I stopped by right around closing time and even though the lights were off, the staff was kind enough to come and ask me of my concerns. At that time, the rear frame was missing a screw and rattling. He placed a screw free of charge and set me on my path. Such service is seldom available! Thank you for the kindness and courtesy.

Fantastic experience here. My husband bought skis and got his boots fitted and I got my snowboard readjusted. The people who work here are above and beyond nice, making us feel welcome to a new town by describing things to do in the area. As bicyclists we will bring our tune up business here come spring after our good experience.

Not too great at servicing vintage velocipedes from the bipedal era dating pre1960s. The tire replacement works well but there is no way im giving up my vintage parts for brand new mechanics all the way around! Defeats the purpose of vintage all together! Oh wait... my old tires! they were ariginal! They said they would save them for me for a sculpture! In the name of art dont throw those away! Two and a half stars for a job half done. Lets see what Ribs can do...Bicycle repair shop next to bangs needs access to a time machine. I give them another two and a half s tires!

Decent service, good products

Went for ski boot fitting and ski tune up. I have big calves, and couldnt even get my boots to buckle anymore. Jacob (I think?) was very patient with trying multiple adjustments and got my boots to a comfortable place! They were also honest about what I needed on my skis, and didnt upsell, which I appreciated.

I have twice gone to Cayuga Ski and Cyclery for advice and had the owner redirect me somewhere else to purchase the best fitting boot for me. He did not try to sell me something he had. There are not many businesses that do that. Usually the exact opposite. Love the store. Extremely helpful. 5+ stars.

Dropped off my bike for a tune up, turned out an new wheel was needed. Part ordered and bike returned good as new in under a week.

I have bought two bikes here and a variety of accessories like helmets and shoes. Fair prices. Competent repairs. BUT call before you come to buy parts. Covid is the culprit but that doesnt matter if you need brake lever or a tube and they dont know when they will see the next shipment.

So nice! Patient. Knowledgeable.

Came here to fix a flat. Quick excellent service, great prices! Highly recommend.

Had a great experience with Henry who helped with bootfitting and mounting our ski bindings. Unfortunately, found the other staff there to be much less helpful and lacking in customer service skills. At a recent trip just to pick something up, one middle-aged gentleman that worked there was outright condescending and rudely questioned why I even came to the store. Ill be taking future business elsewhere

I went in with a problem with my bike gear, and they fixed it in 10 minutes! I’m glad I went there and will come back in the fall for a full tune up.

I didn’t have to step foot inside to get my bicycle serviced; the employees met me outside to take and return my bike. Also, they cleaned and oiled my chain when that wasn’t a part of the necessary repair. The price was fair and the work was professional. Great customer service, great value!!!

Very knowledgeable and friendly staff helped me get the right full suspension mountain bike.

Really helpful staff! They can take just about any bike and get it up and running. Reasonable rates and great service!

I recently bought my first road bike from Cayuga ski and cycle, and couldnt be happier with their service. The gentleman who sold me the bike was patient, knowledgeable, and very encouraging. I believe his name was Colton. After about 2 weeks and 150 miles, the bike was just breaking in, making some noise. I called and was told to bring the bike in, and Jason had me in and out of there in an hour or less. These guys know how to repair a bike well, and fast and keep you on the road. I will gladly make the drive from Corning every. Single. Time.

Called about a chain. fella says load up and come in we got you. so I make the 30 min drive and I didnt even get in the store when I was rudely told they are sold out of chains. I dont recommend a business that would do this.

Fast check-in for ski conditioning. Quick turnaround. Prices a little high.

Super friendly and competent!!

5 stars

So far Ive only been a customer here once but I will definitely be returning. I got a basic tune up and had a brake pad replaced, but they also cleaned the whole bike rather thoroughly! The person I dropped my bike off with didnt try to upsell me or convince me to buy anything i didnt need. I also appreciate the steps they are taking to ensure everyones safety during these trying times.

Finally! Someone who knows how to fit ski boots properly in Central New York! They did the best fit Ive ever had, and heat molded the boots to fit like slippers. Highly recommend them.

Great, friendly service. Very knowledgeable.

Caring, excellent service

Great shop. Friendly and knowledgeable staff.

I have lived in Ithaca almost 15 years. I am originally from a major city about 5 hours away. My old shop in the city was good, but never seemed to have the time to really get into details about my repair or ever give me any real advise on anything that i was considering buying. The people at Cayuga are very helpful when comes to questions. (I have had to wait a few days for my repair, but I know that in July when the shop is busy and they need to special order a part for my bike that it could take a few days) I like how they email me that my bike is done along with how much the repair costs. Great shop!

Gorgeous store with great friendly and helpful staff. My fiancee bought her road bike here and when we lost some hardware for her foot baskets they gave us more free. Small gestures like this go a long way in my book. My next bike will definitely be purchased here.

Im a fairly high volume biker and implicitly trust this place with my bike. I brought it in because of a noise my crankshaft was making and they walked me through everything they were going to check and taught me general tips for maintenance and tire purchases. Highly recommend.

Brought my mountain bike to the shop needing a rear derailleur cable replaced on Wednesday. Had been told on the phone earlier that with the job volume they currently had I could expect it back on Tuesday (I live about 20 miles away from the shop). Service tech came right out of the back of the shop when I came in, took a look and told me if I could wait a couple of minutes he would take care of the repair. 10 minutes later my new cable was installed at a very reasonable price. Out the door I went, had a great ride this morning, and I will be back as a return customer!

The authority on bicycles in Ithaca. Best place to go for repairs.

Amazing service, they were able to tune up my beat-up skis extremely well and quickly

As a die-hard DIYer, it took a lot to get me to enjoy the luxury of paying and trusting someone else to maintain my bike. I am thrilled to say I am enjoying the ease of leaving that task to someone else I fully trust to do the work well and at a fair and affordable price.Cayuga Ski and Cyclery is a great shop with excellent customer service. Very helpful, knowledgeable and friendly. Im so grateful they are in our community!

Staff was busy and I wandered alone upstairs looking at the bike I wanted—I had done my research and knew which kind of bike I wanted and they carried the brand I chose.Once realizing that the sales person downstairs was helping a demanding ski customer, I went back downstairs and the gentleman behind the repair area was able to help me.He was polite, helpful, answered my questions with honesty. After picking out the bike I chose an after-market seat. They put it in on for me and made sure it was adjusted to the right height. They also took some time to give it a minor tuning prior to me taking it out for a test drive.Despite my initial wait I was happy with the service and the friendly attitude of the people who work there.

Great service and attention to detail. First class boot fitters do a great job.

They put my bike back into tip-top working order after a tuneup. They also helped me pick out tires to make my commutes around town on my older mountain bike more comfortable. And when there were some small charges on my invoice that hadnt been quoted to me before picking up the bike, I didnt have to pay for them. Honestly this is some of the best customer service and attention to building customer relationships that Ive ever seen. I look forward to going back and being a frequent customer during my time in the grad school at Cornell.

Good stock and able to source parts quickly. A valuable resource for any cyclist.

I will never use another bike shop in Ithaca. Let me tell you why.I am a poor graduate student about to take a 100 mile bike packing trip in Colorado on a beat up mountain bike that no longer shifts gears well.Not only did the employees at Cayuga Cyclery go above and beyond fixing my bike up but they also gave me wonderful insight and skilled advise for the trip. They took my bike and helped me out with a new used seat, handle grips, cables, pedals, cages and more. 10/10 would recommend.These guys Rock!

Jeff is easily the best ski boot fitter weve used in over 30 years of skiing. Jeffs experience and precision exceeds by far anything weve seen in East, and its definitely better than the good work weve had done at Alta and Vail. We will keep driving to Ithaca from Rochester for our boot fitting.

Jeff was amazingly helpful, and I really appreciate the time and effort he spent helping me. I highly recommend this great bike shop. Friendly, efficient and skilled service.

Jeff and Steve helped me get my doggy trailer hardware attached to my bicycle, quickly, with a smile, a pleasure to work with them!Woops this was my first review and I didnt know you had to click on the stars..I am new to writing reviews..which will tell you why I didnt think about the stars to click on and also that I was so impressed I wrote my first review. 5 stars!! Laurie

I was on a 400+ mile journey when I stopped by. The owner was super helpful and gave me some great tips while I traveled through the area. Wish I was local so I could come by more often.

I almost never do this but I feel I need to. Maybe it will help them treat theyre customers better. Theyre costomer service is awful and I have not once walked in there and felt welcome. When I first bought my bike there the guy tried talking me out of it. And could have cared less if I bought one or not. I saw why after only a few rides. The giants they sell are junk. Now I will be totally honest. I converted mine into an ebike. They did not recommend this. In fact they told me not to. But I did not mess with the tires at all and have had many issues with them. So I brought it to them to fix. They took a week longer than they told me it would. And I just had one 6 mile ride on it and its flat again. Lesson learned. Dont ever buy something from a place that tries and talk u out of it and if at all possible, fix your own stuff. Sign of the times I suppose. Guess thats why Amazon is killing businesses like these. And it really shows in there attitude towards theyre customers. DO NOT BUY A BIKE FROM THIS PLACE! you have been warned.

They have everything bikes, if not they can get it. Great staff! They know there stuff.

I worked with the store associate Jeff when looking for a new hybrid bike. He was extremely knowledgeable about his products and helped me choose the bike that best suited my needs without upselling or pressuring me to buy. He walked me through possible customizations on less expensive bikes that could better the bike without buying a very expensive one. When I wanted to take a bike on a test ride, Jeff tuned up the bike and adjusted everything for my height and weight. I ended up purchasing a bike from there because of Jeffs great customer service and knowledge! Thanks!

Whether you are a beginner or competitor, this shop is for you. Great service with none of the elitist bike shop attitude you get many places. Keep it up!!

Great place ! Thanks for fixing my bike ...

Purchased a bike about a year ago now, performed well but was admittedly under-used.First hard ride and I took the bike in for a break bleed because it was acting funny/had lazy breaking, and threw in a full tune-up as well. Bike was returned to me, and after a single ride was leaking oil from the break system. Brought it back in, and it was returned to me with one working break: the one that hadnt even been leaking. Give it back to them, again, and come back to find a new break installed, but the front break now does not break. Took it back, didnt give them the change to fix it again.Manage to get the rig home and to another shop, to lots of head shaking. They didnt explain it much further than this rig was not put together carefully. The bike was assembled by CSaS.They were, admittedly, accommodating, and seemed apologetic when I took the bike back. So I dont think youll get bad service, or even that you should deny them business. At the best, I drew a bad card. At the worst, theyre not the best at building bikes. Be wary, maybe get your bike somewhere else.

Had what I needed.

This shop takes too long to get a bike repaired. If you bring your bike to The Bike Rack in the morning it will likely be done by that afternoon. The folks at The Bike Rack are very friendly and most helpful. You will get the best customer service at the Collegetown shop. Cayuga Ski and Bike shop is ok, but the owner is not very friendly. Hes got some good people there and sells great bikes, so if you go on a good day, you might get good service, but dont expect your bike back for a few days if you bring it in for a repair. Same goes for skis. Ive been a customer at both shops for a number of years and I much prefer The Bike Rack for customer service and bike repairs. You can get good boot fitting at Cayuga, which is pretty much the only game in town for skis. But it is good that there is at least a shop that does this in Ithaca.

They had no clue about fixing electronic bicycles, Although when asked further they totally could fix any electronic bicycle was that although as the brand that they were trying to push This is the type of bicycle shop we can do without in Ithaca either be full service or dont do it at all...

Excellent selection of products, very knowledgeable and professional staff.

Out of the couple of bike shops in Ithaca Ive been to so far, I chose to send my bike here for service a while ago. I didnt get any snobbery from them as a casual cyclist interesting in becoming a bike commuter. They happily explained different aspects of keeping my bike in tip-top shape, showed me how to oil the chain and the brakes, and did an excellent job of cleaning and tuning the bike. It was a bit daunting walking in there since I am not really interested in the biking shoes or other things that are for the serious cyclist, but the staff seemed knowledgeable and were quite welcoming. Since then I have been biking all over, reading up on bikes, and have discovered their advice on the money. Best part was that they werent expensive for someone on a tight budget and they didnt try to sell me things that I didnt need or want (but were willing to explain the uses for such things if I asked and gave advice on how I could use it if I so chose). Overall, A+ in my book.

Pleasant skilled staff good inventory

Good place

My husband loves this place because they are helpful, informative, and theres no sales pressure.

Ski tuning and binding reset was done well and quickly

Great service, no matter how busy, someone lets you know they will be right with you and the best mechanics around. Great guys working for me on my bikes!!!

Very helpful staff with good advice, bought my road bike there.

The attitude of the staff in this place ranges from condescending to apathetic. I have been in here 4 times in the past 6 months for various cycling related products/services and have dealt with at least that many employees. None were helpful. I had a bike assembled (which took over a week) and they did not even fit it for me. I walked in and they were like, heres your bike. C-ya. I will not be going back here.

Best bike&ski shop in town. Convenient location, easy parking, professional services, right price.

Very helpful and knowledgeable. The enthusiasm for cycling is palpable.

Great cus service

This bike shop is slow to return repairs all summer long. A tune-up took them 8 days. That is an insane amount of time. In the winter they become more of a ski shop and less about bikes :-(

Stopped into the shop to schedule a BB service, and had it taken care of on the spot free of charge! Great shop and great mechanics!

Nice ski shop. Not for snowboarders though. Does not have any snowboards.

Bad experience would not give me jack shi*t for my trade in like their site said. The site said $130 they wanted to give me $20 also their bikes a junk.

Good food great atmosphere

Superior craftsmanship, and attention to details. Thank you.

Super friendly dudes and a quick fix.

Recommended for custom boot fitting and custom insoles.

Totally useless, claiming that a Giant bicycle becomes obsolete and unserviceable sooner than an iPhone. Wouldnt fix a simple on/off switch so I dealt with it myself; wouldnt share any info. I suppose withholding service helps future sales.

A great bike shop!

Great service, I was about to buy some (expensive) tools but was talked out of it and pointed to more cost-effective alternatives.

Courteous and professional! Great team!

I like this shop, though Im always left with the feeling that they dont quite take me seriously because Im 55, slightly overweight, and not wearing spandex pants

Great shop with nice people.

Excellent as always

I asked the guy to fix my flat bike tire and he only replaced the outer tire part, not the tube. Then he got mad that I was unhappy and told me to leave. Waste of money, wouldnt go here again if its still the same guys.

My favorite shop in Ithaca. Friendly mechanics

Great selection and service

Friendly and helpful

Great service

Beautiful store

Parts and miscellaneous items in addition to bike maintenance.