Disappointed with customer service. Wax was not sealed, leaking out the side as of the box when it arrived. Unfortunately, candles did not set right due to moisture. Reached out to customer service to request replacement. After three days I finally got a response asking for pictures. Sent pictures one week ago and still have not heard back. I would not recommend due to poor customer service. I’m now left with wax that I cannot use but paid for and could have had a replacement by now but no response from customer service. I run a business and needed the wax to fulfill large candle order by November 1. Would not recommend this company!

I honestly cannot recommend them enough. LIGHTENING fast shipping and such high quality products! Their fragrance oils are to die for. I ordered from them (again!!) this morning at 9:15 EST and my order has already shipped and it’s only 12:30 EST. Plus it’s the day after a holiday. Thank you Lone Star Candle Supply for being amazing as always!

First time back since before the pandemic. I noticed the prices have gone up a significant amount since I last shopped here in 2019. Nevertheless, the workers are friendly and helpful and their inventory is solid. Once you have your line up of fragrances, preferred wax and wicks figured out, I recommend making your purchases online going forward, then picking it up. If you place your order at the location, expect it to take a while for them to get everything together for you. That being said, they are very diligent about making sure your order is correct before you leave.

I was tired of spending 100 a month for candles and wallflowers at BBW. So, I decided to look into candle making. I found lone star candle company, after a google search looking for a supplier that wasn’t owned by a huge corporation. I have bought from them twice so far, and I am extremely happy. They have some amazing dupes, as well as new scents I didn’t think I would like, but ended up liking them any way!! Their scents are strong with out hurting. My mother is allergic to a lot of artificial scents. She can’t even walk by the candle sections at the grocery store. When she comes over, I don’t have to blow out my candles; or turn off my wax warmer. Lemon chiffon is her favorite so far. Lone star has definitely made my candle making journey worth it!

Im not sure. I cant read any of the reviews on the products, but it says that theyre there. I think Ill skip for now until they can become more transparent.

MOST amazing company you can trust with your candle needs. They truly treat you like family. I’ll never go anywhere else!!

My first time buying from this company. Made the trip from Houston to pick up my order. Fast and easy pick up process. Thankful for the precautions they are taking to keep us safe. Staff was very friendly. Will definitely be back.

They have everything I need for candle making in one stop. Take you time and set up an account online before you go in 😉. The ladies there are super nice, and the place smells awesome.

I ordered two nights ago and its here. Super fast shipping. I opened Cowboy and it smells amazing. I cant wait to use it in my bath bombs for men. Now if only the weather will cooperate with me.

Let me start by saying, as far as fragrance oils go, I would hands down give this 10 stars if able. They are spot on as the description says, a tiny amount goes a very long way and the varieties are endless. Im a Texan who loves supporting my home states businesses. We are an Army family stationed in Missouri and I still supported a Texas business even though Im sure theres local companies I could have gone to. Im starting out my soap business and also ordered from another popular soap and candle company as I did not know of your company until later. Heres why I gave 3 stars. I was only able to order 10 oils as thats all the budget allows at the moment. I was shocked at the price of shipping but paid it because I heard these oils were phenomenal. I opened the box to see a bit of brown paper over 10 bottles of jumbled oils and thats it. No protection on the bottom of them at all. I know theyre plastic but my point is, why is the shipping so outrageous yet the packing of the items are the cheapest possible? The other company I ordered from had expensive shipping as well but they were bagged, padded,extra padded and more. They were secure and not just tossed in laying jumbled with brown paper. I am not thrilled with $12 plus for 10 tiny 1 oz bottles and that lack of care into packaging.

Very simple and easy to work with, my order was picked with care and handled well.

Great place to get all of your candle making supplies!

Great place to get supplies for your crafts and the employees are super nice and helpful

The most reliable candle supply company I have dealt with. Fast shipping, always have stock and excellent customer service.

I placed my order on 9/5/21 and paid $26 for shipping. I still have not received my order yet. This is unacceptable.

This company is absolutely amazing! They always have whT i need in stock. They have incredible customer service. Orders are always lighning fast! Would never shop any other company.

Very nice staff. I drove two hours just to pick up my order and not have to wait on shipping. I called ahead of time, and asked how do I pick up a order. They were helpful and told me exactly where to go. I was greeted almost immediately and they have so many orders yet she was able to find mine quickly. It took less than ten minutes to get everything and get loaded. So happy I will be doing this again. Thank you Lone Star Candle Supply!

Lone Star is by far one of the best candle supply companies out there!! Every time I order from them, I’m shocked by how quick I get my orders. Other candle suppliers will take 2 weeks to ship my items, but with Lone Star it’s 2 days. They also have great fragrance oils that are strong and have great HT, I have yet to find a scent of theirs I dislike. Their customer service is also exceptional! I had an issue with wax from the manufacturer (no fault of Lone Star’s), and they went above and beyond to resolve my issue, including several follow up calls to keep me informed on the status of my issue. I cannot say enough good things about this company. If you’re reading these reviews because you’re deciding whether to place an order, go for it! You won’t regret it.

Not sure what happened to this place but the customer service is beyond horrible

Not very happy with the way they package my order. Everything was just thrown in with no care. I bought a lot of fragrance oil and those could be spilled or broken during transportation but they couldnt even wrap that. I bought another order from the flaming candle and it was a whole another experience. They packed everything with bubble wraps and peanut and way faster shipping.

I absolutely love Lone Star Candle Supply and will not use another supplier! The staff is so helpful and kind in any assistance I need. They are quick to respond to my questions - the text service is AMAZING! The quality of the items is great and I love the local pickup options. The orders are ready so quickly and it saves so much by not having to pay for shipping! Thank you, Lone Star!!!

Ordered igi6006 from this company they sent me a tracking number that is not working and I haven’t received my wax

I emailed LS back in February to ask if they ship to FPO addresses, I was told yes but I would have to order over the phone. I had one of my family members call to order it in because LS opens at 11 pm my time and I need all the sleep I can get. So when my family member called to order, they were told that LS does not ship to FPO bases, I was surprised because the email I received and their website say otherwise. Im just wondering which one is it? do they ship to FPO bases or not?

Lone star help me, my candle wicks are not lighting up, the do but only for a short while... Ive made several and Ive had more than 6 of the wicks that dont burn for long, the photo is just one that my sister-in-law gave me... Ive had several of my family member tell me the same thing

Best and fastest shipping I have ever received!

Lone Star has been our go to from $0 revenue yearly to $200,000 revenue yearly within three years. Lone star does not disappoint! F yhere are any issues that I have had in the past they were handled quickly and without hassle. I live almost an hour away and I live close to two other candles supply stores but Lone star is just better so the drive is worth it. Customer service can be not so great at times but overall I feel that we are treated with respect. And they are very patient especially when we were newbies my wife and I starting out with a lot of questions. So thank you to everyone that has helped us! We will continue to support!

So glad the show room is open again. I hated having to order online without being able to test the scents before purchasing them, no I can go in and sample the scents.

Ok so I see a lot of people BASHING this company for having issues with late shipping, or making mistakes. We are ALL HUMAN and are all going through the pandemic!! I would expect some decency from our society but I guess not! I have been a customer of Lone Star for almost 2 years. I would actually think they would remember me because of how often I order. These people are AMAZING, and have made my candle process so easy. Yes some products are out of stock more than they usually are but let’s be honest? EVERYONE is doing a side hustle now so get used to it. Thank you Lone Star for being amazing! I will continue to be a loyal customer. Thank you for helping me keep my business afloat throughout this pandemic. You all are awesome!!!!! ❤️❤️❤️❤️

They cant seem to even get an order right. 1st order was missing items. Their second attempt at fulfilling my original order was still incomplete. Its been month after I complained and suddenly I see activity that my items have shipped. They did not apologize, which would have smoothened things over a bit. Do not purchase from this company.

Shipping has taken an absolute nose-dive. Not only are products taking an obscene amount of time to even get to the shipping company, there is only 1 carrier available for shipping. It used to take 2 business to get my orders (I am in Texas), now it is taking a week plus. Not sure what is happening there, but other candle suppliers are not having this problem. The only reason I have continued to purchase anything form Lone Star, is because there are some fragrance oils I use in my scents that I havent found replacements for yet.It is shameful. I dont know if staff was reduced during their shutdown and they just didnt hire people back or what. No idea, but the decline in the quality of service is incredibly apparent.12/30/2020 Update: Processing has approved markedly and things seem to be getting back to normal. I appreciate the response.

One lone star review for Lone star Candle Supply.This is not my first bad experience with their customer service, but this time it was bad enough that it left me so frustrated and upset I am resorting to leaving a review.Recently I purchased some candle wax through them along with a handful of sample fragrances. The wax arrived separately, but as soon as I opened it to slice it up into smaller pieces I immediately could tell this in fact was not the correct wax, despite someone writing 6006 on the shipping box. Aside from that handwriting there was absolutely no indication of what type of wax, or even what brand it was.Ive been working with 6006 long enough now to know that this wasnt it.I immediately emailed and called customer service to leave a message. My cries went unanswered and I tried again. Nothing. I had to emergency purchased a whole 40lbs of slabs of wax from a different company. The first week of December and Im participating in an online holiday market and I have to spend even more money, and now Im crunched for time.Oh, and my samples never showed up. LS didnt even provide separate tracking for the samples. So thats also incredibly infuriating.If you dont need to purchase from LS, DONT. Its not worth the headache.

Updating my review. Wax did have to be moved to a different company. However, they have explained issues and how shipping with their oils. So update on review.

I’ve placed numerous orders from this company and it was great at first but now nothing but problems. They take forever to ship anything which is a huge problem when running a company, they NEVER email back. Customer service sucks which is a huge reason why I placed my last order with this company

I tried this company because they were local to me in Texas. I must admit I love the luxury of having a local in state supplier, but they are really going to have me wait almost a week to get my orders!! The shipping and processing times are poorly ran by lack of leadership. Most of us are business owners, so we know how that keeping lack of staff can slow a business down well as risk of loosing old and new customers.

Great website! I was overpaying so much on other sites/amazon, I’m relieved that I found Lone Star! When I made my first order I was actually shocked at how affordable it was and how quickly it got to me- it only took like 4 days even during a pandemic that’s slowing down shipping times! When I received my products I was thrilled with the fragrance oils, everything was packed well and arrived in tact. They also have awesome looking starter kits I have referred a lot of friends to because they’re way more reasonably priced than other starter kits I’ve looked at. It’s awesome that they have candle making info as well, not just supplies. I plan on using Lone Star for all my candle making supplies from here on out!

AWESOME AWESOME AWESOME CUSTOMER SERVICE to being with!!! Quality oils & lasting fragrances. So.Padre Island Tx

Placed an order for wax, wicks and oils that arrived the very next day. The scents are amazing and I will be ordering again soon. Thanks for the great products

They were so friendly and helpful!

These people are great and know their stuff. Online is your best way to order the merchandise

Received my Merchandise and I am very pleased with the product. Wax is very good quality and love the scents they have .. Will be ordering more. Hopefully next time the shipping will not take so long .

Ordered fragrance and 1000 wicks, was NOT contacted that the wicks are out of stock and order shipped without them. Customer service lies and said that they called to inform and is unwilling to make not right by shipping them for free when theyre back in stock. Terrible customer service and business practices for a distributor. You cant count on the accuracy of their website inventory or their willingness to accept responsibility and make it right.

The customer service alone has earned all of my business. I wanted to upgrade my whole candle operation and LSC was either 1st or 2nd on everyone’s list I spoke to. They’re a Texas company so that made it an easy choice. I made a “small” 80lb wax order with stuff to go along with it and planned a 3 day weekend road trip with the wife to pick up in person and avoid shipping that heavy wax. Family emergency Thursday/Friday derailed everything and Lone Star walked me through getting the order shipped or holding it a little longer.Well I tried to salvage something of the trip and left Friday morning but traffic, construction, accidents, etc. turned a 4hr trip from Houston to to 6.5. The staff went so far above and beyond to help me get my order picked up it’s unreal and I’ve found a supplier for life whether I stay making candles as a hobby around the house or make this into a small business.Everything was packaged and stacked and when I arrived with the packing right on top for me to check off as I loaded everything. Every employee I ran across from the front office to the warehouse and loading area was super nice and friendly. LSC walked me through everything from my first phone call asking for advice on starting out that morphed into a much bigger order, figuring out shipping or pickup, order changes, etc.

They are very nice and always have my items

Perfect,AND THANKS FOR BEING U,AT ALL TIMES AN,THATS MAKING THE CUSTOMERS HAPPY 😁😁

Alisha helped me as soon as I got in. I have a lot of anxiety driving on highways and interstates but I decided to pickup at location instead of shipping to save on shipping costs. My order that was ready for pickup was found quickly. I had placed another order that wouldn’t be ready until the next morning but I asked if there was any chance it was already done so I wouldn’t have to make a second trip the next day. She informed me that orders probably haven’t been pulled for the next day yet but still went to the back to check. After a few minutes I could tell it wasn’t but instead of coming back and saying no she automatically went and put my order together. I really appreciate her taking the time to do that. Nowadays people really would just make you come back when it’s due. This was my first experience in the store as I usually just ship but I will definitely be coming back and can’t wait until the showroom opens up again!

I would have given a zero if that was possible! This company has the worst customer service I have ever experienced in my life! I have not ever been so disrespected in my life! Not to mention the website is very misleading and has false/incorrect info on their products! Also they are sloppy with their packing your shipments & looks like they just throw or toss in all your products with boxes of jars unsealed & upside down & fragrance bottles all thrown in & upside down.

Very courteous staff and lots of selections

Staff is friendly n helpful

I placed an order on 3/17/2021, tomarrow will be a week and my order still hasnt been shipped. this will be the last time ordering from this complany

They have very helpful and knowledgeable staff. Theres many, many cool molds, jars, waxes, and other candle products. (Palm wax is my favorite. Such cool designs on the pillars! And the palm wax for containers, its called Glass Glow, it truly glows as the candle burns down.) Im so impressed with their selection of fragrances!! Its unbelievable how many the have!!!I just wish they were open on Saturdays!!! I work in downtown Dallas and its impossible, unless I leave work early, to get there before they close.

So glad I got to go here.

Was disappointed I couldnt look around at the products before I buy. Says open but when I got there it was closed for just online orders. There wasnt anyone there so closing for covid is just bad business. Ill order somewhere else.

WHY DOES THE SITE ALLOW THE BUYER TO ORDER THINGS THST ARE OUT OF STOVK ??!! THEN DAYS AFTER THE ORDER HAS PLACED AND SHIPPED THEN THE CONSUMER IS TOLD THE ITEM WAS NOT INCLUDED IN THE PACKAGE. I ordered wicks (which you can literally do nothing without) and FOUR DAYS after my order I, apparently received an email saying they were not included in the package. Taking care to mind your inventory could help with this problem now I am afraid to order anything with fear that it MAY IR MAY NOT BE IN STOCK BUT I WOULDN’T KNOW TIL AFTER MY MONEY HAS BEEN TAKEN

I highly recommend this company. I put in an order online and it arrived on time with no damages and was correct. Im testing out some fragrance samples and so far they all smell great! Ill be ordering full sizes soon! 🧡

I have tried ordering jars from them several times online & successfully check out. The very next day I get a call that they no longer carry the jars I try to order. They shouldn’t have items available to buy if they are discontinued items. I’m extremely unpleased.

Very easy pick up service. Smelled so good inside.

Im a night shift ER nurse. I picked up candle making as a hobby as a fun way to deal with the recent increase in stress from current events. Until now, Ive ordered from this store several times - no problem. I placed an order and had them hold it at the store; shipping seemed like an unnecessary expense due to a family illness that I am dealing with (and with them being bed-bound, its nice to be able to make them candles from time to time). I was in the parking lot at 8:50 (ten minutes before open), and waited until 9:05 to walk to the front door. The door was locked with a note to call since the showroom was closed; I spent 15 minutes trying to get a hold of someone so I could get my order. I drove off, I was exhausted from my shift and was losing sleep waiting. When I finally got a hold of someone I was really annoyed, and explained the situation. No apology, no offers to fix it, no respect for the fact that I had been up all night dealing with BS and I was losing sleep driving over to this side of town to get my order. I quote, verbatim, *giggle*, Im not sure how that happened, we are all here and the parking lot is full of employees. Yeah, I know, I watched all of you walk in at 8:50 and then ignore me for 15 minutes after you were supposed to be open. Then she put me on hold with a super patronizing robot message we appreciate your time and patience because she couldnt find my order. Bravo for trolling me. I was on my way to the bank at the time to initiate a charge-back to my card, so at least the nice young lady was able to save me some time by refunding me.Anyway, it might be a little more work to get fragrances and supplies ordering somewhere else, but Ill be happy knowing these people arent getting my money. Im not entirely sure how well their business model operates where so many businesses are closing or filing bankruptcy that they can afford to lose customers and money, but props to them for doing so well that they can. Id recommend ordering from Amazon. Not only would this have never happened with them, but customer service would never have been so flippant with me if it did. Fitting that this place is called Lone Star candle supply and I have to rate it 1 star.

Don’t bother, didn’t drop my order off to fedex to ship for 8 DAYS after my order. Expected today - FedEx updates that they’ve only just received my package today. Terrible for small business. I have now run out of wax.

Great place to shop for skin safe oils. I make natural body butters, lotions, bath soap and Pain relief products. They allow you to smell the different cents .The people that work there are so nice. There one particular lady that works there she sit to the right as you enter, that remembers my face and always talks and laughs with me. Great customer service experience.

I love how quick they were with an Issue I had. Real quick response back and it got resolved fast. The scents are absolutely amazing.

Have never been happier with a company. Lone Star Candle totally saved my life during quarantine and a stellar product as well. I own a small decorative pillar candle business and usually order my dyes at my local craft store or online, but all products are either out of stock or have a ship date of anywhere between a week and a month right now. I have been in dire need of aqua colored dye to keep my business afloat and I wish I had ordered from this company when I first started my business.My order was fulfilled within literally the same day or early the next and was shipped with priority mail. It arrived faster than Amazon Prime. I ordered two bags of the aqua blocks and when I opened up the box I yelled outloud, woah! Look at all of these!! .. I had been in such a fluster when I ordered that I didnt pay much attention to how much actually came in the bags and I was so shocked and beyond ecstatic over how much dye was included in each bag for SUCH a great price. I immediately went to go test the dye and it is a beautiful color and is EXACTLY what I needed.Im about to fill up my shopping cart with a bunch of other dyes Im also in need of right now and anything else I can find to support this company. Thank you so much!

My box arrived damaged and I did not received the correct order. I will never order from this company again.

Buying products from here for the past 16 years. Always pleased with scents & wax. Great customer service and price.

Great product, reasonably priced.

Ordered 4 scents and ten jars. Was missing a jar and my order was corrected with in 24hrs!!!! The scents by far are the best out of other companies I have tried!!!!! Chemical Romance has fell in love with Lone Star!

Just found this place. I had been ordering needed items online. I will be saving so much on shipping being able to pick it up. I just started buying from them and havent gone through previous supplier to start buying a large amount. This far I have been very pleased. The fragrance oils have been good quality and lasting. No serious hiccups from using the ones I have purchased. I will update when I have used a more diverse amount. The staff were very friendly and helpful and my order was pulled quickly once I had purchased. Again I just started using them but this far I have no complaints or anything concerns. Definitely excited to continue using them and updating my review with much more detail.

Excellent service to pick up an online order.

I have been designing & hand pouring candles of all shapes & sizes for more than 30yrs. now and by far this is the most extensive and magnificent collection of supplies I have had the honor of visiting and I HAVE USED NOTHING BUT LONE STAR products for over 20yrs. now & my sales have skyrocketed and maintained at a steady pace since!Sincerely: Terry A. Mefford ofSetting Sun candles- Springfield, M. O

I’ve been coming here for years to get my candle supplies. The staff is extremely helpful with any questions you may have as far as candle making is concerned. This place is my go-to to try out new fragrances and fragrance recipes! Also, you can’t beat the price on a lot of their product. Great business all around!

Love that this place is local! Staff is friendly and knowledgeable!!!! Will always be a customer!!!!!! They also work with you trying to help you in any way possible!

Great service, high quality materials. I even messed up my own address and they got me my order perfectly!

I have bought lots of candle supplies from a competitor and was never treated like my business much mattered to them. Decided to drive another 30 minutes to Lone Star Candle.. Was treated great by all. The owner even took the time to show us around his show truck.. I will be buying all our supplies from Lone Star Candle from now on.

These folks are johnny on the spot!!! I have messaged them at 10pm Texas time and they respond!!! Awesome customer service! Great prices! Ill be back!

I love this place. High quality products and simply amazing customer service. Staff is super friendly and helpful and my order is always ready to pick up crazy fast.

I continue to order from Lone Star & almost each time Im missing items or they arrive broken. I just received a package for the second time missing my slabs of wax. Ive received numerous jelly jars that are broken not due to transit but due to how they package their items. When I order from Candle Science I never have this problem.

Excellent they have some of the best quality oils.

Amazing company with exceptional products and customer service. Highly recommend.

I was out of aroma beads and needed more that same day. The staff helped me get my order in and made it really easy to get the beads and be on my way. They were also very informative about the other products they sell. I will be returning soon for more beads and scents!

I just recently started making candles and I have to say that they are extremely helpful and their shipping is fast! Ive made 3 orders already and Ive always gotten my stuff on time!!

I love love this place 💗 I just started my business of making car freshies this place had save my money and time, they have everything I need for my freshies. Customer service is the best.

Always friendly and has great measures in place during covid

Okay, so let me start by saying that I am very pleased with the products that I have received! This company offers premium ingredients to make any candle business thrive! I have been eyeing this company for a while. The shipping cost was kind of pricey. But considering that no one really offers free shipping, it really wasnt a deal breaker. This was the first time I have ordered from Lone Star and I am very happy that I did. After comparing company after company there are two that I find myself being addicted to. Lone Star has made that list. The fragrances that are offered, sweep me off my feet. They also offer candle containers. Shopping at Lone Star is a one stop shop for me. and to make it even better, they are local, well at least a hr away. Not a bad commute for fantastic products. Thank You for being apart of the candle family!I was highly excited to write this review therefore please forgive me for my grammatical and punctuation errors on this review.

Awesome place for your supplies!!!

I am a candle maker so I come here to order some of my items.

Awesome Fragrances!Outstanding Services!Amazing Staff!Make us something new, a scent for Louisiana and we’ll make you famous!See you guys in July !!!

Love this place! Cheapest oils Ive found and good quality.

I have been using Lone Star Candle Supply for about 4 years. They have always been good to me, Never missing an item, Always quality products and shipping time is amazing. I am very loyal to lone star! They also have amazing customer service! There are not many companies around anymore that meet this kind of quality. Highly recommend if you want to be happy with your supplies and your wallet! :)

Love this place. Very courteous and professional. And I love their products.

I just started using Lone Star and so far so good! Ive ordered from 3 different candle fragrance companies and will be using all 3 because each one have scents that I LOVE! Lone Star is my favorite of the 3. Im super siked to order more samples to try. Some are very unique.

High quality supplies. Best vanilla scent I have ever smelled is their vanilla satin(highly recommend). Great place to find all your candle supplies.

Theyre knowledgeable and will answer every question you have. Their wax and ace selection is broad, and generally doesnt include novelty scents. Its always a pleasure to go there.

Great quantity and quality product and amazing customer service. When you turn your order in, it is pulled and ready to go in about five minutes. Great place to get candle making supplies.

We drove 2 hours to be turned away because of the changes they had made and did not inform on the website.

Great selection and products. The staff is always helpful and patient.

Great Customer service

We purchase all of our supplies through Lonestar. Their container wax is just amazing and it seems like every scent is well liked. They have great customer service when I order or have a question and ship next day. Im a fan.

I was very happy with this company till yesterday. I placed a big order. 1 of the scents was not in. She said it would be in at the end of the week so i placed my order. Now today the scent is in and they charged me $10 for 1 bottle cuz my order was shipped. They are very rude. I referred plenty of ppl here. Im done ordering from a company that doesnt care about the pple ordering.

An awesome shop for the best quality fragrance oils with a knowledgeable staff, thats friendly, and eager to help!

I order all of my cable supplies from Lone Star Candle supply company. I place my order online and I pick it up the next day. The staff are very helpful and I received my orders very quickly. Prices are great. Ive had no issues with any of the supplies that I use.

Staff was friendly and helpful. I love display and new product section. I bought a much of 1 oz bottle to test and I going to get bigger size bottles soon!