Awesome customer service, bought a used kayak that was purchased from them and ask them for a checkup and run through for me. Adam took his time and his explanations were clear and concise. Adjusted somethings and when i asked about other items, he showed me all the important details so i could make my own decision about the items. He did not try and sell me anything but showed me all my options which was very refreshing, Atmosphere at Black Creek was invigorating, they wanted to help me anyway they could with no pressure applied. Also drove 2 hours to get there and will do it again when i need anything else.
I was greeted the moment I walked in the door. I mentioned the two kayaks that I was interested in and in no time, there was a demo of each model in the lake behind the business waiting for me to try out. I highly recommend going to an outfitter where you can demo because I was planning to buy one model, but after trying them both chose the other model. Customer service was excellent and the ability to demo is crucial. Thank you Black Creek!
Im not sure where to start. Such an amazing atmosphere. Very relaxed, so informative. Extremely helpful. I purchased a kayak from them. They have been just as helpful after the sale as they were before. I cannot say enough about the employees at Black Creek. Everyone is so nice!! Thank you for the best experience!!
Happy with the service I received at black creek outfitters today. Enjoyed speaking w staff and walking around the massive store. Adam ordered a new spine for my mirage drive and installed it in under an hour.. Will return to store for future purchases.
After attempting to tandem kayak, we decided to take lessons from Adam at Black Creek. We tried tandem and single kayaks and realized we like single kayaks. For a few months, we rented different kayaks or returned to Black Creek to try their models. The Hobie Outback has the stability we needed, and the freedom of the pedal drives to navigate while photographing. Now were also enjoying fishing with our kayaks.We dont have room in the yard for a trailer, and I wanted the trailer to lift over our SUV in the garage. We worked with several folks from Black Creek who were all patient as I tried to get the dimensions right for our kayak trailer and install a garage lift. Once I had the lift and trailer, we brought our new Hobie Kayaks home!Our Yakima Rack and Roll trailer is impressive, we drove 300 miles last weekend, and you forget its behind you. We lower the garage lift, hook it up, and off we go. We also purchased a Yakima roof rack for gear and fishing rods. The quality is outstanding, and everything is easy to attach/remove.
I love my new “Hobie Compass!”Couldn’t ask for better customer service!Joe made sure I found a kayak that was a good fit for me! They (Jack) delivered my new kayak to the house and took time to address questions/concerns at the drop off. It took a year for me to finally make the leap to invest in getting exactly what I wanted. I am so very happy!
While I havent visited the store yet, I ordered two Hobie kayaks on line from Black Creek Outfitters calling as well to learn about delivery options. The process was seamless with delivery carried out a few days later including hands on training at my house. Were very pleased with the products and the process. Highly recommended.
Went to get my sons Cub Scout uniform last minute and they had everything I needed! The girl who helped me was so nice and patient (new Cub Scout mom here) I made sure to tell the other scout moms they don’t have to travel all the way to Edgewood anymore! Thank you!
Best place to go to for car racks in the first coast area! I live in Fernandina Beach and they were the closest place that had what I needed in stock. They installed my racks for free right at closing and were super informative and friendly. My daughter and I also enjoyed browsing their store while we waited. Weve already referred several friends to them and will continue to!
Went shopping for a new pair of boots and wondered here. Quickly coming to the realization that this store was not meant for me. I had no idea the quality brands and items that existed for outdoor adventures. The staff were eager to help and guide. The store was clean and easy to navigate. Can’t say I’ll be back, but will recommend for anyone looking to get started on a new adventure
I wanted to get a roof rack for my car to put my bike up there. I was clueless about everything dealing with roof racks. I couldnt find anyone in the Savannah, GA area to help me. I decided to broaden my search and just randomly called Black Creek Outfitters.I was surprised (in a positive way)! They took the time to explain everything to me and offer recommendations. When I arrived to get the rack installed, everyone that I encountered in the store was very helpful and nice. During the installation, they also took time to explain how it all worked. It wasnt a rushed job, everything was very thorough.The customer service was awesome! It was totally worth the 2 hour drive from GA to visit them! Thank you Black Creek Outfitters!
I cannot begin to thank black creek outfitters enough for the amazing customer service they have been able to provide and continue to provide me during these tough times. During the pandemic they have done everything in their power to go above and beyond to work with me while waiting on my Hobie Pro Angler 14 360 to come in and have kept in touch every step of the way. You wont find a shop with a better selection of kayaks, accessories, and customer service than black creek and I highly suggest stopping in and taking a look at their massive selection. For what its worth i dont feel like just a customer, they make you feel like a friend. Thank you so much again black creek crew for all youve done for me! I look forward to many years of business and friendships.
They had the exact roof rack I needed, and they installed it for free in about 30 mins. Super nice group of people, and theyre local!
I had a fantastic experience kayaking this morning at their beginner’s class and our instructor was great! He was friendly, gave clear instructions and was very helpful guiding us on paddling techniques and other maneuvers. Thank you so much again and look forward to visiting your store again. Great staff as well.
Today I was enjoying a kayak trip with my wife at silver springs and I had a catastrophic failure with my Mirage Drive. We called Adam at Black Creek Outfitters and he assured us he could have that repaired today and if not he would give us one to use until it could be repaired. This meant a lot to us as we are on vacation and planned several trips to springs close by. We got there around 2:30 and they were busy. He looked at it and informed me it was all warranty work on my 2019 Hobie and he could have it done in less than 30 minutes. No lie he had it done in about 25 minutes and it didn’t cost me a dime. I would highly recommend this place to my mother. And I love my mother in case you were wondering. Great customer service and i will be back again and again. They have my business for life.
I like the store and especially the employees very much. They KNOW kayaks, sups and foils. I learned to efoil there and Dasher is great. Prices are MSRP, but show them where you can get it at a better price and you will be pleasantly surprised.I only give the store 4.9 stars ( and I cant wait to make it 5 ) because the lesson paperwork, especially the digital on the tablet. Got to be able to make a customer record and have all that fill in on your next visit. Especially since the UI on the tablet is about 3 stars.
Today I went into Black Creek to finally test out which kayak I wanted between the Oldtown Autopilot 136 and the Hobie 360. The staff there was very nice and knowledgeable. They helped me out and answered all my questions. After choosing the amber Oldtown Autopilot 136 they informed me they just got some in and I’ll have to wait until the truck was unloaded but the owner Mr. Butler let me know I could still get it today. Mr. Butler personally called me and let me know my boat was ready for pickup. Also when I got to the warehouse Mr. Butler let all his employees leave and helped me load it up himself. He gave me some more insight which made this huge buying process amazing. I really appreciate the staff at Black Creek for going above and beyond for me. Can’t wait to get this rig on the water in the morning. Tight lines.
You will NOT find better customer service. Just picked up my second hobie from this store and I’ll never go anywhere else. They treat every customer literally like family. Thank you black creek. This company is the real deal. Wish I could leave 10 stars.
We took the kayak and SUP classes, very informative, the instructors are phenomenal! Love the fact that you can try before you buy, now we just need to decide which one we want to purchase!
My husband and I went in to look at a kayak. The entire staff was very friendly and easy to talk to. They answered all of our questions and helped us pick out a kayak that was best for us. We bought a kayak with some accessories and will definitely be returning!
I want to 100% recommend the introductory kayak class. Luke was my instructor and even though I needed more remediation than others, he stayed positive and patient. I will be back either for another lesson or as soon as the rentals start again. Need more time on their lake!
Awesome place. Called for a specific part, was told a different way to do what I was trying to accomplish, which was actually WAY better for my application. Highly recommend these guys, excellent product knowledge and customer support.
Today my husband and I bought 2 Bonafide SS127 kayaks from here. I had previously called and spoke to Mr Joe about his In stock product because we were traveling 2.5hrs one way He told me exactly what the had and what colors.We drove there today and not only Mr Joe but all his associates are very knowledgeable about their products helpful and friendly. Daniel greeted us at door and Adam also helped answering questions and installed the Long Bar hitch we purchased. They also helped load and tie down our boats so they would be secure for our long ride home. Even in the rain. Overall a great and friendly experience . We are looking forward to this being our semi local home store. Thank you all for making our experience top notch.
Great product from a wonderful business. Liz and John are super people to deal with. Ive recently purchased 2, 2020 Outbacks from them and we were very happy with the staff and the other products offered in the well stocked store. I highly recommend them. Bruce Munster
Nice place.Great staff.. See Dasher for a great efoiling experience!!!
Sarah and the staff at BCO helped me find some very hard to find rack accessories for my yakima kayak rack. They have a great selection and a truly wonderful store.
I had an appointment for a Onewheel pint demo. Joe was very patient and informative woth this one wheeled board. I think I will take a kayaking class too. Highly recommend 🤙👍👍
This place gets it. Dasher is awesome and super knowledgeable. Go here.
Always a great experience here. The staff is so friendly and knowledgeable. When in doubt, ask the Black Creek staff for guidance!
This place is amazing... I found that they had the Kayak (even the color) that I had been looking for in stock while searching online at all the Hobie dealers in the southeast region. I purchased it online (also a 5 star rating), called the store to verify that they had it in (super nice on the phone) and drove the 4.5 hours to pick it up. Not being incredibly familiar with the Hobie Outback, aside from all the information I have read online, the owner spent a long time going over every aspect of the boat to assure I had no questions. After finding a sticky locking mechanism for the drive system he immediately stopped and replaced it for a more smooth insertion. I cant say enough about the quality of customer service that I received from Black Creek Outfitters, and I will definitely be back for future purchases.
Great outdoor store with the best staff for customer service.Awesome experience.
Great service! Best part is you can try out the kayak before you buy.
We took delivery of our two Hobie Pro Angler 14 kayaks and Yakima side by side trailer earlier this year. Although highly experienced in boating and fishing, kayaks are a new adventure as we begin our retirement years. We just spent two weeks in Anna Maria Island with the grandkids and our oldest son and daughter. The trailers performance to and from Tampa Bay exceeded all expectations. Everyone loved the kayaks and their versaltality (paddles, Hobie Mirage 180 drive, Bixby trolling motors, fishing).The entire team at Black Creek, especially Adam and Joe, have been a pleasure to work with as they make sure we get the best quality products tailored to our needs and requirements. The Black Creek experience is definitely a giant step above its competitors. They care about their customers and stand behind what they sell. Customer loyalty is paramount as evidenced by the numerous five star reviews. Thanks Black Creek!
Went there for some Yakima cargo roof rack parts. I normally dont ask for help because people are so busy these days. I didnt even have to ask for help here tho. Joe showed me the part I was buying and how it connected to the other parts. And he gave me a bunch of really great pointers that helped make my project go smoothly. Because of him taking 5 extra minutes with me, I feel confident in my roof rack install. Thanks Joe!
Outstanding product and service. Support local businesses...
My husband and I took the kayaking for beginners class as weve wanted to go kayaking but thought we should do the lessons first. Our instructor Kyle was great. He did a really good job teaching us the differences in kayaks (sitting in vs sitting on top of), strokes needed to steer the kayak and safety/rescue do and donts. Was a fun 75 minutes and we now feel confident to go out and kayak on our own. Glad we took the class!
CalledJoe about a few issues with my Hobie outback, told me to drop off same day and repaired & or replaced several items. Reccomend this shop great people, 5+
Did the Saturday morning Kayak class with Ella and it was a great experience! Ella was super knowledgeable, and made the class fun and engaging. Highly recommend for anyone new to kayaking or anyone wanting better skills!
My experience with Black Creek Outfitters was better then one could hope for. When I decided on a kayak I liked online I was eager to find a local store that carries it. I was able to take my time and check out every nook and cranny of my kayak. I was able to take it out on the lake they have outback and paddle around for a bit. They asked questions about what I was looking for and made sure the kayak I was looking at would fit my needs. The owner Joe is extremely helpful. I had a manufacturing defect with my kayak and without hesitation they fixed the defect. Even after I made a mistake installing a rod holder they were eager to help and make sure I was happy. After my experience with Black Creek Outfitters my dad also decided to purchase a kayak. After I talked to them they wanted to know both how I and my dad like our new kayaks. Overall you cant go wrong buying a kayak from them. The moment I need a new kayak I know who to call.
Called with an important order that I literally couldnt find Anywhere. Talked to the Young Lady who answered the phone and explained my situation. Not only did they have the parts I Needed for my SS127, they realized that this item would be important to Bonafide Kayak owners and ordered extra. Turns out I was talking to Liz, a vital Team Leader who took my order, boxed it immediately and drove it to the Post Office. My Flex Wings came the next day. Couldnt, in a Million Years have expected that kind of Service. Thanks to Everyone. Extra Shout Out to Liz. Guess where my Next Order will come from. Black Creek Outfitters. Try them out, you will be More than Satisfied.
They had exactly what My son was wanting for Christmas 🎄!!! The staff was great and I would Highly Recommend them if youre in the market for Outdoor Activities and Adventures!!!~Nate Jones
I bought two kayaks from the store and they have been extremely helpful and knowledgeable about all of the products that are in the store they even go so far as to assist you on tying down the kayak and making sure that everything is done properly abd safely for transporting your new purchase. Highly recommend this place to anyone looking for a kayak or sup board. You can even test them out in the small lake behind the store. This can be extremely helpful when you are not certain which type you are looking for. Posted picture of my newest addition to the family, Hurricane Sweetwater.
Cool shop, friendly and helpful staff. Lots of SUPs and kayak options. Lots of accessories. Lots of cool gear, name brand stuff, patagonia, Kuhl, etc. Went in looking for waders, they dont sell any waders. Was a little surprising, but cool shop to check out.
You see so many 5 star reviews cause this family owned and operated business earns them. Terrific in-store advice & knowledge, but really sets them apart is their absolutely fantastic customer service, before AND after the sale. You wont be disappointed. Thank you Liz and Joe!!!
Ive been coming here ever since they were Board City in Orange Park. Quality products and great customer service have kept them in business many years!
These employees are awesome! Great experience. Bought paddle boards a while back and let us test them out before using them and even offered to help strap them down on the vehicle. Went back to buy a kayak which I thought was going to be able to fit in my car but it was too big so Adam, one of the employees, offered to personally drop it off at my house on his way home. Could not thank them enough. Definitely would be back for any of my other outdoor sport needs!
Just moved to Jacksonville from San Diego and had a hobie pa 14. It was great for doing all of the offshore fishing in deeper waters so I decided to get an Outback as it is much shallower and more inshore oriented in florida than So Cal waters. I figured a shorter lighter kayak would be an advantage. The staff at BCO was very helpful and even gave me 10 percent off of any extras for it. Very pleased with the experience.
Great and knowledgeable staff with good customer service... Would recommend to anyone looking to get out doors and kayak or paddle board around.
Amazing ! These people are simply fantastic!Christmas Eve and these guys went above to make sure we were taken care of !! This was my first time doing business with them and I was thoroughly impressed with the customer service! Thank you so much for everything! Merry Christmas
If youre looking for a kayak, this is the best in Jacksonville. You can try then out on the. Back lake before you purchase, or even rent for an outing.Im in the process of purchasing one, and they will definitely get my business...when I find a place to store it. 😑
Great staff, very passionate..Looking for Kayak, they are the experts!Picked up some trail shoes, great selection..Will definitely be back!!
This place is awesome. Tons of really cool stuff. You can find a lot of things here that you wont see anywhere else. They are a little pricey, but you get what you pay for with them. I would definitely suggest checking this place out before going on an excursion of any kind into nature.
Very personable and friendly!! Every associate made sure we were taken care of. Very excited to see Yak Attack accessories and such a huge selection! Will be visiting again.
These guys know whats up with this gear. Great customer service, theyre killin it
Black Creek outfitters is an amazingly helpful place. When I was looking at kayaks they spent much more time with me than when Ive looked at new cars. It was great to be able to try out various models and everyone was very helpful. Since purchasing my Hobie Ive been back several times for other things. Their local price check is pretty neat. With a rough idea of what you are looking to do they can help with making sure you have the right gear.
I love the excursions offered by Black Creek Outfitters. Always a fun and relaxing event. Well-planned never any excuses. Price is fantastic even if you would like to rent their equipment.Highly recommend Black Creek Outfitters!
Great great experience is all I can say!!! Joe and Adam were outstanding in explaining everything and making me feel completely comfortable. I am new to kayaking and kayak fishing and all the insight Joe Gave was extremely helpful. I also was able to test one out to see how it felt and could have been there all day if I wanted to. Great customer service all the way around and that is rare now a days. Still thinking about what Kayak is best for me but definitely recommend them.
I talked to a good friend for some advice on buying a kayak-- he is a Hobie Kayak owner: Just go to Black Creek Outfitters, you wont be disappointed. Our experience with Black Creek was great. Austin Solomon was knowledgeable, a polite professional and very helpful with making our selection. He expertly set up the test drive, helped with accessory decisions and was very patient with us. Joe ensured we were pleased with our experience and our purchase as we were leaving! Easy 5-Star rating. Thanks
So glad I purchased my new Hobie Outback from these people, they answered all my questions, delivered and went over the unit to show me all the new features I was getting! If you are looking for a kayak I highly recommend checking them out.Thanks again Liz,Luke and Rachel!
The last time I tried to kayak was when I was about 12 and living in Italy, not speaking the language well. I had flipped the kayak and got caught underneath. Wasnt a good time for me. 17 years later I decided to try again, here at Black Creek Outfitters via the MeetUp group. Did I flip the kayak again? Yes, 3 times actually but thats because I got ahead of myself. Had a great instructor, (Kyle, I believe. If im wrong, my bad) who used my mistakes as teaching moments for how to rescue a partner.(the cowboy rescue is cool, but I cant horse around with it.) It was a very welcoming, informative, and patient experience. Your never too old to try new things and kayaking is something you should try at least once.
This is a great place to buy your out door gear. The owners and staff are outstanding.
Service is awesome. Very patient while we tried out different kayaks over and over. Great place to go find one you want! We bought two Hobies today! Yay! Thanks!
Recently purchased a second kayak from the folks at Black Creek Outfitters, and I couldn’t have been more satisfied. The owner, Joe, is incredibly personable and accommodating. His staff is also helpful and knowledgeable. They answered every question we had and offered useful advice on several aspects of the kayak. They’re friendly and fair-priced. If you’re considering purchasing a kayak, I highly recommend Black Creek Outfitters. Because they’re located on a freshwater lake, you can also demo before you buy. Great paddle shop!
We took a beginner kayak class from Adam. He was laid back but detailed in a compact experience. All supplies and kayaks were provided. It gave me the confidence to feel comfortable paddling in the creek near our home. It also didnt cost a fortune. I would recommend both the class and Adam to anyone thinking about enjoying a kayak.
Super energetic and motivated group in the best of ways. Thanks for all the help with the backpack Jack. Joe was also knowledgeable with the roof rack I needed. I ended up picking up a custom fit hiking pack thanks to you guys. Will return!
Great shop. Crew really knowledgeable. Takes the time to talk to you. Jack gave me all the info I needed to make a purchase, and he was 100% correct. Prices very reasonable too. Highly recommend
Great guys to do business with. Not only friendly but exceptional customer service. even though I have other shops closer to me I will always make the drive to do business here. These guys rock!
I have bought two, very serious Mountain Hardware tents at Black Creek (3 season convertible tent and a 4 season tent) I love the products they carry...clothing, camping/hiking gear, footware...anything you might need for outdoors, you can buy at this place.This is the only place in NE Florida that I know of that carries Mountain Hardware gear, which can be hard to find.
Cant say enough great things about this place. They were so helpful and were great to talk to about their experiences with places to hike. You just dont get this kind of service at stores anymore. Money well spent. Love this place!
I cant say enough good things about the folks at Black Creek Outfitters. I contacted them about a Hobie I was interested in, and I immediately received a response. They were very patient with me while I decided on what exactly I wanted, EXCELLENT CUSTOMER SERVICE. I was so impressed with the service over the phone that I decided to drive over 8 hours for pick up, instead of delivery which they offered, so I could meet the folks running the show and check out the actual store. As soon as I walked in the door I was greeted, and assisted with getting my kayak picked up, it was ready and waiting for me that doesnt always happen! I perused the store awhile, which is well worth the visit. they have a very clean, well displayed storefront. I was so impressed that I contacted a friend to brag about my new kayak and the folks at Black Creek. Before leaving I was back inside preparing a quote for him! Also, service doesnt stop when you pick up and leave. On the long journey home I noticed that part of my purchase was of an older version than expected. I reached back out to Black Creek, and they immediately responded with a solution to rectify the situation at no cost to me. I honestly cant recommend Black Creek Outfitters enough. I thoroughly enjoyed doing business with them. Try them out, you wont regret it!!
Everything about our experience with Black Creek has been extraordinary. The staff is knowledgeable, patient and helpful beyond every expectation and imagination. April spent the better part of 2 entire days getting us outfitted with our first ever kayaks and accessories. The selection is vast and the prices are comparable to online. Perhaps the best part is the lake in the back where we got to test drive our kayaks and paddles. This group has earned our complete confidence and undying loyalty, which is pretty rare.
I need the space to put it.
Highly recommend. Ela and the owners were extremely helpful and friendly.
Very knowledgeable about there products in the kayaks and reasonable prices
We absolutely love shopping here. People are friendly and knowledgeable!!! We also love that they are never pushy, just willing to help!!
Pretty cool place. Being able to rent kayaks with just a deposit is nice :) also the creek behind it is a great afternoon activity. Would definitely go there again. Merchandise is rather expensive however it is Town Center, so it’s not unusual.
The staff is always helpful and informative. I appreciate that they price compare before checking you out.
Great store with knowledgeable and helpful staff. Arrived fifteen minutes before posted opening time and they were open--not often that a store will open early, but apparently if they are there they open. They go out of their way to help you without being intrusive. Was looking for clothing and found good variety of items in stock. Will definitely return.
Great store, cool gear. They price matched all clothing items I purchased. They actually looked them up on the internet when I was checking out, saved me a good bit of money. Staff is very friendly and willing to answer any and all questions. THEY HAVE THEIR OWN LAKE BEHIND THE STORE TO TRY OUT SUP BOARDS! Its AWESOME!
If you love kayaks, you owe it to yourself to visit. The fellows here are knowledgeable about all things Kayaking, river sports and saltwater rigs. What is unique is the lake they have access to next to the building, complete with dock and tiedown cleats. I tested two of the Kayaks, a Hobie PA 14, and a Wilderness System Radar 135. Between this comparison, The Hobie was miles ahead in every measurable aspect. But this is my opinion, you should try it out for yourself. Stop on by.
Excellent staff from the owner to the sales team. I have had several employees wait on me even though Adam is the one who handles my sales primarily and they all have the same attitude...Courteous, knowledgeable and can do attitudes. I have bought several kayaks and would never order anything anywhere else, no matter the cost. I met the owner accidentally when he was at the store across from their location when he complimented me about my jeep. After chatting with him you could tell why his staff is as good and as caring as they are. I never knew he was owner till I told him I just left his store. Genuine guy and business is Tops!
Today I needed a winter jacket (after last week’s cold blast) and was pleasantly surprised at the wide selection of jackets and winter wear available. The salesperson was extremely helpful and also told me how BCO price matches by using an app at checkout. I was so impressed with the inventory and the pleasant sales personnel. I would highly recommend and strongly believe this local business should be supported!!!
Good selection! Not crazy about return policy. Appreciate Customer Service.
Great choice for most of you outdoor needs. The staff is very helpful and has a great deal of knowledge about what you will need. We love going to this store.
Very disappointing that they dont carry canoes.
This family owned business has amazing customer service! They want their customers to be happy with their purchase and go out of their way, sometimes at their own expenses. If you are in the need for a kayak, outdoor gear, or whatever, go see the good folks at BCO and see what great customer service can be like!
I took a kayak class and it was awesome. Thank you.
Dropped by to pick up some Cub Scout uniform items and was super impressed with the store. The staff was very friendly and helpful! I was thrilled to find that I can get Scout stuff without going across town! Will definitely be coming back to check out the outdoor gear.
My husband and I took a kayak class on a Saturday morning at Black Creek Outfitters. We have had several encounters with manatee on the rivers and wanted to learn how to rescue ourselves if we were ever overturned in our boats. Trent was an excellent instructor. He taught us the basics of paddle strokes and provided us with constructive feedback as he observed our techniques. He was professional, courteous and we enjoyed the class! We also learned how to rescue ourselves if needed. Thank you Black Creek and Trent.