This is a great place for all your RV needs. They will work hard to get you the camper you want so you will have a great camping experience. Christine, Kaleb, and Todd are a great group of people to work with. We love our new Raptor. Thank you to everyone at Travelcamp of Jacksonville for all you did to get us our new camper. Happy camping .. 😀😀

Purchasing from out of state I had spoken to other dealers and some would literally dismiss me when I told them I was out of town. I went to the Travelcamp website in Jacksonville, FL and it said they made buying from out of town easy. That could not have been more true! Chase did an excellent job of taking all my info. and getting the unit I wanted secured. A week later my family and I were on a plane and picked up are RV without a hitch. It was seamless and some of the best customer service I have ever experienced. If you are looking and are out of town they WILL take care of you! Oh and ask for Chase too!!!!!

Went in on a Sunday and was greeted by Rebecca. I told her I was a first time buyer and she treated me with respect and patience and never pressured me. She showed me many different options including used campers and explained the benefits of one feature over another. I finally found what I was looking for and was ready to put down a deposit but she informed me that someone had already placed a deposit on that camper a day earlier. She went the extra mile and found the same one at a different location and had it shipped in two days. She kept me up to date with the status (even on her day off) and helped me through the whole process. Financing was fair and easy to work with to achieve what I wanted. I finalized the paperwork and was provided a thorough orientation on Friday and towed it out Saturday morning. Thanks to the entire team including parts dept who answered a lot of questions. I look forward to the same quality service here on out.

Purchased 31 ml Vibe by Forest River at Travel Camp it was not ready when I arrived so I was put up in the motelFor one night and reimbursed several weeks later VIA mail and when I picked up the trailer it had two love seats in it it was supposed to have one love seat and two recliners so they took one love seat out and promised that the two recliners would be shipped direct to me at my location in Ohio as thats where I was going to be for a couple of months. Well its been over 2 months and I kept being promised ship dates from travel camp via Forest River. My salesman Jake has attempted to stay in contact with me about the issue although there is still no resolve frustrated to say the least because I bought and paid for to recliners to be in the trailer and they took the second of seat out so I only have seating for two people .

My rating is so poor because we cancelled our extended warranty in June...it is almost November and we still have not received our check back for almost $3000. I have called numerous times since June and spoke to several different people all with the promise we would get it soon. This is unacceptable! Over four months and they still dont have an answer and know the status of my refund. I am to the point that I am going to contact an attorney.

We went looking to buy a class a motorhome used. Rebecca was our sales person she went so far above and beyond to help us and make sure we could get everything we wanted on our budget! She kept us updated every step of the way was an exceptional person give her 5 ⭐️!!! Bo was the gentleman that helped negotiate our deal he was so helpful and did everything he could to get us the best price while working with Rebecca definitely will go back to them to buy another motorhome!

Great experience...Chase was our product specialist and answer all the question we had and if he didnt know them he went and got someone that did...great young man....everyone one at Travelcamp was great...thanks so much for the positive experience

I bought a used camper from consignment recently at Travelcamp Jacksonville. My sales agent was Mitch Flemmers. He worked his tail off to get me the best price and took care of all the details so well. I found him to be absolutely diligent, professional and caring. He answered every question or concern I had with prompt and courteous service.In addition to Mitch, I found everyone to be extremely professional and thorough....from the receptionist (Gloria) to the warranty specialist (Spencer) to the walk-through agent (Pierce) and the technician that checked everything on my camper, installed my brake control, installed my sway bar and weight distributor (and went over how to hitch and unhitch, etc.), Austin. Everyone I dealt with was great.I would recommend to seek purchase of a camper from here. I did visit several places, and am so glad I chose Travelcamp of Jacksonville.

If you’re looking for quality products and excellent customer service then do not go here! I bought a Riverside Retro, which is the biggest piece of junk I have ever purchased by the way, at the first of this month. I guess my biggest mistake was buying it without seeing it because I never would have otherwise. But I live eight hours away and they had the model we were looking for. I had so many issues with it in the first month. I have called this dealer at least a dozen times not one single call back. Funny how when I was buying the camper they called me back instantly, but now that I have questions and problems no one is ever available. I’ve called the manufacturer, nothing. I’ve called the warranty department, nothing. One of my issues is a gas leak in the stove area someplace and now we can’t even use it in fear of dying. I don’t think that’s a petty complaint but yet they don’t seem to take it seriously. Now I’m sure Travelcamp will say “ we’re sorry you had a bad experience someone from our department will be in contact with you as soon as possible“ just like they have in all of the other negative reviews. Well, I don’t really expect anyone to be in contact with me and I have given up on any kind of assistance from this place.

Rebecca was awesome to work with. She was super patient with me being a first time RV buyer and answered all of my questions. There was no pressure to buy and they really worked to give me a deal I was comfortable. The walk through was very helpful and I cant wait to use my new RV!

We at AGAPE Community Health Center wanted to thank Travelcamp for a wonderful experience with the 2 RV rentals. We rented the units from you all to use as office space at our COVID-19 Testing sites. Our staff found them to be very comfortable. Greg and Brian were amazing to work with and were very helpful whenever we had an issue. We sincerely appreciate the way Travelcamp met our needs and offered excellent product and service.

My husband and I were stopping in to check their inventory. And of course, we had found a unit that our truck could handle, had bells and whistles that my hubby was looking for and in the price we were comfortable with. We were introduced to Rebecca and the rest is history!Everyone was fantastic. They were all there to help with any questions we had. Shout out and high fives to Rebecca (Sales person extraordinaire), Christine (Finance Guru), Chris (Closing Master), just to name a few. It was an awesome experience!! Thank you all!!

My husband and I just got our first travel trailer. Everyone we dealt with was amazing. Rebecca Evans helped us find our perfect home away from home. She is the bestest. Samantha in parts is also amazing, got us everything we needed and then some. Scott(I think) in Finance was awesome, and John in service was Epic, in teaching us how it works. Thank yall for making our experience Amazing!!

We got our first TT here, Excellent Costumer Service. We spoke to Paul Cox over the phone and he is super nice and very accommodating, He helped us all the way and made everything possible on buying our first TT. Highly recommend. Thank you Paul and thank you Travelcamp of Jacksonville 👍

We bought our RV from them four years ago. It was (supposably) brand new. The first year the right slide broke took it them almost a year to fix it. That was after strong words between all of us. When they were working on it they didnt keep refrigerator door open. They were suppose to clean it...NO ... Mold everywhere. We had to replace some of the drawers. So we now have had it almost four years after everything the left side slide doesnt work. Again in the shop to fix it. Also all furniture has peeled. Flacks every where. to say in the long run wouldnt buy anything again from them. BUT we have enjoyed it when we have been able to use it. Love RVing. Just my opinion, we may have just got a lemon from the factory.

What started as a very good experience with Travelcamp, unfortunately turned into a very bad one.We had been shopping for a motorhome and decided on a Tiffen Class A that we found at Travelcamp in St. Augustine. Since the motorhome was used, we asked the salesman how we would know that everything was working as it should and that the vehicle would be functional and safe to use. He told us that it would go through a 144-point inspection. We specifically asked about the levelers and the salesman assured us that they would be checked and would be repaired if they were not working properly. He also said that the repair to the levelers, if needed, would be at the dealership’s expense.During the walk-through/orientation the levelers would not work properly. Travelcamp assured us they would take care of it, and they would be working properly when the unit was delivered. When they delivered the motorhome, the levelers did not work properly.We called their customer service a few times and they assured us someone would get back to us. No one did. After calling numerous times we were finally able to get ahold of a manager, who was very apologetic and said she would call back. Again, nothing. We called again and got more promises that we would be called back. It has been over a month and as of yet we have heard nothing. No return calls. No attempts to correct the problem. No effort to honor their word. No working levelers.

Neal Raybeck did an Amazing job taking care of us fir the purchase of our new Traveltrailer. Chris in Fi ance was equally prepared and had us in and out in a very timely manner. We would highly recommended TravelCamp to anyone looking to get into an RV.

Great service and awesome rental options. First time pulling an RV and they made sure all my questions were answered.

Very friendly, worked hard to get us what we wanted, Love all the peeps but especially Spencer, Bo, and Hugh. Thanks guys. Cant wait to start using our new get away.

This is the third dealer and third RV we have purchased. And, by far our experience far exceeded the others. The sales reps were knowledgeable and the finance people did a great job finding us an exceptional rate. We cannot wait to take our new River Ranch on the road!

My husband and I went to several local RV dealers. However the experience we had at Travel Camp RV was by far the best! We didnt feel pressured and the staff went out of there way to be kind and accommodating. Special thanks to a wonderful salesman Todd Lankford who was amazing, personable and patient. He answered all our questions without making us feel like our decision needed to be made before we were ready. 5 star service all the way!!!!

I had a great buying experience here. The customer service was amazing. The whole team was eager to help but never made me feel pressured. Bo, Christine, Hugh, Rebecca, and Bruce were great. Rebecca really went above and beyond, her helpfulness far exceeded my expectations of a sales person. I drove from south Florida after trying a few other dealerships and I would definitely do it again to do business with this crew.

For all the disgruntled shoppers out there, realize that there is a RV shortage as well as a automobile shortage in the US! Despite all of this, Bo and his team including Christine, Chris, Spencer and David at Jacksonville, FL made sure to work hard and keep me updated along the way! I purchased my RV in March and finalized everything today (8/14/21) and I couldnt be happier with their hard work, dedication to customer service, and professionalism throughout the process leading up to the final outcome. The last step is delivery, which is from Florida to Texas. If you guys are looking for an RV, look no further than Travel Camp. They will take care of you.

The dynamic trio, Sam, Tom and Chris did it again. Our second purchase from Travelcamp. We will be back. Flawless, low pressure process that was very professional from start to finish. Right RV, right price, right on time. Our introduction to the new RV from the Service Group was also very thorough and easy to understand. Our tech was very knowledgeable and offered many good pointers.

My wife and I bought our first RV recently and the manager, Caleb, took excellent care of us. We ended up with a brand new Palomino Backpack Camper for our Chevy Silverado. We couldnt be happier! Caleb, and every employee we encountered there, took great care to make sure any questions we had were answered and every need met. They are a busy store but when they give you their attention it is undivided! Great experience overall.

I have a review I posted a few months ago, but having difficulty updating it. My brand new camper was delivered to us with multiple issues and was told they would do everything to make it right. It’s been about 4 months or so now and part of that issue was finding a company to do the work because we honestly do not trust them to repair it due to the terrible condition it arrived in. Our camper is currently at Camper World here in Breaux Bridge, LA and let me say they have been amazing to work with, wish we had bought from them but they didn’t have the size of camper we were looking for. It has been there about 3 weeks now, when my husband delivered it they examined and talked with the Service manager who stated they were going to everything to make this right, blah, blah. We are now at a standstill as the repairman has been trying to get in touch with Travelcamp to get the parts he needs and the payment for the services, which is about $1800 due to the amount of issues a BRAND NEW camper has, which is utterly ridiculous. Maybe this will get your attention and you will contact our contact that is trying his best to make our camper usable for us or we will have to pursue further avenues to get you to do the right thing. People be careful dealing with this company they don’t want to take responsibility for poor service.

Stay away! Once they lock you into a camper and get your money all future experiences will be a nightmare.. we bought a brand new Winnebago in April. We bought from this location because they seemed reputable, went with Winnebago because we thought we were getting a superior product.. two months after having our camper the paneling above the bed came crashing down on us while we were sleeping.. they next day we called maintenance and were advised we should go buy an air nail gun even though our camper if under full warranty. Needless to say after three weeks of having our camper we were told that it was still in the queue to be troubleshooter, even though my husband did a full walk through with maintenance the day we dropped it off. We still do not have our camper back and it is almost October. Every time we call to check on status we get the run around if anyone is available to speak with us

I had my backup camera plug break and Henry from the Jacksonville store (parts dept) was able to find another in a spare parts bin, saving me from having to buy another camera. Thanks so much Henry

My husband and I went over there just to look at a travel trailer and ended liking a whole other trailer. We really appreciated Sam Talbot and his easy going personality. He was knowledgeable and helpful. He and our son showed us the best trailer. Spencer was our loan officer and he was also very helpful and knowledgeable. All the was very accommodating to us and so polite. We have really enjoyed our experience. We will be back and will be be sending others to them. 😀

We bought our brand new RV January and used it for first time in June to find out that we can’t use our stove and don’t have hot water because the propane doesn’t go thru. We left the RV in Travel camp on Beach Blvd for repair on 06/15/2021. After one month waiting to be fixed my husband talked with the manager and he excused himself and promised that the RV will be seen immediately and fixed right away. Now is two months already and nobody even contacted us with any updates at all. It’s ridiculous! People don’t buy from them be aware because they will take your money and be very nice doing it but the repair service after that is none existent months later we are still waiting to get our brand new RV and be able to use it.

Very nice place with tons of selection, and great service! Shout out to Ray for helping us out.

10/5 star reviewJake Zajicek was a lot of help. Helped pick out the right trailer that met my wants and more importantly my needs. Spencer was amazing and patient with the finance part of the house! And Kevin was fast and quick to install a brake controller for me in the matter of 10 minutes. Highly recommend this place if you are looking to purchase a trailer!!!

We had a great experience from the get go! We met Caleb the GM when we first arrived and then Neil, Chris and Joe took great care of us from start to finish. I would highly recommend Travelcamp!

After almost a year of trying to get a replacement freezer and refrigerator latch, because both plastic ones broke after a few uses we get a call saying they have our parts. $29.00 dollars later and this is what they mail us! Doesnt look like latches to me, a $29 bolt! Im truly believe they are treating this like a joke. Customer services this entire time has been horrible and thats only when we are able to get ahold of someone.

UPDATE: It is almost 5 months since I asked them to cancel my extended warranty plans, and nothing has been done.Theyre okay, but I wouldnt recommend them. They had the best price anywhere on the trailer I wanted, but they forced me to buy expensive warranty agreements or they would nearly double my interest rate.(Update: See bottom edit for details)I bought them, but requested cancellation as soon as possible. 4 months and several attempts to contact the dealer later, they have given me no assistance in cancelling the agreement. My agreement contract says I need to request a cancellation form from the dealer, but I guess I will not be getting that and will have to pursue other options.On top of all that, my brand new trailer has a serious leak, but after reading my $3000 service agreement, it appears that leaks and water intrusion are not covered so it wont help regardless.If youre looking at Travelcamp, go ahead but please negotiate harder than I did. DO NOT let them bully you into buying the extended warranties as they did me.EDIT: I received a phone call from the finance department the day after posting this review. Suddenly they are happy to send me my warranty cancellation form, after me having made several phone calls, texts, and emails to them over the last four months!On the phone I also learned that the finance department and the sales department dont communicate too well. Instead of giving me OPTIONS, my sales team presented it to me as if the bank would NOT give me a loan unless I made the exact down payment I did. This is what resulted in super high interest rates, because the bank wants you to finance more principal to get the lower rates. As a result, they backed me into buying the extended warranties through a lack of information sharing.If youre shopping for RVs, PLEASE learn from my mistakes and deal extremely slowly and carefully with Travelcamp, or take your business elsewhere!

I am giving 1 star because I can’t give a zero. We love our camper but our service is the poorest we have ever received. Spent a whole day at the store waiting to pick up our camper when we had a 10:00 am appt to pick up. Then is was not ready. No tire, had to wait for them to install items promised. Finally got out of there after 4 in the afternoon. After a month, still have a spare tire on our camper and waiting for thee tire. Bought our camper at show and have a few issues that no one will address. We are having to call direct to the manufacturer and file a compliant. Receptionist won’t give us a manager to talk too. Salesperson no longer returning our calls. I recommend Camping World. Wish we would have bought from them. Definitely will use Camping World for service.

Have visited at least three times only to experience a real lack of enthusiasm from staff. Call before hand and call terminated twice. Informed greeter/receptionist of the problem and received a non-response. Seemed to lack basic customer care 101 knowledge, especially when customer is prepared to drop $100k on a used RV.

We had a great experience the first time when we were just looking but this time when we went back with friends, it was terrible. The atmosphere was dry and unwelcoming. The salesman (who was the same guy we had last time) was great the first time but we were not given the same experience this time. The conversation was very dry and unfriendly. My friends were uncomfortable within the first 5 minutes of being there. We ended up looking at some of the rvs alone. We were going to initially but after that experience, weve decided to go elsewhere.

We had the best experience ever. Weve been to other places to look at rvs and so happy we went to Travel Camp. Rebecca and Christine were the best . Thank you Travel Camp fthe great deals and service we received 👍

If you are looking for an RV, SHOP HERE! I went to other dealers but no one had the easy going nature and kindness that Todd showed me. This is my first RV, so I was nervous and full of questions. Todd was AMAZING! Knowledgeable and very PATIENT with me. I came in to look at a certain type but ended up changing my mind while weighing my options. Todd was always understanding and was always AVAILABLE by talk/text whenever I had a question throughout this entire process. I am also extremely pleased with everyone I met at this establishment, amazing customer service!

This company has terrible customer service and does not want to take responsibility for anything. We ordered a camper from them that was nothing like it was in the photos. Rusted everywhere, keys did not work, latches did latch, parts were missing, and on our first night the bed broke. Contacted them and was told they would make it right and have a company come and fix the issues for us no charge. However that has yet to happen. My husband has contacted them multiple times with no success, he even reach out to the company who they said would be doing the repairs and they said they had never received instructions or payment and they also couldn’t fix all the issues. Lesson learned, never buy without a close inspection and don’t trust these people.Update: now that this review has been posted they have interest in fixing it and requesting to take my review down. I am all for giving them a chance to fix it however it has taking getting upset and posting negatively to get anything started. We shall see how this plays out because right now we have a yard ornament.

Bo and his team Shawn and Dave were all great to work with. I got a chance to visit with each one individually, but let me assure you that they are all good people. They will listen to you, help you answer your questions/concerns, and most importantly, theyll try to get a deal done that works for both of you. My wife and I closed on our camper today! I have been looking at campers for several months and Im glad that I went with this dealership. God bless.

We purchased 12 camper over the years, from a 40’ 5th wheel to an R-Pod. Needless to say we visited a lots of dealership and experienced some service department. Two of those camper we purchased from Travel Camp, never had any problems. This third one had some complicated issue and I wasn’t sure we would get our camper back any time soon. I called the service department at the Jacksonville Travel Camp on a Thursday afternoon and spoke with Tabitha the service manager and she said we are packed but bring it in I’ll see what we can do.She called us Friday at 5:00 PM and said your camper is ready could you pick it up to day? That I did not expect. We pulled in backed up to the camper only to find out that I did not have the key to the hitch pin. Everything went silent. Then the Tech that was helping us said, I can cut that off. Oh my, that is going above and beyond. He didn’t have to do that.They got everything hooked up and we were ready to go when the Tech saw a wire hanging down from the brake cutoff switch, it turned-out to be damaged and if the camper ever broke away it would be a runaway. Amazing, he replaced it right away.I have a great deal of gratitude for Tabitha all the Tech that were there with her helping to get us on the road! We arrived as stranger to the service department, they made us feel like family and we left feeling safe.Thank you so muchJanet

Rebecca was great person to work with. Thank you Rebecca.

Excellent buying experience. Jake was our sales associate and was very knowledgeable and patient with our many questions. This is a very nice facility, and they even have games in the showroom to help keep the kids occupied! Our initial experience with the service department has also been pleasant and helpful. Highly recommend this dealership!

We are from Cumberland County Tennessee but was only able to find the RV we wanted at Travelcamp of Jacksonville. The sales associate even made a you tube video of it for me which was extremely helpful. The process was quite easy and they were really busy. We made our trade and picked up the new unit a few weeks later. There were just a couple of issues that they handled for us and we love the unit. I sure wish they were closer.

We just purchased our second RV from Travel Camp. Paul our salesman was amazing. He was very thorough and understanding and found us the perfect RV that we were looking for. Also once again Bo was terrific in assisting Paul and Christine and making sure that we had the best RV for our money. Our finance officer Christine was able to Find us the perfect financial institution to fit our budget. I would recommend Travel Camp to anyone they are amazing.

Just bought my 1st trailer from Jake. The entire process was smooth. Great deal. If you are in the market stop here 1st

We recently bought a toy hauler at the Jacksonville Travel Camp. We were referred there by good friends. We couldnt be more pleased with the finance manager along with Caleb and Ray. They helped us out and made our dreams come true!!! If you want to purchase a camper I would definitely recommend this place! They were super kind and answered all the questions we had!

Bought a 2018 XLR Boost on Friday the 27th. I was in a rush and they were nothing but accommodating. They replaced all 5 tires, and completely detailed the inside and outside before I picked it up less than 24hrs after I signed the paperwork. I financed through their banks and got a great deal and 5yr warranty on the entire thing!! Rebecca was my salesperson and she knocked it out the park. I knew what I was looking for and explained my situation. She showed me 5 trailers but she told me the last one is what she yhought would fit all my needs and my preference. She was absolutely right!

Chase was our sales guy and was as straightforward as they get. He never “tried” to sell us instead just helped us find the right RV for our family.

Dave Love was a wonderful salesman to work with. He showed us everything we asked for. He is very knowledgeable of the different campers and options. Dave was polite and attentive to our needs. His work with our budget is ultimately why we were able to reach our goal and purchase our first camper. TravelCamp was a great dealer to work with!

I have been trying to get in touch with the person in the service/parts department that I ordered parts with for my RV. It has been several months and several phone calls and no one knows anything about what I ordered. This is the worst experience Ive ever had with a customer service issue. I do not recommend buying anything from this company. Once I bought my RV they threw me out to the curb like unwanted furniture...

After being told that the price, with dealer fees, tags, etc, would be one price, it completely changed and the guy proceeded to accuse us of lying. After trying to negotiate he was very rude and answered with “I guess we just don’t have a deal then”. We were paying with straight cash, all upfront. I wouldn’t recommend this dealership to anyone.

If I could give 0 stars, I absolutely would. If you take away anything from this review, I hope you take your business elsewhere.We purchased a brand new Gulfstream Ameri-Lite at the end of May 2021. We found the camper we wanted, took family photos in front of the camper and were asked to come back later in the evening to meet with the financial department. In the meantime, we placed a deposit and Travelcamp completed the paperwork on our behalf so that when we returned, the sale would be faster (the loan approval, insurance, etc. was all done without us being present but they called us throughout to keep us updated). We came back as instructed only wait over an hour to be seen (its now 8pm and we have 2 small children). We went and looked at the camper again, took more photos and signed the paperwork, leaving at 9pm. When we arrived for pick-up a week and a half later, the camper was NOT the camper that we took photos with and agreed to purchase but at this point the paperwork was already signed and the differences were minimal (the camper we wanted had a grey front and there were minor differences with the interior design) so we let it go and were still happy at that point with the one we took home.Travelcamp supposedly does a 144 point inspection but after getting the camper home we found several things wrong that needed to be fixed/replaced: the latch on the outdoor kitchen wasnt installed properly and the screw was stripped so anytime we opened the door the screw would slide out, the bathroom door had a crack in it that they tried to cover with colored silicone, the door to the bunk room was not installed properly on the track BUT the biggest issue is the LEAK we found in our back hatch.After some rain, the back compartment on the drivers side had standing water - enough to ring out a bath towel (took a video). We notified Travelcamp and they advised us to bring it back. During the FIRST visit they fixed the other items noted above and supposedly fixed the leak. We just picked it up for the THIRD time yesterday after being told it was fixed and within 2 hours of getting it home it rained for about 45 minutes and the compartment had standing water again (took another video). Our camper has spent more time at Travelcamp getting fixed than it has been camping. We are paying monthly payments on a defective camper, in addition to losing time and money due to having to take time off work to transport the camper back and forth so they can do a trial and error approach for repairs. There is now an obvious concern of mold as well. The lack of empathy from Travelcamp is astounding. We have been very patient throughout this process and communicated that all we want is a working camper - nothing more but all we are getting are empty promises and passed off to different people. We now feel like our only option is legal action and will be meeting with an attorney that specializes in the Magnusson Moss Warranty Act. This is a federal law that helps consumers who have tried to repair their product multiple times within the terms of their warranty. If the product persists as defective after multiple unsuccessful repairs (as in our case), the warranty is considered breached and the consumer is able to receive either a replacement or a full refund. Travelcamp doesnt want to acknowledge that the camper is defective and just replace it even though they know that is the right thing to do.We have a family member that purchased a camper from Campers Inn and upon pick-up found a leak; Campers Inn did the right thing and replaced the camper with an entirely new unit versus trying to fix the leak. THIS is who you should take your business to...I wish we would have.

Service dept was great (Joe). Had an emergency problem with an awning and he fixed it same day. Great job. Love this place.

Sam Talbot at TravelCamp Jacksonville was an absolutely fantastic salesman to work with! He found the exact RV I was looking for, confirmed the specs with me over the phone, confirmed that my truck could safely tow the RV, and set an appointment to finalize the deal. He sent me documentation in advance to set up insurance -- absolutely reduced the craziness of purchase and drive-home day! He was prompt, knowledgeable, helpful, and great at his job! He gave detailed advice on aspects of RV purchase and ownership that I hadnt thought of -- incredibly helpful!

Bo the sales Manager is the only reason I don’t leave 1 star. I left multiple messages for the parts department to call me back. I left messages for the service department to call me back. Never not once did they return my call. The delivery team was spot on. I was told their team would clean it. They did not. I was told they would completely reseal the camper. They did not. I am due a refund on services that were not rendered, and they guy in charge of that (Caleb) wouldn’t return my call either until Bo got involved. So I guess the moral of the story is Bo is the man. If you need it taken care of talk with him. The rest of the crew there is no help. The deal I got on the camper was fair. Just they dropped the ball on everything else.

Had warranty electrical work done. Service advisor John - outstanding! Kept me informed as to the progress of the work. Delivered on time for my next trip!

Great service, great staff and a large selection of RVs to satisfy your specific needs for travel and family needs.

We were looking for a bigger toy hauler than the one we had so my husband reached out to Tom Fletcher with Travelcamp in Jacksonville Florida. Tom found us a 2021 carbon toy hauler in another state. He had it in Jax within 2 days! We went to look at it and ended up buying it that day! Christine Delk was our finance gal who went above and beyond and gave us more than what we owed on our previous camper with a great interest rate! She was such a joy to do business with. Our service guy was Wesley Kennedy who was extremely efficient who wanted to make sure we were pleased with our unit. We purchased a hitch which needed a part to be ordered and Tabitha was the parts manager and was so helpful that she offered to have our unit delivered to us so that we wouldn’t have to drive back when the part arrived! Plus, gave us a $100 store credit just because! I was so taken back by their willingness to please us! I highly recommend these people to do business with You will not be disappointed!

TravelCamp of Jacksonville will tell you what you want to hear on the pre-sale/sale end of the deal. However communication will be nil to nonexistent post sale. Empty promises will leave you wondering where you stand and wishing you bought elsewhere.I am a long distance out of state buyer and had faith that they were well versed and prepared to handle out of state purchases, while they were able to get me approved for financing and they did get my unit delivered to my house... My new Travel Trailer is sitting in my yard with an expired temporary registration and is unusable. I was told everything would be handled with DMV and hard plates would come in the mail (hasnt happened) I was told by Chris Barberis that he would get a new temporary sent right out to me when I inquired out where my hard plates were (that hasnt happened). Questions sent to my salesperson Dave Love go unanswered, questions directed to Spencer Combs also leave me ignored.Their website claims that delivered units will arrive with a 50$ gift card for cleaning the unit up after its road trip (that didnt happen) TravelCamp claims they personally detail units before they leave (that certainly didnt happen) mine came littered with metal shaving from construction and saw dust in the bins and inside the trailer. My outside refrigerator was never secured with the storage strap that comes as original equipment so the fridge bounced all over for the 850 mile long delivery (that barked up the inside of my outdoor kitchen compartment) and now the fridge doesnt seem to cool properly. Travel camp claims they fill the propane tanks one tank was notable heavier than the other so I weighed them upon arrival (a full 20lbs propane tank weighs 37lbs) one tank was 35lbs so Ill give them the Benefit of the doubt and say that tank was filled the other tank was 30lbs so it was definitely not full (is this a big deal? No, but its dishonest and shady)This dealer wants to sell but doesnt handle the after sale well at all.Update: With in 12 hours of posting this review, TravelCamp has reached out to propose making this right. Ive received a phone call from a gentleman named Bo who seems confident and determined to get this situation squared away. I understand the RV industry is a fast paced and very busy industry at this time. Im not an unreasonable person and feel that this review is in fact temporary and will most likely be resolved going forward.Thank you Bo!Added a star just for the speedy response and willingness to turn the wrong in to a right.Update: With in 1 day of communication with Bo and Chris I have a fresh temporary registration in hand and my camper is back on the road. I have also been reimbursed some funds to pay for a detailing on the camper. Now I am currently just waiting on being contacted by the service department to find a solution to the trim in the outside compartment that got banged up from the fridge not being strapped correctly.I feel like we are definitely getting somewhere and I am feeling like a satisfied customer again 👍

From the time we walked into the dealership, we had a good first impression. The receptionist was friendly and promptly assigned us a salesman. Our experience with the salesman, Paul Cox, was very pleasant. He was professional, cordial, and low-key in his approach. There was plenty of inventory. Paul showed us Class A, B, and C units and was very knowledgeable about each one and took his time to answer all of our questions. We highly recommend Travelcamp.

Absolutely amazing!!! Every single person in the store is awesome! From our sales rep, Paul, the financial manager Spencer, Bo, Caleb, everyone! We were in a tough situation and they made it work!

Amazing experience. Ray, our salesman, was completely awesome. He spent a lot of time with us and was very knowledgeable about RVs. Lenny in parts is just amazing. He is very knowledgeable about everything also and recommends what you need and explains everything very well with amazing humor. Joe, our technician, was also amazing (even though he scared me a little at first). He was very knowledgeable and told us newbies exactly how things work and whats the best way to work them. He makes things SO simple and easy. I didnt have to write anything down in my tablet either. It was that simple. Christine, F & I manager, is amazing as well. Ray and Christine worked very hard with the coordination to get it financed. I cant say enough great things about each of them. They are just amazing.

What a great experience! Great customer service all around! Everyone we came in contact with were professional and polite. Neil who works in sales, Alan who works in consignment and Caleb the GM were awesome to work with. We even had an encounter with Jasmine who drove us around the lot who was super nice. I highly recommend this place.

I would give 0 stars if it was an option!!!!We purchased from out of state, we made plans to pick up our new camper twice and they rescheduled, and attempted to reschedule again. We drove 7 hours with our trade in, greeted upon arrival. Started with the paper work and number game.Price reflected in paper work was incorrect. Approximately $10,000 difference.Point out the mistake, it gets changed. Still issues, again with the blame game, and “their mistake” mis-figured the taxes even…reprinted the contract, no exaggeration, 5 times.Still received incorrect pieces once it was all said and done.Best part, still not made aware they KNEW prior to our departure from out of state, that we would NOT be taking our new camper home with us because of warranty issues. We should have been told prior to the trip.No worries they say, we’ll deliver it to you. But of course we had to leave our trade in!Even better part…they delivered the WRONG unit ladies and gentlemen! You can’t make this stuff up! So, breach of contract on their part which we were told meant no deal right? Wrong!Finally get the correct unit, which I forgot to also mention my husband paid $5000 for “custom paint” that then turned out to be un-available… in the color scheme promised.This place was an absolute nightmare.Wouldn’t recommend them to anyone. Ever.The only professional, courteous, and honest person we spoke to the entire visit was the mechanic/technician that did our walk through.

Update:Management reached out me to me and made great efforts to correct my experience. My interaction with them was positive and I believe they are sincere about making positive changes. Mistakes happen, but a good indicator of a successful business is how they correct mistakes.Thank you Caleb for your call and work to make it better.----------------------------------- Original Review ----------------------------------Glad to see so many positive reviews, wish my experience was the same.Searching remotely, I found a RV we were interested in. Made quick contact with a sales rep and after a few communications he just stopped replying. A couple of days later, received an email from a new sales rep that the previous sales rep was no longer with the company and he would be taking over. Great I thought... but that was the only communication I got from that person.I also received a for email from the owner Sam (Salem) and replied 3 times with my frustration with not getting replies... for which I never got a reply from the owner.I also called at least 2 times with out any returned called.I finally did get a separate salesman on the phone and he said the RV had been sold the week before and was scheduled for pickup that weekend. He promised to call/text/email me regardless of the out come of that transaction to let me know what happened. And, if you have kept up... I also did not get that reply.Really disappointed in this relationship.

We have been looking for a new travel trailer for awhile to accommodate our growing family. We attended the 2021 TravelCamp RV show at TIAA Bank Stadium where we greeted by Ray Moulder. He was excellent, listened to our needs, very knowledgeable and showed us several models, all exactly what we were looking for. The buying process was seamless, and he had us in and out in no time at all. Can’t wait to take our new rig out!

Really nice and helpful staff. Great facility and inventory.

We had a great experience purchasing a travel trailer from Travelcamp. John Norton was our sales representative and is one of the best people Ive ever conducted business with. He went out of his way to make sure we were taken care of. As first time RV buyers, I was very appreciative of his understanding. I would highly recommend John and Travelcamp.

Travel Camp Best support Team for Sales, Service, Customer Support start to finish !Spencer Combs was our fantastic Sales Representative. My husband is a challenging guy to meet his expectations. Spencer certainly Exceeded them with Excellence in his knowledge, professionalism and customer service. Spencer was always quick to respond to our long distance inquiries. Again, my husband is not easy to make a sale. We traveled about 300 miles to pickup our new RV at Travel Camp in Jacksonville. Well worth it !* Spencer is the BOMB.Com * LolTom Holden was Amazing with his complete thorough Knowledge of RVs and reviewed many pertinent points of our RV. Tom let us know if you do a YouTube Video of your start to finish demonstration and discussion of your RV Basics. It would be a big Hit !Christine Delk was our patient, diligent, wonderfully personable, professional Finance Rep. Christine you are a Rock Star !Paul and our Service fellow ( I am sorry, I did not get your name😊) were also Super Heros, informative, helpful and patient.We do not want to leave anyone out. Everyone was so professional, helpful definitely meeting True Excellence.I have worked in Healthcare for over 35 years, therefore have a good understanding of Exceeding Customer Expectations. Travel Camp RV in Jacksonville has done that !

We purchased our brand new 5th wheel from TravelCamp back in 2018 and had a wonderful experience from start to finish! Everyone was extremely helpful and thorough.As of last week we had an issue with our close out. I called TravelCamp and was put in touch with Samantha in parts. She was extremely knowledgeable about what we needed. She shipped up the parts we needed and we got our slide out fixed with no issues! TravelCamp is the best and we so appreciate everything they have done for us!

Had a wonderful experience at Travel Camp in the Jacksonville beach location.Neil the salesman was very helpful as well as Bo and the rest of the team.As a first time camper buyer I definitely appreciated the help and guide, and the detail explanation on how to operate and maintain the camper.They definitely took the time to explain every single thing there is to know.Definitely highly recommend.

Rita in the service department is really fantastic and cares about her customers.

Great motivated sales team ready to find your perfect camping match!

Earlier I posted a fairly serious complaint about Travel Camp. After the post the Owner and the General Manager contacted me immediately.The E-mails I was sending were not reaching them but going into the web mail box. Anyway happy to say all issue have been resolved!Dan Porter Mead Washington Purchased a 23 L Trend Winnebego fromTravelcamp in July 2020. Might add I was impressed with the help.

Bo and Chase were great help! They answered all of our questions and were fantastic meeting our needs and finding us the best deal possible! Highly recommend them!

So I made a deal with Neil who is my salesman awesome guy everything I wanted in my raptor 415These guys are awesome!!! Look for no other dealerI swear I was about to go to Ohio to get my camper had the check made and all! But these guys made it worth my while to switch gears.You would not b disappointed!Christine in finance was awesome I mean itA Normal person doesn’t have her patienceI mean I had her go over stuff so many times so I could understand it all!My salesman Neil was practically always on callUnlike other dealers these guys give u their personal cell numbers and are answering questions and making the best deal for people like us!I am super happy I bought my raptor today with travel camp and almost ready to buy my next it was so goodThank uCaleb, Neil and Christine you guys rockYour Pennsylvania raptor dude :)

Very helpful and very cordial. Not pushy, and very honest. Would recommend in a heartbeat 😎

I purchased a 2020 24FB RUSH, sunset toy hauler, And as I was pulling out discovered the tongue all bent up no one noticed but me, after going back and forth they finally fixed it so I could take my new camper off the lot about a month after my original purchase. Then in 2021 I took it out and discovered the bench was not secured to any support in the wall and the bathroom had a leak. I notified them three days before my warrant ran out and I left several messages so I could get it under the warranty, they never called back in time. When they finally did call after several messages I was a day over the warranty even though I didnt even have possession 30 days after original purchase, and they wouldnt cover it fine. I decided to take care of the bench myself they wanted 2000 to fix that, but the leak was 600 and I did have them take care of that, just to find out 5 month later when I was able to go out and get everything hooked up it leaked all over and was spraying behind the wall. Of course right. I even paid for the extended warranty but of course it doesnt cover leaks. And yes I always use reducer this is my 4th camper. I called the service department several time and finally got threw, they said they would have a service manager call me back and she said to make sure all the fittings are tight ok fine . After over a week I still have not received a phone call and I haft to tell you this sure brings up allot of bad memories from when I purchased this thing from them now just a little over year now. Even though they said the repair was warrantied for a year. Looks like I am out the money for this repair and I had to tear into the wall of my new camper to fix the leak myself. Looks like I will be in the market for a new camper and I will never buy another camper from travel camp of Jacksonville or have any service done there.

My husband had seen a class A motorhome here, and wanted me to see it, and to road test it himself. He was told it would be out front, and ready for us to do this when we returned a couple of days later, as the salesman had said that that was when he would again be available.After we arrived as agreed, the salesman pretty much ignored us for about 15 minutes, and he continued to behave as though I was of no consequence the whole time, which did not please me one bit!!The motorhome was wedged in at the back of the lot behind other RVs, when he finally found it, and the batteries were totally dead, so we could not check anything electrical. Up front and ready to drive? Sure!After they used a battery booster to start the engine, they moved the obstruction, and brought the vehicle towards the front of the lot. They had turned off the engine, and the batteries were once again unable to produce enough power to start the engine. They just left us standing outside the front entrance for a long time, wondering what was happening, while they once again brought out the battery booster so that it would start. We did finally get a chance to drive it.Frankly, I felt as though it was a KeystoneCops type operation, where nothing was coordinated, and we as customers were treated as though we were a nuisance!I gave them one star, but only because you cant give them zero!!

Drove 2 hours to this place because the Trailer I wanted was well priced upfront, they promised a veteran discount, and 0 down, and boy did they deliver all of that and more. Sam Talbot was my sales rep and since I am a virgin RVs I had too many questions and he got the price right, helped us get great financing, and was really patient with my questions. On delivery day there were challenges because this place just moves that many RVs but Wes the service manager was on point. Once again answering all of our dumb questions and giving us the inservice we needed to be able to pull away safely. It was worth the drive and we are excited to add RVing to our Empty Nesting

They went above and beyond to help me and my wife. Neil, our salesman, and Christine in finance were absolutely wonderful. I am buying the Puma 28 BHSS. I highly recommend them if you are looking for a camper.

Neil and Bo were easy to work with and straight forward. I never felt talked down to or just like another sale. Christine in finance was very friendly and quick with our paperwork. We feel like the price and treatment was certainly the best in town. We had some trouble as my husband was hooking up and 2 service guys and Bo came out to help us and make sure we got on the road safely.A few reasons I only gave 4 stars- Despite having a 3pm appointment for pickup, the rig was not ready until several hours after that leaving us waiting around. Understandable that things happen, but once the rig was finally ready - when I asked to plug it up to ensure everything was working properly we were made to feel like this was an inconvenience. We fired up the slides and big items off of the battery because I insisted at least that much. Now here we are on our first trip and our fridge isn’t cold enough and back ac isn’t blowing cold. Also, our unit was not cleaned at all. Our last purchase was from another dealership and while our sales experience wasn’t as positive, upon pickup our unit had been plugged in, everything powered up, all water ran, appliances turned on, everything very clean. I think if travelcamp could step this part up just a bit our experience would have been perfect!

I went in just to get pricing info to sell my trailer privately. Allen, one of the managers gave me the information requested. Very helpful

We worked with Jake on buying our first trailer. The process to purchase was seamless and Jake took care of us at every step. I cannot recommend TravelCamp Jacksonville more as a dealer. No Pressure and No Hassles.

Purchased a used RV based on pictures and description which were accurate. Considering I picked it up on Saturday, which is probably their busiest day, paperwork was done quickly, and service tech took the time to go over systems with me and take care of a few items that needed attention before I drove 3 hours home ... Including filling the gas tank. Thank You to our sale rep Christine, and Service techs Sean 1 & Sean II, and the whole team.

Update** After having a roof replaced on our fifth wheel we discovered many leaks not even a year later. I called travel Camp multiple times, and never received a callback. I finally was put through to a manager. Instead of taking any interest in helping us, we were blamed for not having our roof resealed every 90 days. (turns out this is a thing, especially in FL)We were contacted following a poor review and the situation has been fully rectified. Weve received good service since making our complaints known and repairs were made complimentary for our troubles.

They were very helpful in purchasing my trailer and that’s where their customer service stopped. I purchased a brand new 2021 NoBo Trailer. After bringing it home, a few things were found to be broken or needed repaired. It was brought back to the dealer on March 2nd. It has now been 38 days and they have yet to even call and check in on the status of the repairs. I have made contact now 3 times and still don’t have an idea on when my trailer will be completed and returned. I have now made the first payment on it and have yet to even take it out. Extremely frustrating. Travel Camp, if you’re reading this I would appreciate a follow up, the repairs to be completed and my trailer to be returned. Thank you.

Great Experience at Travel Camp Jacksonville. Neil was AMAZING helping me to get the right RV for my lifestyle . Also Spencer in Finance went far an beyond . thank you both for a great experience and make my dream come true😍😍😍😍😍

Every employee I interacted with was very friendly, Neal was especially knowledgeable about the features I was looking for and would need for my trailer. Sam ended up being my sales rep and was very responsive and helpful through the whole process. Christine with finance helped set me up with a payment plan that worked for my budget, and Joe with insurance solutions got me the coverage I needed. I highly recommend this store and their employees for anyone looking to get into RVing as a newbie.!

Wesley Kennedy was great to work with while dropping off my RV.I have since tried calling the service center for an update, but the number I was given goes to a call center. After I tell them which TravelCamp and department I am trying to reach, they inform me they are not available. “They will get back with you.” They do not, yet.

I used travelcamp to sell my class A RV on consignment. Alan Dulberger the consignment manager was very knowledgeable about RVs and the RV market. Alan sold my RV in 2 months and everyone I dealt with there were very professional and honest. I wouldnt hesitate to recommend them.

Once we stepped through the front door we knew this was where we were going to purchase our RV. Our sales professional Jake made us feel like family. He was extremely detail oriented and ensured our motorhome fit all of our needs. Jake made certain the entire purchasing process was stress free which allowed us to focus on selecting our dream RV. The entire staff we encountered was friendly, knowledgeable, and made us feel welcome. Thank you Travelcamp of Jacksonville!!!

Salesman was polite, knowledge of different campers.And with covid reopening, alot of people are going back to normal, plenty of staff to assist with purchase to items in stocked store, to service dept. All very helpful to this RV buyer purchase, supplys, and suggestions to get started on my retirment dreams. Thank you so much.

THIS ONES FOR JERRY! Today my husband and I went back to Travelcamp Jax to pick up our brand new 2021 NoBo and Jerry from the service department accompanied us for our entire walk through, interior and exterior. Not only was he incredibly professional, he was a lot of fun to learn from and extremely helpful in offering answers to the many, many questions we had during our visit. Additionally, this man worked in the dead heat for literal hours getting our sway bar hitch completely level and perfected. To say he went above and beyond is an understatement. I signed into my Google work account just to leave a second 5 star review specifically for Jerry (in addition to my last 5 star review in regards to Jake, Spencer, and Christine.) All in all, please go see these amazing individuals at Travelcamp Jax. Ask for Jerry to do your walk through on pick up day. He was such a joy to be with AND he is also a U.S. veteran so, thank you Jerry for not only an awesome experience today but for your service as well. Youre awesome, man! Another big thanks to Jake for also being so helpful on pick up day. And thank you to everyone who helped from every department. 10/10 cant recommend enough!

I have been looking for a small camper for many months, and found Travelcamp has a treasure trove of quality, smaller car sized campers. For me, they offered unique solutions to the imbalance of RV monstrosities that are saturating other dealerships. Hugh and Paul at the beaches location were so knowledgeable, and showed me unlimited trailers. I finally found my dream teardrop trailer with Paul, after my second visit, and took the leap for ownership on the third visit. The thing that really sets Travelcamp apart from other RV dealerships that I have gone to, is their welcoming and down to earth atmosphere. I felt like I was being welcomed into a family. There was no pressure and they genuinely wanted me to find the right fit and right solution that fit my lifestyle and future adventure goals. They listened. I am extremely happy with my experience and decision to buy from Travelcamp.

Honest customer service good experience would recommend for anyone who is not looking for a used one

We are first time RV buyers who did a lot of research and visited several RV dealers. By far Travelcamp Jacksonville was head and shoulders above other RV dealers with respect to customer service. Our salesman, Greg Watkins, while new to the RV sales world, was one of the most responsive salesman we have dealt with in 30 plus years of buying numerous cars and boats. Greg was “no pressure” professional. Responsive to our numerous questions and ready to negotiate the best deal possible. I also have to give cudos to the GM, Caleb Ross. He and Greg made a great team. We are excited about our purchase and can’t wait for its arrival. And it is refreshing that Caleb and Greg were motivated to win our business with outstanding responsive customer service. If you are looking for an RV during these interesting and challenging COVID times, go to Jacksonville Travelcamp and ask the receptionist for Greg Watkins. He will take care to make sure you get an outstanding RV at a great price.