Took my truck in for a basic oil change and asked to top off gear oil in the rear differential. They won’t “just add fluid, they will repair the leak”. I explained I just needed more in it for now until my husband is back from deployment to fix it. No go, ok whatever just do the oil change. Call me about a half hour later and was told I need a new oil plug $9 cool sounds good. Again call me back and said they can’t find one and that my entire oil pan needs to be replaced $580+ tell them no and to put the original plug back in. Turns out they stripped the threads after draining the oil so it was just leaking out (wasn’t leaking before!). My husband fixed all of it for under $50Will never be back

Get your oil change here! John, the store manager, and his team treat you with kindness and honesty. There’s also a significant discount for military members. I’ll be returning here again and again for any car services going forward!

They were not able to do a simple tire repair in a timely manner

Really professional honest guys came in to get tires changed out. And had the wrong lug nuts sent me to a place where I can purchase them and took care of me. Will be bringing all my vehicles here!

Alright guys, I have to disclaim that I am a very picky person when I go get anything done to my car, and when I found NTB I was so excited to go to somewhere where I trust all the employees. The service manager Richard, is amazing beyond imaginable. He gets you in and out as quick as possible and their prices are amazing. They work fast, and give you top of the line effort to make sure youre set to go. I highly recommend them!2 months later, I dont know how they get everything done so quickly! Back in again for an oil chance, Im telling you guys there is no place better!

Frank and the team at NTB have been great to us, time and time again. Our first visit was immediately before closing time before the Thanksgiving holiday - and they were more than accommodating, even staying late to make sure we were good to go. After the holiday we came back, had an alignment done, and they’ve got a great area and WiFi available if you need to set up shop as I did.I have been back for rotating services and puncture repair, too - and each time they’ve been highly personable, informative and guiding in their recommendations... and NOT in the sense of pushing you to the most expensive options.Online appointment scheduling is a huge plus - and for us - we’ll always drive the 30 miles to see them and know we’re taken care of.

Took about a half an hour to get my alignment done quick and fast I was very pleased I called everywhere and I couldnt get an appointment until next Tuesday but they saw me that same day I was very pleased I will be going back.

Went to a lot of shops over the years in this town and finally found one I trust. Professional. Clean. Reliable. Great service. All my friends and family go here.

Cheapest place to buy new tires in Jacksonville! 2nd time purchasing tires here on a 2nd Infiniti vehicle. Always professional and they take good care of you.

Good price on my Cooper truck tires

Just an ok experience. It could have been better. Wanted to charge me just to look at my car. Thats not old time service, thats a capitalism opportunity. They could have done it for free, as a courtesy. Probably wont return.

Very friendly!Got me the best deal they could.

They were nice, changed oil, but did not ask to inspect car..due the next week! Could have saved me time and made them some more money!

Once again had another great experience at NTB. Was able to get a same day appointment with the tires I wanted and they were installed at a great price in a timely manner with a staff that was not only attentive to our needs but seemed eager to help. I will be back and would like to say the company has great rapport. I was actually referred here from the store on Western after they did not have the tires I needed. Thank you.

Went in there with a flat tire expecting that I would have to buy two new ones and they were able to fix the tire! Here I thought it wasnt going to be repairable. They also checked anything else I asked for and were very attentive to what I needed completed. This is my go to repair shop now and Id recommend it to anyone else!

Great group of professionals that knows what they are talking about. It’s hard to find trustworthy mechanics now days that won’t scam you are rip you off. I will definitely use them again.

Given the best service ever imagined

Great work with great prices. They havent failed me once. Highly recommended.

Frank, John, and the whole NTB Team on Lejeune Blvd (outside Holcomb gate) have taken great care of my family over the last four years. With three different vehicles, weve gotten assistance for everything from routine maintenance, to battery replacement, an alignment or two, annual inspections, and even the non-traditional emergency circumstances. On one occasion, right before Hurricane Florence (Sep 2018), Frank kept the doors open so I could get emergency services done on my SUV, prior to evacuating my family. If you appreciate integrity, fair pricing, and a customer-first atmosphere, I highly recommend doing business with this team. Thank you Mr. Buchanan and Mr. Jackson, your services will be missed greatly.

Staff is nice.

NTB National Tire and Battery on Gumm Branch Road in Jacksonville offers exceptional customer service and very high quality products.

I had an excessively tight oil filter cap on my wife’s Dodge Journey. After exhausting all my methods of taking it off I took it to NTB on Lejeune BLVD. I explained my situation and they were absolutely eager to help. Absolutely professional, experienced, fast and blissful crew ready to tackle anything in their way. Hands down would go again for future repairs and highly encourage those needing/seeking repairs on their vehicles to come here. I was in and out, and blessed to have met the crew there.

Hands down the best automotive shop I know, there isnt anything that Frank, Joey and the guys there wouldnt try to ensure that you not only get the best service, but also the most cost effective means.I always feel comfortable and I fully trust their expertise. Recommend their services to anyone.

Took our vehicle to get our tire patched. Thought it would be a simple fix. We didnt know our gauge had busted but they showed us what they found and explained our options to complete the fix. However, when they checked the rest of the tire they found an entire intact gauge and let us know! They saved us money by being thorough and honest! We will absolutely trust them with our vehicles and highly recommend them to others!

Frank Buchanan was the one to greet us and help us! He was very involved with the entire process. Our breaks we’re having issues squealing every time we stopped and instead of hiding the fact that we didn’t need new breaks he took it off and showed us that it was glazed. Overall everyone there is very friendly and accommodating. We got our breaks replaced anyway and they made sure that everything was working just fine. The prices are also fair and transparent. This business is extremely military friendly and we will definitely be continuing to take our car there for any further issues! I highly recommend coming to this NTB

I have used this store for a few years, Frank works to make sure everyone is taken care of and understand what is needed. I am comfortable with my wife going in without me and not getting ripped off. I would recommend THIS shop as they are up honest and fair priced.

Drove down to Camp LeJeune to visit grandkids, from Baltimore yesterday. When we were right inside of Kinston, we found a slow leak in our right front tire. Half an hour later we realized that we had a breach in the sidewall.We limped into Jacksonville, called the closest NTB outside of base, and it had our tire!Not only that, they had us in and out in 25 minutes with our preferred brand of tire, and most of our wallet intact. Lastly, and maybe most importantly, Zach on the phone, and Frank in person, were very friendly and accommodating. We hope to not have tire problems again down here, but if we do, well be back!

Always a pleasure to do business there...

Joey, Alex, Frank, and the rest of the crew at NTB were incredibly friendly and helpful... going above and beyond our expectations. Genuinely good guys who answered all of our questions, and provided valuable feedback. We’re so glad we found you all!! Thanks again!!!

Love this place, always nice, quick and efficient. I went in for a flat and the gentlemen in the shop actually had me come look at the tire itself to show me where the nails were (there were 2) and then explained why one couldnt be plugged because of location of nail in tire, etc. I really appreciated that because I got to see first hand the issue before just trusting them and buying new tires. 100% recommend

Everyone is always interested in doing the best job. The waiting area is clean and comfortable. They provide quality coffee, not a burned pot of bitter brew. They are attentive to the customer. I can trust them with my elderly mother and know she will get the same fair service as everyone else. Very happy with the service at this location!

Joey and the team at NTB always get my car taken care of just right! Thank you!

Outstanding customer service. By far the best shop I’ve ever been to. Customer service is their priority. Frank, the manger is great.

Absolutely love this location. They are amazing and do great things and work. Can’t say enough good things about this location.

I got recommended by my wife to try this place, so I went in and got an alignment done. The second I walked in I was asked what I needed help with and how they can help (keep in mind this was a walk in and not a appointment during heavy business hours for them) they quickly and efficiently took care of my vehicle as well as gave me a fantastic 6 month warranty. Over all very very pleased with the service and would highly recommend to anyone looking for an honest dealership that wont overcharge you for high quality work.

Ive been going there for years. The staff have always been friendly, professional, honest, and efficient. Clean and comfortable waiting area. These are just a few reasons why I always use them for work on my vehicles.

The most helpful mechanics ever our Jeep had a flat tire and they helped us out so much. This was the 2nd time we got great service. Definitely going back. Thanks guys!

Im a loyal customer to the service central stores (NTB, Merchants, Big O). This was Merchants until recently when they were changed to NTB; still the same parent company. Ive never been taken advantage of coming to these places. Its pretty hard to develop a trusting relationship with a mechanic, but I always feel like I get a good price and good service coming to these guys. They dont force you on anything and Ive even been encouraged to seek another quote. Through the years Ive bought new tires, had my AC worked on, and had many oil changes for my Suzuki Reno. With the road hazard protection, theyve changed tires no questions asked. They dont even make a big deal out of it, they look at it, test it, and replace it. If you dont already have one, I would suggest getting a service central card since any purchase over $199 is interest free for the first 6 months. All in all, great mechanical service, great prices, no hassle customer service and comfortable atmosphere. Give this place a chance and Im sure youll return.

Do NOT take your vehicle here. They will chargeyou for a repair that literally does not fix theissue. My husband had to have an alternatorreplaced and they told me via phone they had notcharged for the part but just the labor. The nextday the car did not start. So today my husband hasto go pick up the car yet again from them. Thistime they said they had to replace it with anotheralternator and a wire which made it go bad. Thistime they charged more. I tried to tell my husbandthis is just the game they play to get what moneythey can from you. They do not care if you needyour car or can afford this type of BS or not.What these people do NOT understand is I know howvehicles work and that has a lot to do in part tothe fact my ex husband was a mechanic. So thewhole story behind a wire is what ruined the partis a crock. If you want to get what you pay for,take your car to the Chevy dealer...extremelyreliable no hassle no BS. I do not take my car toANYONE other than them and never will again...Ihave personally dealt with NTB and that was amistake. Nice people but nice people will not fixa broke down car!!!!! UPDATE: We went to get the car and it WOULD NOT START!!!!! Now hes been told it is the starter thats making it NOT start!!!! HE HAS BEEN BLED DRY AND NOW HE STILL HAS A CAR THAT NEEDS JUMPED!!!!!!!!!!!!!!!!! RIP OFF!!!!!!!!!!!!!!!!!

Entered this establishment twice. Left a happy customer twice. Frank was exceptional and did well to establish trust. Great team

Great place and hospitality! Caught a last minute flat which turned to a busted tire right when they were closing. They housed my car, got me new tires the next day and I’m back on the road. Thanks guys for the great work!

Great service, friendly, honest, and accommodating staff, reasonable pricing on tires. Def would trust these guys with my car again. Only minor complaint was the price I was given previous day to service was not including something unsure what exactly was missing out of the original estimate, but only $40 difference so not too bad. I got new tires and an oil change and was out within an hour. They did what I asked and most importantly did not try to up sale anything or try to sell me anything I did not need which is what I look for in a good company!

Gave us a good deal

Its just a tire place, yknow?

GREAT service here. These guys went above and beyond last night for me at 5 minutes til closing time, Frank,Dylan an one other guy made it happen for me last night when I blew out a trailer tire last night right in front of their store. It was literally 5 minutes til they closed, they could have told me to kick sand they are closing but they did the job an did it well. I was out of there in 15 minutes. I know like everyone they are ready to go home at quitting time but everyone of them had a smile on their face and I didnt detect or hear any complaining that a customer came in at closing time as some places would do.

I went in for an alignment on July 10. The technician there did my alignment and was supervised by their Assistant manager Blair. They did not have the tools to do the alignment so they had to use my tools. They completed the alignment on my truck. About 300 miles later the steering wheel went crooked and i started to have a very bad wobble coming from the front end. I was on my way to Texas when this occurred so i could not bring it back to them until I came home. When i got back to North Carolina i brought it back to Merchants and was told that my ball joints were bad and needed to be replaced. Now how did my ball joints go bad? well the technician who aligned the vehicle did not tighten it down all the way which in turn destroyed my $500 a piece tires and also destroyed my ball joints. The assistant manager Blair stated that all his mechanics are ASE certified but the technician who aligned my truck is in fact not ASE certified. Now Im stuck with 2 chopped up tires, and now have to replace all four ball joints because when they didnt tighten it down all the way it blew the ball joints out. I will be complaining to everyone on base and will never recommend anyone to that store again. You guys destroyed my tires, and my entire front end and now are saying that Im liable for the damage. I had not one single issue with he front end until i got it aligned at merchants. When i went there they said i needed an alignment but did not state that i needed front end work. So because there not qualified not ASE certified technician did an absolute horrible job on my alignment, I have to fork up close to $1500 just in parts. Not to mention labor which I will not be going to there shop to get done. This is not the last time i will be complaining I am going to the head quarters or wherever i have to go to make sure this is situation is rectified. I am absolutely done dealing with the incompetent employees that work there.

Great, fast, friendly service. Was a walk-in needing 4 new tires; in n out in no time, and the work was top quality. Great deals and savings offered! Comfy waiting area, clean and with drinks and restrooms available.

The first time I went, I went to have my truck aligned, they returned it to me with the steering wheel offcenter and the truck still not aligned properly. I went back and they said they’d be happy to straighten my steering wheel and try to re align it at no cost, which I was happy again. When I got the truck back this time they told me they could not get it to perfect alignment because the stock caster bushing was non adjustable and that it needed to be replaced if I wanted my truck to drive straight. I bought and replaced the part and brought it back. This time they told me they did the best they could but the truck still won’t drive straight with no explanation to why. I will be going somewhere else from now on. Customer service is pretty good, but the work is not.

I have never had a bad experience here. The men are always courteous and friendly and very helpful. Most importantly, I have never felt like they were talking down to me. They will continue to get all my business!

My family and I experienced a Flat Tire at approximately 7:05 PM (store closes at 7PM). I called a few minutes later and the staff there Mr. John and Mr. Frank welcomed us and was able to provide the service needed with no trouble at all and gave us an excellent price on a new tire. This place is ran like a family buisness. I strongly recommend this place to anybody that needs any maintenance done on their vehicle!

Very professional frank is very knowledgeable and friendly and Joey at front desk was very friendly and helpful would recommend using this NTB

This place is amazing!!! I came by 20 minutes till close to get tires and forgot what size they were the staff tried to figure out the size off of a picture I had on my phone ALL of the staff came to see if they could see the size! They stayed open later for me to go back to my house and buy them! On top of that they were able to get me in the next morning bright and early to get my tires put on! Literally they were angels sent from above for me! With out a doubt the best business in town! Their customer service and readiness is uncompareable! I will be coming to this store from here on out they are absolute ANGELS!

The gentlemen at this location are extremely friendly and service is impeccable. I have brought my vehicles here for the last few years and wish I had started earlier. Definitely recommend visiting here and getting to know frank and the other guys behind the counter.

Really good 😃

CROOKS AND ONLY WANT YOUR MONEY, VERY DISHONEST. I do not recommend for batteries. Thankfully my dad is an interstate battery dealer in IL otherwise I would have never known they screwed me over. They informed me they couldn’t look up my warranty because the batteries were not purchased here, however, with all interstate batteries you just need to show them the date stamp on the old battery. Had warranty on my batteries still and was charged full price when I should’ve been charged like 45% of retail price.However, they did refund me some when i confronted them about it- thus reasoning for 2 stars.

We stopped in on our way out of town with a flat tire. Really Down on our luck, the guys there were so nice and helpful, they were able to get us right in and fixed up for an exceptional price. Would defiantly recommend them to anyone! Nice to know theres still good people like these guys out there!

These guys are so awesome and honest! They don’t push anything on you. So many repair shops convince you that you need to spend your money right then and there, but these guys did a free break system inspection and resolved the squeaky noise I was hearing with a simple fix. I will definitely be returning here for any work needed on any of my vehicles!

Great customer service. Stayed open late to replace a flat tire for me. Great work done.

Visiting from out of town and these guys treated us like weve known them for a long time. They were very accommodating and helpful. Their work was careful and thorough. I cant recommend them enough

Since being new to the area, I do solely rely on reviews and checking the area out before going. But with this place being a 4.2 on google and Tire Co a 4.3; I decided to go here, and it’s Nation Wide! This was my first time today, and Frank was very helpful and made sure to get what I needed done. He was able to answer any questions or concerns I had; he was informative, gave me a good idea on what was going to happen or needs to be done and in a timely manner. I also really like that they have more hours so not rushing to get off work early or to try and beat traffic and also 7 days a week. Props to them for that dedication, it is much appreciated I am sure more then they know it. Long story short, first visit definitely sets a tone if someone will come back or not. I will come back again and keep my ratings up to date by each visit. Thanks #NTBTeam for customer service and a great job today!

I brought my truck in originally to have my spare swapped to the rim that goes with my truck, it was a simple request but Frank was professional and squeezed us in on a tight schedule. I brought my truck back up because I have had issues with it pulling right and I was curious about alignment specs, long story short Mr Worthy was very understanding of the situation I was in and squeezed us in yet again and validated my concern and fixed this issue on the spot. I highly recommend these folks and know where Ill be bringing my other vehicles when they need service.

Ive been to this NTB many times now and they never seem to disappoint, from oil changes to vehicle diagnostics these guys know what theyre doing at a affordable price. Professional staff with knowledgeable guidance. This place will stay my go to for any of my vehicle needs

The guys on Lejeune Boulevard are amazing.Not only does this company have great rates, they are friendly and fast. Thank you, Frank for your help today!! I would recommend this business to everyone in Jacksonville or passing through.

These guys always do a great job when working on my vehicle. Great service and even better costumer service. They even stayed open late to make sure I didn’t have to leave my vehicle over night.

Awesome customer service, really good prices! Ill definitely be back and Ill be recommending my friends thanks NTB BEST IN TOWN

This is the first shop Ive ever called where the person on the other end was incredibly friendly, courteous and well spoken. Customer service like that is awesome! Well done, gentlemen.

FRANK is your man. Ill tell you what. Ive come here around 6 times over a long period of time. Frank has been the one to help me everytime and Ill tell you what.... This man cares. He has bent over backwards to help not only myself but several others Ive noticed while in the waiting room every time Im here. His customers service has set the bar high for the shops here in Jacksonville NC. His dedication has made me a long term customer for NTB and I recommend him and NYB any chance I get. So in short... Thank you Frank and keep up the good work!

Paul and Frank are true professionals that understand customer service. They treat you right and get you what you need, without trying to find ways to get your bill higher. Nick even researched a problem with my husbands truck and saved us from replacing the wrong part, a total of $1500 in savings. And being a woman, I have never felt talked down to when taking my vehicle in alone. I highly recommend these guys.

Awesome service and awesome people. Willing to work with you and provide grade A quality.

You can tell these guys really care about the customer. Each time I have had my car worked on by them, they have gotten it done as quickly as possible. They do not like making their customer wait and sometimes even will get the job done in under thirty minutes. Needless to say, I highly recommend going to this NTB for their great customer service.

Ive been having my vehicle serviced at NTB for years now, even before they changed the name. This shop in particular has always been great and helpful. I typically come to them for my oil changes. One time they spotted something that was wrong with my vehicle and luckily fixed as soon as possible. Typically with any issue, they go out of their way to fix the problem. They have quick and friendly service. Well done, gentleman.

They were amazing! I needed an inspection done on my car and they got me in and out super fast! So very grateful for them and will definitely be coming back for all of our car care needs.

Great prices and very helpful

This location always takes care of my autos. Customer service is excellent. They tell me exactly what needs to be done and are honest about the time it will take to perform the work. Frank, at the Lejeune Blvd location, is the bomb!

I’m very pleased with that service as well as customer service support I received while there. I stop by and they didn’t do like some others shop and tell me they didn’t have time. But they got me in and out.

Friendly and helpful staff will bring my car here for now on

This is the only place I’ll go, to have my car looked at. They’ve always been honest and work hard to make sure our town has a reputable mechanic looking out for our military families and neighborhoods. It warms my dad’s heart to know we’re taken care of here. Thank you so much!!!

Came here a few days back to get an oil change and they asked for my whee lock key to rotate tires. They couldn’t because my front 2 were bald. I come back a few days back, They never gave me my wheel lock key, and can’t put on my tires. Worst service.

Service is good but if you do go, don’t go to John, he’s extremely rude and disrespectful to his customers.

Just amazing service. Speedy repair. Set a dead line for when id get it back and met that deadline perfectly. Great people also.

The men at this location went out of their way to help me when our cars tire blew out. They explained everything that was going on and even came and got the car for me. They made a day I thought would be stressful, into an easy fix. I will use this NTB location for as long as I live here! Thank you so much!

If I could give this place negative stars I would. They care more about your money than your safety. I took my car here for an oil change and alignment. I was having trouble with the steering and mentioned that. After a day in the shop they told me I needed a new power steering rack, which was around 800 including labor. I agreed, and asked them to make sure it was safe to drive to New England the following day. They said yes. In Connecticut I lost power steering and could have been seriously injured or killed. Thankfully I took it to a reputable car place up there who fixed the problem. I called and spoke to Blair. Merchants only gave me the money back for the labor. Like I said this business cares more about your money than your safety.

Excellent service and very great service to detail. They took very good care of my rims when they were changing my tire. Highly recommended

This place is so wonderful that my husband asks me to write a review for them to show our appreciation. The staff there are professional and honest, the price is reasonable. We are the Asian couple that visit you this morning. Thank you for your service.

Sonny Meadows is like a customer service Jesus.

Frank was great. always looking out for the customer. They make you feel like family and the prices are great with fast friendly service

Tire rotation and oil change.Dirty handprints on door handle, dirt on inside door handle and door. What a mess!Did not reset Tire pressure monitoring system. Missing valve stem cap.I returned to discuss. Manager gave me free oil change for next visit. I will give them a second chance, but am greatly disappointed. Gave 2 stars because manager tried to make right. If mechanics are failing to do the simple things, can they be trusted to do the rest?

Best place around, hank is awesome. Very honest and won’t screw your over or over charge like most places. Will only use these guys

Frank is the nicest person youd ever want to meet. Great customer service! I will definitely be back for all of my tire and mechanical needs.

We have taken both if our vehicles here they did a wonderful job of fitting us in in a quick and timely manner. They are also kind and helpful.

Im big on reviews and after the first experience with this NTB I left a mediocre review. After receiving service I had to bring my car back days later. I left a review and not only did the owner reply to my email but when I called the manager assisted me with no appointment needed. I dropped my car off and Frank Buchanan (manager) not only got my car back to 100% but didnt charge me for extra work that he did in order to get my vehicle running properly. Im very impressed and will take all my vehicle maintenance business to the NTB on Lejeune Blvd.

Always professional and do a great job.

I had been going to NTB for years due to the excellent service I have always gotten. Unfortunately I ended up running into an issue where I was provided the wrong product for my car. That store is 4 hours away from this one. After being at the other two locations in Jacksonville, I spoke to Paul here and he got me squared away and even went above and beyond to make sure I will be taken care of in the future. I was beginning to have my doubts and I hated bringing another stores mess up to him but he was one of the most helpful people I have ever dealt with in regard to car service centers. I definitely recommend this location for all your car needs.

Christopher Mccomb thanks for getting us in and out approximately time you made our trip home very smooth enjoying New tires👍👍👍.

We had a problem with the tires I ordered but frank made sure he matched my price with tires they had in stock. Very professional and understanding. I’ll definitely be returning!

5 stars for the tall guy at the front desk who came outside in the freezing cold to help me out. Im in town visiting family and needed my tires filled. I went to ask the man at the front if someone was available to do it real quick since I was in a hurry and was late meeting my grandfather. He was very nice and very polite. Instead of just askin one of the others do it, he came outside and did it himself. Mind yall its freezing outside and even I didnt want to get out of the car.

I went to NTB thinking I had a rim leak but it turned out I needed new tires. Once they took of the tires they noticed I needed new brake pads. Frank took the time to talk to my dad on the phone and explain what was going on. Frank and Paul made sure to keep me updated. They found two bad parts after they had thought they were ok but they werent. Paul took care of this for me which was such a kind thing to do and a tremendous help! Im so thankful for them and all the hard work they did! Thank you again Frank and Paul! I will definitely be back!

Terrible customer service. I scheduled an appointment for 9:30 for oil change. I was there for more than an hour and my car wasnt touched.

Outstanding customer service. This will be my new tire shop hands down. Thanks again for helping a guy trying to help a couple of ladies in a tuff spot.

Came here to get my tires mounted and balanced on a Sunday. They got us in quickly and dealt with my pain in the butt reverse mounted rims without damaging my challenger rims or breaking the bank. I will definitely come back. Thank you!!