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Midas
174 Hamakua Dr, Kailua, HI 96734, United States
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Midas
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Jo
Review №1

To sum it up, they do good services, but don’t expect to get treated like a family business. If you are looking for a long term mechanic, don’t go here. If you need something quick like a safety check, they’re fine.They tried charging me $100 to ‘diagnose’ why my one wiper wouldn’t work. I said I’ll figure it out, tightened the bolt literally right on it, and now it works fine. They will never go out of their way to help you.They don’t necessarily overcharged, but don’t expect to save any money by going here. They charge you every penny they possibly can to get all the money they can. They’re a corporate business, and they make good money, so honestly good for them. But not for their customers.I’ve been going here for almost two years, thinking it would get better, but it hasn’t. Every time I go in they have no idea who I am or what I drive, not the kind of mechanic I want (I would go pretty frequently, for any repair or service). Again they are just there to make money in any way they can. For long time service, or any big job, go somewhere else, like Corey’s auto care, where he actually is honest with you about your car and the services you need.Hope this helps.

Ka
Review №2

Truck was brought in for repair of driver side window not working. Following this repair, the vehicle was provided with assurance that the problem was fixed; on receiving vehicle all four windows no longer worked. In an attempt to correct the failed repair another appointment was made. At this appointment associate argued and said they would not be able to do the repair since they made the appointment for a wrong time and no appointments would be available within the warranty for work window. In speaking with manager this was corrected and another appointment set. In third appointment I was assured that a repair with new cost would fix the windows and all non-functioning locks in vehicle so agreed to cost. Upon pickup the passenger side window did not work and no locks worked. Associate argued saying it was a coincidence that they did not work and they would not refund. I was referred to go to another shop since they said they could not fix the damage they had done. In working with customer relations, they told me I would have to have the vehicle repaired out of my pocket by another company in order to be eligible to receive reimbursement for the damages they caused. Overall was argued with by multiple associates that neglected to own the problem, or attempt to solve their failures, and my vehicle is now worse than I brought it in with without any refund for horrible services. Would highly not recommend company or this location as their work, customer service, and overall services are negligent and poor.

Ma
Review №3

Absolutely horrible today. I’ve come here for years, with all our vehicles. Craig ran the shop like a champ. I’d go out of my way to see Craig. Devin is also great. But whoever was there today filling in for Devin should not be allowed to interface with customers. I’m looking for a new shop and it’s super unfortunate. Marketing 101: it’s cheaper to keep an existing customer than acquire a new one.

Al
Review №4

Very quick and solid customer service! I got a safety check in under an hour. Just remember that it is first come, first served so plan to get there early.

Co
Review №5

Dave is probably the best mechanic I’ve ever come across. Above all else is customer service is unparalleled. I’ve personally always gone to family shops, from prior bad experiences from franchises in Boston. Dave was completely honest and told me exactly what I needed to get fixed. I will definitely be back.

Da
Review №6

In my opinion one of the best mechanics in Kailua. Always very helpful, diligent, and honest. Our car had an odd problem, and the mechanic took it upon himself to research. He called me on a Sunday evening to tell us he had found the probable fix and we had the car fixed and back the next day.

Ma
Review №7

Devin was super helpful in answering all my car related questions and concerns. Did car maintenance which is tire rotation and oil change. It was quick and efficient. Highly recommend Midas Kailua. Easy to make appointments and great customer service ☺️

Ki
Review №8

Very helpful location to do safety inspections for your vehicle if you live in Kailua. The best part is they do first come first serve. So if you’re willing to get there right when the open up you can be in and out with your safety inspection.But my favorite part is the customer service. There’s a really nice guy who works there called Devon. He’s super helpful and great at communicating what’s going on with your vehicle. He makes me feel appreciated as a customer.

Ir
Review №9

Hey everyone, if you want fair pricing and honest mechanic work, do not come to Midas here in Kailua, Oahu.Initially my vehicle was find and driving well,I brought it in to Midas Kailua just for an oil change and now its broken. They stripped off the lug-nut and stud of my front right tire and couldnt put it back. After that they were trying to charge me $300 for the replacement for the single lug-nut and stud. I found that ludicrous.The guy at reception said they just found out it was broken when it had no issues before. Now I have a $300 repair in my hand. In addition, I did a little research and inquire to other mechanic shops and got a quote for the exact same repair. The repair was ranging from $50 to $150 maximum. Thanks Midas, for taking advantage of people and charging them your premium prices. I will never come back to this place ever again.

Tr
Review №10

Ive always had a great experience here and never had any problems!

Kl
Review №11

They dont got da right type tires

Ro
Review №12

Outstanding! So helpful and accommodating to older folks, Ill take my business there every time.

Jo
Review №13

12-30-20 OOPS! I needed a Safety Check NOW! This place has first come first served so it was the choice for me. I was starting a new job on base and had the single day to do it. While I was in line somebody said they would add a bunch of unnecessary items or fluff up the charges. Then; I saw that they were hoisting the cars onto their lifts! Uh-oh. Safety Checks dont do that. Or do they? So then I small kine panicked and checked the reviews. Yep some people felt they did. Double uh-oh. Then I hear the people in front of me are getting actual work done! Triple Uh-Oh! But what could I do? I needed it then and there and they were the only ones who could help. Yikes! They were quick, courteous, and DID NOT pad the bill! They wanted new wipers (pfft lame! but all Safety Checks want that) and then charged me 5$ a blade to install them. I mean they couldnt install them for free could they? Maybe I should have asked to do it myself? In all I paid an extra 20$ more than if I had some time. Im calling that a small price to pay and this a victory. My guy didnt even try to up-sale me! He just said oh BTW, your pads will be dust by the time you need your next check. Remember to get them done. Dont know what the problem the other people had, but another construction worker and I were provided with good everything. Im trying to think of why I can dock them a star. Oh I got it! Next time how about comphy air conditioned waiting room with free coffee; oh wait, they had that but u-know Covid.

Mi
Review №14

Good shop as they accept walking and also give quotes while you wait.

Jo
Review №15

Very professional, clean, and respectful. They dont try to talk you into services that you already know you dont need. Best auto repair shop in Kailua

Ab
Review №16

I have been going to Midas for five years now and I absolutely love this place!!! Craig is the best mechanic I have ever had. He is kind and always provides the best service. The thing I love about Craig and his mechanics is that they always try to fix the problem without charging you for things that don’t need to be fixed. They focus on the problem and fix it. They are straightforward and honest about pricing and always try to take care of the customer. I’m a customer for life! :)

Je
Review №17

Be careful of the packages they offer you. I tried to buy tires worth $115, and I somehow received an $890 quote after everything they tried to tack on. When I asked for a simple tire install they told me itd be north of $600. Long story short, go down the block to Goodyear. They offer the same tire and same service for $100 less.

Ch
Review №18

I could not be happier with the professionalism and level of service that Craig and his team have at this Midas location. They really helped me out of jam when I had a very uncommon problem with my Nissan. They were able to diagnose and fix the problem and the cost was less than I expected. Highly recommended!

El
Review №19

Seems like real honest mechanics. They checked out my vehicle for free, and didnt try to unnecessarily sell me anything. Sometimes my truck has a squeak, and I just wanted to find out what it might be, Craig drove it and didnt hear anything, I asked if he could drive it again, he did, still nothing. Said my front end looks solid so its probably something minor, but he cant identify it if he doesnt hear it himself. Paid no money even for double checking how it drives.

Ja
Review №20

One of the best experiences Ive had getting my oil changed. Very personable employees and fast service. Craig and David were fantastic.

Tr
Review №21

Just left this establishment and I was blown away by the service and honesty of the mechanics and staff. Came in for a brake job, because my brakes were making a loud screeching noise. Turns out it wasnt my brakes at all. The mechanic brought me into the shop showed me exactly what the problem was, fixed it, and didnt charge me a cent.It was a minor adjustment but Im surprised they didnt charge me anything. I Will definitely come back in the future.

Ma
Review №22

Great place to have your safety inspection done.

T
Review №23

Great friendly people who arent there to over price you. Very helpful and fast. My family has had multiple cars have work there and they are always great.

ta
Review №24

Unorganized an unprofessional for a place like a madas to be ran like this

Ma
Review №25

Tina, Craig and the guys do a fantastic job. Craig is a spot-on Tech. -4 decades plus. They do everything the right way. five stars

Ju
Review №26

Excellent service. Nice people. Fair prices.

Sa
Review №27

Tina and the crew were wonderful! I’d recommend this Midas location for anyone who needs to get their state safety check!

Ma
Review №28

We used to go here for everything as the mechanic is very nice and always goes above and beyond for us. However, the front desk staff is always so rude and condescending. I always say good morning and am polite but they are so rude and act like Im stupid for even walking through the door.I suggest going elsewhere if you want to be treated like a human.

Mi
Review №29

The guys here offer plenty of helpful advice and service when it comes to vehicle safety inspections!

Ch
Review №30

I live in Washington and my moms car is in Hawaii. I had my moms car towed to Midas and Tina worked with me via phone to give me the information needed and to pay for the repairs. Midas will be my go to for car repairs.

Ch
Review №31

Very knowledgeable !Thank you

Da
Review №32

Great service. Craig knows what hes doing. A real pro

Me
Review №33

Great service...fast too

Wa
Review №34

Booked an appointment online and it said I would get a response within 30 business minutes. Heard nothing back. Booked an appointment the week after and still no response. I called twice and it just rang until it automatically hung up. I then went down to Kailua to try and book it in person, but nobody was at the service desk. Waited 10 min for someone to show up at the desk to help me then walked out.

Ti
Review №35

Lots of knowledge there, and good people that can help you

wa
Review №36

I HAD NO WORK DONE SO...cant review that.But I noted my left drivers side tire going flat too late and was en route home. It was 4 pm on a FRIDAY. I live in Kahaluu and would never make it home...was actually aiming for the Goodyear place and ended up here at the Midas store due to the flattening tire too far gone to go further. I didnt get the guys name--but he promptly took my old 20 year Honda CRV in, checked ALL the tires up on the lift and did the soap test on the drivers side. Sure enough, it was bubbling at the rim side, an Unfixable area. Construction next door means this was my #4 flat from screws etc on this same tire!!!...geeez. He placed full air in the drivers side and even did the other 3 tires too. He said they didnt have tires my size so it was NO FRAUD as so many reviewers say???...and he recommended a couple places. The air lasted until I made it finally to the Firestone place in Kaneohe--who fixed me up FAST after Lex Brodies wanted 50.00 more and a LONG overtime wait in the rain. I made it to Kaneohe and a decent priced tire because of this guy and I said Id be back for a muffler if ever needed!!! Charge? ZERO, just a smile! Much aloha and MAHALO Midas guys! My experience was honest!

Tr
Review №37

Craig and Tina are great give them a call.

S
Review №38

I was a little hesitant to bring my car I in for a safety check, (due to some negative reviews) but I went anyway. It was the fastest safety check I ever had!

Se
Review №39

07/18/2019 between 10:00 and 11:00 a.m.after walking away from firestone because of poor customer service, I called Midas looking for a set of tire and what difference customer service it was. The guy at the other end, sorry I forgot his name but man he took the time to listen for what I need and answer honestly and offer to set an appointment for me but told him Im on my way there and he said okay, come in well be waiting for you.So I got there and told him I called about the set of tires and he showed me the product he talked to me about over the phone. I excepted the set of tires and away they go, started to work on it. I was planning on leaving the car because I thought it will take more than an hour or so. But because they started working on it right away, I decided to stay and wait and man, they finished it in less than 45 minutes.Thank you Midas, I sure will doing more business there than firestone.

Ja
Review №40

Craig is very honest, did not try to sell me things i didnt need like jiffylube.

St
Review №41

Criag and Adam helped me and I am glad that they and their crew of mechanics know their stuff...cant say that for every location...but happy to have found them!!!Thanks Midas in Kailua!

De
Review №42

Excellent Staff. Jordan and CJ were professional and very accommodating.

Aa
Review №43

Standard Safety Check...Failed because I needed to replace the right front ball joint. Oh... they can do it... $300. Second opinion the ball joint is fine. Safety check completed elsewhere.

so
Review №44

Needed a new battery for my car. Found Midas Kailua and was very impressed with their outstanding service and they were very quick! Was in and out in less than 30 min. Jordan did a great job explaining the service provided to include warranty information. I would defintely recommend Midas Kailua.

Sh
Review №45

Manager is a very good person

Ke
Review №46

WALK IN VEHICLE SAFETY INSPECTIONTried calling every place that listed safety inspection through a Google web search and was on Google maps. Im a 24/7 caregiver so my time to do necessitys is limited by availability of a relief caregiver.I called to ASK about available time for a vehicle safety check, and Preston said they do walk-ins and it could be done in 30 min as there was only 1 person waiting. I had 5 other places tell me I needed to schedule a day and I was 1-3 days out. SERIOUSLY!!!!Since my time had to be used efficiently, I was able to get meds at Kaiser pharmacy, pickup necessitys at Target, visit the bank all within walking distance. In less than an HR I was on my way. The only thing I have to mention is that it took awhile for someone to answer the phone, but patience saved me a scheduling headache. I never rate a 5 unless I have had a length of time to experience a businesses service or an out-of-this world earth shattering experience.Rico at the Pearl City Midas was my go to service professional when I lived in ewa beach. Looking forward to building on this experience since I now live on the Windward side.Another business that does walk-ins to get a safety inspection is hele 76 on kuulei. Ask for Kat.

Ch
Review №47

Awesome service and reasonable priced!!

We
Review №48

Outstanding service during safety inspection. Went out of the way to help and answer questions about the process.

Mi
Review №49

Great service. Fast safety check.

Ka
Review №50

They dont go the extra mile...on the phone I was told the oil change includes rotating of the tires, and topping off of all liquids. When I asked hows the truck liquids and tires, the guy looked at me and said, oh they didnt need to be topped off and the tires are ok where they are. Just seemed a little lazy. When I got in the car, tried to wash my windshield and whatayaknow...no washer fluid. Thanks for nothing Midas...do not respect people or businesses where they lack effort and pride in what they do. Was my first and last time going to this lazy business.

La
Review №51

They were supposed to call me when they were done and they didnt, plus they took my car for a ride around, could tell by the mileage

el
Review №52

Real Gs only working at MIDAS..Customer service you can’t find anywhere else now days, 10/10 recommend

Al
Review №53

Went in for a basic oil change and they couldnt even do that right. They didnt tighten the new filter so it was leaking oil. Found out by the puddle of oil under my car the next day. Then at the end they said I was leaking brake fluid from the drums, had bad rotors and lied about the thickness of the pads. Altogether they wanted to charge me over $1000. Total b.s. All of it.

Sh
Review №54

Great fast and inexpensive service.

ke
Review №55

Unreal those guys… went to get my fan belt replaced and they convince me to change all my belts. then they start squeaking again so i call and ask them simply how much it would be for them to tighten them again. the guy says its probably something else then the belts right away and starts telling me all kinds of crazy prices. i then tell him that they already did that to me and all i want is for them to tighten the belts. he immediately says oh i wasnt there and says you probably going to call us back and complain again fn unreal that guy. so i say i just going to take um somewhere else then and he says go, you probably should hahaha. go to RNS auto on dump road, much more aloha and straight up work. i wouldnt waste my time writing a review but these guys are too much. i would give them ZERO stars if it was possible. called for a simple belt tightening and hung up with higher blood pressure cause they get more attitude then willingness to fix their own mess ups.

An
Review №56

Great employees.

Er
Review №57

Great service...

te
Review №58

Friendly service

Wa
Review №59

Helpful and generous.

TH
Review №60

Pretty sure I was lied to

Information
20 Photos
60 Comments
4.3 Rating
  • Address:174 Hamakua Dr, Kailua, HI 96734, United States
  • Site:https://midas.com/honolulu/store.aspx?shopnum=1662&dmanum=402#utm_source=google&utm_medium=gmb
  • Phone:+1 808-829-3309
Categories
  • Auto repair shop
  • Brake shop
  • Muffler shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:Closed
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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