Im sad to say this is the first review I have ever had to write. I can not express enough how unhappy I am with the windshield I received from this company. The REP who came out and replaced my windshield (Dave) argued with everything I had to say and was adamant I received the exact same windshield and model that I previously had. He also came up with excuse after excuse for why it duidnt look the same. First he stated over time the windshield darkens. Which I responded with the fact I have had 2 windshields replaced in the past and they were never that light to begin with. He then began to say it was dirty from pollen and then changed the excuse it was due to all the car washes I have gotten (since I have a membership with a car wash and go 2-3 times a week to). He informed me the car washes could add a film to my windshield which could make it darker than the newer one I got from them. Im sorry but if NOTHING (information and type) in both windshields dont match its common sense the windshield is NOT the same. This company replaces your windshield with ones manufactured in China and have NO solar tint/protection at all! How can the windshield be the same if my previous one was manufactured in Ohio and the new windshield was manufactured in China? My new windshield is blinding to look out and doesnt protect any sun from getting into my car now. Which is no fun in this Florida Sun and results in extreme heat in my car and can cause damage to my dashboard. It feels and looks like you are looking into and you are in direct sun. Please refer to my photos. The crack is my previous windshield which is Pilkington and the new one is TriVal and pictured without the crack in it and you can tell and see a huge difference with the sun exposure. I would not recommend their windshields to anyone!
Excellent work. Timely. MOBILE!!Even recommended a tint shop to do the work the same day (FJ)
The personnel at Florida Auto Glass were all first rate when I needed my cracked windshield replaced. My technician was so thorough, on time, and very customer service oriented. You could tell that he was proud to be representing his company! Since they come to where you are, the process could not have been easier. I recommend Florida Auto Glass completely.
Great customer service experience. Debbie set up a 3-way call with my insurance company to process the claim and then schedule a day for the install. Dave, the tech was calling first thing in the morning the day of the install to schedule the specific time. Since it is a Jeep the install only took about an hour and they had the specific glass we requested (Jeep grille above the rear view mirror, Jeep on trail in lower corner). The staff were all polite and professional and executed exactly as they promised. Based on this experience wed use Florida Auto Glass Plus again and most certainly would recommend them.
This company was referred by My large insurance company so I assumed was a reputable company. The first schedule time to replace glass they brought damaged glass and could not meet the date scheduled so I had to wait a week. Then on the second scheduled date they said the technician called but could not reach me but when the office called I was available every time.I spoke with the owner who said that it was my problem and they would fit me in some other time throughout the day. But I had been up and waiting on the tech since 5:30am to call or stop by and never had a call and no one stopped by. This is such a small business to only 2 people to do the work for all of jacksonville I’m surprised my insurance company would work with such a mom and pop shop.Terrible business practices and not customer friendly or accommodating after I was willing to wait on the glass for a week and then just to not show up for the next scheduled appointment at all. I’m not sure how they stay in business but will have to let my insurance company know the story.
We have had multiple windshield chip repairs as well as windshield replacement from this company over the years. They are ALWAYS very good and first class with service and quality. WE highly recommend them.
Great work on replacing my cracked windshield. David did an excellent job. Would definitely recommend them.
Ive had this company replace and repair not only mine but friends & familys windshields. Class act organization with some of the best people around. Thanks Florida Auto Glass Plus!
Prefect Customer Service both from the office and the technician that did the repair. Quick and on time.
Best glass company, hands down.
Friendly, professional service