It has a nice welcoming environment on the inside of the store on the outside its not too bad some days are faster than others overall good staff for a small amount of people that work there they move cars in and out of the building fairly quickly

Zero loyalty among employees constantly holding the customers accountable for what they say not just agreeing with what the customer wants

Long wait. Other than that good prices and great customer service.

The kennewick auto care manager, was plenty arrogant. Refused replacement of 2 tires on my vehicle, said they were 3/32 and the others were 5/32. The 2 that were being replaced, were the 3/32. Told me he wouldnt do only 2. Demanded replacement of all 4. So I told him to pound sand and went to tire factory and bought 4 name brand tires, for less. Keep up the good work walmart.

All Wall Matts offer a $20 oil change.Every day.No coupons.No age limits.

I was so dissatisfied with their customer service. The guy who came out to find out what I needed took forever to give me information about the tires. The guy who was replacing the tires came in to chat for awhile while my car sat in the bay. I was like really!! Once they finally finished, my car was parked in the back of the building. I was so upset because I had a cart full of groceries and it was windy and cold. They gave me very poor service. 😡😡

I called to see if I could come in and get an oil change and the told me yes, come on in. So I did and when I got there I pulled up with 1 car in the bay & a truck pulled in after me. The employee proceeded to the truck and told me they dont have time to do my oil chang. I told them I just called and they ignored me

Bin told from Department Manager that my pick up truck will be done less than 1 hour (fixing their own mistake from yesterday - all 4 tires - balance). Almost 2 hours (still not done). Why am I not surprised...

Very nice and fast staff. They really do have great prices. Look here before you call Tire Factory. You might just save 50% on tires. I did!

Poor customer service. Not very attentive.

Good serviceRestrooms not the best

Staff are nice and they have a waiting room for when your car is being worked on

Updated from a 2 to a 5!!Had an appt scheduled for 9 for tire change snd car was even started until 10 and there were no cars here when I got here. Staff was extremely rude and other employee had to get manager. The only positive was I was offered a chair to sit in while I waited.I decided to say something to the manager and boy was I impressed with the outcome. Thank you to the lovely female supervisor and male manager. You completely made my day!

Worse experience you can ever receive. Manager is an arrogant dude. The wait time is always over 2-3 hours when they only have like 3 cars outside. Was getting a flat repair on a tire I got with them. After only having for 3 weeks it kept going flat. Dont buy tires here!!!

Was so busy had a 5 hour wait

Been there twice,first time they told me the broke the drain plug an I needed to go get a new one,couldnt change my oil! I bought one,went to a different place,they said my drain plug wasnt broken an had 0 issues changing it,so today( in a hurry for work) I thought Id try Walmart 1 more time,they pulled my car in,broke my dipstick off into my oil! Then told me I had to go have someone get it out an replace the dipstick they broke! Jesus this place is a joke!!!

I have never had a bad experience here. The workers have always been helpful and courteous. They ask you what you want done to your vehicle and after the service is finished, they tell you what they have done. My family and I have been getting our vehicle oil changes here for years and have never had a single time where our car gave us issues afterwards. Angela, I believe thats her name, at the counter is very helpful and outgoing, but so is every worker. They vacuumed my car too and it looks so nice after. Im glad they show me if anything else is wrong with my car. Will be doing my oil changes here as long as the service remains!

The staff here are great. They were willing to stay a little late to mount my tires. I discovered my old tires were unsafe, and needed some tonight so I could get to work in the morning. They did they could get it done for me. Great experience.

Nice experience workers

I had the pleasure to be helped by Gabe in the auto service department. In short, Gabe showed excellent customer service skills, was extremely helpful and honest, and helped me out with a flat tire. This was between a trip from Phoenix to Seattle. I would highly recommend specifically Gabe for his excellent customer service and genuine approach. (Keep in mind I have 7 years of retail experience, its not easy to impress me in customer service, but Gabe went above and beyond!) Thank you Gabe!

I always go to the Kennewick auto care center for my oil changes and occasional tire work. Have never had any issues, they have always been up front and open with me about any possible concerns that they notice with my vehicle. The manager Gabe is very friendly and welcoming, and the service technicians are efficient and consistent with their work. I have brought 5 of my vehicles in to them, and have no complaints. I will continue to bring my vehicles in to them!

Gabe the store manager here is awesome. I went into get my tires rotated that I had purchased back in May at the Pasco Walmart. When I purchased the tires I was told that I would have a lifetime tire rotation for free. I specifically asked even if I only buy two tires? The associate at the Pasco Walmart said that it would be covered. I was ecstatic and quickly purchased the tires. In Kennewick I was told that they do not cover the rotation on my other two tires, and that I would be charged for it. You can imagine my anger with this. I called the Pasco Walmart and spoke with the manager and was told the same thing about it not covering my two back tires. Gabe is taking care of me free of charge here at the Kennewick Walmart. I appreciate good customer service and will never have work done at the Pasco Walmart again. The paperwork isnt even correctly filled out. The didnt enter my address and they put down my mileage as 555 with a 2014.

Before heading out of town went to walmart tire center for 2 new tires. the service technicians ensured thru could change out however it would be an hour and a half to get mounted. 3 1/2 hours later right before closing service tech inform me they cant put the tires on. On way home disappointed and driving 70 mph I noticed my hook was unlatched on my hood Never will I use this tire a center again

Had to pick up my vehicle after hours. Mgr couldnt find keys for 45 minutes. Asked how he was going to make it right...discount, etc. Sinply said the guys didnt leave the keys in the regular spot. No apology...nothing. Strong lack on customer service.

First of all let me tell you how incompetent the workers especially the service department mangers are. I sat at Walmart for over 2.5 hours waiting for a single tire to be put on my car. Almost every vehicle that came in after me was served before I was. I told the manager that I was in a hurry if he could keep my place in line because I had to leave town as soon as the new tire was put on. After waiting for 2.5 hours and employee came out to tell me that his manager was wrong and they didn’t have a tire that fit and they didn’t notice until the tire was already off of my car and unmounted from the rim. Now I am sitting here without a tire because they don’t have any for my car. So great service you probably should go there!

I am not going to give any stars first off it was 625pm and my kids and wife were on the side of the road and I needed a tire repair I took my own tire off I just needed the repair they were very rude that they couldnt help that it was too late and on top of it they were very rude about it I am not sure how thier manager continues to have a job there with a crew like that I wouldnt go back to that place even if it was the only place open I think I would pay for the tow truck to take my car home instead and worried about my car the next day so Ave your self some time and choose another location like the one on rd68 they are really good

Expect to wait a minimum 3 hours if youre the only car outside garage area and no cars in the 2 tire changing garages! This was my 1st experience with Walmart Tire & Lube and I will never go back! Went 3 different times before to have service done and they always said itll be a 2 hour wait so I always left. They suggested I come around 7am when they first open to speed up the process. I got there 7:28am on a Friday (August 17, 2018) and there was only 1 car in front of me and no cars in the 2 tires garage doors. I still had to wait 3 hours for a basic oil change. The customer service was great and the staff was friendly which is the only reason why they got a star from me at all. They are extremely under staffed and Im sure employees are probably over worked!

Great price on tires nice customer service

Slow awful service, waited over 3 hours to have a small lawnmower tire put on. I called to see if it was ready they hung up on me. Rude and unfriendly go somewhere else imo

Theyre okay I dont personally go there but once in a blue moon for an oil change

Three cars in the shop and they told me its going to be an hour and a half for an oil change what a joke

Great place to shop, always find what i need

They are disrespectful and rude and they take forever to do anything.

First one there this morning got an oil change while I shopped around. In and out in 35 mins A+ on my behalf

Richland is the worst for customer service.

Always a long wait... They are very slow. If you can get ur car in, plan on waiting at least 2 to 3 hours.

Took too long servicing my car. When it was done no one said any thing.

CANT BEAT THE PRICE FOR AN OUL CHANGE

With two cars in the bay and three people working I was told it would take two hours to change oil. NOT

Really slow till you get service and their wait is always 2hours and 45minutes ugh!!

Every time I come to them they say I have to wait 3 to 4 hours even if they have like 3 cars not recommended at all

Cant make appts....

Straight up left. Waited WAY TOO LONG.

Wish they sold Auto parts

I pulled in and was told it would be two hours for an oil change. I did some shopping and came back in two hours and was told it was going be another two hours. I asked for my keys and left. I will not be going back.

Very friendly staff

Lots of what you want

Never staffed with enough mechanic

Good place to make oil change, and very economical