Our pool building journey started at the end of the summer 2020. We met Kevin, and from our first meeting we were hooked. He listened to all our requests and put together a gorgeous functional pool design that filled every box in our list. We interviewed three contractors and chose Sunset because they presented the best design.We were given a construction schedule and after hearing horror stories from friends and their pool project. We are happy to say Sunset delivered on time every time. There were issues like in any building project. However, Sunset’s team was able to work the issues through. Tory the scheduling girl kept us informed through COVID and all. We had a few delays at the end, but they still kept their finish day. Digging started the day before thanksgiving and we were swimming by first week of March, because it was freezing in February. Our pool was up and running the weekend before the freeze in February 2021.We are happy clients and will definitely recommend Sunset to friends and family.

Sunset Pools was awesome to work with especially given the current challenges of materials and labor. Highly recommend if you are in the market for a new pool!

We built a pool with Sunset about three years ago and on completion of the pool we would have given them 5 stars - pool looked great, construction was on schedule and any problems within the first 12 months they would come and fix. We had recurring issues with our deck and presumed it was just some settlement issues. But a couple of years on our deck has completely sunk and we will now need to get a new contractor out to rip out the old deck and install a new one. I can only assume that the way the deck was constructed is not fit for purpose. Put simply - it’s not built to last. I would strongly recommend viewing pools they have constructed that are 2-3 years old.

We engaged with Sunset Pools to do redo our whole backyard (leveling it out, putting in drainage, and adding landscaping), put in a pergola, and of course put in a pool! We had a great experience with Sunset in all phases of the project. They communicated fully and clearly each step of the way, and when there were obstacles (like a city permitting process that has so much bureaucracy!) they patiently worked through them and got everything done in such a high quality way. The end result is awesome...we LOVE our backyard, pergola and pool and use it all the time. It was truly an extreme makeover over our backyard, and Sunset did such high quality, professional, and pretty work all the way through. I highly recommend them for any pool/backyard/patio/pergola project you are considering.

Our designer Kirstie Martinez was excellent at working with us to develop our dream pool design and she was always responsive whenever we had questions or concerns. The project manager Felipe always went above and beyond and made the whole construction experience seamless and without stress. The group provided us updates every week so we knew what to expect and the project was done timely. Highly recommend them for your backyard project!

Very nice design, good quality timely work, very professional and easy to work with Taylor and her team . We are happy with our new pool and enjoying in hot weather.

Made an appointment for a consultation with Taylor. She didn’t show up. Called the office after 20 minutes and when she returned my call, told me she was busy and it slipped her mind. Not interested in giving this large of a project to a company with such an apparent lack of professionalism. Running late is normal, not notifying your customer is rude, but “slipped my mind” is ridiculous. I checked the lowest budget bracket on their contact form so I suppose I wasn’t worth their time. Don’t waste your time with this company.Cant respond to their response 4 months later... but I was at the grocery store? What? That doesnt make any sense. No, obviously I was waiting at home for the time we scheduled an appointment like a normal person... perhaps they have my confused with someone else that this happened to recently? Must be a regular occurrence.

We completed an outdoor living area and pool project with Sunset Pools in February 2018. We’re so grateful we found Sunset and we’re absolutely thrilled with how everything turned out. Sunset Pools made our dream backyard a reality! Everyone we dealt with at Sunset Pools was awesome and the client service mentality really showed in every interaction we had. The design team, the office staff, the project management team, and the various subcontractor crews were all the best at what they do. Every construction project has challenges and the true test of a builder is how they deal with those challenges. Sunset was extremely responsive and really exceled at making sure all our concerns were fully addressed from the beginning of the project all the way through the startup of our pool.During the design they listened to our desires, no matter how bizarre (pool chiller, bar stools built-in to the spa, heaters in the covered patio, etc.), and incorporated every single one of them into an amazing design. During the construction process we received daily updates on all the upcoming construction activities and our project manager did a phenomenal job of making sure the finished product matched the design perfectly. We highly recommend Sunset Pools!

Planning and building a custom backyard pool and living area is no small endeavor. It required us to impart our vision to a top-notch designer and builder to employ creativity and suitability to achieve overall mutual goals. We interviewed very few pool builders as we knew instantly Sunset Pools would meet and exceed our expectations.From design to creation, every step of the way, Sunset was instrumental in guiding us through the monumental process of designing and finishing our custom pool and outdoor living area. Tanr was our lead designer and we ended up changing very little to the initial design. In fact, we loved it so much we further enhanced amenities. His attention to detail is unparalleled and his design so exceptional, our new pool blends perfectly with our existing home configuration and space.The entire team at Sunset was instrumental in helping us maintain a healthy project budget with luxurious and elegant finishes. As the design phase turned into the construction phase, Sunset was very focused on meeting every timeline and milestones even around inevitable weather. Ricky was our pool foreman and met us several times along with Tanr after hours due to our hectic schedules to ensure our goals were met.Jessica and Maria were a terrific compliment to the team communicating with us every step of the way different project tasks and coordinating with all of the different builder crews to allow for efficient transition and completion of our various projects - spa, pool, decking, patio, arbor and even helped with our customized landscapingThe entire team at Sunset Pools guided us superbly well to make the best decisions for our pool and backyard and we couldnt be happier. With award-winning recognition at local and national levels, we are beyond thrilled with our beautiful pool and stylish motif! Nevertheless, Sunset’s commitment to their clients doesn’t end once the project is over. Both Tanr, Ricky, Jessica and Maria still call to check in to make sure there are no issues and the relationship is amazing.Sunset Pools - Simply phenomenal! Whether you are looking for a remodel or new pool construction, Sunset Pools should be your first and only choice in the Houston area. Why would anyone settle for anyone less?

Sunset Pools Inc did a fantastic job from start to finish! First of all the design was beyond our expectations and really aligned with not only what we needed, but wanted as well. During construction, during the Covid-19 experience, as you can imagine was challenging for everyone, Sunset did a fantastic job supporting us. Im not an easy person to deal with and every step of the way Tori (scheduler) and Will (PM) were extremely professional, helpful, supportive and continually communicated to me and my wife (even when it wasnt positive news - weather delays, etc...). If you are wanting to get a pool installed at a great price, fantastic look/feel and have quality people do it....Sunset Pools Inc is the only company I would go with!

First class pool builder and we couldnt have been happier with the process from day 1 to completion. We talked to several pool companies before moving forward with Sunset and it was clear from the beginning that they were the right choice. Response time and professional approach to doing business was most important in the initial decision. After that, the communication from the staff was fantastic and to top it off the quality was second to none. Great job and we would definitely recommend.

Professional, friendly, and great customer service. The team at Sunset Pools does everything in their power to make the pool building experience a positive one. Our lot is not very big and there were two trees we wanted to preserve. This was no problem for them. Great design and saved our trees. Follow up after pool start up has been amazing. To top it off they did a wonderful job on the landscape. Would recommend Sunset Pools to anyone wanting a quality pool built by a company who takes customer service seriously.

Kevin the designer understood wants and needs and shows you beforehand the plans. Good communication and follow up. Love the finished yard. We had pool, covered area, kitchen and landscaping done and outcome is beyond expectations. Would give 5 stars except a few hiccups but they remedied without hassle.

6 short years later and we are still going through this nightmare because of shoddy construction. They took 6 months to finish, took 90% of our money (cash) at the beginning and then stopped. Stamped concrete doesn’t match. Fireplace never worked, pool has been leaking since day one (300-400 monthly water bills), they put on the wrong spa tile and apparently did not take it off. Instead, they put new tiles on top and for years they have been falling off. So many kids have cut their feet on the falling off tiles. So now we are having to fix this nightmare and we potentially have to spend 6-10k to re-gunite the pool. I’m so mad every time I’m in my pool. We paid 120k for the project, which does not include the cost of a leaky pool, fixing the gas fireplace and replacing the spa tiles. Run run from this scam of a company. The owner was an arrogant person who couldn’t care less about all of the problems the shoddy design/construction.

From the initial meeting until we were swimming Sunset Pools was outstanding. They did a great job keeping us informed and the quality was top notch.

My neighbor had a pool installed and they were difficult to deal with. They destroyed parts of my property but eventually paid for all damages. I know it is a messy process so please consider your neighbors and make sure this company understands potential impacts. Thanks

Our experience with Sunset was flawless! The design exceeded our expectations, especially with our irregular shaped lot.Adam and Sonia were so easy to work with as their attention to detail and prompt communication made us feel like we were the only clients! We are extremely happy with our Sunset Pool.The icing on the cake was the purchase of our outdoor furniture. The Ledge Lounger product is great quality and very reasonably priced. Sonia created several great design options for our space. Her attention to detail here was also impeccable as she even sent furniture samples to our home allowing us to make confident final decisions.

Did a lot of research before choosing a builder. Went with Sunset based on reviews and very glad I did. In terms of responsiveness, price point and build quality, I don’t think Sunset can be beat. Kirstie was great on the design side and Ricky and Tori did a greatduring and after the build to address any problems or questions. If you are looking to build a pool or outdoor kitchen, Sunset is the way to go.

We couldn’t be happier that we chose Sunset Pools for our dream backyard. We had several neighbors use them and we were impressed from the very beginning. Kirstie came to us wearing a mask and sat with us on our patio and listened well to our vision. She left us a folder describing the material they use and we were pleased that they used all top of the line products. She took pictures of our house and yard so the software pool designs she created were so helpful in making our final pool/outdoor kitchen placement decisions.Tori was always helpful during the scheduling process and Will, our build manager kept us informed and spotted a mistake that we didn’t notice and had it fixed right away! We built during the height of an unprecedented pool building season in addition to the Covid outbreak. We did have a few delays from 2 hurricanes and Covid illnesses of crews but those were unavoidable. We have gotten so many compliments on the pool and have begun making wonderful memories. Thank You Sunset Pools!

We had an amazing experience with Sunset Pools. Everything as far as dealing with the staff and contractors went smoothly. All our questions and concerns were answered immediately and everyone made us and our kids feel at home anytime we came by. Taylor designed the perfect pool for my backyard, and knew exactly what we wanted! George our project manager was always in contact and checking on everything! Tori was always in contact with us throughout all of the construction making sure we felt comfortable, all our questions were answered and even during bad weather would immediately get our schedule back on track fast!! I will refer Sunset Pools to all my friends and family!

Sunset Pools did an amazing job with our pool and we couldnt be happier!!! Kirstie did an awesome job listening to what we wanted and designed the perfect pool for us. Tori and George were great to work with on the construction side. I highly recommend Sunset Pools to anyone looking for a pool.

Sunset Pools staff was professional from start to finish. We started the process working with Kevin who did an absolutely amazing job designing our pool and patio. He thought about the little details we hadnt even thought of. He walked us through the design and picking out tile, etc. He was very responsive and always had an answer to our questions.Our project manager, Ricky, worked with us along the way. He was very present at the job site, there to answer questions and check on the various crews who were working. He made sure everything was done not only correctly, but to our liking. He was very reachable and made us feel comfortable leaving our home each day to the construction.Maria was in charge of most of the scheduling throughout our project. She was very responsive and kept us informed about who would be out working each day. She was such a helpful part of the process.We would recommend Sunset Pools over and over again. We had a great experience with this company AND we absolutely love our pool and patio. Its February and we already never want to go inside!

I highly recommend Sunset Pools. From the first meeting with Kevin, I knew we would go with them. Kevin understood my vision and created a dream pool for us. The construction process was very easy. No real issues at all. The whole team is responsive and returns emails immediately with answers to any question or concern we had. Thank you so much!

We wanted to build our dream pool and are still blown away every time we are in our new backyard. All the care that went into the design process, attention to details, and commitment to getting it right, resulted in a space that feels more like an escape to a resort than a yard. If we ever moved and needed to build another pool, Sunset would be the only company we would trust to deliver this level of design.

Pool remodel turned out great and at about $10,000 less than two other companies had quoted. Adam and his team were great to deal with. Everything was easy and went pretty much as scheduled. Adams ideas were exactly what we were looking for - he certainly has a talent for pool design. Thanks again!

We love our new pool, especially the design, location and orientation in the yard, and the latest controls technology. I was impressed by their subcontractors, and the quality was very good. There were a few smaller issues with the controls and pH sensor at the end or I would have given them 5 stars.

Sunset pools was very responsive and very professional from our first meeting at our house with their sales professional all the way through the process. They made us feel at home and worked with us on design changes. The support staff is unbelievable coordinating all the people and communicating with us on when things would be done. We never had to guess on what was taking place. Would highly recommend using Sunset for anyone in the market for a pool. They made our backyard dream become a reality.

Highly recommend Sunset, during the tendering process i was quite thorough with comparison to other companies on cost, quality, design, history, reviews etc and Sunset was the best in each category. Very proactive and open with the design process even before you sign, freedom to create what you want whilst having the experience and skill of Taylor to keep your design on point. Enjoyed the process from design to completion, onsite supervision was great with open communication and fast response. I have had neighbors asking who was the pool company as they saw how hassle free it was and the quality of the final product. Thank you Sunset team for our perfect pool you did a fantastic job.

From the moment we sat down with Eric, I knew this was the company I wanted to work with. From the design, to the construction and all of the knowledge and help they have given us throughout this project. All of it has been really terrific and mostly stress free. Ricky was a great construction manager and Jessica kept us posted almost daily on scheduling and what to expect. We always had questions answered in a very timely manner We are first time pool owners and Sunset made the whole experience really pain free. Now we have a gorgeous pool and patio area to enjoy with family and friends.

Our experience with Sunset Pools was wonderful from beginning to end. Even months later, they are quick to answer questions or send someone out to address an issue. I loved that we received weekly updates during the building process of who would be there and when. I recommend them to everyone that asks about the pool process. We cannot say enough good things about Sunset Pools!

I recently built a new house. Decided to add a pool at the same time. I told the entire team at sunset if the house was as easy as the pool my life would have been a breeze. Was overly impressed from day one. Kevin was fantastic. Ricky was fantastic. The team kept me up to date and actually did what they said they were going to do on the day they said it would happen. Wow

This is our second pool with Sunset Pools and we have zero regrets. From the beginning of the process with Kevin, who nailed our dream design right away, we were happy. The project managers made sure everything went smoothly throughout the entire process and the communication of everything was fantastic. Even Sonia Traugott, one of the owners, was very involved and helpful throughout. Whether it be to just update us on the daily schedule or changes, to answer questions or fix any issues, they follow through and make sure everyone is happy and satisfied. Building a pool is not an easy process, but with the help and great customer service of all of Sunset staff, it went very smoothly. We highly recommend Sunset to anyone looking to build their dream pool and backyard.

Sunset Pools did a fantastic job on our design and build. Communication was clear and consistent throughout and construction was unobtrusive and timely. The quality of work is outstanding. We really enjoyed the experience and our beautiful new pool!

Great pool! Owner is knowledgeable and has great designs. Gave 4 out of 5 because no project is perfect but they have followed through on the few workmanship warranty issues created by their sub contractors. I believe they have better subs now. We are very pleased overall and will be happy that we purchased a Sunset pool. UPDATE AFTER ONE YEAR: The after the sale service has been FANTASTIC! Warranty issues have been superb!

Everyone we’ve ever met who has built a pool has had some sort of horror story. That’s why we dreaded building ours. After receiving multiple bids from various builders - we settled on Sunset Pools. We made the right decision...by a million miles. An incredible design, attention to detail, on schedule, on budget, transparent communication and world class customer care. As someone who has run marketing for global fortune companies, I aspire to have my team deliver the service and quality work delivered by Sunset. Even with some very minor issues several months after our pool was built - they expeditiously and happily made good without any resistance, even though they were under no obligation to do so. I have no incentive to write this, outside of the satisfaction I’m getting by encouraging others to not just settle. These guys are the best.

Building our pool with Sunset was the best experience we could have asked for! Eric was wonderful to work with on designing and creating our pool and backyard area and Jessica, our Production Manager, was absolutely amazing in communicating with us constantly and scheduling everything. She did such a great job that everything was completed nearly a month ahead of schedule. I would highly recommend Eric, Jessica, and Sunset Pools to anyone that is looking to build a pool or backyard oasis.

We had a fantastic experience with Sunset Pools in the fall of 2014. We went to Sunset with some specific ideas of what we would like to see in our backyard. Adam did an excellent job of listening to our requests and using his creativity and experience to come up with a design that exceeded our expectations! Chuck was also very helpful and responsive as our project manager - he made the pool and backyard design come to life! Overall, we enjoyed the process and working with all the people at Sunset Pools!

If you are considering a pool, please STOP HERE and go with SUNSET POOLS, INC. Considering a pool takes a lot of time, energy and research. You want to make sure you are 120% certain you are going with the right company. I have done all the research for you. If you are looking for honest, hard working, top notch customer service & sales team who are very knowledgeable in the pool industry AND a company that uses all the best equipment for pools, look no further. The pool equipment, details on the process and actual pool, step by step layout, was all taken care of by the amazing team members at Sunset Pools, Inc. Any questions or concerns we had were answered timely. I would recommend Sunset Pools, Inc. and I would use them again in the future should we purchase another home. Thank you!

As this is the first pool we have ever had, there were so many worries and concerns at the beginning. However, everything turned out great and were enjoying our pool everyday since its been completed. Everything was done in a timely manner and it was such a great experience working with Sunset Pools. I appreciate everyone involved in our project and would like to give special thanks to Eric, Ricky & Jessica. They always returned to any of my questions immediately and the whole process went so smoothly. I strongly recommend Sunset Pools for anyone looking for a great pool builder!

We employed Sunset Pools earlier this year to build our pool and outdoor kitchen. We walked into the process with not a lot of plan or vision but by the end Adam and Sonia somehow created a plan and design that meet all of our needs and then some. We absolutely love the beautiful and functional space they have created for our family! I would definitely recommend their services.

Great company and very professional. You’ll always get exactly what you’re looking for from them. The ladies at the front desk were so helpful with every question I had.

We had a wonderful experiences with Sunset pool design, the construction schedule and excellentWith communicating with staff on daily bases. We love our love and enjoy our pool. We would highlyrecommended them for any future projects.

This is my first pool. I am happy that I selected Sunset for my pool company! Their designs are wonderful and best of all the people and the wonderful service!

I had been working as a vendor with Sonia & Adam since 4 years and loved it. Very professional company and a awesome team. I would definitely recommend working with Sunset Pools, Inc. either as a vendor or a client. You want be disappointed.

Tanr was a pleasure to work with through the whole process! His design was far more superior that the 2 other bids we received from other companies. This is a company I will forever recommend. Pool was constructed exactly as designed!! We are impressed!

From start to finish, we had a great experience with Sunset Pools, and i would definitely recommend them to anyone looking to build a pool in the Houston area. We met with many different companies prior to picking Sunset, and felt that their pricing was competitive and service was excellent in terms of meeting with us to review and edit our design, as well as taking us to see many examples of their work and letting us actually see different design features that we were considering. The build phase was also very smooth - our project manager was very involved, and always available to answer any questions we had - every question/issue we had was addressed promptly and to our complete satisfaction. The project was completed on time, and we are so pleased with the pool!! Again - i wouldnt hesitate to recommend Sunset Pools!

We had sunset design and build our pool 4 years ago and then do our outdoor kitchen and bathroom just last year. Both experiences were wonderful and we got exactly what we were looking. Next up putting green.

Sunset Pools is top-notch. I interviewed 5 of the top-rated pool companies in Texas and US that are available for build in Katy. Most were good. But Sunset Pools went beyond with their excellent communications with me. They were not overbearing or high pressure. The design of our pool was great and we were given pros and cons for each item for consideration. Eric Brasseux was our designer and he was excellent from beginning to end. George Tovar was the construction supervisor and he showed up daily checking all aspects of the work and ensuring quality and craftsmanship was on par - very pleasant to work with and highly professional. From beginning to end, we have no doubt our decision was the right one. The equipment is the best in the industry - I know, I spent a lot of time reading online reviews by professionals. And, the owners were excellent to work with as well! Highly recommended!

Overall a fantastic experience. Tanr did a superlative job with designing the entire project. Even after completion of job, the staff at Sunset is always available and ready to help. Highly recommended!

Sunset pools built a pool for us in our first house and it was a great experience from start to finish. We wanted a basic pool, but we also wanted it to look good. Adams design got us exactly what we wanted without going over our small budget. When we moved to a new home we decided to upgrade our pool as well, there wasnt a doubt in our mind who we should go with. This time we decided to build a pool, fire pit, and outdoor kitchen. Adam walked us through every decision and came up with a beautiful design. We couldnt be happier with the outcome, the customer service, and the process. We would recommend Sunset Pools to anyone looking to put a pool in. Big, small, or anywhere in between Sunset Pools works to make your outdoor dreams a reality!

Sunset Pools added a slide feature and child friendly pool to our existing pool area here in Firethorne. All the residents of Firethorne love the new additions. They did a wonderful job from start to finish and I would recommend Sunset Pools.

The level of incompetence is astonishing. The initial installation was wonderful. It took only a month. But afterwards once we started having some normal issues, it has taken MONTHS for them to come back out to fix simple issues. They have sent three different crews out to fix the patio they installed, and once someone finally came out to fix it, they broke the auto fill drain and didnt bother to turn off the water before they left. If my wife hadnt found it, it would have overfilled the pool because leaves were blocking the drain. I cant believe we spent such an exorbitant amount of money for this kind of service. I have no doubt that if it took 20 times to get it right, they would come out, BUT THEY WOULD HAVE TO COME OUT 20 TIMES with us hovering over them before they do it right. And to top it all off, we have other things that need repair once they finish with the patio. Hopefully, by next summer my family can enjoy our pool.

We built our pool with Sunset in May of 2016 but the process started about 9 months earlier when we were gathering information. Eric Brasseux and the team of designers were so patient and helpful in accommodating the space in our yard while keeping our wants and needs in check. We couldn’t be happier with our backyard and outdoor kitchen.

The team at Sunset Pools were great to work with! We are very excited to enjoy our pool and backyard!

WORST construction project/customer service experience for us to date. (And that’s a bold statement seeing as how our family ended up in the hospital with carbon monoxide poisoning with our last home build). What was supposed to be a 6 week long outdoor kitchen addition turned in to a 5 month long nightmare. Everything from our yard being turned in to a trash dump which attracted rodents, contractors used our pool equipment pad, stucco and fence as a toilet for months, damaged sprinklers and landscape lighting, they built a raised deck over existing sprinklers, destroyed our hardscaping and left the mess, etc. HOWEVER, the most upsetting was that they completely destroyed our existing white limestone patio and still in the end expected full payment! It has cost us a fortune to clean and repair the overwhelming mess they left behind. The owner of Sunset Pools shows very little regard when there are problems and doesn’t want to deal with them. It was mind blowing to see how they run their business! As business owners ourselves, we would never dream of treating our clients this way. So anyone in the Katy/Houston area looking to build a pool or outdoor kitchen beware! My biggest regret in all of this was not listening to the warnings we got from many others about this company. I’m hoping this will help others avoid the same experience.

This is the second pool that we have had installed by Sunset. Weve had positive experiences on both occasions. I would recommend them to others and would use them again.

Sunset did a very nice job on our fairly large and somewhat complex pool. Tanr did an amazing and very creative design that fit our home layout just perfectly - elegant, but simple and functional. The lighting plan has proven to be particularly awesome. The CAD drawings and video renderings helped us catch the vision of building something quite special.We were on a tight timeline to get the pool in and finished, but without sacrificing quality at all. The communications process was very solid during the life of the project. The complete project plan and timeline I received at the front end was very helpful (although I suspect at times they wished they hadnt sent that to me). Most days I received an update, and if something was not going to completed on the assigned day I was normally notified promptly. These projects are all about managing expectations of the client, and Sunset did a nice job with that.Because of thorough planning and discussion on the front end design, we did not have any change orders. The project therefore came in on budget and on their original timeline (not on my unrealistic timeline - which I knew). We were blessed with only losing 2 days or so due to weather over the 12 week project, but also lost some time because of overly nit-picky inspectors. Despite that, overall, still on time.Sunset was not the least expensive option. But if you are investing in a pool at the levels we did, quality/quality/quality and no surprises were key for us. I have been quite pleased with the quality thus far. The job supervisor was visible and present on the critical days in particular when the most things could go wrong or be done wrong by the subs. Our pool has been completely finished now for about 5 weeks with no material issues. On the minor ones, they have responded quickly and efficiently with no hesitation. Pools are quite high tech now, and it took a bit to work out some gremlins in the Pentair app and integrating it into our smart home automation system. In the end though, nothing out of the ordinary burn-in process.You always worry once the vendor gets fully paid if they will be unresponsive - I have not found that to be the case with Sunset.Those who have seen the pool and lighting (augmented by a nice landscape plan - not done by Sunset) have said it is perhaps the nicest pool they have ever seen. We agree, and we recommend Sunset to others.

The end product is great, beautiful, fantastic...need I say more? We truly love our new pool and outdoor area. Getting a pool filled in January is something of a tease but we think it well worth the wait.Where Sunset shined the whole way (pun intended) is in its people. Our experience with Eric, Chuck and Jessica was nothing short of magnificent. We felt like a family. I think we just might have a reunion when the weather warms just to say thanks for caring and enjoy the pleasure of their company once again.Steve & Tammy Andersen

We had a great experience working with Sunset Pools. We love the design, and the open communication before and during construction. I highly recommend Sunset Pools if you are in the market for a new pool.

Overall, a great experience. Kevin Knott did a great job on the design and assisting through the process. I would highly recommend Sunset Pools, Inc.

Horrible with help on simple request. Tried for 6 months, no response. I am walking distance from Sunset Pools. The owner could come buy and solve issue in ten minutes. BEWARE!

We chose Sunset Pools after a lengthy process of interviewing many pool builders in the area. While I don’t recall the exact number of candidates that we considered, it was easily a dozen or so. From the getgo, Sunset Pools stood out from the rest of the pack. Our initial design was of a free form pool with rock outcrops around it. After spending time with Kevin Knott to discuss our project, he asked for permission to show us something “different” that was more based on his perceptions of our style and other home decor choices. He came back with a rectangular design that was more of a modern look. We absolutely loved it and quickly abandoned our original design.Building a pool can be a stressful event for a family. There are many bumps in the road and things that you will consider and reconsider. Which company you chose to partner with should absolutely not be one of them.Sunset Pools is a class act operation. When issues arose or changes in the design plan were needed, they were extremely quick to respond and made it feel as though we were their only customer. Kevin stayed with us throughout the process with their project managers (George and Ricky), being very present at all stages of the build. George was our primary guy and was absolutely amazing with keeping us confident that the job will be done right. He showed up every single day that we had contractors at our house and this often included Saturdays. We are especially grateful for him and his work ethic. Just a wonderful person to work with on the day to day build tasks and always had a client centric approach to working with us.Jessica Essner and Sarah Whitehead were our Production Managers and Service Coordinators. Both were absolutely laser focused on timely follow-up updates and keeping us in the know on the scheduling of work to be done. Their friendly demeanor and customer service skills were an absolutely refreshing experience for my wife and I. They tackled problems as they arose and when there were realizations of design items that were originally overlooked, they were strong advocates for us and 100% of the time, Sunset Pools owned the responsibility and took steps to make things perfect.With weather and build setbacks, it took us a while to complete our project but as I type this review, I am very happy to say that our pool project is officially DONE! We love our pool and the backyard oasis that Sunset Pools helped us to create. We are proud of our decision to partner with them and highly recommend their work to anyone who is considering a backyard/pool project. If you are one of them, do yourself a favor and stop shopping based solely on price and move builder reputation to the top of your consideration criteria list. Sunset Pools is everything that you’d want a pool builder to be and although there will be bumps in the road while a build is taking place, they will ultimately leave you feeling happy with the result and that you made a smart decision in choosing them.Thank you, Sunset Pools!Jaie Locke

Sunset Pools did an amazing job on our covered patio. The contractors were professional and the workmanship was excellent.

Our beautiful pool and amazing covered patio were recently completed a few weeks ago by Sunset Pools. We are so glad to have chosen this pool company as our first pool builder over the many others out there!Tanr sales designer understood and captured perfectly what we wanted our backyard to look like. He made sure to create a backyard that was not cookie cutter, but something very unique that fit our budget. He was so willing to go over and over every detail with us. He took the time to bring me to see many pools and patios.I can’t say enough about the office staff, from Maria who initially kept us informed from the beginning of the process till up to the pool dig and Jessica who was a complete pleasure to deal with daily during these past few months. She is very professional, patient and extremely helpful in answering my many daily questions. She kept us informed with the upcoming schedule, the workers that were coming over and the things that were going to get done.Ricky construction manager has also been a key person throughout this whole construction process. He has been very attentive to our many questions/requests throughout. He made sure things got done right and be on top of things.We have found that the whole staff working at Sunset Pools will always try to make you feel that your project is very important to them. If any issues or problems do arise (as in any remodel or new construction build) will have, they will definitely try to resolve them and keep you happy as a customer.If you plan to have a covered patio built by Sunset Pools you will also be extremely pleased with the workmanship of Dennis and his assistant Steve who are so talented in their trade. They did a superb job!We have received so many compliments on our beautiful backyard from our pool, to our covered patio and outdoor kitchen. Sunset Pools have exceeded our expectations. We would definitely recommend them to anyone is looking to deal with a trust worthy company that will deliver what you expected and more!Christine and Gilles

Sunset Pools is the pool company that ends all arguments! Sunset Pools flawlessly delivered our pool and outdoor project. During the design phase, Lead Designer (Tanr) actively listen to our cloudy ideas of what we envisioned in our backyard. Tanr took our scatter ideas and turned it into an impeccable design masterpiece. We could not find any improvements areas. We tried to tweak it a few times, but we landed it on the same initial design. It is Tanr’s active listening skills and creativity that keeps us coming back to Sunset Pools. This is our second project with Sunset and the experience both times have been stellar. Sunset is fully committed to deliver a high standard product. The execution of the construction may seem long, but Sunset does not take any short cuts that may comprised the end results. Sunset does stand behind the quality of their product and we assure you that if there is any issues within the agreed scope, Sunset will take care of it. We are also impressed how Sunset maintains their relationship with their subcontractors. It has been four years since our last Pool/Outdoor project and we were pleased to see the same subcontracting team working for Sunset. The continuity of contractors has a lot to say about the company ways of working, leadership and commitment to quality.

We had an minor issue with tile around the spa and Sunset didn’t hesitate to send someone out to repair the problem. They’ve always been professional and responsive.

Sunset Pools is everything you want in a pool builder. From initial design through project completion (and post-completion service) they have exceeded my expectations in every way and I would very highly recommend.Tanr is an incredible designer. Each design was given the same level of attention as though he were building the pool for himself. There was evident in Tanr, the passion and emotion of an artist putting together his finest work ~ and it showed. Not a single person has seen his creation that has not practically demanded his contact information.Chuck owned the building process. It was personal for him. Everything had to be perfect. He went out of his way on many an occasion to make sure we were beyond pleased. No task was too big or too small, and no time was an inconvenience. We were a priority and it was felt. As many pool builds as we knew Chuck was responsible for, we felt as though ours was the only one.Jessica was extremely responsive and proactive. I received daily emails updating me on the status of the build ~ something I requested since good communication was of great importance to me. When there were delays (weather or otherwise) she was quick to notify me. Any of our concerns became her concerns and nothing less than our complete satisfaction would satisfy her.The success of a company is wholly dependent on the efforts of a team, not a single person. A successful team is one with the distinct ability to communicate, react, understand their roles and responsibilities and execute on them flawlessly. Sunsets team is second to none.

FINAL UPDATE: Its been a long journey but were happy to say we finally reached resolution and the pool has been fixed. I will say that where many companies would have just walked away from this complaint Sunset did not and even though it was frustrating at times Sonia and Sunset have in fact come through for us. Sincere thanks to Sonia and the Sunset family for standing by their product.Background: [Finally contacted by owner 5 months ago who seems to want to help us after 3 years so Im hopeful but will remain a bit skeptical until satisfactory completion of project. (What started out good has turned into nothing but frustration. Designer was top notch but soon after we noticed problems with the workmanship, failing to put proper drainage in the fire pit and numerous tiles cracking along the perimeter. This has been going on for 3 years now and started within the first year. Some minor work was done after poking and prodding but overall the after market experience has been sub-par)].

We had our backyard remodeled by Sunset Pools in the summer of 2015, and we could not be happier with the overall quality of service and final product.We decided to go with a geometrical pool shape, but that wasn’t just it. Not only did they suggest various options to our liking, but they also worked with us in a way that wasn’t putting any pressure on us to select one over the other. They truly let us decide what we wanted and worked around our choices. The outdoor kitchen and appliances are top notch. The finish, the quality of the process from top to bottom was outstanding. From plumbers, to electricians, to masons… everyone was professional and quality conscious.Eric Brasseux, our sales rep, and Chuck Ratcliffe, our product manager, were both knowledgeable, caring, and really wanted us to select what would make us happy in the end. Eric even took us out to look at other pools and backyards to compare our “in-office” selections with what they would actually look like outdoors to give us a better idea of colors, styles, etc. They also showed us how to use Buildertrend. Buildertrend is an app that allows us to follow the construction process day by day and week by week. The app would be constantly updated to show what was scheduled for completion in any particular week. This was a free service provided by Sunset Pools, which was another reason we decided to go with them. After our project was completed, Chuck showed us how to use ScreenLogic. ScreenLogic is another app that allows us to control all pool functionalities, from temperature, to the spa, to lights, to cleaning, etc.This was truly a wonderful overall experience and I would recommend Sunset Pools to anyone who is looking to transform their backyard into a dream living space.

Very professional and latest technology.