If you hire Vortex, do yourself a favor and request serviceman, Kipp. He is extremely professional and very good at this job. We are 100% satisfied with his service.

Only Legitimate door company that honors there warranties and backs up there work. Don’t call anyone else. You get what you pay for.

Great to work with and very communicative!

Grossly overpriced. I suggest you always get a written quote prior to any work completed. This will keep everyone honest.

Had an issue with my billing but after talking with Steve, the manager in Irvine, everything was resolved satisfactorily.

Dishonest. I would not ever use them again or recommend anyone use them for anything. Quoted 75.00 at the time of service. Invoiced 207.00 to put 2 screws in the door in less than 30 mins. Instead of making it right with the customer they called back to tell me they are looking to go after their hard working employee who did the service to punish him for quoting something less than their exorbitant rate. Disgraceful.

Ok so this is a long story but the basic info is, they lie about their service, are unprofessional, overcharge, and refuse to stand by their work!!!! They drastically overcharge and they dont honor their own warranty. I run a service in an older building and the door frame is not straight. They measured it and told me I dont need to adjust the frame. The door showed up much later than expected and to my surprise didnt fit. They then remeasured it, blamed the shift in the building!?, and came by much later than quoted with a new door that didnt fit either, off on the measurements again. Then I got an hour of whining about they would have to eat the cost on the incorrectly measured first door, and the labor that day. They eventually hand cut the door to fit instead of adjusting the top frame they cut it. Leaving a large gap at the top!! I was told I would have a 5 year warranty so when I called the first time the lock broke they informed me that the warranty was only if I paid for yearly maintenance. Of course I argued this point, and they admitted the door was cut incorrectly and that they should have adjusted the frame before the install. I tried to get that in writing to no avail, figures. Then I called today, to pay to have the door adjusted as it is not functioning properly and was told that they refused to even work on the door. So 20+ hours on measuring, install, errors, and over 2K for a single door they wont even work on it later??? This company scams their clients lulls them into trusting them and then sticks you with bills over what was quoted with sub par work. Then when they mess up wont even come back out to repair their sub par door, by blaming the building.

Window broke on the 29th of November they came by that day and measured it. So good so far right? Well its been 20 days and still no window. They came by one other time to measure again and now Im left in the cold. Their window repair department has failed at every turn. Hope they eventually show up.They did this job but not in a timely manner.We did however need another window about a year later and this one went much better.I would recommend them at this point.

Im an employee! But still a great place!

Very unprofessional, asked them for a quote on a job and after 10 days they tell me they don’t have time to give me a price