of macular degeneration, something my prior eye doctor did not find. He is sending me to a specialist for glaucoma care as well. Dr. Null is up to date with the latest in eye care and has a wealth of knowledge in this field. He did a cheek swab for a DNA test for macular degeneration; that is cutting edge, friends.I finally feel safe regarding my eyesight. I feel like my life has been saved!Thank you, Visionquest!
Very helpful, nice staff and dr. Null did a great job as well. Very attentive to all concerns and nice people.
After setting up an appointment was told that my insurance I now have is no longer excepted so the loss is yours I’ll just take my business elsewhere have a nice day
My family and I have seen Dr. Null for many years. I wouldnt go anywhere else. In fact Visionquest is considered out-of-network by my present insurance carrier but I still go there.
Made an appointment online and drove 55 minutes to get there. When I arrived I was told I needed to call to confirm the appointment. There should have been some sort of notification to me so I wouldn’t have wasted 2 hours. Ridiculous!
Love vision quest ! been going here for years ! everyone is friendly & helpful . customer service is great ! they work w. you also !
I have been coming to Dr. Null at VisionQuest for years. I have full confidence in their testing, diagnosis and recommendation of the the best products for my vision.
My office visit was great, the dr I saw was great ( thats the only reason why I didnt give it one star) but the fact that I have been waiting 2 weeks for some glasses is ridiculous!!!!!! The very reason why I went to the eye dr is because I have been having trouble with my eyes and to order and pay for my glasses and to have to still be waiting for them 2 weeks later is unheard of!!!! I will not be going back!!!1
Absolutely wonderful people here! From the Drs to the nurses to the receptionists!♡
Great place AWESOME PEOPLE!!
Great theyre building ways to be more efficient
Ive been seeing Dr. Null for 20+ year. I will see him until he retires.
Excellent Dr and staff!
Faithfully a patient for over 22 years
Excellent. Very informative!
Staff was amazing!
Great optical office.
Debbie rocks!!!