Called in an order for my father, who lives in town, to pick up on Fathers Day. Being something of a recluse, he didnt make it out until Monday and was told there was no order for him. However, when he called back and told them it was supposed to have been picked up on Sunday, they offered to re-make the order for him at no extra charge! What great service! Thanks for helping me make my Fathers Day memorable with his favorite cookies even though Im so far away

Delicious cookies! Pecan supreme is so gooey and nutty, my absolute favorite!

I ordered a cake for my sons birthday a week prior to his party and the cake was supposed to be done 10/6/18 @ 2pm and I went to the store to get the cake and they told me there was no cake for me to pick up. They put my cake order in the wrong date slot and they couldn’t help me out cause their cake decorator had done left for the day. So I will not be using Great American Cookie for any future orders.

Over the last several months, their selection and service has diminished. Very sad! They have almost no cookies baked and you cannot get a cookie cake same day. Makes me not want to order from them even though their cookies are usually best.

Always tasty & quick, even if theres a line because someones unsure about what to order. They have a reward card program, but weve never gotten any kind of a reward. The cookies are a little pricey.

I ordered a double doozie m&m cookie from them almost a week before my moms birthday. I told them I would pick it up on Sunday at 2:30 and they said it would be ready then. I had not heard from them at all so I assumed everything was fine. I got a call the night before on Saturday at 8:59 PM (1 minute before they closed) saying that they ran out of their chocolate chip cookie dough and they could not make the m&m cookie because their truck shorted them. They did offer one of their specialty cookies with no extra charge, however, we do not like any of their other types of cookies. They said we could go to Nestle and get one there. We did not want Nestle, that’s why we ordered from Great American Cookie and even if we did what were the chances that we could actually get a cookie in the short amount of time that they gave us. I even asked the manager if she could call the one in North Little Rock (that’s where my family was coming from) and see if they could do one. She proceeded to tell me that she didn’t have their number and couldn’t do that. Ummmm hello, have you never heard of googling the number? At this point I was pretty upset as the manager was pretty much doing nothing to help. I’m sitting here at 9:00 PM the night before my moms birthday at work and i’m having to deal with this. My question was, if you new you weren’t going to have enough cookie dough why wouldn’t you have called sooner and not the night before when everywhere else is closed? Like did you just realize at 8:59 on Saturday night that you wouldn’t have enough? If you new the truck had shorted you, wouldn’t you have set aside enough to make my cookie that I ordered A WEEK ago? My dad went up the next day and talked to the manager. She was apparently very rude and kept saying “What do you want me to do?”. Long story short, we did not and will never get a cookie from them. I would not recommend them as the manager is very rude. However, if you do order from them make sure to call and check on your order a few times so you do not end up in the same boat as I did.

Good cookie cakes but, awful service. Employees are very rude

The last three times that I tried to get a cookie they were out of almost everything. Friday at 7:45 and they’re out of the original chocolate chip cookies and most everything else. I’m glad Nestle is in the mall, I can get something there. I won’t be back and don’t think they’ll care, since they didn’t say anything to me when I was looking at their case for a few minutes.

They have fantastic brownies

Too sweet♥️

Great place fantastic cookies

Great cookies

Such good cookies!!!! Awesome!!!!