I have been at Kailua GY multiple times with different issues. They were always very helpful and professional. Their prices are very affordable. Thank you!
My husband brought our Camry in due to the low pressure light on the tire. The wait was about 3 hours — understandable as they were busy. My husband waited there. The employees were genuinely helpful and friendly. They checked in with him to make sure he was good as he waited and even offered him water. The service was completed at the time promised and they broke down exactly what was done so he understood. He was helped by Leslie, Damon and Arthur. Thank you very much for your courteous and professional service. We will be back.
Ronnie was awesome! Really friendly and welcoming. Got to job done I’m a timely manner when we were in a rush! Some of the best service I have ever had!
I have visited Goodyear Kailua several times for simple oil changes to much more complicated repair work and maintenance. Each time I’ve visited, the staff is exceptionally friendly, the cost is well valued, and the workmanship is great.Last week I got my alternator and two belts changed. Not only were they able to complete the repair, they billed me a little less than the initial estimate and they got it done two hours earlier than expected so I could make it to work. I am so glad this is my neighborhood auto shop. Mahalo Goodyear Kailua!
Best experience that I’ve had getting an oil change. I had tried to do a walk in appointment and they were all booked up. Very respectfully, Ronnie tried to reschedule me to a later date. As I was leaving, Ronnie waved me down & told me there was a cancel and he could take me. Oil change only took an hour and customer service from Ronnie and the whole team was A1. Definitely recommend. 🤙🏼
Lifesavers! Thanks Kirk and team for getting us safely back on the road in minutes!
Ronnie Mito is da man . Fast quick efficient service
Special thanks to Fred! We came in today because my daughters front tire had a slow leak and ended up needing to replace two tires. Fred was so helpful in getting us the tires we needed and after letting him know about my tight schedule, he was sure to be prompt in letting me know when the car was ready, which was a whole hour prior than the expected time frame we were quoted! Thanks so much. Highly recommend. Great customer service!
Unfortunately, not a good experience. I had a flat tire from a road nail in a Pirelli Scorpion tire and came in on my donut spare. I gave them my rim and asked for a plug with a hole about 1 3/8 inches from the shoulder. I was advised the hole was outside the center treads and the manufacturer would not allow them to plug it and that it was against the law in Hawaii. I was in a hurry, late for an appointment and bought a new Goodyear tire for $289 all told. I dropped off the rim and was told that if I came back before 4:30 pm I could get it mounted back on the car. I returned at 4:29 and was told I could either come back at 8:00 the next morning to reinstall tire, and that it would take an hour (a 5 min job), or I could take the tire home and mount it myself. I could not return in the morning, so I opted to take the tire home. I asked the shop to take off the labor costs for what they would otherwise have done (lift the car, remove the tire, and remount the tire) and was told they dont charge for that, so they could not credit me any costs. I went home and looked on Pirellis website that stated the hole could have been plugged if within 1/2 inch of the shoulder. I feel like I got ripped off.
Everybody in Goodyear was just great..all very friendly & there was quick service for my auto safety check..
Very nice staff. Appointment for safety check available sooner than everyone else, who were booked months out.
I’ve been going to Goodyear in Kailua since I moved to the island 4 years ago. They have always given me exceptional service each time I go in for an oil change. Fred is always so helpful, patient & knowledgeable!! I’d give a 10 star review if optional.
Free flat repair! Fast, always do the job right. Fred is the man, treats you like family!
I’ve always had great service here. Friendly staff, appointments on time, work done when they say it will be done. I appreciated being able to schedule my Safety Inspection and not waste time waiting for hours. They told me one hour, it was done in 58 minutes!
I won’t take our vehicles anywhere else. From the first time we took our car here, the staff went above and beyond to help us with the issue. They are the best auto shop I’ve ever gone to. We recommend to all our friends. Highly recommend. I always wish I could tip them after they’ve worked on our vehicles because they are the best!!!
Absolutely love kailua Goodyear!! Went here on May 7,2021 & had top notch service & they were fast!!! All the guys were so nice & go out of their way to help us move on w our busy lives!! I appreciate you Kailua Goodyear!!
The customer service at the Kailua, HI Goodyear is outstanding. They are friendly, efficient and responsive. They were able to squeeze me in their schedule and took care of my car. Shout out to Ronnie and Freddy, they are the best!
Great service, fast and efficient!
I just had the nicest and fastest service ever at this Kailua Goodyear location! Thanks guys 😊
Damon and his friendly Staff consistently demonstrate excellent service and efficiency.They have the Best Auto Service on the Windward Side. Thank You For all you do for my family!
I went in with a screw in my tire. Fred was not only helpful he was cordial friendly and had the true aloha spirit. Nice job!
I had the best experience, everyone was really helpful and friendly and they were able to fit me in to their busy schedule to complete my safety check right away! Definitely will be coming back.
ASK for FREDDY.took our family car to Good year, for a routine service, on March 8, 2021.Freddy is a swell person.He remembered me, when I returned to pick up our family car.
From the very helpful and courteous phone call I had with Ronnie to inquire about availability of tire dismount service, to the prompt, courteous, and enthusiastic service I received from Fred, Aj, Ronnie, and Kirk while at the tire center, Kailua Good Year gets highest recommendation from me. Thank you Kailua Good Year!
I recently got two tires from Kailua Goodyear. The service was very good however the nechanic stripped the bolts. My mechanic had to break off the lug nuts to repair my breaks and it ended up costing me extra money to replace them.
Always my go to place to get my car serviced as well as my boyfriends car for years! I’ve never had issues and always go here for my car needs. I’m never disappointed, and Im always happy with their service. Best place in Kailua to get your car serviced Hands down!
Damon, Kirk and the entire team in the Kailua location were wonderful! Tires for my car were even cheaper than Costco!
Keli’i, Kirk, Damon and Fred were kind, helpful and make my appointments there so easy.
Everyone at this Goodyear were excellent, from the niceness guy who checked in my truck to the mechanic, Dave, who explained everything to me
Always happy with the service. Much faster and more affordable than my local dealer.
Goodyear in Kailua is second to none and we are so blessed to have them. Today, Fred went way beyond the call of duty and it was a reminder of why I’m a customer for life!!!
I went in for a safety check and it only took about 30 minutes (make sure to call in advance to book an appointment since the website appointments dont seem to register with the store), Damon and Fredric are awesome and provided me with exceptional customer service 😀
Walked in for a tire change and the staff were so nice 👌🏻We just waited for about 45 minutes to get it done but it wasnt a problem at all.
Everything was great!
Aloha the team at Goodyear Kailua were extremely helpful in a stressed situation of registering a vechicle in Hawaii. The Manager Damien and counter service Fred made my day much beter with their incredible hospitality and professionalism. The service Techinician - David, that did my safety inspection was incredibly knowledgeable a d also amazingly kind
Great service and the best price in town on a quality set of tires!
They are AWESOME.... helped me with my tires as well as previous services!!! Definitely will be my home store for all of my vehicles needs!!! Thank you Damien and Clayton
Damon,Keali’i,and the master himself Fredman......thankyou gentlemen for all ur folks help in assisting in your experteesMuch Alohas.......🤙🏽🤙🏽
Excellent customer service and very accommodating! I’m a repeat customer.
Amazing customer service and work to detail is the Best!Thank you GoodYear (Kailua) and to all the employees.Mahalo 🤙🏽
Quick and easy service!
They advertise as being the only shop in Kailua that does safety checks by appointment. I made an appointment weeks ago for a safety check. When I arrived for my appointment, I was told that it would be an hour and a half before they got to my car. I asked them if there was a way to reschedule and get a firm appointment time, and they responded that this was a firm appointment time. It was a waste of time.
Special thanks to Kennedy for helping me recently! My plastic engine splash shield was damaged and dragging on the street when I drove. I had some zip ties, but no way to get under the car. When I swung by this Good Year location Kennedy didn’t hesitate to take my car up on a lift and zip tie the piece to the frame for me. No more dragging. I was shocked when he didn’t charge me. So much aloha! Many mahalos, Kennedy!
Overpriced. Billed me $120 to fix a brake line issue that solved nothing. Then suggested I needed to replace and fine down all my rotors for $1200. No thanks, do your own due diligence and go somewhere who wont try and rip you off.
Took my truck twice here for two different problems and two different years. I’m done here. Always a problem and over priced. Just go to Costco for tires and quick lube for oil changes.Took my truck to fix a leak in the axle. Told me they fixed it. 2 weeks go by I noticed it was still leaking. Took it back told me wait a week more for the oil to dry. Still leaking after a few weeks. Was properly sealed.Took it in a second time for an oil change. Mechanics damaged a transmission line that broke off spraying fluid every where when I was coming down a hill. Yes, very dangerous. Told me it wasn’t them but you could see were the filter was changed and that’s where the line was busted. Don’t trust these guys. Safer else where.
Frederic and Kirk were incredibly helpful and patient! I will definitely be bringing my car back to this location for any and all tire concerns.
These guys are the best. If youre military get off base and go here for your car care needs. They are always super nice and accommodating and their work is stellar. Competitive pricing and willingness to bend over backwards for you.
If you need a help finding the right tire hit my Ronnie Mito at goodyear kailua for all your tire needs.
Rolled up with a surprise flat on a rental. These guys stopped what they were doing and got us fixed and on our way inside 15 minutes. Great attitudes and customer service from all the guys working there. Thanks a ton!
Ken and the team at Goodyear, Kailua are a genuinely great and hard-working team, and I found that out today during my first visit.My first visit was today by-appointment and I am very impressed in the best way about the entire experience. No waiting to be seen and no problem with parking, the check-in was flawless and handled very professionally by Ken with the admin and customer service tasks and a quick discussion of available options, my service wait time was about 20% less than what was quoted, and my costs were exactly what I agreed to on the phone the previous week when I scheduled. I believe when I called the previous weekend, I was talking to Ronnie, so I can say here that the quality of customer care and courtesy I received turned out to be very consistent in this experience.I want to note here that today the area across the street was totally buzzing with tourism and basic weekend activity, and in the midst of that the team at Goodyear appeared to have a good workload and things appeared very smooth and the team not overwhelmed, and I still got my vehicle returned early and with a clean bill of health. I left with the peace of mind I was hoping for, and I am sure I will be counting on them again for my future maintenance needs.In closing, I truly appreciate our neighborhood automotive team at Goodyear, Kailua. Completely satisfied, you earned this humble drivers trust, keep up the great work!Mahalo!
I went to Firestone on MCBH for a tire repair, they said it couldnt be done and we would have to buy a tire for $350. Took it to Goodyear and these guys had it done within an hour and they did it for free! Not only were they fast, they were all extremely friendly and helpful!
Ronnie and Fred and staff were great. They tried to fix my flat but it was too big a hole (bolt in the tire). They were fast and courteous and helped me get the rental back to the company. Thanks for the help.
Great job, fast service.
Someone recommended this specific store to install new rims and tires on my truck. They spent about 3 hours snatching off the sensors from my factory rims and keeping them even though I provided them with 4 new ones for the new rims. I found that out literally one month later, when the valve stem on one of these brand new tires sinks into the wheel, destroying the tire. What did I do to deserve this?!
Good quality local service right in downtown. Damien and the gang do a very good job with a nice local touch
Customer service and all the employees that work there I give them an A+ Plus very courteous efficient user-friendly welcoming you couldnt ask for a better place to take your vehicle and I am grateful no wonder they are number 1 2016 17 and 18
Thought I needed a tire repair turned out to be a damaged air valve and they fixed it for free! Awesome service was very kind of them
Great customer service by everyone and especially Jeff upfront! I needed an oil change and safety check and got an appointment the next day! Took my car in at noon and received a phone call at 2 saying it was finished! Quick, easy and reliable!
I had a slow puncture on my Volvo so took the wheel into the Goodyear guys. They found the leak and sealed it all at no charge !!!! The guy in the service bay even topped up air in my get-you-home wheel and checked all my others on the car when I came to pick the wheel up. Great service from friendly staff. well done Goodyear !!!
Good customer service and friendly employees
5 days ago I made a 8am appointment for this morning. I pulled up a little before 8. There was no parking. I had to wait 15 min. until I could get parking. The line inside took another 15 min. The manager Mark assured me appointments have preference. Its now after 9 and my car is still in the parking lot. Others without appointments have been taken. So I asked about this and was told that its first come first served. Go elsewhere if you need service.
Good friendly staff. Family has taken vehicles here over the years. And the great outstanding employees stay, while the others find the back door.
Okay, I live on the west side and drive to Kailuas Goodyear. Id give them 5 stars all day, every day. Great service!
Been doing business with Good year many years and several vehicles. Can be pricey at times but they always do a good job.
Didnt go there went to Mc Makenna it was need to go back again
Excellent service always!!
Thank you once again for the exceptional service. Jeff (sales associate ) and his staff were very helpful, knowledgeable, and professional. I HIGHLY recommend this place. Military friendly with OHANA spirit.
Ran no diagnostics to fix the problem. just eye balled it and guessed. dont bother making an online appointment they wont check then youll come in at your appointment time and theyll be really surprised. Im never going back.
After being told the tires I needed were in stock, dropping off my car and given a time for pick up an hour and a half later, I was called 30 minutes later and informed by the representative that he had made a mistake, and the tires I needed in fact werent in stock. Upon arrival back to the shop no apology was given, just an option of making an appointment for a later date. Ill be making an appointment with a different company, like I should have before coming here.
Overall clown show. I was warned by a born-and-raised Kailua co-worker about their reputation and business practices, but made an appointment anyway. Showed up for appointment (made a week ahead) to be told the tires weren’t on-site, warehouse is closed on Sunday, no replacements available, blah, blah, blah. They rely on the reputation of Goodyear products; service is terrible and disrespectful. Taking my $1200 to Honolulu. ✌🏽
They were very nice even though they were super busy. They quickly gave us an option to continue our vacation without having to sit and wait for our flat tire to be repaired.
Took car in for safety check and oil change and received a call about an hour later saying the latch doesnt close. The hood cannot close and worker said to fix it would cost $65.When car was taken it was the hood was good it can close and later to hear a call so soon to say latch cannot close? We asked Did you break it? The worker replied .. No. He didnt sound confident when saying latch could not close and his answer No.Trying to get car up to date, just to have GOOD YEAR KAILUA, to break our car. Good job staff, cannot admit that you did break the hood. You are trying to say we brought in car where latch was broken? only to hear about it when have to pick up car, sounds ridiculous.
Overall the prices are nice and the service is alright. However they were inspecting my vehicle and told me that my left cv axle was damaged. When I was getting a second inspection the cv axle was just fine. Be careful when dealing with inspections always get a second opinion.
Mark was courtesy, very professional. He quoted me a forty five minute wait time, but my wait time was about twenty minutes. Your service department employees provided quick and friendly service.
Ive had great service here, actually. Great service for Hawaii, to clarify. Both of the reviews (appointments mean nothing & economy must be good) must be from people who just moved here. The Hawaiian sense of urgency is like... well it doesnt exist. Dont get me wrong - this irks me as much as the next person - but it is to be expected. These reviews might as well be directed at the local culture, not this shop.As to their service as a Hawaiian business, Ive been happy. They have been honest, have always worked with me on reducing costs and/or not doing unnecessary service, and have always been very friendly & helpful with whatever problem Ive had.I probably would have given them 4 stars just cause 5 deserves well-above-and-beyond service (in my opinion), but I thought the 1 stars were unfair from the other reviews.
Great- negotiated price. Very happy! Thanks Trevor, Kelii & Mike.😃
Had a scheduled appointment with Goodyear (Kailua) at 9:30am to see whats wrong with my vehicle. The staff member was confident that my vehicle would be done around 4:30pm after letting him know that my vehicle was overheating and has a crack in the radiator. Staff said theyll call me in about an hour or so to give them time to run some diagnostic test that would cost me around $87, keep in mind my vehicle was one of the first vehicles there that morning. Long story short I ended up taking my vehicle back after waiting 6 hours and no call back. They didnt even move my vehicle from the spot i parked it at. I was able to purchased a radiator from Oriley (Kailua) and replaced it with the help of my girlfriend in less than 4 hours. I wouldnt recommend this place to any of my family and friends.
I was on my way to the airport at 7 am when I realized I had a nail in one of my tires. I called them to ask if they could put the spare tire on for me, after explaining my situation, and they told me that, while they could, it wouldn’t be a quick thing, and I would have to leave my car with them...
Fantastic, fast and super friendly customer service! Had a state safety inspection done and I was in and out when promised! NO HASSLE and LOTS OF SMILES!
Friendly service and offers advice on any future or needed repairs that you may need to schedule.
Great service and repair! These guys are fast and professional! Big Mahalo!
Great customer service! Always a reliable quote. Damon is a great Manager.
Excellent friendly customer service with much Aloha!
Nice people, they were prompt and got my car done on half the time.
The guyz there were helpful and efficient!! Mahaloz guyz!!
I dropped my car off on a Saturday morning at 9am didnt hear from them until 5:30pm that day saying they couldnt get the job done. I was getting an alignment and 2 new tires on a car I had just replaced all the suspension components on. They said they cant figure it out and say they will have a different guy look at it Sunday. I show up Sunday and they say they arent even going to touch it until Tuesday. Horrible service, incompetent techs. Never rated anything with such a bad review before. Absolutely terrible shop.
Jus got tires install & services is top notch. They really know how to show customers their apprication.good people.Thk u so much.
The Goodyear Kailua station provides terrible customer experience. They provide information that they dont stand by. A safety inspection was scheduled for my vehicle. The day before the inspection, I decide to install window tint however, to be compliant for safety inspection, I called Goodyear Kailua to verify the legal percent tint specified for my vehicle. During the inspection, they informed me that the window tint was illegal. Their system showed clearly that the tint installed on my vehicle is legal however, they are claiming the classification is wrong and will not honor the specification and therefore I will need to contact the head state inspector to verify. The tinting installer does not certify or warrant any illegal installations. Goodyear Kailua insists that their system is wrong even when the information for the specific vehicle type was entered, they are contradicting the information and assuming the classification under another type of vehicle model. The inspection station is advising to contact the hawaii state head inspector to once again verify.After due diligence to verify the state regulations Goodyear Kailua does not stand by their word/system and does not know how to manage inconsistent information but rather pass the issue to a state official. This will lead to a lot of inconvenience.
Good service,but slow
Awesome service by Dave. Always awesome service by Damon and his team.
Great service and near my neighborhood
Was on that side of the island and had a flat tire, pulled into Goodyear and expected to pay an arm and leg and waste the rest of the day. Boy was I wrong Kelii helped me from the beginning and was very friendly. Being that I had my 5 year old with me they even gave her a coloring book and a balloon...we were out of there in no time. He even had the tech check all my tires and put air in my spare. Awesome service.
I would give them no stars if possible, they only want your money and trying get it all if youre not local.
Promt service and very consederate!
Made appointment online to have oil changed. When I arrived, was told my van was “too big to put on the rack” and that the techs weren’t willing to go under the van to change the oil. A single nut.
Fixed our tire in 30 minutes but I expected it to take hours. They were very friendly and reasonably priced.
Im trying to get past the girl on phone who has no cust service skills. Ive taken my car to Kailua store for many years & am being jerked around. She has not said sorry for telling me something on wkend that makes it so I have to go back when I no longer live there. She left info out on Sat and is telling me Im yelling etc. If I was yelling me & my neighbors wud know it. No loyalty points here. Just busy chaotic car place Ive spent way too much money with!
These people are very nice at the front desk and professional. This is the number 1 auto service on the windward side, maybe even the whole island!!!
In and out
They filled my tires up,& my tire light went off n no charge!