All that you would expect of a small town hardware store. Courteous, helpful staff in a well kept environment.

Just enjoy shopping there. Going again today.

Very Helpful. Friendly and clean

Im buying local and still competitive prices. Best in town.

Went to the store with all intentions of picking up a gift for my husband. Having no idea what to get a man that has everything I decided to look around for ideas. Never got asked if I needed assistance or help finding anything. I did however get followed around by not only one employee but all 3 and the manager. I guess since I was looking around that meant I was a shoplifter. I even got stopped by management and accused of stealing something while I was inside the store still. I happily emptied my purse. Once the manager on duty that day realized I didnt take anything she just walked off without an apology or anything. Nothing like walking into a store intending to spend alot of money just to be accused of being a shoplifter instead. The Helpful Hardware Store not at the Jacksonville location.

Friendly, helpful an polite . These people in this store deserve a raise

Absolutely amazing customer service. I wouldn’t go anywhere else I was in and out in no time

Low stock on seasonal items and although there were many employees in the store none of them asked to help me and then when I found them, they only pointed me to the isle, not offering to take me there to ensure I had what I sought

Open to people wearing masks. Not many people there. Good deals if one looked for them.

Small town friendly and has what ya need.

ACE hardware is a good place to work.

They had the items we needed

Always helpful here the workers are very nice

Excellent store. Its become more of a boutique, almost, then a primary hardware store, but it works for me. I usually prefer small and higher price to big, cheap, and crowded

Friendly, helpful service. I was greeted with a smile and asked by two different employees as I was shopping if they could help with anything . Didnt have what I was looking for during this visit, but I really appreciate the hometown feel and will certainly be back again.

Very very helpful people

Less of a hardware store, more about grills and mowers

I always thought they were better than the big box stores, due to more knowledgeable staff and better customer service. But today, I went in looking for something I bought there before. I couldnt find it, so I asked an employee. He told me the last time he saw it that it was in that area, which he pointed to. He then just walked away from me. The spot he pointed to was a spot I already looked at. But since he said he saw it there, I looked again, no luck, still couldnt find it. So, I asked another employee, they told me that they dont know where it could be. At this point, I left the store.

Had what we needed.

Not my favorite Ace place. Inventory is pretty much standard but service is not up to Ace standards. The staff was standing around talking to each other instead of providing assistance to customers. The Springfield branch is a better option if you cant find what you need at HD.

A large and airy store with a seasonal garden center. A go-to place for a variety of hardware items not found elsewhere. Very helpful staff.

Staff does not very helpful.

I went in to find a small bulb and if there is one thing that people know about Ace Hardware is that it has been around a long time and thats not by luck. The homeowner and small business person can find out door furniture, lawn and garden care items and great plant variety in spring and summer as well as paint, cleaning supplies, bird houses and food, holiday decor, a key maker, chain, wire, screws, nuts, bolts, furnace supplies, lightbulbs, tools, some pet supplies and much more in a small friendly atmosphere.

Very clean friendly staff lots of choices.

So much easier to shop here than at the box store. Many of the employees can help you find what you need in a hardware store. Well managed, especially compared to a few years ago.

Had everything I needed.

Very, very helpful! We borrowed a step ladder to retarp the load we had on the back of our pickup, and they let us use their back lot to finish what we needed to do. Kudos to the manager and her employees!!!

Nice store. Clean and bright and the staff is helpful. Does have handicap parking.

Im new to Illinois. I inherited a farm here and have had to make numerous repairs from plumbing to equipment and now house painting. The folks here at this store have been above and beyond helpful and virtuous to me. Ill be a customer for life. One evening at five minutes to eight, just before closing, they were cutting a section of PVC for my emergency sink repair. Thats exceptional in my book. Thanks ACE. Keep up the good work.

I had a very pleasant shopping experience at Jacksonville Illinois Ace. Nice and helpful employees who made my purchases easy. The cashier was knowledgeable and quick. Five stars Ace!

Helpful associates thank you for taking time to meet my needs

Looking all over town for a certain key and the last place I go to has the means to make it! Thank you!

Nice place to shop

They have a good selection of a little bit of everything. Also have several dollar bond.

They have the best selection of bolts, nuts, and screws in town. Everyone was helpful.

My daughter picked up a gift for her boyfriend. Tools galore. Great sales.

This Ace rocks! The employees are super helpful and friendly!

I asked where 2-sided tape was and she replied up front 1st isle. She was busy on computer. When I got there there wasnt anyone to help sort through a few rows of tape. I looked for someone to help but there wasnt anyone to assist me.

Very unimpressed with this store, they are never very friendly or helpful. Most smaller stores are happy to have customers walking through the door, I think they could care less here. I wont be back.

Good people, clean store. I usually find what I need cheaper somewhere else for the same items/brands.

Always helpful. Keep up the great job!

Always very friendly and helpful staff. A good selection of quality hardware products.

Had exactly what I needed. The staff was incredibly polite and helpful, as well!

New management. Very helpful. Store looks great after remodel.

Nice store . helpful staff .

Always a great friendly place to shop.

Great place people were very helpful

Has the nuts and bolts you can not find anywhere else

Very helpful and easy to find things

All of my stuff it Ace cuz thats the only place you can get it when you want something out of the way like a special washer or something

No solar panels equipment or anything other than lights for the garden the futures coming.

The staff is friendly and helpful.

Friendly helpful staff.

Very helpful.

The store had what I was looking for

Helpful and friendly employees

Always helping people

Good selection

Ok but pricey

Ok

Ace IS the place!

Friendly staff

Way too expensive

Like the plant varieties

High prices

Clean

Great

Friendly staff