Went smooth and done as expected! Courteous and fast, and called back to make sure we were satisfied. No upselling pressure.

Its no ones fault at Bob Clapper Automotive. There is a problem with factory installed Sirius XM antenna/radio. It wasnt easy to track it down. Between Dan and Tracy I was kept informed. Still not solved, but I am confident it will be.

I love the experience every time! Jason and all the ladies are so helpful and pleasant.

In and out in a timely manner. Service representative was attentive and friendly. Good job!!!!

I had an express clean on my truck and the crew did an amazing job! After our recent trip to SD and CO the interior of the truck (dark interior with leather seats) had dust and dirt literally everywhere and now it is spotless. I would highly recommend the cleaning services.

All I can say is WOW! Josh and his team did an unbelievable job repairing my 2018 Suburban. It feels like it did when it was brand new!

Very friendly and knowledgeable staff. Prompt service with excellent results.

I bought my 2008 CTS from Clapper Automotive in 2011. Ive always had it serviced there for everything. My car still looks new and runs great, everything works. Clapper Service department is second to none. Jason always has me in and out in a timely manner. I recommend them for any auto needs.

Scheduling and service was great! In and out in less time than I expected and everything was done as Id expected.

Caleb was extremely helpful. I hadnt purchased a car in almost 20 years. He took the time and patience to explain all the technology in my new Encore. I will be sending family, friends and co workers to Bob Clapper. I am thrilled with the excellent customer service!

I had an appointment with Tom to fix a piece of trim that was coming loose on my Traverse. I came in early and a different man was eager to assist me. He took care of the problem in a very timely fashion and was exceedingly helpful. I was in and out before my scheduled time with Tom. I like how everyone works together to get the job done!

Couldnt have gone smoother! Since I am unable to get in on weekdays a Saturday appointment was necessary. I arrived 10 minutes early and got in immediately, was done before I could even get comfortable in the waiting room. Highly recommend Bob Clappers service department!!

I dropped my vehicle off for oil & tire rotation. I was greeted by a very nice man who then had me check in with my rep. Who was Taylor. Very nice, quick and helpful. The service was fast and Taylor called me when done. Bob Clapper automotive is a wonderful Dealership and they care about their customers

Whenever I need to service my vehicle I always get treated courteously with the utmost respect. The professionalism is second to none and I will continue going here for my service needs in the future. The amount of time to service my vehicle is always promised on time. And the cost for repair is reasonable. I highly recommend Bob Clapper Automotive for your service needs. Sincerely Shawn Clark

I took my car in because it needed some work done on it and Jason took care of me! He and his crew did a great job. My car runs like new! I will definitely be coming back for work to be done if needed be.

Chris service manager is the best. We stopped going to Budweiser in beloit because they refused my best friends guide dog (he is visually impaired) in a loaner vehicle. Came to Bob Clapper and have never looked back. Chris goes into detail of the service performed, and this is the only dealer I can honestly say they do not try and up sale you. If they can help you out they will. The lady that charges you at the end is super awesome as well, very professional and very nice. As a veteran and a minority this dealership has made me feel equal to any other customer, superb service and superb pricing as well. also a big shout out to the courtesy drivers who go the extra mile to make you feel safe and well taken care of. Give Chris a raise. And go to Bob Clapper Automotive. Best there is.

I was very disappointed, cause when I explained that I would like them to check my emergency brake out cause Im unable to push down on the foot of it and cant use my foot on it only my toes. He told me that its mechanical and its suppose to be like that. Ive had cars with the emergency brake was on the floor before, never had any problems with it. He wouldnt even have it checked out. Im going to have to take it somewhere else to have it checked. I live in Watertown drive almost an hour to go there. Up to now I thought it was worth it. But Im serious about going somewhere closer!

Fast food car service. Lost my keys, made 2 trips. $150 later and reprogramming them as the paperwork stated, my vehicle starts 1/8 of the time. I was told the issue must have been preexisting. Not so. It began the very next day. Discussed with the key department and the associate was very rude and argumentative. Clapper wanted to charge me a diagnosis fee. Seriously? No. The issue didnt start until Bonnie made my new keys. Period. Dont go here. Fast Food High Priced BS! When I came through the drive, the hood of my vehicle was opened without my permission nor in my view. Unacceptable. I may be an older woman, however Im NOT stupid when it comes to mechanics and shops.

I found, online, a used box truck at Bob Clapper that was very close to what I was looking for at what seemed to be a fair price for our Non Profit located in the Twin Cities of MN. Since that type of truck has been very hard to find due to COVID issues, I decided it would be worth a 320 mile drive (one way). Mark and his team at the Commercial Truck division were very helpful before the journey, had the truck ready for a test drive when I arrived and were very helpful in making sure I could quickly begin the journey back home. Other than hitting a lot of that early October snow driving back to Minnesota, the trip home went well. It was a long day but well worth it and I would gladly make the trip again for future purchases.

Easy to set up a appointment. Was greeted by many when I arrived to dealership. I was thanked for my business when I left. It was a good experience.

My engine died after I went through a puddle. Not good on a vacation. Despite being a holiday weekend, Jason Tyler in the service department was able to get my car in, diagnose the problem, and got it fixed earlier than estimated. His service and manner were excellent! If this is typical of the Clapper team, Ill recommend them to anyone.

I took my Cruze in to Bob Clapper to have an engine noise checked out. They got it in within 2 days and Tom my Service Advisor was fantastic. He answered all of my questions when I dropped it off and he got back to me with the problem the next day. Tom explained what the problem was and suggested a couple of more things that it needed but were my choice whether to fix or not. After I okd the work Tom said it would be ready the next day in the afternoon but called the same day and said it was done and ready to pick up. The cost was far lower than I expected it to be so I am very happy about that. When I got there it was ready and freshly washed. The Service Tech Jim L did a great job and it runs better than ever. I will be taking my car back to Bob Clapper when it needs service again. Thank You Tom, Jim and everyone there

From the minute we drive treated with utmost professionalism! Friendly staff and very attentive to your needs

Everything is very open and clean in the show room. Staff was very friendly. My salesperson was very knowledgeable and professional. Pete went above and beyond to make sure our purchase was a good fit for our needs.

I have never been to Bob Clapper before and I was very impressed. Very friendly staff and great service. I will definately be back.

Fast, efficient, and correct. I always check after having service done. Oil was correct level, and filter was tight. Ive got horror stories.

Because I have very little car knowledge, I typically have some anxiety when getting my car serviced. At some service centers the process isnt clear. This was my first time getting my old changed since purchasing my vehicle and Bob Clappers had very clear signage/directions, employees that proactively guided me through the process, and they made me feel valued as a customer.Scheduling my appointment online was very easy. Dan was my customer service rep and he was very knowledgeable, kind, and kept me updated with any delays as my vehicle was being serviced. Thank you!

I went there for a car detail and they did an amazing job. My suv looked new when I picked it up.

Bob Clapper is the best dealer I have ever dealt with. I am from Chicago and had my car Serviced at Bob Clapper in Janesville Wi. Right from the start I was totally impressed while making my first service appointment on my new trail Blazer. I did not purchase my new vehicle from this dealer but regret that I didnt. I was that impressed at the cleanliness, professional service EVERYONE provided. Thank you so much!

I was traveling from Geneva, IL to Edgerton, WI and when I arrived at my destination my car started smoking. I called GM for dealerships in the area, then started working my way through the list. When I called Bob Clapper Automotive, Taylor, the service specialist, was the most helpful of many people that I spoke with that day. Once my car was received Jason, reached out and kept me informed of the status. Repairs were made the next morning which was a relief. Great team!

Chris the service adviser did an excellent job of getting my car in andkeeping me up to date on what was being done and recommendingwhat other services I should need. My car was washed and servicecompleted in a timely fashion.

Friendly, explains everything, just amazing service .I will definitely use the services again.

Been coming to this dealership for years and am very comfortable that I can trust what they recommend and are not just trying to upsell on product or service

Was easy to set appointment, easy drop off and pick up. So far no issues so that’s a plus. Very friendly staff, treated me with respect. Would definitely recommend for service.

They are great people to work with they treat you like your a friend.

Friendly staff, fast appointments, quality maintenance work. My family is in the car business so I’ve grown up around it, and I would recommend business here to others due to my great experience!

Carrie and her crew of detailers are AMAZING!!! Beyond satisfied, will be returning in the spring!!!

It was phenomenal, Steve and Colin were extremely helpful. Will definitely be using as my new service dealer.

The service department did an awesome job performing the work that I asked to be completed.

Fast and friendly service..Im just kinda disappointed with the car wash when its done and its not even dry and the water leaves a good white marks all over my black truck. Carwash should make your vehicle look clean not look like its covered in white specs 😞

Have a good parts department. Not well treated on recall repair they only read gasketed one valve cover on a two valve cover engine. I just dont think much of general motors products so I probably wouldnt go there. I think the service department is probably pretty good and they treat you nice. They have a shuttle.In the distant past when I brought in a Chevrolet product with a problem the typical answer was operating as designed you cant make silk out of a pigs ear. Just my opinion

Dan is great to work with and got my car engine light figured out and a part replaced under warranty. Replaced a battery as well. Very happy with the service here for my car.

The last time I had my oil changed I was told that the coolant was low. I have been keeping an eye on it and it was low when I had my oil changed the other day last week. the difference being no one said anything about it last week . Then I looked through my service papers and there is no mention of it in them eitherI mentioned it to the service rep and he said your service department would try to find where it was leaking but if they could not find the leak it would cost me about 100.00 dollars. I think GM should be more proud of their vehicles and their service!

Everyone was friendly and explained how things were going to get done.

Easy to make appointment. Everything was done in a timely matter. Chris Hyerdahl does a great job of keeping me updated on work progress. Prices are very competitive.

Great service. Knowledgeable staff

We took our mom here today to lease a car our salesman Shane was excellent! He was courteous personalable and Very helpful Thank you our Mom is so Happy with her car.

Let me start by saying everyone on their staff has been very courteous and the one star doesnt reflect on them. It does however reflect on the fact they did not stand behind their work. I recently had an oil change done and now 200 miles later there is a large pool of oil under my truck coming from the oil filter. I know mistakes happen, but when Im told the best they can do is to get me in 4-5 days from now to me is unacceptable when the service department is ultimately at fault. It would take 10 minutes to replace the oil and filter, but now I will have to pay for another oil change 200 miles later. You just lost one customer. Please fix your mistakes in the future before you lose more.

I had an airbag recall done, waited for an hour. That’s how long I was told it would take. After I left I realized that the dash board was not put back together correctly. I went back and they fixed it but I didn’t realize that they actually broke it, I thought it was a seam in the dashboard but just today while I was cleaning it, I realized that they cracked it.

Got an oil change on my 2016 Terrain since it was already here to have other work done. Yesterday the oil light came on. After reviewing the bill, it went a whopping 1,489 miles before that light came on. I generally go to a local place to get it done (and have had no issues) but got it done here once out of convenience. That was obviously a mistake. I just got off the phone with the Service Department and Dan and they couldn’t provide a reason as to why it would’ve come up. “They must’ve forgotten to reset it.” And do we know how to do it, or do we need them to? First off: ... we went to a dealership because we expect quality service for the price. We shouldn’t have to do anything when that is what you were PAID for. In the future, it is a good recommendation to just do it correctly the first time. Needless to say, I’m not driving back to Janesville for obviously shoddy service with POOR quality control. If anyone needs a reputable person to do an oil change, I recommend Jim’s in Milton. They have done over 30 oil changes on several cars and have never not completed the work, like this place did. It was a good lesson to never go back here.

Did a great job detailing our truckgreat service used the shuttle service for the first timeboth drivers were very friendly

Purchased my new vehicle at Bob Clapper Automotive, requested to test drive a handful of vehicles, they were waiting and ready for me upon my arrival. My salesman, Caleb D, was friendly, honest and easy to work with and made the buying process easy and one of the quickest Ive had in my history of buying cars. Caleb worked hard to answer all of my questions. I would recommend him and this dealership and will return in the future.

Great communication makes for perfect response. Fantastic Job.

Always friendly service. I appreciate the great communication. Im never left wondering whats going on with my vehicle...always get timely updates.

I had to bring my truck on because they missed a repair when they did there inspection. They were supposed to also look at my wireless charging system an they didnt. I was because pushed out the door after the missed repair was done. On top of that they didnt wash my truck! Im so disappointed that I was treated like that.

I liked the team work right from when l walked in,Jeff Koebernick wasn’t just trying to sell the truck,he made sure it was what l wanted and what I was looking for, not forgetting Brent Meyer,he did a great job,will always do business with you .

Friendly staff. Quick service time. Shuttle drivers friendly.

Dan in service is an example of great customer service. He follows up with you, gets you an answer or finds someone who can answer your questions. Thanks Dan for the awesome job you do!!!

Always polite friendly service. Car prices are sometimes higher compared to other near dealers, but very comparable. Service is good, usually very speedy. If you purchase a vehicle they have recommended services. Bought my first new vehicle here and always had the service here as well. Havent been truly disappointed.

This is the only place I will take my vehicles. Excellent customer service!

My Service manager Chris is excellent!!!! A great customer experience!!

Bought a pre-owned vehicle one year and 6 months earlier from Clapper. Put less then 8000 on the vehicle. Transmission went out on it with Clapper offering to fix the transmission for a cost of 6000. Clapper never offered to work with us or make any suggestions with ways of help. Clapper then offered a trade in cost of 5500. So after a year and a half of having the vehicle and driving less then 8000 miles on it. The offered a price of 500 less then what the repair would have cost. I will never do business with them again and all recommendations will go to other dealers in the area.

Employees were nice and friendly. Stopped in based on a radio commercial saying they were paying top dollar for trades. That was a lie.

Bought a 2020 XT4 here last week. We are very happy with our purchase. There was no game playing. They were completely honest and upfront on all points.Jennifer was great to deal with over the phone. Reza was very helpful and friendly also in making the purchase. I would definitely go back again.

Their service team is excellent.

Same as always, great service from people I trust.

Nice reservation system. Great communication throughout the process. Very friendly staff.

Started taking our vehicles here after another dealership in town started to slip in their service, while raising their prices. I had the pleasure to work with Jason Tyler in the service department. He has been amazing to work with. Explaining options, never pushing me for more than what is needed and turning a skeptic into a new fan. My familys business will be going to Clapper moving forward including any vehicle purchases.

I have been buying cars and trucks from Fagan for over 30 years. Tahoes, Escalades, corvettes (3 of them), STS, CTSv, CTS and more. The vehicles are top shelf and their service is impeccable.

Really enjoy working with Chris Heyerdahl, my service consultant. Hes informative and attentive and gives it to me straight keeping me informed of the status of my vehicle throughout the process. A+

As always, Jason was wonderful. Took care of everything and made my car clean again too.

Service was terrible. Messed up engine wanted me to pay for it. Fixed it no warranty. Had my car over a month. Will not go back.

Efficient and Friendly. Quality work.

Lady was very helpfull and knew how to answer questions. I found the experience very pleasant. In and out just how a busy person wants it. BUT!! when I came back for the actual service they took the time to answer all my questions, and gave me a feeling that they were indeed going to do their best. THEN!! when I picked up my car, the service reps were very polite and asked if there was anything they could do now or in the future to be sure to ask or just call,

2/16/2021 Had my veh serviced, friendly curious personnel. Chris went over what was being done and the cost. Felt comfortable leaving things in his hands. Jim

Had body work done. They let me use one of their vehicles while mine was in the shop. And...they cleaned the inside of my car plus washed it!!! I was very pleased!

Chris did a great job explaining the services and the shuttle driver was very nice. Great experience.

Caleb was excellent to work with! He explained all the details of the pricing and awesome new features on our car that we didnt even know we had! Highly recommend and will be returning for future purchases!

I like the convenience of the shuttle service as makes it easier to make appointment.

They always get our trucks in and out in a timely manner.

I had a foreign object in my tire and it was leaking air. I called in the morning and they were able to grant me an appointment that same day. When I arrived, all of the staff had masks on while respecting social distancing. It was a great experience.

Work was accomplished in a reasonable amount of time for a reasonable price

They did an oil change and tire rotation plus a free inspection. They quoted me exactly what I paid they were friendly and I would definitely go back for service

From trade to delivery, Patrick Jerry and Brent made the entire process hassle free. A very refreshing car buying experience!

Awesome experience. Shane did a great job!

Excellent service as always .Very efficient and friendly

Ive been going to Bob Clapper for years, and have always had good service. Always friendly, and great service. Thank you

Just like always great people and great service.

Thank you Brent & Jarrod for going above and beyond to get me into the vechile I wanted. Outstanding customer service I would highly recommend Bob Clapper if your looking for a vechile. I love my Equinox ❤️ Thank you again

Price for a oil change and tire rotation is about $20 higher than other dealerships. May go somewhere else next time.

My service professional was Chris Heyerdahl, and we have been working together for years. Chris always has a smile on his face and a very helpful pleasant manner. He is always professional and take the extra steps to complete my service requests in a timely manner. Chris and his attitude is the reason I have bought my last 2 GMC vehicles (Acadia Denali and Sierra Premium Plus) from Clapper automotive. With Chris, I know I wouldnt get a run-around on my service needs.

Easy to work with, friendly and helpful.

They made the buying process a very easy experience.

Everything was handled very fast and efficiently. Very professional. Thank you

Everyone that I’ve dealt with it’s straightforward and honest!!

Never had such a great experience buying a vehicle. I would definitely recommend Bob Clappers to anyone buying a car or truck. Thanks Jeff Koebernick!

I have been taking my 04 buick to Bob Clapper for the last 6 years and they have generally treated me well despite being a little pricey. I was going to look for a new car from them and will no longer be doing so after the last service visit.I have a 04 century buick that had signal/light issue on the driver side. This required them to replace the light housing. Before i took it in the driver side bright lights worked. After they replaced the housing for the light the driver side lights no longer worked at all. This required a replacement of the wires. Since this section worked before the replacement and did not work after the replacement the responsibility should fall on Bob to replace them at their own cost.Lastly, Bob Clapper had mailed out a discount worth up to $50 for a cost over $500. I was asked to give it to them and they never provided the discount of the $50 to the agreed upon price that I ended up paying.

Met right when I pulled in. Work done quickly. Everyone was friendly

No issues whatsoever, Tom was fantastic!!!

Service rep and cashier were pleasant and professional.