Really bad. It took 3 months to recieve our order and it arrived broken. Company claims to be locally made and factory direct, but its all made in China. Poor quailty, poor communication and customer service. Very disappointed.

Palm Casual is great, the dad is now in OP and the staff on Beach Blvd are the best. I have purchased several tables, chairs from them over the years. I have also had items recovered because the quality was worth spending money on for the recovering, and that was after 10 years or so of sitting outdoors, bang for the buck!

Just picked up our furniture that we had re finished. Looks great! Friendly and helpful staff! It is a shame that the place was set on fire and theyre having to use a temporary warehouse.

Great store, NO mask Nazis here unlike other outdoor furniture stores in Jax..Landon and Cory were very helpful in making the right decisions .

We purchased the MGP dinner table with custom fabric swivel high back chairs and could not be more pleased with our purchase! We had it a year now and one chair needed some adjustments made to the frame. Dropped it off for repair and it was ready in the time promised. Would highly recommend Palm Casual for your patio furniture needs. Excellent product and services. Staff is extremely knowledgeable and very pleasant to work with. Will definitely be adding to our set in the future.

We had a great experience and loved working with Heather. She took such good care of us. We are excited about our new furniture. The warranty is outstanding.

By Aug 17 we had probably been to 12 stores looking for patio furniture. I am big on customer service so If you want my money, show me! We stopped in Palm Casual, the one on Beach that just caught fire a few days ago and was greeted by both Cory and Heather, Cory answered some questions we had and we looked around. Bout 15 mins later Heather came and asked if we had any questions!I can’t brag enough about this young lady! She was very knowledgeable of the products and prices, very straightforward, very attentive and reassuring. We were in the store close to 2 hours but she was so patient with me constantly changing my mind.Heather is awesome at her job and if it wasn’t for her customer friendly service, funny sense of humor, approachable attitude and just how she was with us, we probably would have shopped around some more. She made clear of what type of product and services along with the lifetime furniture guarantee they offered; so Heather, awesome job cause you have us for life! LOVE their quality furniture!You will spend a little more but LIFETIME furniture!We met the dad at the OP location so I see where she gets it from! He was AWESOME as well!

I had a excellent experience buying patio furniture from here. We were a bit unsure of what we wanted but Heather was super helpful and was super personable, she made our shopping experience a lot easier and actually really fun. Will definitely be recommending to friends and family

This company has the best furniture, customer service and professionalism!! Their products are top of the line and they are always so willing to meet customer needs. If there were 10 stars, that’s what I would select.

The show room was setup nicely and everything was displayed well. Inviting and friendly customer service. Each detail was explained well. We found the perfect patio set to finish our patio project.

Heather was amazing and let me move furniture all over the store until I decided on a combo I like. Most comfortable outdoor furniture ever!

Friendly knowledgeable service

About a year ago, I purchased a set of four chairs, two tables, and an umbrella from Palm Casual. I was up-sold into purchasing the chairs with cushions which are very comfortable and a beautiful fabric. I initially intended to buy the mesh fabric because I knew my uncovered deck would expose them to the weather, but the sales person insisted that the cushions would not absorb water and would be OK out in the rain. Regrettably, that is NOT the case. They turned out to be four big sponges. When I want back to the store for a resolution, the owner told me that that should not happen. His only offer was to swap them out for the less expensive mesh fabric with no financial consideration, stating that they are about the same price which they are not. For the past year, I have stored the cushions in my garden shed, but on the rare occasion when I forget, or they are out in an unexpected rainstorm or even overnight in the dew, they become soaked and take days to dry. I am assuming that the fabric on my furniture failed to have the water repellent treatment. However, it makes me mad that I was misled and they failed to provide an acceptable solution. Beware, they dont stand behind their sales commitments.

We bought some beautiful patio furniture made from recycled milk jugs from Palm Casual on Beach Boulevard. Mike was extremely cordial and helpful and had a lot of patience while we finally decided what color combination to order. It looks great in our back yard and will last for years! So happy we found this place!!

They have a wonderful selection of fabric and great selection of styles. Prices are reasonable especially for the lifetime of the furniture, itll last forever!!! Couldnt ask for nicer sales associates. They greet you at the door, are helpful and knowledgeable and not aggressive in the least. The furniture is sturdy and attractive and last forever!

Couldnt ask for nicer sales associates. They greet you at the door, are helpful and knowledgeable and not aggressive in the least. The furniture is sturdy and attractive and last forever! They have a wonderful selection of fabric and great selection of styles. Prices are reasonable especially for the lifetime of the furniture, itll last forever!!!

Went in to price furniture and look at options. There prices are the best and everyone was very helpful! Excited to order our furniture from them. Cannot beat the turn around time or warranty! very helpful choosing fabrics and moving furniture around store so that I can visualize my choices.

We have bought several outdoor furniture pieces throughout the past year from Palm Casual and we keep coming back for more because the quality is top notch and the people who work there are helpful, informative, and professional. Our first time we went in the showroom with our 4 children who were running around (so embarrassing) and the showroom saleswoman smiled and assured us the furniture is meant to be kid tested! She was right!! The furniture we bought withstands our crazy crew and looks amazing. We still need more stuff and plan to return to Palm Casual. I wouldnt recommend another store to anyone....I am a happy forever customer! Thank you guys!! - The Holland Family

The customer service I received was unbelievable. It was beyond my greatest expectations. Their word is gold. Plus the furniture I bought is very comfortable.

Great store. The owner is very helpful. Lovely furniture

We will only go here for Patio furniture, we have purchased 2 sets so far and they still look brand new- Great Service, Great Product and they stand behind the warranty- no hassle, no questions.

Customer service and quality furniture outstanding!!! I would not go anywhere else.

Rude, argumentative. Said I did not purchase item from there even though it was purchased there, albeit over ten years ago. Calling customers liars when they have no proof says a lot about how they run their business. This was the beach blvd. location in Jacksonville, FL. I purchased the chaise lounge from one of your locations in Melbourne Fl over ten years ago. The backing for the chair has fallen apart, I was simply looking to have it repaired.

Great service had a pvc chair fixed very friendly. Will be back

Super nice people to deal with, knowledgeable, helpful. Recommend highly!

Nice place, very good outdoor furniture, helpful - no pressure staff. Purchased a few items there.

Very nice and friendly atmosphere...

Awesome service! Getting all of my patio furniture from you guys from now on!!