After a bad experience at a different store, we looked online for another and found this one nearby. It had good reviews, so we tried it. What a difference! We were pleasantly greeted upon entry, had a short wait, and were then helped by the store manager. He was easily understandable, did our new phone activation, and made the whole experience quite pleasant. We have already returned once to set up another new phone and to change to a different plan more in tune with our needs.

I got very lucky. There was no wait. The rep was friendly, funny and knowledgeable. In and out with a new phone in less than 30 minutes.

Awesome service while purchasing a new phone. Holden (store manager) was so pleasant, very knowledgeable, and patient with all my questions. Downloaded all my info from previous phone to new phone. Great customer service, and no waiting either. Totally great purchasing experience.

I’m posting for my wife’s recent experience. “Wait time was at a minimum and completion of discussing new phone options, deciding on a phone and accessories and having my data transferred to the new phone took less than an hour! That was a real plus. Also, I did not feel pressured and I appreciated hearing my options for phones and payments between the available phones. When selecting a new phone, I prefer an in person experience, rather than online”

Alex was wonderful he took all my information and helped me out. Willing to do whatever I needed. A 5 star service

David was awesome! Took my Mom in for a new phone. He was so personable and treated her with kindness and respect that is to often forgotten these days. Highly recommend him if you are looking to upgrade or for a new plan.

Great customer service switched from spectrum and they cut my internet bill in half and I went from 300mbs to a gig

Holden was very knowledgeable, patient and customer friendly. His service was phenomenal!

Great place, the guy that helped me out, couldnt remember his name but, he was very respectful and had a honest conversation with not only with us, even though he was help us at the time, he was generous about answering others question to help them out before he was finished with us. Always grateful to work with honest people. 🙏

Karmen at this Location was amazing! Took the time and made sure we got our bill figured out and walked out with a new phone and watch plus accessories. Super friendly and superior service!

I love those guys at that store. They are wonderful and pleasant to work with. They know how to help solve your issues. Dont cut your hair.

I would like to see Daniel Chambers and Corbin Hunt get some type of reward for there excellent customer service they were very knowledgeable and curious

Alex was patient, helpful and friendly.

I always have such a wonderful experience with David at the Kernersville AT&T store. My mom and I go here every time we are ready to upgrade or have any issues with our phones. David is extremely patient, knowledgeable and very pleasant to work with. Thanks for everything David!

PLEASE READ THIS. HORRIBLE CUSTOMER SERVICE AT THIS LOCATION. I will try to be as detailed as possible - hopefully this helps someone in the future.Decided to drive to Kernersville location to get a quote from AT&T for cell phone service as Verizon did not have good service around our house. Was quoted $80.00 plus tax by Alex (after work and autopay discounts) for a 9 GB plan for 2 phones (already paid for) - ended up being cheaper than what we had with Verizon, so we made the switch. First bill was $188. Called the store and the employee told us first bill would be more because Im paying for 1.5 months and the discounts hadnt come through yet. Next bill was $111. Called the store and spoke to the manager at the time, Daniel, and he said the discounts hadnt come out yet, and to let him know if the 3rd bill was overpriced because he could do something about it then. Third bill came out, was still $111. Called Kernersville location, and Alex nor Daniel were working at that location any more so I spoke to the new store manager, Trevor (the worst manager I have dealt with ion my life), and he told me the bill was correct as is. I was livid. Trevor told me the autopay discount was not valid for that plan, and he couldnt do anything to change the price. Trevor told me to speak with Alex or Daniel about it. I called Daniel who is now at the Danville location, and he told me that Kernersville location needs to deal with it, and Alex wouldnt be able to do anything because he was not a manager. So after being pushed off by these guys multiple times, I asked to speak to Trevors direct manager and Trevor refused. I ended up calling AT&T customer service and they told me my next bill would be $80.00 plus tax and I have that conversation recorded. I went back to Kernersville location and showed Trevor the recording - he said that didnt matter. Trevor told me to go back to Verizon - I wasnt about to let them get off that easy. After all this, I was intent in being a thorn in their side until they made this right. I went back to this location MULTIPLE times to get them to own up to this incorrect quote and try to get my money back. While on my way to the store on one of these occasions, I called to speak to the Trevor and I let him know I was on my way to see him. Trevor put me on hold - once I arrived I was still on the phone, and still on hold, and was told that the Trevor was on his lunch break at 4:45pm. I waited 10 minutes for Trevor to come out from the back to speak to me. I WAS THE ONLY CUSTOMER IN THE STORE! I asked Trevor to call his direct manager and let HIM tell me he would not speak to me - Trevor then called his direct manager and guess what... he did speak to me - no thanks to the Trevor. Trevors direct manager offered me a refund for $70.00 and to lower the 9GB to 4GB to get the price down close to what the original quote was. I accepted and told him something needed to be done about those giving out incorrect quotes to get new customers. I was planning on going back to Verizon after this, but my wife would rather have good cell phone service around our house. If it werent for her, Id no longer be with them. This was the worst experience I have had in customer service in my entire life. I am still waiting on the 4th bill so well see if it is even correct this time around. Trevors way of fixing the customers problem was a) leave AT&T and go back to Verizon b) take it up with Daniel and Alex c) its just $30 more, whats the big deal - he literally told me that. That infuriated me - he doesnt know me or know what kind of financial situation I am in. Especially during tough times with this pandemic. I hate that I am staying with AT&T and hope to never deal with their staff again.

We received fantastic customer service from Alex N. He made upgrading our Samsung phone very easy. Thanks Alex!

Very good customer service!! I had called About a SIM card and he helped me out and I think his name was Alex or Alec and he was so polite. And had a good attitude and good customer service. Very good..

Friendly and knowledgeable staff.

These guys are great. Especially the one who helped me yesterday. He has the really long nice hair with glasses. Sorry I forgot his name. But he helped me get a new phone before work and helped me set up as much as possible before I had to leave for work. Thanks you’re the best.

They tried help me with the problem. Could not get it. No problem

The service at the Kernersville NC AT&T store is great! The staff is very friendly. Alex advised us of special promotions that worked well for our family plan. He helped us understand the set up process & transfer our current settings to our new devices. If you need a little extra help understanding & setting up a new phone, go see Alex & AT&T.

Colby Gave us EXCELLENT customer service and made us very comfortable and excited about our new purchase. He also gave us very useful information, and we enjoyed ourselves. The whole staff that day gave us a very warm welcome.

Customer service was amazing. Thanks for making it easy.

Really helpful

They were out of the Apple watch (everyone is!) But called other locations to try to help locate one. These guys went WAY above and beyond! SHOP HERE!!

I drove past 3 AT&T stores to go to this one due to the high reviews. I was not disappointed. Ryan was extremely helpful and worked with me through a lot of unusual technical issues with my account.He was extremely approachable and was able to recommend various products without trying to forcefully up-sell more expensive ones. Id gladly drive the extra distance again in the future.

Daniel is fantastic way better then verizon

Didnt tell the truth.

If today was a Monday, it would be a mullet! I did an over the phone order last week with customer service.. Received my order today finally and was not able to complete the activation process so I went to the store. The guys there were pretty busy so I looked around, the manager came in from lunch and low and behold we had a glitch! Thankfully he was super patient and tried several different outlets for me to get the correct information going for this entire process. We had a 3 hour round about with customer service and call center and computer help. Finally after 3 hours this man... This wonderful man was able to get my phone working without me having to send it back or without me giving up and going to another provider. Thank you Colby seriously the best customer care experience I’ve ever been involved in.

Austin is an outstanding employee at this AT&T location! He is so smart, witty, and kind. Austin did everything possible to help my daughter-in-law get a new phone and phone line. I am so impressed!!! I highly recommend this AT&T store - and mostly, I recommend Austin - he is wonderful!!!

Working here at the AT&T Authorized Retailer in Kernersville, NC we strive to provide the best customer service experience we can offer. We take the time to explain and explore every option to work in our customers favor regarding all of the services we offer. Unfortunately, not everyone has the experience we strive for but I can guarantee the current staff goes above and beyond for every customer that they work with on any given day. If you have any questions or concerns please feel free to speak to the store or assistant manager directly during our business hours.

The guy who originally signed us up was great. Easy to deal with. But if you are thinking about going with AT&T you better hope you dont have to make an insurance claim. The employees are extremely uneducated on how to handle them. And with VERY poor customer service!! They dont have loaner phones (which every other carrier I can think of does). So when you have to make a claim and your phone doesnt work, you are out of luck! You will have to wait who knows how long until your new phone comes in. So therefore AT&T does NOT care about their customers whatsoever! They could care less if your phone is on back order and you have to go without a phone for an extended period of time! Once again, TERRIBLE customer service at this location!!! Once the phones are paid off, i will without a doubt, be going elsewhere!

Staff was extremely helpful and went above expectations! Would highly recommend!

I had to do a replacement phone for a cracked screen for my Galaxy note 9. I went into the AT&T Kernersville location and was helped by Alejandro. This guy went over and beyond the call of duty to ensure that all my needs were met. Once I got my replacement phone I took it back to this location and he further helped me with the application of a liquid glass screen protector for my phone, He also help me with the transferring of all the apps, pictures, contacts and ect from my old phone to the new phone. He was very patient with me because I am not Tech savvy. He actually stayed over his work shift because I left the protection application in my husbands car and had to run to his job, then come back. He applied the liquid glass to my phone and made sure to tell me to register the product for future reimbursements.His customer service skills were impeccable, Again as well as his patience. I hit went to two other stores in a different city and with the same issue and couldnt get anyone to help me the way Alejando did. I felt as if I was being brushed off at the other locations. I live in Winston-Salem and this store is in Kernersville and I will travel the distance just for the customer service that I received at this location.

Great experience upgrading and adding a line to our account. The guys took their time and evaluated our plan to make sure we were getting the best deal. We have used this location a few times and have always had a good experience.

Took too long to be waited on and they also dont carry uverse accessories.

Colby was absolutely the best in helping resolve a billing issue.He couldnt have been more patient and helpful ...and this was a time consuming issue.Nosh also was extremely helpful...Colby has lots of experience in dealing with technical issues but also in customer service.I feel so relieved to have this resolved .He made it stress free...

It was wonderful to buy products from someone so knowledgeable! We so appreciated Colbys patience and his complete answers to our myriad of questions. Many thanks!

Had an issue with my wifes phone that was quickly and helpfully resolved by David. I now know I can take all my concerns and business with AT&T to my local store! Thank you!

Devonda is one of the best customer service reps Ive dealt with in any industry. Ive had numerous challenges with my services and she consistently has gone above and beyond to make sure my family was good to go. Ask for her!

Came to store 5mns before closing & Store Mgr. Colby stayed until 9:43 almost an hour and half after closing to make sure that my family was taken care of. Best experience that I have ever had dealing with cell phone sales!!! Awesome!!

Great AT&T store, they know their stuff there and always willing to help u out

Went in to get a broken phone replaced. The staff went over and beyond and not only were outstanding in helping with my phone issue but also with helping me with some other bill related issues I had. They even helped me get a sweet deal with my current Directv account that I did not know At&t was offering. Thank a bunch to the manager Colby and to Alex!

Love this store ...now.I was on the verge the newlmanagement Coby and sales rep Stevie were awesome.My opinion has changed...wonderful service ~S~

If you need anything or have any problems with your AT&T phone this is the best location to patronize. Colby was very helpful and resolved all my problems. He explained things in a way that even this 61 year old lady could understand.

We switched from Verizon, the service is great. This location is the best!!!! Colby and his staff goes above and beyond for there customers. I am crazy about them!!!!

I have always had a great experience at this store! By far the best in the area!

This was the easiest visit I have ever had. Alex went above and beyond. Thank you!

I see some others have claimed to have a bad experience at this store, I have been going here for years, sent numerous family and friends in and have never had anything but a great experience. When they have made a mistake (employees are human too) they always work as hard as possible and go out of their way to correct it. Noone has ever mislead me and they are always very honest with me. I believe they had a few new people for a short period after re-opening who did not cut the muster and were gone quickly. The manager does not tolerate misleading customers just to get a sale. I will always go here, the experience is far better than any other ATT store I have been to.

Excellent service. Colby gave us first rate service. Excellent transition to AT&T

My mother needed help with her new smartphone. Great service with a smile. Very professional staff.

Transferring my old phone to a new one, saving all my information and adding direct TV to my account was a breeze with the staff. Very pleased with this visit!

The employees are so pleasant and very helpful. They ALWAYS give GOOD customers service!!!

I am very happy with the service i got here and everything went good

Excellent customer service! Reps are super friendly and very knowledgeable.

Great service from Kamilla on a troublesome port from StraightTalk!

The (attendant) was sitting alone engrossed in tv when I went in to pay the bill, fine but, He could not figure out how to take a cash payment and kept putting the wrong phone number in to find my bill, It seemed he wished I had not come in the store. I interrupting the sports conversation he was watching on tv, much of the time I was wanting to pay and go he continued looking at the tv. I left and had to figure another way to pay the bill,? At one point he said he could not find my account, Im att for 8 years customer? He was unable to properly wait on me and seemed he could care less. Seemed this person has little interest in why he is sitting in this store and hopes you dont come in.

Signing up for internet and DirecTV was so easy. Alex was very knowledgable and helpful. He was also really funny. Great staff at this store!

I came into AT&T after Verizon wouldnt work with me to get out of a dud phone they sold me. I was fed up. I researched and found AT&T had better rates and data plans anyhow so I was pleased. When I walked up to the store, I was greeted immediately with sales person Nosh holding the door open for me. No wait time at all. I told him immediately what I wanted- the plan and the phone. My mind was set. Nosh didnt try to upsell me, but instead respected my choices. He told me the benefits of other plans and offers, but was not pushy. He was simply being informative and making sure I knew all my options. Nosh knew what he was doing, which was such a relieving thing, since I didnt have to wait for him to get help figuring out systems or where to locate the phone I wanted. He quickly ported my phone number over and then began to transfer my phone content to my new phone - 1300+ contacts, 1,110+ pictures, and 18 videos!!! A 45 minute transfer due to the sheer amount of data. During that entire time, he made pleasant conversation with me. We discussed the home internet plans they have available, and at the point the manager, Colby, joined our conversation. It was easy to see Colby was on his way home for the day as it was closing time, but just like Nosh, he acted as though I was no inconvenience keeping them late. I told Nosh I wanted some time to think over changing my internet service and asked him to follow up with me on the details (checking for current promos) and I have no doubt I will hear from him soon. Colby was very pleasant, low pressure but naturally able to persuade me towards the internet change, and now Nosh will assistant me with all the follow up and my possible move.I could not have asked for a more pleasant, easy service transfer with staff that i am confident is highly knowledgeable and skilled in their line of business.I felt like a person, almost like a friend, getting special treatment instead of just another customer and another sell.I will certainly go back to Nosh for all my needs and recommend him to everyone! While there, waiting for the transfer to complete, I even texted a friend who had been getting run around at a different location lately and told him to come see Nosh. That speaks volumes!!High quality customer care is what makes for loyal life long customers. With my experience thus far, Im stuck like glue!!

Stevie came in early to get set up with our new service. Awesome service.

I came to ATT in Kville so frustrated about overages on my bill from my 12 year old YouTube and Facebook enjoyment. Madi and Colby worked with my plan 6 ways from 7 and helped me save at least $30.00 per month. They also educated me on an APP that assist me in controlling the amount of data my son uses on his mobile device. I truly appreciate their time they spent with me and most of all their willingness to help save some money on my bill moving forward.Great Customer Service!

Awesome staff!! Colby help us out so much and made things easy !!! Will definitely send all family and friends to him and the store !!!!

Best service ever, worth the drive from high point

These guys and gals are great! Always super helpful!

Good people finally. Great improvement!

Staff is very friendly and is taking the time to explain everything!

The service in the store is just amazing.

Everyone was super helpful and friendly. Way easier than trying to deal with things over the phone.

Very helpful... Werent even open yet and they helped me out.

Posted hours of them open and got there and can see employees just sitting there with doors locked

Gave me false information when trying to upgrade, blamed it on new guy in training then after charging me 233$ to return a phone that’s literally less than a month old to upgrade tried to charge me another 74$ so at that point I canceled upgrade and asked to be refunded my money and it literally took over 30 min, horrible customer service and we are headed to Verizon now to switch!!!!!

Wonderful staff! They got my unlocked devices.

Great service! Thanks guys!

Very helpful staff

Good customer service!

Great

Fast and friendly service

Good Customer service here.

I got a screen protector that was way too expensive and is a piece of junk. They said I could get a free charging cable if I leave a review then charged me for it. $40 for a cheap screen protector? Stay away from here and shop online.

Friendly staff, no wait when I went and they were willing to work with my budget.

Reps took way too long and made several mistakes making changes to my plan.

The staff there goes out of their way to help.

Great job from these guys

Great customer service!

Bad service. Will not swap out sim cards. Go to Greensboro location at Friendly Center, which is owned by AT&T.

Very good experience!

Not good step by step

I got what I needed

Ryan was awesome

Great staff

Good service

Excellent service!!!

Awesome!

An AT&T store