Neva Davis was fantastic! She has an amazing attention to detail and the highest level professionalism Ive ever experienced! My wife and I came here for a few items, and she blew us away with how nice and friendly she was. She helped other customers at the same time and maintained a fantastic high level of customer service and professionalism. Her attention to detail is amazing!

Great place, with great employees. I cant count how many times Ive been here. Took a lesson from, John and it certainly improved my swing! Got all my irons regripped, and most recently my putter. Ill certainly be back, wonder what itll be and how much itll cost 🤣😂

Nice store with a large selection. However, like other reviewers have mentioned- the customer service is shockingly poor. In fact the few associates that I did interact with were quite rude.

Went to PGA superstore last Sunday with my boyfriend and walked around for just about 2 hours 3:00 to 4:30 and no help. Not one employee asked if we needed help or asked us if we were finding things okay. The store wasnt very busy so in my opinion there should have been no reason that he and I were not approached. We were active in the store picking out gloves, golf clubs and looking at other miscellaneous items and still no employee approached us. It was My first time going to this store and I can reassure you my business will go elsewhere.

They’ve been very helpful every time. No judgment, no pushing, just enjoyable people.

Great selection, lack luster customer service. Went in there ready to spend some money, and there were more employees in the store than customers. Was waiting within eyesight for 2 employees to finish a non work related conversation to ask my own questions, for some reason they both turn and start the walk and talk…so I interrupt to make a request for a +1” club for a practice swing and didn’t bother picking his brain for my other questions. The guy did give it to me, but left immediately after handing it to me.NEWSFLASH people come to your place of business to spend money on a good or service. The amount of money a customer spends is often based on suggestions from employees. if the employees aren’t helping customers by engaging in conversations, determining customers wants/needs, and overall just doing what they are paid to do, when they fail to do this, the company is letting money walk out of the store. I made a purchase, with ZERO input, suggestions, or meaningful help from staff, just seems crazy to me. When I upgrade my iron set later this year, I will probably go to a different business.

Amazing selection. Went in on a very busy Saturday afternoon and had help within ten minutes. Spent over $1,000 and will return to this location in the future to spend more I’m sure.

Gets busy. Worth the wait, associate was very knowledgeable about the club I was looking for. 3 wood.

I am extremely disappointed in this store. I came in today 6/13/21 from 3:00pm to 4:30pm and not a single staff member offered me any assistance. I literally looked at the entire store without even so much as a welcome. I was willing to purchase $2,000+ worth of equipment today and I got better customer service from the fast food restaurant on my hour and half drive there. I could understand if the store was overwhelmed with customers but it wasnt. It would be hard to convince me to come back. Maybe Ill try Edwin Watts Golf store

This place is Awesome! Very knowledgeable and friendly staff. Check your putting and driving here, fitting and regripping all under one roof. They had the bag I needed and more clubs you could ask for.

Custom club order was incorrect twice. Customer service is unresponsive. Store blamed manufacturer, did not verify item once received, twice. Cancelled order will be using other golf store moving forward.

The manager Ryan goes above and beyond to take care of his customers. The young man Sam who did the fitting for two of my family members was not only professional but just very nice to deal with. When we decided to make our purchase of clubs and they need some modifications Jerry made short time of the task and went above and beyond to make sure we didnt have to make the 1 1/2 one way trip back to the store to pick them up.This is not our first time there but because of the fantastic service we will be back again and again.

Picked up an awesome new putter but nobody offered to help. I had to go find someone, Drew helped me out as much as he could. He was already helping some people but still answered my question. Just wish someone couldve helped me get fit for a putter. I like the one I got, hopefully it works out.

It was good it was vary quit and it had a practices place for u to see what golf club u liked

The staff was very helpful for someone who knows very very little about golf lime myself.

Extremely disappointed by the staff. I walked in ready to purchase a set of clubs. Walked around for over an hour. Not one employee offered assistance. Visit time was 3:30 pm 5-11-21. Seemed the three employees standing around the putting area were in deep conversation. Not even a hello from an employee.

They needed more customer assistance.

I was told that they dont offer military discount on ping products apparently. So they lost a bag and irons sale. Was possibly going to purchase woods but changed my mind.

Had the product I wanted, but wouldnt fit in my vehicle. Store was UNABLE to deliver, so I did not buy. They lost a $900 sale.

Everything you need for golf. I love the customer service for their team. Keep up the good work.

John Stinnett did an awesome job fixing my swing. I am very happy with my experience at the store. He did an excellent job. I would recommend anyone to receive a lesson at the PGA store.

I purchased a custom set of Taylormade irons months ago and the grips started to bubble and slip, something I hadnt seen before (and likely a defect on TMades part, definitely not the fault of the Superstore.) I took them in, showed the receipt and they told me to pick out new grips and they took care of the cost! I wasnt expecting that kind of response, but Jerry and Trey took good care of me and I will be back. My clubs were re-gripped in ten minutes. Great experience and I will be back!

I have shopped at PGA in Naples for a long time. I now live in lake City, and have traveled to the Jacksonville location a few times over the past two years. Today we were there to get our daughter a ping bag, ping umbrella, rain gear and gloves. The only thing they did not have in-stock was an ping umbrella. Out of nowhere the manager who was helping us hunt down a ping umbrella in the store said you know what I have a ping umbrella at home that I dont use. He proceeded to drive home, get the umbrella and gave it to our daughter. Truly awesome. Thank you to PGA Super Store and to all the great employees.

Went in to get a couple clubs re-grip, huge selection of grips and knowledgeable staff. Got both my clubs done in about 10 mins. This is the place to go to buy anything golf related.

Good store for golf clothing and accesories. Fun to go there and spent time while my wife is doing her shopping at the mall.

Your shoe department needs an associate on the floor at all times. We had to go to the front four times for needed help. I bet you lose alot of sales.

John is a fantastic golf instructor. I signed up for 6 sessions and I’m stunned at changes and improvements in my swing. Can’t say enough good things about him. Highly recommend a lesson with him

Enjoyed a golf lesson with John Stinnet... So patient, so practical, so helpful and I know Ill be back for more. Highly recommend John, his teaching skills and the learning facility!

Awesome to Practice Golf

I know its been a tough year for all retail establishments that are dependent on outside manufactures. With that said, David Hoiles went over and beyond expectations. I ordered a set of clubs that took 3 months to get here. David kept me informed of the situation throughout. As aggravating as this delay with the pandemic, and now being Christmas time, David did his job well. Thank you

PGA store is well laid out, staff members were very helpfull on all the questions I had, all staff members that i talked to were very pleasant, will go back there soon.

Went in for a putter fitting Mr. Scott Schuster was extremely professional and made sure the putter matched my putting stroke he also made sure my stance was correct as well as my “line of sight. I can’t wait to get out on the course!

Never had a better and more comfortable experience while shopping. The employees here were so helpful and made me feel confident in my purchases. I will not go to another store.

Huge spacious store. Very friendly and knowledgeable staff. Went in there to look at a hybrid and ended up buying a demo hybrid that was being replaced and a demo fairway wood simply because of the staff advice and them letting some swings happen on the mats. Dont get me wrong golf is an expensive sport. That was definitely reflected in some of the prices there however that was not a shock and if youre honest with the purchasing of golfing equipment you already know that. I will definitely be going back.

This place has everything

Got my 20 year old irons regripped here. It was really affordable and they have a great grip selection. As one could expect from a PGA store, they have a great selection of clubs, balls, bags, all things golf. We dont have a PGA Superstore where Im from, so Im planning on getting a professional fitting done before I leave.Staff is very friendly and knowledgeable. If youre an avid golfer, be forewarned, you WILL find something you cant leave the store without.

Very nice place,, Cashoer was kind

As always, super friendly and helpful staff, great prices, and great selection!

Love it

Drew,the store mgr went extra mile to ensure that I was satisfied. Bravo Zulu to him and his winning team at Town center.

If fitting clubs ask for Dave, great guy and a big help. He can make and recommend quick club and shaft adjustments on the spot to get the result youre looking for!

I recently went to the PGA Superstore in Jacksonville Fl to get fitted for clubs using the Fitting Van and the experience was great. James Humphris was the Pro that helped fit me for clubs and he was excellent. He fitted me for clubs and made the ordering and trade-in process easy. If you are in the market for new clubs I would highly recommend getting fitted for the clubs that fit your swing and needs. The process is fun and enlightening. Ill definitely be shopping here again!

Went above and beyond to help me find exactly what I was looking for!

Its a great place to find pretty much anything youd need for golf. Ive been to the main stores in Atlanta and they are much larger with better selections. there is a small left handed section here, and a small used section. Id prefer edwin watts for those. The staff is friendly and their prices are in line with most golf stores.

Large selection. I went to get my clubs adjusted. It was difficult to get full attention from the guy and not his fault because the service area is located right by the cashier desk and he had to ring people through cashout and try to help me at the same time. You think they could have a person dedicated as a cashier. There were a lot of people working but only one person who could help me with loft and lie of my clubs?!

The PGA store has a great selection, anything and everything of every brand there is for beginners to professional. The problem is that the customer service in this place is non-existent, Several visits when the store was not busy.. the employees are too busy playing on the golf simulators or talking to eachother to even ask if you need help. Super nice if you can manage to get there attention long enough to ask a question.Go to a local small business golf store, the selection may be smaller but you WILL get customer service!

If your looking for selection with regards to anything golf...look no further.The PGA superstore has by far the best selection from their entry level store brand to Vinyard Vines, Travis Mathews, Footjoy and everything in between.What I especially like is their shoe game. The selection of styles and sizes are second to none. If you are into golf shoes and fashion this is where it’s at.I bought two pair of Footjoy DNA Helix shoes. The store didn’t have my size, however they were able to locate the sizes online. Extremely accommodating by shipping them to my house within a few days. It was a seamless transaction and I was really impressed with the communication of their customer Service department. Highly recommend visiting the store and checking out the selection of shoes, clothes and clubs.I could go on and on but will leave it up to you to visit! You wi not be disappointed.

This is definitely your one stop shop for golf. They have almost everything youll need. They provide a range of services including club fitting. It is golf so be prepared when you go in. The prices are pretty steep! Just a heads up!

Love this place. As much as Id like to support local places the PGA Tour Superstores really make it hard. Its like paradise on Earth.

Great selection and great prices! Its also very helpful to use the bays to test clubs and see how well you hit them. Sales associates are very quick to help too.

Knowledgeable and friendly staff. No pressure sales...and very patient with novices. Even got a few pointers that improved my sons driving distance 25 yards!

Outstanding help with selecting new clubs. Morgan did a great job assisting with club selection to fit my swing.

Great store

Walked in and received immediate service. Got customized magnaflow exhaust system for my 1991 4runner in less than 2 hours. Jojo did a great job.

I received a coupon in the mail for as part of their loyal customer program and I used it at the Jacksonville store when I bought my husbands Christmas present. However, when I went back to the store to exchange it for the proper size they would not let me use the coupon so I had to pay an additional $20.00. The manager on duty explained that I had already used the coupon when I made the original purchase so I couldnt use it again. Doesnt seem like a very good policy.

Nice store but way overpriced....I guess thats why everytime I visit and see lots of stuff on clearance and it is still too expensive.

Prices were very high. Had a decent selection of clubs. Very nice putting green to try out the putters.

Can’t beat this place for customer service. Outstanding staff.

Very good.

I highly recommend working with Dave at PGA Superstore, very knowledgable and friendly!

Repair department replaced the shaft in wifes wedge while I went for lunch. Great service. Even wife was happy with cost.

It has a lot of selection, but the salesmen dont really seem to want to be there. They dont come over and ask you if they can help you find anything, they just stand around and talk to each other. They really need some sales training.Update: So I go there a year later, and I get the same treatment. No one greets you when you walk in the store. They look away. No one offers to help you. They avoid helping you. They stand around and talk to each other! And when you ask for help, they do the bare minimum and walk away. Who is managing this place? I went in there intending to spend about $600, but I walked out. I wont go back.

Awesome store. The simulators are like what you see on the Golf Channel. Cool store to play around in.

Staff was very friendly an knowledgeable!!

Kind of like the Costco for golfers. You name it they have it. Clubs, shoes, clothing, accessories, tees, balls, electronics and so muchmore

Store was really nice and staff was helpful. Process attention too nice though. :)

Knowledgeable staff. . Good selection of golf accessories.

The friendliest staff, most knowledgeable on product, widest selection, and best technology I’ve ever seen. Truly the best experience!!!!!

This is the 2nd time Ive gone to this Super store and despite the great deals they have, I can never seem to get attention or the customer service a paying customer deserves or receives at other proshops. Maybe its the volume of non buyers, maybe its company culture, regardless it is unacceptable. Last time I walked away from purchasing a driver because the techs were too busy helping everyone who got there before and after I arrived. This time, it is again customer service. I purposely dress down to these places just to see how Im treated. And, once again, even with a purchase, there is a very strong LACK of the attentive care and attention customization a golf club fitting or re-gripping requires. I will try one more time, but 3 strikes and your out PGA Tour Superstore. I will gladly pay more money to MasterFit or the PGA proshop in the World Golf Village in the future.

Large srore w big selection. I expected better pricing.

Store is great, lots of different choices and staff is very friendly and helpful. Highly recommend for any golfer.

Cant go in with backpacks, but theyll hold them for you at the entrance. Good variety of products.

Great Prices! Great Selection. I bought all my gear with my business credit thats attached to my EIN and not my SSN! Thanks to Northern Business Credit Solutions

Practice bays are good just need to get both of them up and running

Always great

This issue is mostly the suppliers fault (US Kids Golf) and their misleading “buy 5 clubs and get your 6th club free” advertisement. They sell you everything but the driver but won’t give you the driver as the 6th club. It doesn’t the state that anywhere on the advertisement and wasn’t disclosed during the purchase. I was disappointed in the service both during the initial purchase and when I went back to see if they could help with the 6th club/driver issue. First, it took me 10 minutes to even find anyone to talk to (both times). The first person I spoke with agreed the advertisement was deceptive and misleading. I ended up speaking with 2 different people and both were very dismissive and refused to provide any assistance in the matter. I suggested they at least put a sticker on the product correcting the advertisement for future customers. That suggestsion was just met with an eye roll. The past week I’ve spent a good chunk of change at the PGA Superstore. Im really frustrated with the experience because just feel stuck between a manufacturer/supplier that’s responsible for the deceptive advertisement and a retailer that’s ok with it and refuses to make any changes or accommodations to make the purchase what we thought it was supposed to be. But they already have my money and I STILL needed to spend more money to purchase my kid a driver. It’s not a lot of money for these clubs but the process just left me feeling dirty about both organizations.

Came into the Jax store looking to buy either the new Callaway Rogue or Taylormade M3 driver. Asked to hit them without a fitting guy. 3 of us waiting to try clubs with 3 hitting bays available. Shockingly understaffed for the big Labor Day weekend sale. Watched two hitting bays go unused the entire 30 min with one check-up by an employee who walked by and said, its going to be a while. Lost a 500 dollar driver sale PGA Jax with just 3 people waiting with unused bays sitting idle. Bummer

My son took his first golf lesson. Steve was awesome with him!

If you ARENT Buying Mainly Clubs from them Most Employees there look at u like GET The FK Out!! Not as Customer Friendly as Any of the Atlanta stores. They might be more on Commission here.

If youre not interested in buying same day, the arent interest in truly helping you. Shameful. Back to Edwin Watts.

Lots of knowledge and skills in this bunch of people.Thanks

Great store!

Great selection, personal could be nicer for American standard. High prices.

Great place to shop and some great specials for Christmas. Glad you are at the Town Center.

Great stuff but severely over priced.

Great selection, the custom shop and testing is great. Service is flakey.

Great selection and value for the services they provide.

For it to be called a superstore I was very disappointed in the selection available for junior golfers. Especially since PGA is headquartered in Ponte Vedra Beach.

Great place to find your golfing needs.

Drew helped me out so much. I left with my car full of clubs.

Edwin Watts with a different name and way more stuff. However, cant beat online stores for pricing.

Great store with huge selection of golf equipment, shoes, and clothing.

Great staff, very helpful in my visit today.

Great selection on gear and golfing tips.

Large selection and great customer service

This place has everything. What else could a golfer ask for?

Great place Scott is a great instructor.

They are always willing to help.

Didnt like the fact that several products were marked one price and wanted to charge nearly double what was on the item

The best golf store in Jacksonville!