This was my second car from Janesville Subaru and I was gutted to hear the great Austin was no longer there. But Skip took care of me. Professional, great communicator, accommodating and helped the process flow smoothly. I highly recommend Janesville Subaru!

Deana is amazing! Outstanding customer service. This is the third Legacy we have purchased from her. We also always have our servicing done at the dealership and couldnt be happier with ease of making appointments and fast turnaround. ❤ SUBARU!!!😊

Sales man Joe was great.I asked Wayne ( sales coordinator)if the truck I was coming to look at was in good condition, because we are about 2hrs away. He said it was in great shape. Got there and the truck was all scratched up, dents just terrible shape. Never going there again.

Awesome sales person. Dont remember the name off hand. Great service. Great deal. Satisfied with our crossover and customer care.

Whenever I come in and need parts I ask for Seth! He always does a great job in assisting me on my cars needs, plus hes not bad to look at either! Theyve saved me alot of money compared to other dealerships in the area! Go HERE!

Skip worked with me in getting my Subaru Outback car. He did amazing in helping me out as well as their manager. Even after I bought the car and I have questions, Skip would answer me through text as soon as possible. Janesville Subaru also give you great deal compared to other car dealers! You should definitely choose them when you think of buying a new car! :)

Great customer service and service advisors - Jonathan

Id buy from here nice selection of nice cars trucks & of course Subarus. The #1 repeat buyers car in North America!! NICE

Nice vehicles, some new young people starting out on sales, so be through and ask for their supervisor if they seem unsure.

I had an overall great experience purchasing a vehicle from Janesville Subaru. Jule was kind, helpful, prompt and had great communication. It was nice to work with her and all of the staff members there. I would certainly recommend them to anyone in the market for a new vehicle!

Everybody was more than willing to help as I came in to test drive an Impreza, after ordering my car Deana was in touch constantly with updates and need to know info for a stress free easy pickup.

I cannot say enough praise to Julie. Last week I was just wandering around the site killing time between errands. Julie introduced herself and didn’t try to “sell” me a car. She helped me narrow down my reasonings for 1) needing a car and 2) what some of the functions I needed. Her instruction intrigued me and I did test drive a vehicle down in Champaign where I was headed for a visit. That dealership did not have exactly what I wanted but the team at Janesville quickly (by the following day) located and obtained exactly what I wanted (even my first choice of color). There was no “hard sell” and the financing couldn’t have been easier. Thank you, Julie! I can’t wait to pick it up.Check out these hard to recycle items that Subaru helps keep out of our landfills!

I would give them zero if I could. Cold calling me on a Friday night regarding a car they didn’t have. At the end of the discussion….on a Friday night…they wanted to pre sell me a car. Again, they knew I needed a car immediately. They didn’t have any of the type I wanted and they called me on a Friday night. I have asked them to leave me alone and they won’t. I wouldn’t buy a car from them under any circumstances.

The service department at Janesville Subaru was very prompt in seeing to my service needs and working with me to find the best repair option for my Outback. Scott did a great job addressing all of my concerns and informing me about the repair process. Subaru as a company went above and beyond to help me cover the costs of a major repair to my passenger seat. Subaru owners in the Madison area should definitely consider Janesville Subaru for their service needs. Thank you Janesville Subaru!

I made an appointment to test drive a specific used vehicle after the dealership reached out to me. They texted me, which was convenient. My appointment was for the same day. I live over an hour away. When I got there, the salesman (not the same as the online appointment setter), said the car was taken in for a repairs a few days ago and won’t be ready for another few days and pointed towards other cars that were $6,000-10,000 over the price of the car that I drove over an hour (EACH WAY) to see. I wasted over 2 and a half hours of a precious day off from work. Unbelievable. Lying scam artists that have absolutely ZERO respect for their (potential) customers or their time. Will never be back here again.

Chris in Parts Dept was very helpful, professional and knowledgeable.

Had some issues with the Forester I bought. I love the Forester itself, just minor issues. After starting with a bad experience I was able to talk with the Sales Manager Noel and go through the situation I was having. He was more then willing to help and do what he can.

A few days ago I drove three hours to test drive a used vehicle here. Nia, one of the online salespersons, responded right away to my questions and even sent me extra pictures within just a few minutes. When I decided to drive down, I had a very pleasant experience. Deana was my salesperson and was great, everyone seemed very pleasant and the atmosphere was very friendly and laid back. The employees seemed to genuinely enjoy their jobs and enjoy working together. I purchased the vehicle and even got a good rate financing through the dealership. Financing was a breeze. I was very pleased overall with my experience.The only negative that I experienced was that the vehicle had not been detailed. I would recommend to the dealership that they detail the vehicles before putting them out on the lot as that would also make the cars more attractive to potential buyers. I would have deducted a star from the review for this, but I had such a good experience otherwise that I genuinely can’t complain.Easy, laid back, and friendly! Thank you Nia, Deana, and the crew!

Had an issue with my spark plugs that they diagnosed for me and fixed for free. Super nice people.

I live 3 hours away and I scheduled an appointment online to make sure the car I wanted to test drive and purchase was there and ready. I got a confirmation email about what I needed to do to purchase the vehicle. I get there and the salesman tells me that he didnt know the car was there until we asked about it. He told us we cant test drive it or buy it because it was scheduled for inspection because it was just traded in. We asked about another car we were interested in and he said that we couldnt see that car either because it hadnt been inspected either. We finally agreed to test drive a 3rd vehicle and it was filthy inside. It had not been cleaned yet either. Why should we bother to schedule appointments if the car we are test driving is not ready when we get there?

Sales experience was great. Bought a used car, two months later the vent fan for heat has a humming sound and they were going to CHARGE me for it. Wouldn’t recommend.

Always a pleasant experience in Service Department. Very friendly and knowledgeable. Always willing to answer your questions. Special mention to Jonathan. A complete opposite from the previous dealership I came from (Rockford). So I dont mind driving there and the experience is worth the drive!

Top notch customer service! Very happy with Deana, and then with the service department when I came back for a two week check-up (and to have optional parts installed).

This dealer has earned my business. The staff is very friendly, professional and knowledgeable. I have been more than pleased with every encounter I have had with them. My most recent made me decide to be a continuing customer. Honestly this has been the most pleasant experience I have ever had with a dealership. I didnt originally buy my Subaru from them but I take it here for service. I honestly has no complaints. If you need service call Lexi in the service department, shes great!

This dealership has been consistently helpful and friendly. I bought a Subaru out of state and take it here to be serviced. They found everything wrong with it that another dealership never noticed. The staff has been great and I always feel welcomed.

Purchased my first Subaru. Very good purchase experience. Only a month, but so far things are great!

Holly made my experience purchasing a car wonderful. She is a very sweet and upfront saleswoman and made me feel very comfortable with my experience. If youre going to purchase a car from here, ask for Holly to make sure you get the best, most personal service!

This dealership is a great one! Really nice staff, service and very helpful with after purchase questions. We have purchased three Outbacks here and will continue to purchase here.

Ill never buy a Subaru again after dealing with this place. Terrible surface, terrible people. Lied about features and after owning my car for a few months they were already trying to upgrade me. Avoid it at all costs

Not happy. Bought the vehicle I was looking for here. Whenever I asked questions about the vehicle they did not seem to know any answers. I had done a lot of research on my own and decided it was the right car for me. In the 2 months since I have had several issues with it and they basically told me I am out of luck and it is my problem now. Not happy with the service or the way they stand behind their vehicles.

I stopped by at your dealership last week and drove an Outback. The salesmen was very knowledgeable and helpful. He e-mailed me various options if I wanted to purchase or lease a new Outback. He list as an add on anti-thief insurance. When I questioned the charge he explain what it was and that he couldnt remove the charge. Why is this dealership making this a requirement? It just doesnt make sense. It appears that this dealership only responds to people who give them 5 stars.

Friendly, as quick as they could be when buying a car, worked wonders with a bank.

I am new to Wisconsin and have found my subaru dealer for any services. They were awesome!

Very customer service oriented! welcomed me and fixed my problem! highly recommended!

Showed up 30 minutes early for an appointment but they still got me right in and I was out within 35 minutes. Great customer service

Dont from noel or anyone at this location, I live in Nebraska and after countless phone calls and research about Subaru of Janesville I decided to drive 500 miles one way to get a reliable vehicle from reputable source however that is not what I got when I got to the dealership the vehicle was not detailed as promised it was a used vehicle so there was still some pet hair in the back seat I thought little bit of pet hair is not too bad so I decided to purchase the vehicle everything seems sound and brought it home on a trailer after about a week or two driving it in town I noticed 3rd and 4th gear were a little sketchy little grind e going in out of 4th gear took it to the transmission shop ended up needing 3rd gear 4th gear synchros going into 3rd gear and 4th gear in a new bearing also the linkages word measuring correctly so I called Novak to disclose him this information he told me it was not his fault and stuff happens all the time so I am responsible for spending another $3,000 on rebuilding a transmission on a vehicle that I thought was a good vehicle from decent people boy was I wrong should have never went to Wisconsin in the first place they do not know how to be honest or conduct business in an honest manner they cant even get the election right

Everyone at this dealership is amazing!Thank you Alex and Jeff

I would like to thank the team at Janesville Subaru for being so helpful and working tirelessly to find the right vehicle to fit my families needs. The entire team was engaged and even worked late during the holidays to ensure our experience was an awesome one. I honestly do not understand how anyone could have a negative experience with this dealer. Thanks Hanna, Alex and the rest of the team and Merry Christmas!!! Thanks again soooooo much for helping our family!😀

Great buying experience. The most pleasant Ive had, and I hate buying cars. Big shout out to Chayton for great service.

Great car, great price. very happy i chose this 2020 subaru outback

Highly recommended. Wish our local dealer here in Rockford gave the same level of service and pricing. Big shout out to Jason Lehman in the service department! He always goes above and beyond every time I come in.

Friendly and helpful. Thanks for the great service.

Just brought home my Forester. I think Im gonna love it! Nice folks. Ask for Chayton 😃.

Great service. Great dealership

Holly helped us buy our dream car last week! We drove all the way from La Crosse to purchase the our new Ascent. She answered all of our questions and made the entire process enjoyable!

First time visiting, I found the car I wanted and the staff helped get me the price I wanted. Great employees from start to finish. Usually dealerships try to sell you anything and everything they can, last thing they want is for you to walk out. This dealership was nothing like that, they had my best interests in mind. I feel respected and comfortable the entire time. Highly recommend!

Fast, reliable service. No question about origin of parts.

I never felt pressured to buy. The salesman, Alex, listened to my wants and needs towards a new auto. Buying process was quick and easy. My new car was detailed spotless before delivery. Alex went through every button, switch, and option before I drove off the lot. Thanks for a pleasant buying experience!

Slightly more expensive but worth it because of great service

Dropped my car off on a Saturday. Was told they would check it out on Monday. Almost two weeks went by and I had not gotten a single phone call. So I call that day and was told they would return my call. After waiting all day for the return call. I went to the dealership to get some answers about my car. I was told that they had taken the car out multiple times. They said the transmission was acting normal. I reset trip B odometer to see what they would and marked transmission check plugs. They drove the car a total of 26 miles and didnt pull a sample of fluid from the transmission. I know that techs get paid on flat rate. So I understand that they have limited time to look at possible warranty problem. I am a mechanic myself and I hold others to have the same pride and quality as I put into my work. The lack of any notification about my car is completely unacceptable. This is my third new Subaru Forester. I also understand I didnt by the car from them but I expect better service than that being that is still under warranty.

Friendly laid back dealership! In Columbus, OH, had a salesman guilt trip me into a certain car. He tried selling me a car I didnt want- it was just a car he chose (we were shopping for a truck. Yea- a pick up truck). I havent liked dealerships since. Fast forward to Janesville Subaru: Spoke with salesman John Fager- he makes it a priority to accommodate drivers needs. He has experience and will help you find a car, even if its from one of the other 24 lots. I was surprised about the number of lots! Nice variety of used cars. Small but cool kids playroom. Thankful for the vending machines- drinks and snacks. We felt welcome. Glad to recommend this dealership.

Top notch staff! Wonderful people, if you are looking for a vehicle this is the place to go! No nonsense, very honest and professional!

I just want to talk about the service department for a moment. I have good experiences with everyone there, but especially service writer Dennis and service manager Jason. It starts with their positive, cheery, can-do attitude. From there, I feel that they always go above and beyond to make sure Im inconvenienced as little as possible. I appreciate their high level of professionalism, and I trust them completely with all three of my Subarus.

We had such an amazing experience with Janesville Subaru! We went to look for a new car and I was quite sure what I wanted yet, I had researched Subarus and I know they are great vehicles.Upon arrival we were greeted by Nick and he helped us through our car buying experience. He was great to work with. He answered all of our questions and if he didn’t know the answer he was able to research and get back to us right away. I’ve owned my car about a week now and Nick has done a few check ins to make sure that I was liking the car and answered the few questions that I did have. When it comes time for my next car I will definitely be back!

Staff wants customers to have a great experience by listening to their concerns and addressing them. Service work is done well the first time and they follow up to know that the customers needs were resolved.

Working with Austin was nothing short of amazing. He was so pleasant and easy to talk to. He had great personality even when working with our 17 year old who was buying the car. A lot of salesman would have treated him like a young kid and Austin did not. He made you feel very comfortable and at ease. He definitely secured our purchase through Janesville Subaru.

You were very generous with your time and knowledge when I came in so late to look at the Chevy Spark. I felt prepared to drive my first stick shift and I got it for such a great deal and it wouldnt have been possible without your help. Thank you!

The service staff at Janesville Subaru are excellent. I drive nearly an hour to take our Forester there for service.

I was in search of a more fuel efficient reliable vehicle, not quite sure what I wanted. Went through Janesville Subaru on a cold snowing afternoon and met up with salesman Austin Armstrong who happened to be out shoveling. He asked if we would like any cars cleared off, we said no as we were just looking at that point. Told him what the demands were and that if I see anything I will let him know. Visited two other dealers close by, no one came out of the second one and number three had the most obnoxious salesman(Shane I believe-Kia) I have ever met. He was beyond pushy, wanted us to go into the office so he could get our information, we told him we were only looking, kept harassing my fiancee even after he told him it was me that was looking on at least three occasions, it was then I knew I had to deal with Austin who wasnt just looking for a sale. I called Austin back and have him some other details about what I was looking for and he said he knew of what will work perfect for me and emailed the link to it. I was very surprised at the fact that he actually listened and was dead on for all the features that I wanted. Priced right and less than other dealers within fifty miles. Went in the next morning and signed the papers! I have bought many cars and I would say that this purchase was above and others in the area! Austin even called a few days later to see if I had additional questions on all of the features. I will recommend Janesville Subaru and Austin to anyone that is looking and doesnt want to get jerked around!

The guys treated me better the the dealership in my hometown does!

Austin Armstrong offered the best experience I could have asked for. He helped both myself and my boyfriend purchase a vehicle recently. His knowledge on vehicles, patience and overall awesome personality made the experience easy and fun. Not only has this been our third time purchase from this dealership but we dont even live in Janesville WI, we live in Madison WI. We chose not to go to one of the many Madison dealerships and make the drive because we have always had an overall outstanding experience every time we stop in. Thanks again Austin!!!! :)

My son today bought a Subaru Legacy and had a great experience with Janesville Subaru and Austin in sales. This was my sons 1st buying a new car experience and it was great.I personally want to thank everyone one who helped make this happen for my son and as a father it was a pleasure to work with Janesville Subaru. I gave them a 5 star rating. Thanks you so much Austin and would recommend this dealership and its sevices to anyone.Charlie

I stopped here to get some touch up paint. Even though I am not from the area, the service guy treated me in a friendly respectful fashion. My $20 purchase was important to him and he wanted to be sure that I got exactly the right color. When people take care of the little things, you can count on them taking care of the big things too. I would have confidence in this dealership.

Your welcoming and friendly service department took care of the recalled Takada passenger side airbag on my 2013 Forester, which has gone 95k absolutely trouble free miles. I returned the following day to buy a 2019 Outback as well. Your sales department is simply the best. Im a retired teacher and have had many past experiences with which to compare. My entire family, all happy Subaru owners, will never go anywhere else again.

Had a great experience with Janesville Subaru. I would recommend them for their service before and after the sale. There facility is modern, neat and clean and the sales personnel are inviting and top notch.

Nik and the rest of the crew up there were amazing with helping me get into the exact car that I wanted. Everyone was very nice and extremely welcoming to me and my Dog that they let me bring in with me. Financing was a breeze and overall the experience was great today! Will definitely be back!

CleanFriendly service repall service done promptly and completely

I had my 12 year-old car detailed. They were very professional, easy to work with, and had my car shining like new. I would highly recommend their detailing services.

Bought a 2019 wrx this morning. Everyone at this dealer was very nice and friendly. Our salesman Alex Story was great. No pressure and very helpful. Will certainly return in the future!

I went in to buy my first car with a dealership and they had phenomenal customer service and were so friendly! I am a recent college grad and buying a new car can be scary and intimidating but they made it an easy and wonderful experience for me! and talk about affordable plans!!!

My husband and I recently purchased a pre-owned 2016 Outback. Jeff led us to a car that more than met our needs. He patiently explained all the features and led us through the purchase paperwork with ease. We have used it for a long trip and are pleased with the vehicles safety features, ease of handling and comfortable ride. Both Jeff and Dena gave us friendly, efficient service. We recommend them to our friends.

I personally had a great experience at Janesville Subaru, I took my 99 outback in with a check engine light and a blinking AT light, The service advisor Jonathan was very helpful in getting the car in and giving me a loaner car for the night. The next day he kept in contact with me to keep me up to date on what the mechanic was determining the problem was. When the car was ready, it was a quick in and out process and the car felt brand new. I highly recommend Jon and Chris (Mechanic) for anyone looking for an enjoyable customer experience while dealing with frustrating car problems!

Absolutely amazing service! A new car, stress free experience, and a truly wonderful group of sales members. I recommend anyone in search of a car come here!

We had a great experience at Janesville Subaru. Deana, our expert sales person found the perfect car for us. Brent the finance guru got financing pushed through fast and just how we asked for it. Thanks guys for our new Crosstrek. We love it!

Excellent experience with my sales rep. I walked in having done most of my research, and knowing what I wanted to ask about and have added. My sales rep, Austin Armstrong made sure everything I wanted was in order, we signed the paperwork, and it was done in a week. If you want to check out a Subaru, go to Janesville and ask for Austin.

Want to go to a place that is carrying on as business as usual during the pandemic? This is your shop.Not a single employee was wearing a mask, there was no semblance of any social distancing whatsoever. Given the overall attitude I could see, I highly doubt the place is taking any extra steps to clean or otherwise disinfect (even though their website says they are sorta-kinda doing something).If you or anyone you interact with is at risk, avoid this shop. If you are in the “covid is fake news” camp, then head on over.Personally I will never be returning to this location even though I purchased my vehicle here. There are many other options out there.

John and Janesville Subaru were great to work with. They helped me get the vehicle I was looking at to a price that I could afford. I had gone into the dealership with low hopes about leaving with a car, but it all worked out!

I met with Jeffrey Swanson (Jeff). He did a great job of answering my questions, and was extremely respectful compared to other dealers/sales people I interacted with while I was car shopping. I also appreciate that Jeff didnt email/call my phone off the hook (again like other dealerships). He also didnt try to hard sell me on anything I didnt want - between the pricing (used car), flexibility, and making it easy for me to ask questions I did end up buying from him. Would definitely consider them next time I need to buy a car.

Theres always something to annoy me when I visit. Not a bad place, but they could improve on the professionalism of their people.

Excellent service with integrity.

Though I did not make my final purchase with Janesville Subaru, I was working with Jeff Swanson who was extremely helpful and flexible in trying to get the exact Crosstrek I wanted. I opted to go with the local dealership that had the car in stock for convenience with my hectic schedule, but I highly recommend Janesville Subaru. Working with Jeff was a pleasure!

We had already taken a test drive of a Subaru Crosstrek and wanted both the colour we wanted, the features we wanted, and of course a price we were prepared to pay. Janesville Subaru met all of our expectations and worked with us in a professional way. The follow up was wonderful, with staff Austin that was more than helpful to us at the point of sale to offering us follow up questions whenever we needed assistance. Surprisingly, most of the work was done via the internet, and it was mainly just a matter of picking up the vehicle and signing paperwork upon delivery.

Its been a long time since Ive felt comfortable at a car dealer. Janesville Subaru has changed that,with helpful friendly people.

I purchased a gently used Crosstrek from Janesville Subaru in December 2016 and LOVE it. My experience with the employees at this dealership was great; not only did they quickly identify the best car for my needs, they efficiently dealt with the paperwork so I had nothing to worry about when i walked out the door! My car has performed perfectly since my purchase!!

I took my Subaru here twice. Once for a recall and another for preventative maintenance. Both times the staff was informative and professional. I was happy with my service and will be returning for future service and sales.

They advertised that things are Simple at Janesville Subaru..and they were right on!! Jeff S, James and Lucas were exceptional. I felt like family. And I LOVE my Crosstrek! Thanks guys!

Working with Deana was fantastic. She is a very professional and knowledgeable salesperson. The new car, Subaru Ascent, is wonderful.

If you are looking for a great deal go see Jeff Swanson! He made my purchase hassle free, definitely recommending Janesville Subaru to all my friends and family!

I have bought two Subarus in Janesville. Austin was a great sales person to work with. He knew the cars, answered my questions, very polite.

Very nice and helpful.

Gas door now opens when pulling lever didnt long to replace

Great service, as always.Went in for a schedule oil change, and multi-point inspection. I love that they take appointments here. So you know your time slot, instead of taking the chance theyll be slammed busy.Battery test failed, were in the northern United States, and of course getting hit with extreme cold with January, and February here. Glad to know the battery needed to be replaced! This could have saved a lot of hassle with a roadside call. Thanks for checking!!Always received great service here, and as long as they keep up the great work. They will always have our service!

We had a very nice sales woman. Everything.was OK till the closer came in. He was right out of the book about jerk salesmen. We went up to Madison and bought one for a lot less money.

Very pleasant experience. I stopped in on short notice and found them willing an able to accommodate.

Best place to be looking for a pre-owned subaru! My daughter loves her first bought Subaru Crosstrek! Thanks Marvin and Jeff for helping us thru the process😃

Excellent service and parts department. They treat you like family!

Nice patient ppl. Got a good deal

5 stars for the dealership, -1 for the service department....so 2 for an average. Its only ABS and traction control being broken, its not like my safety matters to them

Terrible customer service. How many times is one girl going to tell me Let me talk to my manager in a 20 minute visit....

We came to the dealership interested in a specific car. Julie took great care of us and truly listened to what we wanted through the entire process. She wrote down what we told her about what we wanted/needed in a car and paid very close attention to us the entire time we were at the dealership. We were not pressured into financing. The price negotiation process felt respectful and collaborative rather than adversarial, and everything was done in writing to avoid miscommunication. Once we agreed to purchase the car, the paperwork was done very quickly and Gus, the employee who helped us sign the forms, was more than willing to answer all our questions. We never felt rushed even though we came in at the end of the day, and the overall process was very painless.Julie also called us a few days after the purchase to make sure we were satisfied, and when we expressed concern about a smell of cigarette smoke that was developing in the car, she followed up with the service department about product recommendations for getting the smell out. We will definitely return to this dealership and work with Julie for future vehicle purchases if possible.