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Toca Alarm Service
1430 29th St, Kenner, LA 70062, United States
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Toca Alarm Service
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Al
Review №1

Toca did a great job installing my alarm! They showed up on time and reviewed all the components of the alarm system with me. In addition, they showed me how to use the app. I am very satisfied.

Da
Review №2

Hands down the best customer service of any alarm company Ive worked with (and Ive worked with many), and one of the best customer service experiences of any company, no matter the industry. Johnny on the sales side was so nice and helpful, and Alex on the install side was just the best. Both are super professional and were a dream to work with. Highly recommend!

A
Review №3

Great company! I have done business with Jeff from Toca alarms a few times in the past years. These guys are top notch and will not sell you equipment you do not need. They are very knowledgeable of the products they sell and if you have any issues they have great support over the phone or will get a tech out ASAP. Everything you could ask for in a service company and I will always refer Toca alarms on residential or commercial needs.

Ju
Review №4

Very professional. All technicians are experienced. Great costumer service. Very easy to get ahold of and stand behind what their work. Highly recommended!

Sa
Review №5

Toca was amazing. We had a terrible experience with another company so I was nervous that it would be similar, but Toca made it easy. The estimate ended up being exactly the cost of the install and the whole team was nice and knowledgable.

Hi
Review №6

Great to support a local company and couldnt have been more satisfied with their professionalism and expertise - both the consultant and installers. Never felt like anything was being pushed on me. Theyd ask good questions to help us realize what our security needs are and wed go from there. Highly recommend.

Jo
Review №7

The Toca team was quick, knowledgable and personable. I was able to make quick appointments for service and my install service engineer was very thorough with walking me through the features.

Gl
Review №8

This is by far the most professional and genuine company to work with. I had plans in giving my business to ADT, but I’m thankful that I was able to find them. They are a must have for families looking to protect their home, property, and each other.

le
Review №9

Just had my new security system installed by Toca Alarm Service & the professionalism by the technician was awesome! I am very happy with the new system & the great customer service they have provided so far.

An
Review №10

Toca Alarms is great!! Just had a system installed - alarm and cameras - and so far all has been wonderful. The technicians, Daniel and Carlos, were so nice, knowledgeable and neat. I highly recommend Toca Alarms.

Pa
Review №11

Professional service. High quality equipment. We are very satisfied with our new alarm system. I would definitely recommend Toca Alarm to friends and family.

El
Review №12

Easy setup with the rep. Love that I can use the app to arm and disarm

S
Review №13

Toca Alarm Service provides a great service. The alarm system gives me comfort and is easy to use. I would definitely recommend this company. First class service and support.

Cl
Review №14

TOCA Fire & Security were exceptional from start to finish. Arriving on time,answering all my (many) questions. I have worked in the Fire and Security industry all my life and I am seldom surprised and impressed! Their expertise, professionalism and attention to detail made the whole experience a pleasure. The engineers would be a credit to any company. I would not hesitate to recommend this company to anyone.

Pa
Review №15

Toca has consistently provided great customer service and support during our new install. Their technicians were extremely friendly and provided in depth instruction on how the system works. I would recommend this product to anybody in the area.

Cl
Review №16

Great service and system. The automation has been amazing.

De
Review №17

Recently had a conversion from land line to cell connection done on my alarm system, changing to TOCA in the process. The salesman who organized the work and the crew who did the install were very knowledgeable, organized and professional. Felt that all wanted the best for me (Best doesnt necessarily mean the most expensive).

Ro
Review №18

From every level of service, whether it being sales, installation or front office, everyone is polite, patient, and personable. My questions and concerns were answered thoroughly, leaving me confident in my decision to choose TOCA Alarm as my residential alarm service. I was impressed from the big details as TOCA having the latest technology to the little details as including your address on the yard sign.

Ba
Review №19

Great customer service!! Kayla and Daniel made the process very professional and easy. No upselling, surprises and very straightforward company to deal with. Jimmy in sales was also a delight.

Ma
Review №20

Great service! Technician was knowledgeable, friendly, and very efficient. We love our new system.

G.
Review №21

Excellent experience from start to finish. Jimmy was on the ball with designing my new system, and installation was completed on time and with great attention to detail (including training is on how to use it). Definitely recommended!

Ge
Review №22

Great customer service from sales to installation. Very professional. Great work!

La
Review №23

The guys who came to set up our business alarm system were extremely professional and knew what they were doing. The employees who I speak with over the phone for billing inquiries, etc. are very polite and knowledgeable as well. Highly recommend!

D
Review №24

Don’t waste your time and energy searching around for any other alarm company! Use these professionals FIRST!I’ve been dealing with Toca for several years and their crew NEVER disappoints. Jimmy has been my point of contact and is always prompt, professional and honest.Their installers are very trustworthy, personable and go the extra mile making sure everything is installed properly and that you understand how to use their systems.The monitoring service they provide is just as efficient and reliable. They do not hesitate sending emergency services if they can’t reach you in time; peace of mind is key.Thanks again for another job well done!

Dr
Review №25

Jimmy came out and gave us a quote to install an alarm at my office building. Pricing was fair and all concerns were addressed. The technicians who installed the system were outstanding and completed the work quickly. The company’s service and support are outstanding.

we
Review №26

New construction, Installers did a great job! Everything clean and professionally installed. Alarm system functions explained in detail. Great Job! Will use again.

An
Review №27

Toca has from day one delivered well, services, return calls, sensitivity to the customer. I can go on and on you will never regret TOCA I dont. You need them no matter what they are there. No request is too small. ALL clients/customers are important.

Tr
Review №28

Great and fast service! Excellent customer service and professional employees who took time to show me everything I needed to know!

jo
Review №29

Very professional techs and install.thanks!

Ka
Review №30

We would highly recommend Toca Alarm for your home security systems! We have been a customer of theirs for almost Fifteen years and feel very comfortable with their protection services! In fact, we just had our system updated and it is better than ever for us to use when we leave or in case of any emergency! Their technicians were very professional and personable. Whenever I have had to call their office with a problem, there was always someone who helped me immediately. I always feel comfortable when we go out of town on trips knowing Toca Alarm is protecting our home!

E
Review №31

Very professional and very easy to deal with from sales person, to installation and CSA that call after I accidentally tripped our alarm. BEST investment for my piece of mind EVER. Thank TOCA for making it easy and affordable to protect my family.

Na
Review №32

Great equipment, state of the art and fantastic techs. Phone customer support is also great. We get calls whenever something seems wrong, and can access in/out of the house, arm and disarm remotely through a convenient app. Highly recommended local company with personalized service!

Be
Review №33

Awesome alarm company, they really take the time to answer any questions and be there for the customer. My parents have been customers for over 25 years and I just had a new alarm installed in my house recently. My new alarm is amazing and hi-tech, tells the weather, time, date, humidity and more!!

Ka
Review №34

TOCA is the best there is! Technician who came out to install everything was very helpful and thorough when explaining how everything works. Customer service is always there when you need anything! Definitely recommend this company to anyone!

Kr
Review №35

Great local owned business! We just had our alarm installed and it was super easy. Everyone has been very friendly and helpful throughout the process.

ja
Review №36

Great experience. Professional Installers. Got the Job done

Mi
Review №37

This is the second home that we employed TOCA Alarms Services. There is a simple reason for this - great service and product offerings. They have an exceptional installation process and really great people.The two installers that installed our system did an extremely clean job, were serious and informative about the work that they performed. Very professional and courteous...

Ka
Review №38

Staff members were very professional and thorough. The billing situation was a little confusing at first. Other than that, service was good.

Co
Review №39

Great service from purchasing to installation. I am very happy I went with a local and reputable security services company. I could not have asked for a better experience.

Ga
Review №40

The service technician who came out did an excellent job. He clearly explained how the system works and each step that he took to set it up.Very affordable and user friendly service. All of the employees Ive talked to thus far have been courteous and helpful. Im happy very with the service.

Ni
Review №41

Toca Alarm has been nothing short of wonderful. Whenever there is a problem, they have a tech on site to fix it within a very reasonable amount of time. I feel like Im on top of technology when it comes to home security and for a reasonable price. I havent had one single false alarm in 6 years. Id recommend them to anyone.

Ke
Review №42

Security provided by a local firm means all the difference. Toca protects and serves “their own.” When I needed immediate installation and peace of mind, Toca really delivered.

Je
Review №43

The installer was very professional and knowledgable. The customer service is excellent. I have had no issue after being a customer for about two weeks.

Jo
Review №44

Great service.

Ha
Review №45

It was such a pleasure to deal with a local alarm company like Toca Alarm Service. The staff is extremely friendly. Set up was quick and all of our questions were answered.

Ha
Review №46

Great overall experience. Very quick to respond to any questions I had. Installer was very friendly and explained the ins and outs of the security system. Great local business, would recommend to anyone looking to add a security system to their home.

Ca
Review №47

Just got my new alarm service when I renovated. Super easy to use compared to my old one. Very professional organization. Well done!!

Cr
Review №48

Toca Rep. re-visited me 1/31/20 to update my system. As always, quick, personable and tidy. Have been a very satisfied customer since Aug. 17, 2016. Deciding on Toca Alarms was an easy decision.Personable-Friendly, knowledgeable staff ( Nichole Torres ) is a breath of fresh air. Josh Lee / Sales Rep. answered all of our questions completely and followed thru to ensure the installation went without a hitch.**** If or When you set off the Alarm in error...Stay Near Your Phone ..You Will Be Amazed How FAST Toca Alarms is On Top Of It !!!

De
Review №49

I had my apprehensions about getting an alarm system at my new house. Dealing with Toca immediately put my mind at ease. From the salesman who answered all my questions about my needs and suitable options, to the technician who walked me through the operation of the system, these guys were first class professionals. I now feel confident in my family’s safety 24/7 thanks to Toca Alarm Systems.

su
Review №50

Top of the line equipment offered. Customer Service from sales, to technicians to office personnel is excellent. I love working with Local company that has established a tenure and proven outstanding service. I have had TOCA for over 10 years and love it...just upgraded and now I am in the smart world. Thanks TOCA!!!!!

Jo
Review №51

I had a pleasant experience with this company in satisfying my alarm monitoring needs. An alarm technician met me at my residence and informed me on how the monitoring system works. His explanation was thorough and clear. He preformed a demonstration on different scenarios that may come up and how to resolve them. I am happy to recommend this company to others if the opportunity arises.

Me
Review №52

Great service! The installers were very professional and knowledgeable on the equipment. They went over all the features with me and my family. We have security and cameras installed. They made sure we knew how to work it before leaving. Highly recommend!!

Ja
Review №53

I have a new house and Toca Alarm Service installed my alarm. Everyone with Toca including the lady who answers the phone, the installation people and the service people are all very nice, polite, and professional. How to work the alarm was thoroughly explained to me.

La
Review №54

Toca always delivers first class customer satisfaction. There employees are very knowledge & very patient explaining there services they provide. I would highly recommend Toca.

Na
Review №55

I have always had great service from Toca. When we decided to upgrade our alarm, we first met with Josh who was extremely professional, knowledgeable and fair with his quote. Mark came to the house to perform the work and he was amazing. He was meticulous in completing the work. He was neat, professional, courteous and extremely thorough. We would recommend Toca to anyone for their alarm service.

Mi
Review №56

Weve only been with Toca Alarm for about 7months, but I am so thrilled with them. I use them at my business and my home. For the business, they came out and actually listened to what we wanted and gave us options on how to move forward. They have a great monitoring center and any time we have questions, they are always willing to answer them. We needed to tweak a sensor due to stray cats on the property at night and it was no sweat for them, or us.At our home, they found that our previous fly by night company had not connected half the sensor or the smoke detectors. They came through and inspected everything and we opted for an upgraded system to be able to control it remotely. We are completely satisfied and very happy.They are truly professional and always eager to help the customer. I would recommend them to anyone needing a REAL security company.

Me
Review №57

I had a new alarm system installed on Tuesday. The installation was completed as promised. The two installers were friendly and professional. I am extremely satisfied and would recommend Toca Alarm Service to my family and friends.

Ch
Review №58

Super quick and easy. sales guy Josh was awesome and easy to work with. installation took about 2 hours and the 2 guys were cool and helpful. didnt mind me asking questions as they worked. and they were very respectful of our home. the system is super easy to use and i love the phone app!

Sc
Review №59

Great service, quick response, always easy to reach on the phone and quick customer service. Used them at my old house and brought them to my new house.

He
Review №60

We previously had another major alarm monitoring company, but had a ton of issues, so we cancelled and went with Toca Alarms. The sales manager was very professional and answered all our questions to satisfaction. The system was installed yesterday and we were very pleased with the service technician. He explained how to use the app and the keypad. We would definitely recommend Toca to everyone.

La
Review №61

Toca provides a great service. My alarm system makes me feel safe and is easy to use. I would definitely recommend this company.

Mo
Review №62

Jimmy did a very thorough assessment and quoted us very reasonable pricing. Great customer service and quick installation.

Co
Review №63

If you are in need of a alarm service look no further.The professionalism of Anna in the office to Jimmy in sales to the serviceman that came to our location.You cannot ask for anything better than the experience we have with Toca Alarm Service.They have the most advanced equipment that you could want if you are replacing or installing an alarm.Jeff has put together a hometown winner, locally owned and managed. You wont be disappointed.

De
Review №64

Just had a new home system installed and pleased with the value for the dollar.

da
Review №65

I had an issue with one of my cameras that Toca installed. They sent a technician out to repair. Mark went above the call to ensure our system was working correctly after he found an issue with our cox modem. He walked me thru setting my stuff back up after he was home with his family. Great tech and great service from Toca Alarm.

Cl
Review №66

Toca Alarm provides the security for both my business and my home. We had a piece of equipment go out at my home. From the office staff to call and schedule to the technician that came onsite the experience was amazing. They put the P in Professional. They called to remind me of the appointment, the technician called when he was on his way, and the office called again after the appointment to ensure everything was done properly and ask if I was happy with the services. I recommend Toca Alarm to anyone looking for a security solution.

Je
Review №67

Great service. Knowledgeable technicians. Awesome company. We’ve been customers for over 15 years and have been well pleased.

Na
Review №68

We have had a great experience with Toca Alarm. Jimmy came out and was very informative on all the options and helped me decide what was best for my needs. I was happy with the installation process as well and they tested all the windows and motion sensors before leaving. We have set off the alarm a few times letting the dog out (oops!) and they are always quick to call to make sure everything is OK. We have only been with them for a couple of months but so far, so good!

Ni
Review №69

I have worked for Toca Alarm since 2008. We are more than just your basic alarm company. We treat all of our customers as people, one on one conversations, trouble shooting and someone is always available for help. I know most of my customers by voice as well as they know me. I have created friendships and relationships with our customers. We take pride in our service and stand behind our work. If there is a problem, we will do anything we can to resolve the issue.

Je
Review №70

My husband and I purchased a Toca Alarm Service at our new home. The representative who came to our house was knowledgeable, polite, and professional. Please ask for Blake if you are interested in Toca Alarm! The technicians that performed the installation process was helpful and professional as well. We feel that we couldnt have chose a better alarm company to keep our home safe!

Mi
Review №71

As the Director of Security Operations for Harvey Gulf International Marine, protecting our assets and employees is a top priority. In order to accomplish this goal we must use a proven leader in the commercial security industry. Toca Alarm Inc, not only meets but exceeds our security related objectives by combining reliable equipment with professional service!

Su
Review №72

Company did a great job. Arlene and nichole were so helpful

St
Review №73

Ive been a client of Toca for 10 years. Lets just say weve set off the alarm more than once by accident during that 10 year span. The system has never failed and Toca is always quick to respond. Just got an updated system for a very reasonable price, havent set this one off yet, but Im sure it will be tested soon.

Mo
Review №74

Great customer service. Friendly & helpful service technicians and support staff. TOCA is prompt and reliable.

As
Review №75

Installation was perfect! Our technician had a wonderful disposition and was very friendly! He didn’t mind our Great Dane or Tortoise! Service so far has been perfect! THANK YOU TOCA ALARM!

CL
Review №76

Always great to work with. Very professional, helpful and friendly.

Bl
Review №77

Toca has taken care of my security needs for years. I have my home and three business locations protected by Jeff and his team. Professional installation and great customer service. I recommend Toca to keep your family safe.

Jo
Review №78

TOCA is a GREAT company. The sales person was very helpful and NOT pushy to sell something that wasnt needed. He listened to what my needs were and made recommendations accordingly. The office personnel is very friendly and knowledgeable. They as well were very helpful.The installer was extremely knowledgeable and professional. He did the work very meticulously and as if he were doing it on his home. He was extremely patient is showing how to operate the system and alarm panel.I cannot say enough about TOCA. I highly recommend this company to anyone who needs a home alarm system.

ro
Review №79

Have been using Toca for over 15 years. They have always been professional, clean and very upfront of costs. Would completely recommend them.

St
Review №80

Used TOCA at office and home, couldn’t be happier! Great price, great service, great employees!! Worth the call!!

Ju
Review №81

We were with Toca for 3 years with good response times and no issues. In a moment of weakness on a Saturday afternoon we switched to Vivint for a day. When we called the next day to switch back to Toca, the lady was very pleasant on the phone and sent out a representative the next day. He looked at my equipment and promptly sent someone out the next day to reinstall the alarm system. My pregnant wife appreciated this as well since we werent without an alarm very long. They even worked with me on my bill to make sure everything made since after the install. I would recommend Toca Alarm company.

Tr
Review №82

I have been a long time client of Toca Alarm. Have them at my business and home. Nice to have a local company with great service. Highly recommend!

Ma
Review №83

Friendly, helpful customer service and easy set-up process. Far more seamless and straightforward than a certain three letter company.

Je
Review №84

Everyone At TOCA has been very polite and helpful. The Alarm system that was installed is very easy to use.

Lo
Review №85

Have been a loyal customer of TOCA for over ten years. Recently moved to new residence and one of the first things I did was call TOCA to get a new alarm installed in my new home. The salesman was very knowledgeable and the installation tech did an amazing and thorough job with not only installing the alarm system but also showing me the new system and its updated options. Very satisfied with my purchase.

Da
Review №86

Jeff has been doing all of work for our residence and business for many years now. Toca has provided excellent service for us with our security, surveillance and sound systems. Their prompt, personal attention to your needs and their knowledge of the most up to date technology on the market is what sets Toca apart from the competitors. You will not be sorry if you choose Toca alarm company.

Sh
Review №87

The initial process was smooth and cost efficient. First-time homebuyer and had my first scare, the first night! Accidentally opened the door, bam! The alarm sounded. Within a second, I received a call from TOCA, asking if everything was okay (in so many words). So far, I feel secure. I definitely recommend.

Je
Review №88

Top notch equipment and service... the best quality and value in Greater new Orleans

Ch
Review №89

We wanted to take a minute to say thank you to all of you at Toca Alarm. Dealing with Jimmy and his team was a great experience. I know may family is safe with our new Toca alarm system and our surround sound rocks! Thank you #tocaalarmcompanyisamazing

NO
Review №90

Been using this company since we rebuilt after Katrina, and recently upgraded our panel to stay current and now using the phone app with great results. Very professional and courteous staff always willing to assist with any problems.

Sa
Review №91

Now a customer of TOCA Alarm Service. The setup rep was very professional and knowledgeable. Josh also is very professional he answered my questions. Seems like a very good company.

St
Review №92

Weve been longtime customers of Toca. Very happy with service. Recently upgraded to cellphone-based system. Technician was prompt and very polite.

Ju
Review №93

We were able to find a solution. Very understanding. We are glad to find a solution.There maybe ups and downs, and from the downside, we found a positive solution. Thanks.

kr
Review №94

I have done business with the Toca team for over 10 years now. You cannot find a better group of alarm professionals in the New Orleans market, like Toca Alarm Service. Congrats to the Toca team on the new building, it is well deserved.

Ca
Review №95

Great company to protect your property. Worked with my schedule and was on time. I can call and speak with a live person and get any help I may need. Prices are very fair.

Ja
Review №96

Toca has done a great job in the past, and continues to do a great job with the products they sell and install!

Ha
Review №97

Very professional. Extremely happy with service

Ry
Review №98

Very professional, quick and helpful. Easy to work with and we trust them. Convenient online content.

St
Review №99

Great experience. Recommend their services.

sh
Review №100

We have had a camera system from Toca for 2 years now at my home and 3 of my offices the picture on the system are great and the police have used it a few time for crimes in the area. We highly recommend Toca Alarm.

Information
78 Photos
100 Comments
4.9 Rating
  • Address:1430 29th St, Kenner, LA 70062, United States
  • Site:https://tocaalarm.com/?utm_source=gmb&utm_medium=organic
  • Phone:+1 504-780-8622
Categories
  • Security system supplier
  • Burglar alarm store
  • Fire alarm supplier
  • Home automation company
  • Home theater store
  • Security service
  • Security system installer
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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