The team did a great job on our Small run of 50 sweatshirts and got them back before the Holiday party. Much thanks to Yessenia for making it happen.Would use again for sure!

These guys completely dropped the ball on deadlines and shipped product that was not sellable for my client that cost me over $4,500! Owner (Cory Dean) claims to me thats the risk you take!They claim to give you 100% money back if youre not happy, however, what they dont explain is that they will ruin thousands in garments and shipping at your expense too.I demanded my money back after a poor embroidery job, refund for ruined hats, refund for rushed shipping and in return, I lost a great client that no longer trusts me. My client received product that was not trimmed and could not be sold. For 4 consecutive days promised to ship and never did. Then the manager went dark all week and returned to say sorry she was in meetings all week. OK, right!This shop has gone down hill. Communication sucks as they now think a CMS platform solves their issues with customers, manager isnt engaged with event deadlines or scheduling, and quality is far below other premium embroidery shops. I have been in the print and apparel industry for 20+ years, this is not how you sustain business with your local partners in this industry.These guys are not a loyal vendor. Nothing but ridiculous excuses. DO NOT DO BUSINESS HERE.

This place was amazing! Rachel and Quinci killed it with their expertise. I went to them to have my fiancé’s velvet tux jacket embroidered along with his groomsmen’s jackets not knowing if what I have envisioned was even possible. They killed the time frame, spacing and lettering. These jackets turned out better than I could’ve imagined! Thank you so much!

Unfortunately you are unable to obtain my commercial account based off of your reviews. Reviews are informative. Hopefully Service Improves ...

Emerald City Embroidery provides an industry standard for contract embroidery work. Their staff is detailed, knowledgeable, responsive, and accountable. Great choice for your contract embroidery or overflow!

We came to them during the busiest time of the year. They did decent for the conditions.

I brought in a shirt with a relatively simple embroidery around the pocket (circular), and they told me I had to take a picture of it to digitize it and give it to them. They would not take the picture or provide any help on that part. I decided to go elsewhere

Super quality work and very friendly staff. Enjoyed the work and the interaction.

Helpful staff