My Auntie loves this location ummm its ok

Based on half empty shelves you would think that there was a food shortage but if you look closer you will realize that it is just neglect. Full crates of eggs sitting behind empty crates, large yogurt tubs jumbled-up so it looks like theyre out of the one that you want until you sift through the mess and find a whole section buried under the mismatch stuff. I even uploaded a picture of old rusted can goods holding up the shelves in the sports drink aisle. I guess its my fault for wanting to make a quick trip to the grocery instead of driving the extra 5 or 10 minutesto the better maintained Krogers

A beautiful clean store with a very helpful staff everyone so willing to help its a great atmosphere

The self-checkout bagging stations are extremely sensitive to weight changes and constantly accuse you of stealing, requiring an attendant to come over and clear the machine. On a recent trip, only one lane with a human cashier was open and the lane extended well down an adjacent food aisle. Every self-checkout station was in use and only a single attendant was covering all 6. He was frantically moving between them all, and had to come to our station at least 4 times to clear the machine from falsely accusing us of stealing. He told us there was a theft problem at this Kroger, so the bagging scales had been deliberately set by management to a sensitive setting. So in effect, by increasing the self-checkout weight sensitivity instead of staffing more humans at actual checkout lanes, Kroger has decreased the overall customer experience and made it more difficult to pay and get out of the store. There are rarely technical solutions for behavioral problems. In this situation, the problem is theft at self-checkout lanes. The solution isnt to worsen the self-checkout experience for everyone; the solution is MORE HUMANS so that less people are forced to use self-checkout in the first place.

This Kroger is terrible and to be honest I think it has been my entire life. I remember my grandmother and mother going here and they disliked it as well. Every time I go here there is nothing in stock that I need. These would include water, frozen breakfast items, breads, really essentials for any household. The past couple of times I used the pickup I would get to the store and an associate would come out and say that the system is down and there is nothing they can do. Thank you for making me waste my time, energy and gas. The pharmacy walk up window is always closed. How is this even possible with covid-19? Would this not be a better option so we do not come into the store and risk contact/spread with each other? Also if I do come into the store and manage to get anything I need, I HAVE TO BAG MY OWN GROCERIES EVERY SINGLE TIME. There is always a bagger when I get in line then as soon as I load my items they walk away. Then I am left with a grouchy cashier and I am bagging the groceries. Next time I will be asking for a paycheck since apparently I am a bagger now and pretty darn good. This location needs to step up its game.

One of the worst Krogers Ive visited. Some staff is not friendly. Inside is dated/old and not the cleanest.Dont order online - they substitute items they have in stock for slower selling items. My frozen pizzas were not frozen and they were out of stock of common items. No consistency - sometimes you get a receipt, sometimes you dont, sometimes plastic, sometimes paper, etc, etc.

I was just browsing the local Kroger in search of my beloved cookie dough ice cream, upon my discovery of Jimmy Fallons Tonight Dough I thought I had finally reached heaven. In a euphoric state of disbelief and awe I ventured to the self checkout instead of a traditional cashier in respect of my crippling social anxiety. Upon arrival at approximately 8:32 pm I was ushered by a worker to checkout quickly because many of the checkout stations were being closed for the night. My partner and I were treated as an inconvenience by the staff and it was rather unpleasant. Thanks for ruining my ice cream Kroger, 0 stars out of 5.P.s. Upon review I have granted a single star in respect to Jimmy Fallon, do not take this as a compliment Kroger.

The last few times I have went have really turned me away from going there. Prices continue to go up (which may be out of their control) but customer service keeps getting worse! Employees are more worried about getting the online orders filled instead of helping customers right in front of them. When it is busy and the only (register) that is open is the self checkout. Not a fan of self checkout. I am paying inflated prices to keep up with higher wages and increased shipping rates but when I have to do your job and scan my own groceries, maybe I can get a small break on the inflated prices. I understand that it is hard to get people to work these days and this location might be getting hit harder with this fact than others but management should step in with a plan of action.

AJ SHOULD GET A RAISE OR A GIANT BONUS! I stopped in for a few items and there was an older woman putting groceries in her trunk. (Its 98 today folks!) As hes ready to gather some carts, he kindly asked if she needed any help? (She had alot) she declined, but I said hey whats your name? I do Google reviews(50,000 yes! Following). So AJ you keep being sweet and kind! You made my day!10 STARS!

Nice, clean and cool building with friendly staff and good deals with their Kroger card if you have it. Not too crowded and a enjoyable quiet shopping experience overall. I will definitely recommend this Kroger on Dorothy Lane in Kettering if you want quality product at decent prices and refuse to give the rich *** Walton family any of your hard earned money and business because Kroger really cares while the Waltons dont care at all, thats why they keep raising fees for check cashing and other services that disproportionately affect the lower income households then ask for you to help end world hunger when they could do more to end world hunger by selling some of their exotic cars, boats and airplanes but they are too greedy for that so they push more of it off on the little guys which is apprehensible.

This is my husband and Is local kroger. We want to mention Aaron that works in the meat department is extremely pleasant and friendly and went above and beyond to help us find the vegan impossible burger as the spot on the shelf where they usually are was empty, he went to the back to find some and he did, which made our day as we were really craving the impossible burger today 🍔

This Kroger location is alright. Kroger has really stepped up their game at their newer locations. So, I suppose it isn’t fair to compare the old to the new. However, I’ll most likely go to the Kroger in Centerville/Bellbrook when possible. Nonetheless, this facility is still clean and the staff are friendly from what I could tell. Just lacked the new Kroger features.

Its close to my house, Im coming all the time. Kroger so what are you waiting for. ?D

Waited in line a presented a roll of quarters to pay for my small purchase. Was told they cannot take it because of their contract with coinstar. Im expected to pay a ridiculous fee to change my rolled coins into a voucher, thus losing that percent of *my* money, in order to use it to pay for goods at this store. No.Long story short, my cash payment was refused. I will not be back.

Always a great staff. I think they need a bit more space so as to assist with social distancing expectations. It gets really tight.

First impression was scary: squeaky door and a funny smell. Nice people and cheap prices were waiting. Alas, the bakery did not have a basic- yellow cake with chocolate icing. Bummer!

DO NOT USE PICKUP SERVICES AT THE DOROTHY LANE LOCATION. We placed a large order, and were missing $71 worth of groceries that were not placed in our vehicle. And yes I got a refund, but I had to sit on the phone for 20mins and it wont be credited for 7-10 days. So Im out of the majority of our food for the week, and have to wait for a week to get the credit. The last order, we had a few things that were messed up, but we overlooked it as mistakes do happen. It was also a large order. But I am upset that my groceries went to someone else most likely. Now I have to go spend the time I saved by ordering online to shop for what were missing, I lost all my virtual coupons savings and have to pay full price to replace it all as its the majority of the items that I had coupon savings loaded to my card for and are gone now. Fantastic. Ill be using Meijers order pickup from now on, sadly. I much prefer Krogers quality.

You need to keep the pharmacy walk up window outside open. Why even have it as an option if the closed sign is always up. Go inside, a line wrapped all the way around to the self check out. Such an inconvenience.

This is my neighborhood Krogers and I will be taking my business elsewhere. The people who shop for the online shoppers are always blocking the aisles every time Im in there. they only have one register open no matter how busy and corral everybody with full carts of groceries to the self-checkout which makes it harder to get through when you only have a couple things. Poor management in my opinion and not worth the aggravation.

Kroger has great cakes. Their service is not so great. I needed to order and pay for a cake for a party I cannot attend for health reasons. Someone else was picking it up. I found out you can order the cake but have to go in and pay for it or make ridiculous accommodations to get money to someone else. Maybe Kroger should think ahead and make some accommodations for these times. No more Kroger for me.

Pretty clean and nice staff. Not as upscale as I’ve seen. Still friendly folks in this Kroger. Enjoyed shopping here.

Nice store. Not a market place. Hurray

Krogers is a good grocery store. The produce is great but I think its a little more expensive than it needs to be.

This Kroger is just fine. It was basically the same as any other I’d been to. I was able to find what I needed and at a good price. And once you’ve exhausted yourself with shopping, there are plenty of places nearby to grab a bite to eat!

Awful store.

Aaron in the deli department did a fabulous job helping me figure out my Thanksgiving plans and I was very impressed he had only worked there for a month! Give that guy a bonus! He was well informed, motivated to help, friendly and genuinely warm! Thanks Aaron! A job well done!

The staff is great and friendly. Every time I have used the Pick-up option, the items have been correct and the time of waiting is exceptional. Definitely recommend this store and Pick-up option

“Noah” the part time manager is the WORST manager I’ve ever spoken to. No people skills and is extremely rude. My girlfriend accidentally left her wallet in a cart in the store and we come back 20 minutes later to find it gone. We knew which isle it was, and asked to speak to a manager to see if they could watch the camera. His answer “well I’ve never lost anything, so I cant help you”. How disappointing in Kroger hiring such an inconsiderate employee.

I highly recommend the Click List pick Up! I do my weekly grocery shopping from the comfort of my couch. I usually start Friday and finalize everything by Saturday night with a pickup Sunday morning. I get to choose all the best deals available. Today I saved $49 with coupons digital offers and in store deals.Had I not used click list I would have rushed through shopping pushing through snotty kids, and grumpy adults like myself. Missing deals, grabbing what I know, making a B line for the exit.The attendants are very quick and courteous. 100% worth the $4.99 fee. The first 4 times are free. And if you shop Kroger enough they will certainly send you coupons that make up for that fee. E.g. today I had an $8 off $80 coupon.

Broken faucet so you cant wash your hands in the womans bathroom was the first issue. Then on the way out, hearing an older gentleman being yelled at to leave because he wanted to voice his opinion on their motorized carts never working. Sigh.

I show up at 8:53pm to get a gallon of milk and a guy standing at the entrance yells were closed at me. I explain my need, takes 2 minutes and try to explain, but he interrupts me with were closed repeatedly. Thanks, will be shopping elsewhere.

This is by far the best Kroger Ive been to and Ive been to many, all over the country due to frequently traveling. Ive used pickup, customer service desk and in store banking. All are top notch service and fast service. Employees here are so polite.

Kroger is more expensive for most foods than say, Save A Lot. But they do carry National brands, Save A Lot doesnt. It would have been better if I had used coupons and the Kroger discounts. Otherwise, it was okay. Very clean, well put together store!

As far as Krogers go its one of the nicer ones in Dayton area. Big store without being overwhelming like some of the bigger super size Krogers in the area...Good selection of items..Place is ALWAYS busy even at 10pm on Sunday

My wife and I have been shopping at Kroger since we moved to our home in Kettering in 1984. We have spent tens of thousands of dollars with the Kettering store. I visited the Dorothy Ln/Woodman Dr store on Monday 03/30. After having my 6 social distance encroached several times, I began to ask people if they knew how far 6 was? As I was making my way through the store, I came upon 3 managers and said they needed to enforce the 6 social distance mandate, to which they replied, Its not our responsibility to manage our customers behavior to which I replied BS! As I was checking out, I see one of the managers, Noah, approaching and I motioned him my way. I said, The least you could do is use the speaker system to remind customers to follow the 6 guideline to which he replied We do, every several minutes In the past Ive been able to hear things over the speaker system with no problem, even the chime they play every few minutes, which I didnt hear on Monday. I replied I havent heard it he replied maybe you should listen and if you dont quiet down Ill have the Kettering Police escort you off the premises me Are you serious? I just spent $213 here and youre going to have the Kettering Police escort me off the premises? Tee it up!! This man has NO business having a job that deals with customers! Mr. Steve Redmon would have never spoken to a customer this way! I called the KPD when I got to my car and was told we cant have an officer at every store I didnt expect them to, but they could have an officer make a quick stop and speak to the manager, how long would that take? Meijer is only about a mile further away and Ive been there since Monday and they do have an announcement that is very clear and easy to hear.

I loathe this location. Things really went south after the remodel, which, so far as I can tell, only served to rearrange the location of items in the store, considering the store still looks 40+ years old inside. This was my regular location, but it became so frustrating to shop here Ive had to go to other places. The aisles are very, very, narrow, and Im constantly running over people just trying to get my shopping done here. If you like broccoli, youll love their salad bar, because thats the only darn thing they serve there. Just a dreadful experience.

Always, always, always have what i need. Love the Starbucks inside! And cheap avocados all the time lol

This is a pretty good location. Its not as busy as some of the others in the area during peak times. Their meat selection isnt that great, but is fresh. For a grocery store, the produce, dairy, frozen foods section as well as craft beer is pretty decent. Quick cash out gets you in and out quick.

My family uses this Kroger location more than other stores. Its, conveniently, around the corner from our home. The employees are always friendly & helpful. This is always very important to us. However, this Krogers is not one of their marketplace stores. So, keep this in mind when choosing to shop there. It does have a gas station there so you can fuel your vehicle with your shopping points. And if you wish to pick up a floral arrangement, they have a lovely selection there. You wont be disappointed.

Great store, location, & low prices. Friendly employees & staff. Very clean store.

This is a great place for in and out quick runs! It definitely needs a bigger set or designated set of in and out doors- because people run you over 90% of the time.Overall - would reccomend.

Dont force people into self check-out. I dont like it and I shouldnt HAVE to use one. An employee took me out of a regular checkout lane and into a self check-out. If Id wanted that for myself, I would have chosen it. Its like I was being educated on how to use one. I already know how, dummies. I dont want to. Self check out steals good jobs and makes customers into unpaid employees. FTS.

Ashley at customer service was so rude! She acted like she was doing me a favor for writing out a raincheck for something that wasn’t on the shelf lol. Super lazy! Unprofessional! Absolutely not one ounce of customer service. Her disheveled appearance really gave a poor representation of the store. You can tell she hates her job. I will be calling corporate and never, ever shopping at this location again. If she stays employed their, you guys will be the next to close down!! Not kidding!!

Meat is always spoiled long before sell by date. The chicken in particular has been rancid 3 OR 4 DAYS before the sell by. I no longer shop at this Kroger for this reason, the frozen chicken in bags is pumped full of additives and water so youre only getting half of what you pay for and now Ive brought home chicken with straight up mold on it. Conveniently covered by the label. Do yourself a reason and just go to Walmart.

Tried the scan bag and go for the first time... It was a lot of fun... needed a little assistance to get started and to scan the coupons at the end, but it seems to work fine.

This store seems to always have an issue with expired food on shelf. Went for salad, fruit, bread and decided to get dressing. It was expired since Sept 2019. This store makes all other Krogers look bad. The employee who walked by td me it wasnt her department and to take it up front. Corporate, please do something about this store and the expired foods. Elderly people could become ill eating expired food. Krogers is a stellar company but this tore is horrible

Always out of product, dirty, cluttered isles. Never enough baggers, only 1, maybe to cash registers open hoping you will you self check out. Always loved this store. No longer shop there. HATE it.

The staff at this Kroger are really great. Shelves are always stocked and when items are missing they either find it for us or offer an alternative. If there is a price difference of some significance they have even reduced the price of the alternative to match the original item. This is our grocery store.

Going through the scan and go is a joke now. If you are ringing up your items then need help, you now have to wait for a cashier. They may be helping other customers to scan their items.Really? I needed help with an item, but the cashier was ringing a customers entire cart. I had to wait for another cashier. I was told that when they are not busy, they are to ring up customers carts. So, if you are like me and need assistance you will have to wait. There goes rhe customer service!!!! If I use the self scan, and a cashier wants to ring my items. I will say, no! I can do it myself!!!!!

Pros: Great customer service. Deli staff is friendly and happy.Cons: Very crowded. This location needs to expand or consider building another nearby.

Management openly yells at employees in front of customers, I have multiple stories over just the last three months. Never have baggers because they’re too cheap to pay more than two registers to be open too. And tonight the pharmacy tech told me to ‘hurry up’ because I wasn’t walking fast enough to the counter for him and he wanted to go home.

No one monitors who isn’t wearing masks in the store. I’ve even seen employees here not wearing masks frequently. So frustrating!

This Kroger is rather upscale . Prices are good. I dont like how insanely busy it is AT ALL TIMES. It is also way to big for my comfort. Id rather go to the one on stoop any day.

Cashiers are great! Dont shop on sundays!! Cant keep anything stocked. No milk, cheese, anything.(would think as in a manager perspective this is a busy day! stock the shelves) Dont go to the deli! Slow! Half the people seem to be doing something besides helping customers. Perhaps I may be harsh but sundays are my only chance I can shop on a 6 day work load. Why should my Kroger be any different.

Staff is super helpful and friendly. Will hand out rain checks if not in stock. Great coupon policy and fantastic Mega sales

Great small Kroger with good selection and helpful staff. Antwan, an employee, saved my night by helping find the last bag of broccoli in the store.

Great Kroger. Love the scan and go. Makes quick trips even quicker.

Bakery staff is less than helpful ever time I have spoken with them.They use to bake cakes for me but they were so rude I go elsewhere now. When you go to get something sweet and come away with a sour taste it makes it all sour.

Its a grocery store. There is almost always fresh produce and dairy and the staff is helpful and friendly. What more can you ask for?

Looks like its turning into a low rent Kroger. Really disappointed. Kroger has been using marketing technicues to squelch brand name products for years and now in this store are very actively attempting to have shoppers eliminate employees by having them do the work of cashiers.

Went to this Kroger today and they were out of almost everything I wanted to get. They were completely out of regular Big K cola. I also wanted to get Bubly sparkling water because it sounded good and Ive seen it there before but yet again, they were out of it. Also I wanted to get 15 of these little lunch pizzas but could only get 6 because they dont know how to keep their store stocked up. This was very annoying. Never shop here.

Here multiple times a week. I honestly love that its not updated or fancy like the one down the street. Staff is helpful, & its so easy to get in, get what you need, & get out quickly.

This Kroger is close to my home so I go here often. The staff has always been helpful and nice. The only thing I dont like is that they dont seem to carry a lot of products that other Kroger stores have.

I like this krogers alot. Been going there for along time. Its clean and most of the employees are friendly and helpful. You can get in and out fairly quickly.

Bare shelves. Guy in meat department was picking his teeth, with his fingers, behind the counter. Cashier refuses to listen, would not give advertised price on product. He decided to take it back instead of selling at their advertised price. Kroghetto down the street treats you better. 😞

A good store that has nearly everything I need. Sure Id like to see spicy kimchee and some things like that but I am in Ohio for crying out loud! Clerks like Caleb make up for a lot too.

I stopped at this store to use their Western Union service. The customer service representative was very knowledgeable and efficient in completing my transaction.

I hate to have to give them only one star but this is the most annoying Krogers Ive ever been to theyre in the middle of a remodel so Im trying to go easy on them and some of the staff were downright delightful but the vast majority of the staff totally ignored me when I obviously needed help and furthermore the layout was so annoying that I almost left before I was even done shopping

Love this place! This is the most friendly Kroger in the Dayton area in my option.

I highly recommend this kroger over any other in the area. Always find a checkout that has a bigger to make your checkout faster and more convenient. Most of the time they have baggers at every register. Today they even took the time to bag my eggs in a separate bag and tie the bag shut. That was very helpful as I always end up with broken eggs when I bring my mothers groceries to her on the ninth floor of her building.

Manager didnt want to do anything when an employee mis gendered someone i know

This is my go-to Kroger for food and for gas. Friendly employees are always offering help. They do a good of keeping the grocery store clean and organized.

Laid out like old school krogers are laid out. Made it familiar and nice since I know where things are kept. Decent place, has a lot of selection for sure.

I have been to several Krogers, and this by far is my favorite store. I love the Dorothy Lane personnel (from Steve the manager to all the other employees), always willing to help and make your trip as easy as possible. Plus the layout of this store makes the most sense. The reason it is so crowded, is because it is the BEST!!!!(NO I am not an employee, just a loyal customer for years)

This is a pretty good grocery store. They usually have most items in stock. My biggest problem is the self-checkout machines which are very hard to use. I hope they get rid of those awful machines.

I work at Kroger. I believe it is a good store but has high stress levels for its employees. Dealing with customers that seem to come in once a week to just give you a hassle is hard to keep a good work face on. Expaction are high and hard to keep up with. You get reported a lot because a customer believes you are rude when you dont mean it. Its just how you were raised. I guess people read others wrong. You are also worked like a dog when you step in the building. I never know what I might be doing. I will sometimes come in to cashier and be put on bagging. There might be too many of us working as a bagger so I will have to work on re-shops for 8hrs. Im expected to know where everything is, but that isnt my strong point. Im good at cleaning and putting my all in everything I do. So, I work to the best of my ability.

Happy to say I have begun shopping at this Kroger again as the store no longer boasts of being a dangerous gun free zone. Thank you Kroger for supporting our 2nd amendment to our constitution and for allowing your shoppers to be safe.Bill Keener

Such a clean and organized store. Everyone is always so friendly.

Love the store and the employees are very helpful and nice. I have been going there for 16yrs or so. Great selections.

Its fine. Very convenient for me. Store is always clean. Prices are reasonable.

Noah needs fired immediately

This store has gone through a series of remerchandising efforts. They have removed so many of my favorite items that now I either have to go to another Kroger less convenient or shop the competition. All I want today is jerk seasoning. Ive looked several times recently. They just dont appear to stick it any more. This is my neighborhood store. Im going to miss it.

I went through U- Scan . I had my own bags . Mr U scan did not like it, Haaa the Gentleman covering there was very patient, kind, BUSY, I Also bought wine and had coupons, He maintained his cool. Give him a freak un raise!!.

I shopped at this Kroger for many months, and considered it my favorite grocery shopping place,and no one appreciates a Starbucks Coffee more than I.In spite of those qualifications, I can no longer shop in that favorite place, as they have declared themselves to be a gun-free zone. I, being a supporter of the second amendment of our Constitution, no longer feel comfortable nor safe while shopping there.

Lines usually move quickly. Most things I purchase are on sale or coupons are available. Cashiers are pleasant.

Store looks nice. Just have to learn were everything is.

Not the best and not the worst .

Kettering, Ohio. VERY DISAPPOINTED with the deli department. I waited 5 minutes while two women, who had made eye contact with me, stood around talking to each other. I asked for an 8 piece fried chicken. She never spoke and stuffed the 8 pieces into a small paper container and forced the lid closed. I should have said something, but a long line formed. The cashier then put the paper box, knowing it was chicken, in a plastic bag and tied it tightly closed. By the time I got home, 10 minutes later, it was humid in the bag and the chicken was soggy. VERY, VERY DISAPPOINTING.

Good place to get groceries. Low prices all the time. Sales all the time. Definitely recommend for you to shop here.

Ive been going to this Kroger for over twenty years and just want to say its a very well run store . Great lighted parking lot at night, great gas station around the side and I always save on fuel with my Kroger fuel points .

Its a quality Kroger. Usually go there when I need a quick grocery run for the family. Always has what I need.

Sidneys Kroger is a great place to shop. Friendly staff, good prices, and I love the fuel points.

We’ve always had a positive experience with kroger, i’ve been going there my entire life! but there was an incident tonight that will steer us from ever shopping there again. my mother rang up items with the cashier and it totaled more than was expected so we had to put some items back, which was fine! a man behind her said “what did you spend all your FOODSTAMPS before you went shopping?” in a snarky tone, then the cashier who we believe was named Shane(?) had an attitude with mymother and basically laughed along with the man! he was full of attitude and they both had my mother in tears, completely humiliated. she said “i’m not on food stamps.” to the man and he just scoffed and the cashier kept apologizing to the costumers behind her, which is totally understandable but he had the nerve to be disrespectful to my mother for telling him she had to put items back! he eventually called a woman with longish gray wavy hair to assist her and she was extremely polite. but we do not appreciate the unnecessary disrespect and will be calling in the morning.

One of the larger Krogers in town. Big selection on most items. Typical Kroger efficiency, checkout usually fast.

Just plainly a great place to do your grocery shopping.

Redoing inside of store. Much needed..inside was a mess. Really hard to find stuff. And seemed like a lot of out of stock.

I have just arrived at this Kroger. They made a loud announcement to the security team about certain codes in certain sections. It sounded very scary so got out of there as soon as possible. If security is announced throughout the store to which guests can hear, they should be told what’s going on. If there’s a safety issue I want to know about it, if it somebody stealing deal with it on your own. Don’t make it your customers problems. Update: tried calling the Kroger but no one answered. Must be something serious.

Pharmacy staff was extremely helpful. Other Kroger staff just seem like they hate their lives and dont care. Understandable, but not from a consumers view.

Big changes and items moved. But looks new and super clean.

Outstanding great place to shop.nice and clean always has customers shopping