I bought a 2018 Malibu Premier from Sanders Jacksonville two weeks ago. So far Ive had absolutely zero issues with the vehicle. My experience with the dealership itself was wonderful, my salesman George was very friendly, did not pressure me and allowed me to explore the vehicle and check out everything it had. The actual signing process was very quick because I had my own financing and I was in and out of the dealer within 2 hours. I highly recommend checking out the vehicles this dealer has if they have one you are interested in. I will be cross-shopping their inventory again the next time I purchase a vehicle and will recommend my friends and family to them.

I have had nothing but a great experience here!! From when I had to buy my car unexpectedly after losing my other car to Hurricane Florence to having my car maintained here since. Brennan White was who I used when I bought my car and I felt I got a great deal, in fact I feel that I love my car much more than I expected to. Service has been great to deal with as well, they get me in there quick for maintenance and normally my car isnt there too long. Plus I love their shuttle service, it really helps with my schedule.

SANDERS FORD of JACKSONVILLE, NC is my go to location for our 55 year old classic Ford Thunderbird. With Mr MIKE RIGGS, handling all of my high demands for treatment and handling of my baby, to Mrs Tiffany keeping us informed of every step that we need to know, to all the classic car technicians ensuring all the squeaks and sounds were looked at and taken care of with the white glove treatment. I have been coming to this location for over 15 yrs and highly recommend Mr Riggs, Mrs Tiffany and SANDERS FORD!!! For your next new Ford, or car service needs!!

My 2018 Ford Focus randomly stopped driving the other night while I was headed home from Wilmington, it had to be towed by Smiths Towing (Dan was very kind as well!). In the morning I got a call from Richard letting me know what they were doing and what they are trying to figure out! Finally they were able to diagnose it and Richard has been working for two or three days to convince Ford to cover it as my car is relatively new. He is amazing and managed to get it covered which is a blessing!! I can’t thank him enough!!

Recently moved to NC and wanting a Ford dealership to continue maintaining my 2019 Ford Ranger I found Sanders Ford. I called and asked if I needed an appointment for 15,000 mile scheduled maintenance. The person asked if Id be dropping off or waiting and I let him know that Id be waiting. Following that, an appointment was scheduled for 11A on a Thursday. I arrived at 5 past and checked in. At 11:50 I noticed my vehicle still in the parking space that I left it in and went in to ask if I could get an estimate regarding how much longer it may be. I was on an extended lunch break but needed to return at a reasonable time. The person I was speaking with went to check, returned and apologized for not entering the work order/ticket. I appreciated the apology but had to leave. Lesson learned...you may want to verify that a work order/ticket is entered into their system if you are waiting.Update. Changed from 2 stars to 5. Sanders Ford contacted me and following our conversation, I returned for my 15,000 mile maintenance (which was an oil change and tire rotation). They even provided a loaner vehicle to me for the day. Thats clearly above and beyond for an oil change and I wanted to call out because it highlights how seriously they regard customer feedback and make customer satisfaction a priority. I will be a long-term customer of Sanders Ford and continue to return for all of my Rangers maintenance and repairs.This was all addressed a month ago but Im just now updating my review. I dont want to give the impression that it took that long.

Randy is hands down the best, our car buying experience was painless and I love my truck. Highly recommend any sale from Randy!!!

Dont go if you have stock tint from a dealer. Ive had the same Toyota Yaris for 3 years had it inspected many a times at other places and they said their tool they used for examination said my tint was too dark. Even though a Rubicon next to me in the parking lot had darker tint. Hahaha. Wont be going back ever. Dont go there. Theres plenty of repair shops around.

Bought a 21 Bronco and had an absolutely outstanding experience dealing with Mike and Cassnadra. Definitely recommend. No bs, very personable

Stephen Delong was a wonderful salesperson and was nothing but helpful with the purchase of my new Mustang Mach E! Thanks again!

This service center is WAY WAY WAY overwhelmed. It took 3 days to get what I needed done because they didnt have the parts and the mechanics were so far behind. I needed to use the shuttle service and I waited 2 hours and finally begged someone else for a ride. The employees themselves are very nice and try their best. THESE PEOPLE NEED HELP....... PLEASE HIRE MORE PEOPLE FOR YOUR SERVICE DEPARTMENT AND STOCK MORE PARTS.........

Excellent salesman, Zach was great and stayed in contact through the whole process.he had all the numbers ready very quickly, and notified me just as soon as the financing was approved. He was very knowledgeable on the features of the truck, and quickly helped us set everything up through the app and got our phones all linked up to the truck before we left the dealership. Im very happy with my truck and would highly recommend Sanders Ford.

I’ve had great experiences with Sanders on multiple different occasions. Specifically Tiffany in the service department and Joe in the body shop. Tiffany has taken care of our explorer for years now and is very professional and ensures customer satisfaction. Joe has also taken care of us and is awesome to work with. Thanks Sanders for your awesome staff and taking care of our vehicles!

The repairs fixed the issues. The repairs were done in a timely manner. The diagnostics were performed after I scheduled an appointment. However, the appointment was for 9, and the diagnostics wasn’t done until late afternoon.My biggest concern is that that my name is not Robert, but that’s how the emails are sent to me even though I have told them on numerous occasions my name.

This review is for the Service Department. Scheduled an appt for Saturday 10/23 for two recalls and one repair of the windshield seal. Before this appt was scheduled we had to wait for the recall parts to arrive, understandable.I went in person to schedule the appt and it was made clear to the woman that this was for the recall AND the other maintenance repair. She confirmed the appt for recalls and windshield seal.When we arrived to our appt on 10/23 we’re told they don’t do repairs on Saturday’s only recalls. We scheduled this appt specifically for all repairs to be done in one shot, but then we’re told we needed to reschedule for a weekday.Reluctantly, we scheduled it. Fast forward to today the day of appt, we call to confirm and they said they’re not sure if the parts are in and might not be able to provide the service today then they transferred us to a voicemail. The appt was cancelled because they weren’t able to provide a transparent answer if the parts were actually in stock.

Very helpful when i come in i was in need of a vehicle and they was able to point me in the right direction

Very professional staff starting with Sales expert Randy! From the start, Randy makes you feel comfortable while sharing knowledge about selected vehicles. The dealership appears to be spot on with all related processes involving the sale of vehicles. Regarding the Ford Fusion 2020 SE, very nice ride with comfortable seats and an easy to use Infotainment system. Good job Randy and Sanders Ford!

Since I purchased my F-150 fromSanders Ford dealership the servicehave always been courteous andfriendly. The expertise and professionalismthat their employees exhibit in my book is5 Stars ***** service.If you’re in the market for a vehicleI highly recommend Sanders Ford dealershipof Jacksonville North Carolina for all your family.Tell the good folks at Sanders Ford thatIvan Irving referred you..

Great experience. Zach was a big help in finding exactly what I was looking for. He stayed in contact throughout the process and is still doing follow ups to make sure all is well with the vehicle.

Only left 1 star because I couldn’t leave 0 stars, first little guy was aggressive and tried to bully us into his office, things didn’t go his way so he push us off on to someone else, other guy didn’t answer any of our questions and promised to put a lot of work on the “we owe you” and didn’t. Avoid this place at all cost

Highly recommend going to Sanders Ford if youre looking to buy a new car. I worked with Jesse and he was fantastic. Sanders made the process so quick and painless, the process was easy. They were trustworthy, took into consideration my wants and explained every thing in detail when going through papers. There were no last minute surprises, they were very professional and it was a great experience.

Loved the overall process. I’ve bought several trucks from them. This dealer is easy to work with and takes customer service seriously. They’ve earned a repeat customer for life.

I made an appointment. I arrived early. They started on my truck early and I was out of there in an hour! The personnel in the service department are very professional and so nice. They’re a great team. Thank you

Awesome service Team, Rich handled our service and his team. If you want premium quality service, go there.

We bought a 2015 f150 and paid $4000 for a warranty that Ford will not back up. We have tried contacting Sanderson Ford on multiple occasions and got no response. DO NOT BUY FROM THIS SO CALLED PLACE OF BUSINESS. ITS NOTHIGN BUT A SCAM

Everyone was very nice and helpful! I came looking for a used car and drove away with a brand new 2021 Ford Ecosport! I love it! Thank you all so much!

Hunting online and dealerships for a used car at this time takes patience and knowledge of what your needing. Found my daughters ideal like new car online at Sanders Ford. Spoke with Jesse by phone and text making the process much easier to complete. Drove 2.5 hours to test drive then purchase. Car was as pictured online and in excellent shape. I Recommend purchasing there for reliable information and support on Car, The Finance and Caring Management. One star down due to waiting time on financial personnel. If not for that then Five Star Experience. Thanks To Jesse.

Great truck buying experience. Great salesperson. All around great service.

Mel was absolutely amazing, great personality, amazing quality as a person! 10/10 would recommend having him help you out. Will get you what you need and want because he wants what’s best for you :)

This is your typical dealership where they play games with your finances. Spoke to someone about a vehicle, she assured me it was available and I could get it that day. I filled out a form to run my credit. As soon as it was ran, they informed me the vehicle was actually sold yesterday, but of course, they had plenty of vehicles twice the price. I informed them that was out of my budget and they tried to convince me I could afford it with the right payments. I ended up going somewhere else to get a car. Then the next week, they called me to tell me that the original vehicle that I wanted was suddenly available.

Jeff and Tiffany in the service department are awesome. Always professional and helpful - thank you for making our experience easy each time we come.

Wonderful place to buy a car. Sanders Ford in Swansboro has fantastic staff, both friendly, helpful and professional. Will definitely be going back for servicing our vehicle.

Many times when you have an appointment for repairs, the repairs dont actually start until well after the time you think they should. The staff got me in and out in a quickly and in a friendly manner, and I think that is all you can ask out of someone doing repairs.

The only problem that I have, is that my truck went in for a fuel service, oil change / the works, and front brakes.When I picked up my truck the additives that was in my fuel caused my truck to stall a couple of times, had to pull over and let the truck catch up with itself. Runs great now put some high test gas helped clean it up and out. I hope that this was helpful.

I brought my vehicle in initially for a horn repair and what I believed to be a transmission issue. Jake was my service advisor and I’m definitely glad he was. The vehicle was looked at and I received a phone call the next day on the result of the inspection. Up front they had informed me that because it was two separate issues in very different areas of the vehicle that there was the possibility of being two inspection charges, which I was okay with. When they called they had told me they had done everything in their power to find the transmission issue but could not find anything. However, Jake was kind enough to remove the charge since they could not find anything, which I was super grateful for. They then finally replaced the horn assembly quickly, however a wire was blown after they had tested it which caused a delay, but they were quick in relaying the information to me. It was going on a couple days now (understandable because they had to check the individual wiring) and Jake jumped through multiple hoops in order to get me a rental vehicle because I needed one for work desperately. At the end I was expecting to pay more due to the secondary issues, however the price of the repair stayed exactly the same, and no transmission check was charged to me. Jake was extremely helpful and that man definitely needs a raise for his hard work and great attitude even when I had multiple questions.

Excellent experience. Jesse Leyble was efficient, courteous and never wasted our time. Great price on our purchase and excellent trade in value. I had done my research and knew the value of my trades. No need to haggle when the deal is done right. One of my best car experiences.

Bunch of lying crooks. Stay away. Would not buy a skateboard from this crowd of liars.Now they want to charge me $2400for the 3rd clutch needed in 3 years.Criminals. Stay away!

I was satisfied with my salesmen, and my car as well. the car was completely covered in pollen so it was hard to see anything on it. but i went ahead and signed, and after they detailed it and coming home, we realized a dent on the driver side, and where it had been worked on. they gave me less for my car because they said the same was done to my car. Im the type that has to get it fixed, so its gonna cost me more than I want and shouldnt have to pay. after removing the Sanders Ford sticker on the back, we realized there were multiple chip places (obviously seen before putting the sticker on there). I guess thats what you get with a used car, but other than that Im tickled with my car.

They did a great job and Jeff was very helpful and kept me update, also did the full services under a hour. I would give them a 10

Great people to deal with and great service after the sale. Id buy again from them, and from me, that is high praise!!

Eric at Sanders Ford was top notch. His professionalism and knowledge of the truck’s features are what made us lifelong customers of Sanders Ford. We will be back in the future to see Eric for our next truck.

I had the pleasure of dealing with Jesse @ Sanders Ford recently. My old vehicle died on me and needed something quickly. Jesse went above and beyond to help me and even drove a couple hours to come pick me up when my ride canceled.Bought a used (slightly) Ford Explorer Limited and I love it.I highly recommend these folks, everyone there were assisting each other and made car buying an enjoyable thing.Thank you Jesse.

Sanders Ford in Swansboro, NC is phenomenal in All areas & aspects of shopping & purchasing a vehicle ~From beginning to end they were attentive, helpful, friendly & professional !!I usually dont even leave the dealership name on my vehicle ... Im happy to say that Sanders Fords logo will remain where it is on my new Escape !!Im thankful for Chuck Timeus & his decades of loyal service to customers such as myself !! (Duly noted as not a Ford fan)My dad was a die hard Ford man as is my husband ... And now Im looking firward to being a Ford customer for life ~~~

Great costumer service! Thank you very much.

They were very accommodating in getting my vehicle in for the service. They had a courtesy shuttle to take you to work or home.

Sanders Ford is one of the best dealerships in the nation. Old school rules still apply here. Rules like loyalty, trust, patience and hard work on your behalf are just some of the characteristics you will experience. George and Steve are powerhouses within the organization that made my truck buying experience exceptional. I drive Ford and I shop Sanders.

Amazing sales representative ( Jamel Lloyd ). Went above and beyond to make sure I got the right fit for me. As well as making sure I got a fair deal and an option to get coverage. Best experience I’ve ive had at a car dealer ship. They treat you like a friend. Will for sure refer to others and will be back when i need a upgrade down the road.

Excellent service at Sanders Ford. I have purchased 5 vehicles from them over the years and I have never had a single problem. Jeff in the Service Department is Awesome!!

Fred was awesome!! He did EVERYTHING he could to get us the best deal and put us in the car we wanted. We didnt have to settle for less. This is the 3rd car we have bought from Sanders Ford and all future purchases will be through Sanders Ford! Service department is also great too 👍🏽

I recently bought a pre owned F150 from Sanders Ford. I must say I am thoroughly impressed with the whole team at Sanders. I spoke to George L. and he worked with me and went above and beyond to make the experience great.Ive been scouring all of ENC to try and find a 4wd truck under $15k with under 150k miles and had been struggling. I came across a new listing here at Sanders and made contact to come in and look first thing in the morning. Upon arrival I was welcomed by George who took me to the truck as we went through everything from headlights to tail gates. He was knowledgeable on the ins and out of that particular truck even with it only being on the lot for one night. I completed my purchase with ease and everything was very streamlined.Sanders took the time to detail the truck thoroughly and apply a sealant over the exterior, they even provided me with a rental while they did this and dropped the truck off at my home.All in all I would give 6 stars if I could. Thank you to Sanders for everything

They take the time to figure out what you need and try to get you the best price.

They bless me with my first car it running good thanks to the deal I walk away a happy person thank sanders ford .

Randy was a great rep event though it didnt work out he stayed professional the whole time. Thanks randy

My fourth visit (mostly regular maintenance plus a few self inflicted problems). Sanders is consistently efficient, professional, and polite. They are a great place to have my truck serviced

Sales department was great...thank you Randy Prater

Great staff, Art was awesome, and the Mustang is sweet. Thanks guys.

Less than 30 days after my friend bought a used Explorer from Sanders in Swansboro, the engine was running hot. After discussing it with a couple mechanic friends, they felt it was the water pump. She took it to Sanders service department because it requires special equipment. They didnt feel this was the issue and did a diagnostic check. They found other issues and charged $1,548. When her car was still running rough, she took it back and they told her it would be another $1,800 to fix the WATER PUMP!! We are a Ford family with an F-250, Flex & Escape, etc...Sanders will never get my business again!

Very helpful associates who can guide you in the right direction for what you are looking for. Friendly and patient while also providing fast service. Would recommend their salesman Zachery was a huge assistance. Also for military members who cant seem to get off base. You can ask for them to possibly pick you up. Really useful for those new to the area.

They are friendly and very professional. Makes the car buying experience very easy.

Brennan white is a great guy to buy a truck from. it was a great experiance. he knows what he is doing. herbert g cahoone

Less than 30 days after my friend bought a used SUV from Sanders in Swansboro the engine was running hot. After discussing it with a couple mechanic friends, they felt it was the water pump. She took it back to their service department. They didnt feel this was the issue and did a diagnostic check. They found other issues and charged $1,548. When her car was still running rough, she took it back and they told her it would be another $1,800 to fix the WATER PUMP!! We are a Ford family with an F-250, Flex & Escape, etc...Sanders will never get my business again!

Was in just for oil change, but there were some maintenance items I had missed that were taken care of which I appreciated and was informed of some others that would be addressed next visit. Quick and courteous!

We just bought a 2021 explorer and dealt with Jamel as our sales rep. He was outstanding and the team worked very well to get us what we wanted. Will definitely be coming back for another vehicle when we are ready to buy again.

Excellent Experience with Fred Steven’s! As someone who does not like shopping for a new car (the last car I bought was a 2006 Ford Expedition, in 2006), Fred Stevens made the whole experience, from start to finish, enjoyable and stress free. Plus, he sold me the sweetest Mercedes Benz at a phenomenal price. Thank you Fred Stevens and everyone at Sanders Ford.

The service was good, but had to wait extra hours.

I really appreciate their courteousness in helping me to figure out the issues my truck was having at the time. They got me set with a temporary car so I could get family around town while they were working on it, Once I had locked the key in the temp car and I called Sanders Ford in reference to it, they dispatched someone rightway to unlock the doors with no problems. I am really glade to come business with them (Bravo Zulu).

Best experience with Sanders Ford from start to finish! Family owned dealership that treats their customers the right way!

Fred the salesman was amazing. He sat down with me and my wife and listened to what we wanted and put us in the truck I wanted. Very happy with Sanders ford and will be doing business again with them.

Love the parts department. The 2 guys in the diesel bays are super cool and very knowledgeable Hard to get anybody to call you back or get information on extended warranty from the other department. Exckuding the 2 departments i mentioned the rest of the business is questionable in my opinion.

Fantastic service department, all the staff were polite and very efficient in completing the needed work on my 2020 Ford Ranger. Best experience Ive ever had at a dealership, wont take my truck anywhere else.

I had a great experience working with the people from Sanders ford! I absolutely fell in love with the ford explorer I test drove and honestly thought I was going to have to give it back, but finally after all day of haggling, I decided to call the sales manager myself and discuss pricing with him, and I have to say he pulled through! Got the amazing vehicle I wanted and at the monthly price I wanted! Will definitely be going back when its time for my hubby a truck!

This is a great dealership. It has the friendliest people working here. I have never been treated so well at any dealership until driving to this dealership. The people who work here WANT to help you. They all are considerate & kind & helpful and your not charged an arm & a leg for work done. In all my 60 yrs of living and the dozens of dealerships I have visited, this dealership is the bestest of the restest, BY FAR!

Absolutely amazing! From the moment we stepped foot in the building we were taking care of. Stephen Delong and Kevin Blake are two of the best to do it! Hands down would recommend this dealership to everybody!

BROUGHT MY VEHICLE TO GET A DIAGNOSIS THEY TOLD ME TO JUNK MY VEHICLE. I never spoke to them rudely about it, I wasnt in a rush. I saw the 4.7 stars review and i was like I have to bring my vehicle here! I brought the vehicle at 8 am went back at 12 pm and they still havent checked it. I was like ok Ill wait a bit longer. Took them till the end of the day to get a complete diagnostic. I read the diagnostic and I was like oh well guess ill go to another dealership and I wasnt mad. Then I decided to take it to dodge in jacksonville showed them the paper they told me that it was very unprofessional, got to work with the car, and they decided to give a call to sanders Ford. Then a service manager decided to give me an apology right after his boss heard about it and offered me another diagnostic then I told them ill just take my diagnostic they gave me. Who knows how many other people they told this to, honestly I wouldve given up on the vehicle if it wouldnt be for my knowledge on working with cars. I wouldnt recommend bringing your vehicle here but it aint my decision its yours. Dont get tricked with the 4.7 stars reviews.

Very poor customer service!!! Always have trouble confirming appointment that we scheduled. Always have trouble receiving a rental car. We bought a new Ford Focus and it has been to sanders Ford 5 times for clutches to be put in our automatic transmission car, that they sold us saying it is an automatic transmission. They are never willing to help and always have to contact mangers or talk to district mangers to solve problems they create. And now when an issue comes up it is alway COVID’s fault!!! I was a Ford person my whole life but due to my experience with ford, I will buy anything else but a Ford.Great job sanders Ford!!!!

Jake went above and beyond to schedule the work on my car. I was very pleased with their service and will be back to address a problem that they noticed when fixing the initial problem.

I really appreciate Al explaining everything to me that was going on with my car. The mechanics that worked on my car did a wonderful job at fixing the issues.

I have found that all the people I have dealt with at Sanders Ford are extremely customer friendly and make every effort to ensure my satisfaction during my new car purchase. I recommend they highly.

Shout-out to Zach Reinhard who works at the Swansboro location! He was patient and took a pressure-free, positive approach as a salesman. Although I did not make a purchase, I highly recommend working with him when you are visiting Sanders Ford at either location-just ask for Zach. And when you are there, the entire staff will treat you with down-to-earth & honest service. My husband and I were truly impressed!

Zach walked me down the line of F150s and answered all my questions thoroughly with expert knowledge found me the perfect truck. I gave him my budget expectations and the whole staff did their best to accommodate me. 11/10 would recommend Sanders Ford to anyone. Keep up the great work!

What a great buying experience Sanders Ford provides. I have purchased many, many vehicles over the years and across this great land, having good and not so good experiences. More often than not, the car industry is full of horror stories, buyers remorse, broken hearts and the expectation of a handshake accompanied by a knife in the back. New and used car dealers are of course in business to make money, and as much as possible. Arent we all though? Businesses can make money and take care of customers at the same time, and thats what Sanders Ford does. Car buying can be a nerve racking experience and I truly believe that the Sanders team took excellent care of me and their company. I got a great deal on my 2021 Expedition and Sanders Ford earned a repeat customer. Special honorable mention to Ethan Dobson in sales, Brandon Lattimore in finance and Sales Manager Darren Bailey. They make car buying reminiscent of days past when automotive dealers worked to earn customers for life and not just a one time sale. I highly recommend Sanders Ford to anyone in the market for a new or pre-owned vehicle.

I was a loyal customer purchased a few trucks from this dealership. I had an issue with financing and was kept told it would be fixed and it would only take 2 weeks. Here we are 3 months later and it’s still not fixed. Spoke to the GM Ray and he said I can’t do anything why don’t you go to your bank and refinance I said this is your dealership error and you need to be the ones that fix it, then he told me to go talk to his employees/ sales man/ finance guy, I was mind blown at his response he’s the boss and asking me to talk to his employees lol poor leadership.

I really appreciate this service I received during the transaction of the purchase the salesperson was very knowledgeable about the purchase.He was so helpful i would recommend him the salesperson at Sanders Ford. Thank You so much for all the help.

Hats off to Justin Morrison, Sales Consultant with Sanders Ford in Jacksonville, NC. He was amazing in getting me in a new Ford Escape. I drove from Wilmington to Jacksonville, NC after speaking with him by phone and knew I would be in good hands once I arrived. He totally delivered.

All the staff was Great.My service advisor was lynnette crow. Also I spoke to Jake. Both of them were very helpful.

I have had some issues in the past with the service department, however I had a great experience today. Lynnette was very helpful and was able to help my wife with a warranty claim while I was out of town. I highly recommend Lynnette as a service provider!

We had a wonderful experience with the assistants from Jamel here at the Sanders Ford in Jacksonville, NC. He was very knowledgeable and patient. We definitely would recommend everyone go to Jamel for any assistants.

Upon arriving at Sanders Ford, I was promptly greeted by a warm, friendly, courteous and professional service advisor, Alexander Sinking. He immediately asked why I was there and my truck was taken In for service. I was told approximately how long it would take if I needed a ride home. I chose to wait and was asked if he could get me anything. Im pleased with the service I received and would not hesitate to return with any problems I may have in the future and I would highly recommend Sanders Ford to others that are looking for excellent service.

Had a great experience purchasing my F150. If youre interested in working with someone whose going to take their time & help you understand everything about the vehicle & buying process - Sanders is the place for you.Also, If you want to do the research yourself & just hammer out the details for a quick & easy transaction - They can accommodate you also!George Lanvermeier is who I worked with & he was a pleasure. I would have no problems referring this dealership & the sales representative I worked with. Steve in the Finance Dept. also did a great job and helped me understand the importance of an extended warranty so that I have many miles of worry free driving a head of me.

We have been in and out of the Camp Lejeune / Jacksonville area as an active duty Marine family for the last 30 years. During that time, we have always come to Sanders Ford because of their customer service, attention to detail and maintenance knowledge. Outstanding maintainers and staff!

We brought our car for service and we had a great experience. Everyone is friendly and they have excellent customer service. Jake Bailey was our tech and he updated us on our vehicle and kept us informed on everything that was going on. I will bring my vehicle here from now on. I highly recommend.

Buying a car or truck can, and often is, a real aggravation. There are so many unscrupulous dealers and salesman out there that it can be a tricky process to try to not get taken advantage of. Believe me, I have been on the bad end of a deal once or twice. I am very pleased that my most recent truck purchase was quite the opposite experience. I simply found what I wanted and they gave me a price. The price was very good without the need for negotiating and I purchased the truck. It really was that simple. Sanders Ford has been operating in Jacksonville for a very long time for a reason. They take care of their customers and I am glad to be one of them. So if you are thinking about purchasing a new car or truck, there is no better brand than Ford and there is no better dealer than Sanders! Go see Kyle Reinhardt and get yourself a deal. Tell him I sent ya!

Quite possibly the worst service department I’ve ever dealt with. Grossly underestimated cost and timing. Service writer Jeff doesn’t return phone calls or follow through with updates or status. Tried contacting the service manager and he seems to care even less.Unsure of the ability of the repair staff but having these two as the face of your department is not a good look.

Man! Jake in the Service department take care of me very professionally. Made me feel like a family member here at Sanders. Also I was interested in taking a look at a vehicle for my wife, a new explore. Zachary Reinhard helped me out. He had a answer for every question and also was extremely professional as well. Every happy with the Sanders Ford and would recommend them to anyone looking for a new vehicle. Very informative and very happy with the experience. Thanks again

I was having some issues with my vehicle not wanting to start. I called Sanders Ford and they got me in that day. Jeff D was my Service Advisor and he bent over backwards to make my experience at Sanders Ford the best. The whole staff appeared to be very knowledgeable and willing to help each customer with the same motivation as Jeff did with me. As long as I receive that kind of service, Jeff and Sanders Ford has a customer for life. Excellent job!!!!!

I took a chance and bought a F350 from sanders. No issue but now that Im trying to buy another vehicle and they are low balling my trade in. This is what I get for supporting a buisness in a military town. They tried to low ball me when I was active duty now as a veteran they are doing it again.. I knew I would see the companies true colors again. I thought they changed. I was wrong. If you want to buy a ford leave Jacksonville.

Outstanding auto sales operation from start to finish, treating me like a member of the family. From the salesperson to sales manager to business manager, it was seamless. I look forward to meeting the service department and answering all questions on my new car.

Bought a new 2021 F150 from them,Lariat 5.0To start, don’t buy anything or trust anything Justin Morison has to say, he’s a terrible sales person and will lie to you to get a sale. He will lie about what your buying. I don’t even recommend anyone in that dealership, I have had a much better time at Cela Ford In new Bern. They have been great, Go there or go to Wilmington.1,200 ish miles: couple CELs came on, they just had to “update something”Around 1,500 miles: left rear door sensor broke, says my door is ajar, waiting for parts for 7 weeks. Also transmission whine like there’s a turbo down there (Ford says that’s normal... I guess)1,600 miles: window seal is lose, rattles non stop, been 6 weeks still waiting for parts3,800 ish miles: low oil level, checked dipstick and there’s like damn near no oil, take it in, they can’t find what’s wrong after only looking at it for a day, put oil back in it and basically said good luck.I’ll never buy a vehicle from them again.

Great customer service when buying a new truck. No high pressure sales. We told the salesman what we were looking for and he did his best to put us in the truck that met our needs at a price we could live with. He was quick to give us some space so we could talk but readily available for information when we needed it. He was also very helpful in knowing just about everything about every vehicle on the lot as well as what was on the lot in their Swansboro store. If youre looking for a new or used vehicle, give Brennan at Sanders Ford a shot.

Great place, awesome customer service friendly. Jake in the service department was great

Mel is an amazzing person, very giving and caring,Mel made it happen for my daughter and I. Thankyou so much!!!!