Super nice staff, well stocked and reasonably priced items.

Great place to work if you like mom and pop shops that underpay and cut corners. Dont call in sick at all or youre fired, who cares how long youve worked here. They will probably add a reply to this, dismissing my review, but be warned. Its much better to shop here than to work here.

Went in because I was in search for some delta 8 gummies. Called during the weekend spoke to an awesome gentleman over the phone. However when I went in today (Aug 25th) the worker seemed too busy to help me. I was the only customer and have never been to this store she just said the name of the product and expected me to find it while she pretended to look busy. Pretty sure she let out an annoying sigh when I asked her to show me. Unpleasant experience I will be taking my business elsewhere, I really had high hopes.

Very cool design and friendly customer service.

Not sure what happened today,but in the past Ive had nothing but amazing service. I wasnt sure of what I was looking for and was looking for and was asking questions. The woman had a moment and lost it a few times on me. If I were to come back and shes working there I will take my business elsewhere. Sucks because this is my go to place in the area.

Came to get a pipe its 10:05 says they open at 10. Liars

A great friendly staff, thats why I shop here. Prices are a but more expensive than other smoke shops in town but you wont get the same service.

My go to place for everything. There sage smudging sticks are reasonably priced, as well as the incense and shisha. Staff are friendly and knowledgeable

Ive been coming to this place for a good year + now and never had a problem until today. I walked in and was was waiting to be helped by the pipes but the red head lady ignored me pretty much and continue to help another person... Then another. She didnt say a word nothing. So I left and will not be returning.

This location gets a total of no stars! We spent close to $200.00 here for products suggested by the cashier and they were of no use to us. We would never have purchased these items without the suggestion of the cashier (who conveniently wasnt working the following day). We went in when they were close to closing so we were unable to alert the store to the unneeded products and once they opened the owner of the store told us we could only get a store credit and after all that they denied us our military discount which was originally given to us, was beyond our belief. We were terribly unhappy and will never return to this location. BE AWARE THEY ARE TRYING TO GET OVER ON YOU SO WATCH OUT.

They are reasonably priced and the staff is very helpful!

This is my go to shop. The people are great and very knowledgeable, prices are great to. Couldnt go wrong with planet x

Was purchasing hookah items for the first time and the staff was super helpful and patient with me. Greatly appreciate the positive environment and help!

I always Love and appreciate a smoke shop where the employees know their products. Ive been here several times buying vape juices, nic salts, mods and vapes. Very Knowledgeable staff and great variety in vape products as well as all tobacco products. Definitely my preffered local smoke shop. Never had any problems

To be honest I’m new to vaping. My experience at Planet X wasn’t the greatest. Felt like the service wasn’t what it was supposed to be.

Went in today workers were nice. Had alot to choose from. My daughter and I will be returning to buy.

They always have everything I need in stock. Prices are better than competitors, as well as quality of products. The owner is friendly and I dont go anywhere else anymore.

I absolutely love this place! The customer service is on point!!! Dont be afraid to go in and NOT ask any questions that you have! They will answer them, and help you with whatever it is that you are looking for! I have stopped going to my regular vape store and now come to them.. They are awesome!

My fiance and myself love this shop, we just recently purchased a Torch Water water pipe and we love the quality of this glass. The courtesy and politeness of the staff is awesome and when we walk in they make us feel comfortable while we shop.

Second time in buying a puff bar both times employees asked me to check if it worked and said they throw away my trash, check code on back for verification this time and it said it was a fake pina coloada puff plus

This is by far, the best Vape store in Killeen. Only vape shop that had the coils I needed in town! Inventory there is AMAZING. If they don’t have it, no one has it! Definitely my new local Vape store!!!!!

Nice store! It’s got a big selection of Raw products. The prices are reasonable especially on the CBD products. Michelle the manager in charge was very helpful and the employees were nice. This place is every smokers go to shop. Need more stores like this around

People was super friendly! And nice atmosphere

My first time coming to this shop and had an amazing experience. Thanks to Theresa. She was so knowledgeable about the products. And made sure she helped me with all my needs. You have a customer for life. And she also price matches!!!!!

Like a kid in a candy store! They have everything from vapes, incense, tons of gorgeous tobacco pipes, and all the accessories you could ever need! Not to mention how great the staff was. Ill be going there again!

I love this place!! I have been purchasing Kratom from them for years! They have great prices, helpful staff and good hours! Sign up for their email distribution list they send coupons!

They were very helpful and knowledgeable. Patience to work with us and super friendly. Love coming here for their products, and if they dont have it. Theyll help refer you or try to get it in. 👌🏼

GREAT PRICES, MILITARY DISCOUNT. ASK FOR STEPHANIE SHE IS VERY AWESOME, POLITE AND KNOWLEDGEABLE. MY TO GO PLACE FROM NOW ON. THANK YOU.

Always friendly and knowledgeable staff, huge variety and great atmoshpere. Staff are always patient and willing to answer any questions you might have. My store of choice!

The staff was super friendly, courteous and knowledgeable. Theresa never lost her patience and was happy to explain as I asked how half of the items in the store worked.

Friendly and knowledgeable staff. This is a great place!

Customer service with a smile. Jodi was great explaining kratom. Tried it and will come back for more. Thanks

Great selection of salt nics and other tobacco items. If youre having trouble finding what you want, ask for Jody. Shes very knowledgeable and can help you pick out the right product.

Great prices

Came in today to get a few things. Sasha was very helpful. Place was clean and smelled good. Store has about anything you need. Will be returning!!!

Sasha was a very wonderful helpful and knowledgeable worker in the store. She helped me find what i was lookin for just based off what Im 8interested in. Shes awesome and has just guaranteed a returning customer for life!! Thank you Sasha!!!

Every time I come they know exactly what I want and Theresa is so helpful and always has a positive attitude. I love it and would recommend it to anyone in town!

Too pricey. Didnt sell my cheap brand

Its a decent place. Bought my first vape. The kratom? I just go online for it. Other than that, theyre a nice place.

Julie is the best! She provided Exceptional customer service! I was attempting to learn about kratom (1st time user) and it took me forever! I was literally asking every question possible about every kratom product and most of the cbd products they had, she answered every question politely, wasn’t rushing me or getting irritated or anything. That meant ALOT to me as I was very nervous about trying these products and was skeptical about them actually working. She was very knowledgeable about the products there and brings a great vibe to the shop! I left feeling completely confident in the products I purchased. I will definitely be back! Best smoke shop I’ve been to❤️ Definitely recommend people come here for their smoke shop needs!

A decent selection and quantity of various products. Over priced in my opinion though.

I love this place. Great selection, patient and attentive employees, and awesome prices.

Im an Ex- Associate who now realizes how shady all smoke shops are, especially this one in particular. I was fired after 16hrs of shifts, before I even signed my application or W-2’s. I had the cops called on me for “Harassment” while I was at my other job. At the time the cops were called, I was on break texting planet X owners asking why I was fired for taking my second break within my 8hr shift. They answered with “dont text back or i will call the cops” and they did. Needless to say the cops realized how unprofessional and incompetent the owners Benny and Rishi are but what they dont realize is they do shady stuff all of the time. Most people dont even know Planet X has military discount, because employees are yelled at if they ask you if you’re military. This place is unbelievable. You’re better off at ANY Austin smoke shop.

They have a very large selection of glass blown by local glass artists. Highly recommend.

I’ve been coming here for about 2 months and it’s been the best service yet and the worker reya really helped me find the perfect pieces for me, I 100% recommend going here

Great and friendly environment! Reya was very accommodating to help me find what I needed.

Very good staff and will make most everything affordable within reason...

Amazing shop! Teresa is the best! We always get exactly what we need!

Love this place best kratom very nice staff

Tons of cool products, hopefully you know where your item is cuz she didnt know anything! The AC guy had to help her🤦🏻‍♀️, than it took 10 mins to buy 1 thing tho, card machine wouldnt work than it locked up and she had to call owner for a code.

The store owner was very rude when I asked about returning a product that I just bought 5 minutes ago due to the fact that the product went off of the customers weight I explained at the time I was unsure of my weight to the planet x store rep (she is new to the store) so she did not have much info on the product. After purchasing the product at the corner the manager called and ask about my weight at the same corner after I paid and I said Im unsure now mind this whole time Im debating on buy the product due to me not knowing my weight. also it did not seem as if the rep knew much so I decided to return the product not even 5mins later and the manger was being really rude I advised I saw the no refunds sign but given the situation and me being in store not even 10mins after we spoke I figured it would be no problem ...If I could I would put 0 stars

Great customer service and atmosphere. Thank you Rishi for helping me find an amazing vape mod to accommodate my tank. Lots of selections on vape juice. The sea salt caramel custard is amazing!

Stephaney was truly amazing, she really helped me and my husband with everyone of our questions .. she didn’t rush us or pressure us into buying anything we didn’t want. I will definitely come back to see her again.

I bought a fuel refill for my zippo lighter came up to $14.06, couple days later saw the same size exact can at a gas station for $5.30!! thats not something that is overpriced, you guys are robbing people!

Came in looking for cbd. After explaining that i had only used gummies and drops the guy busted out a brand new vape and let me try it no strings attached. I bought it and he threw in the charger. Cool people to be around and very helpful.

I came to terms with so many of this shops prices being WAY above manufacturer retail (sometimes 2x) already. But now the place is always randomly closed during business hours 3 out of 4 attempts to visit. Today had a sign in the window saying Back in 30 minutes. An hour later, still closed, same sign. Why post business hours if you dont want to follow them? Not even gonna try them anymore.

Excellent customer service and very knowledgeable about their products .

Way too expensive 39 dollars for good stuff tobacco and I can and did buy it for 27

Ok

I came in for phencyclidine, 1-(1-phencyclohexyl) piperdine but they only had phencyclidine, 1-(1-phencyclopentyl) piperdine

Staff is very friendly but if you are looking pre rolled cbd joint, DO NOT BUY THEIR EXPENSIVE DOOBIES!!!!! It is not worth the money. You can find it for a third of the price with the same cbd content for lessless. Also, the taste is horrible. What a waste

Over priced robbery they wouldnt even sell me a bowl cause it went to another hookah pipe so I asked let me see the one thats not bear a pipe he said he couldnt sell it to me and he pointed to a hookah that already had a bowl on it saying it goes to that one. It seems like he didnt want to give me anything.

Vool little spot just wanted more selection. But everyone is awesome in there

Very friendly, very helpful. I would definitely go back.

Refused to answer very basic questions, as if it was an inconvienience. Dont waste your time here.

Very prompt & courteous service with a lovely fragrance & very crisp clean & organized products. Competitive pricing, lots of choices.

This place is what I always look for in a head shop! For such a small shop they have a lot of stuff! I go in there primarily for Kratom, btw they have O.P.M.S brand if youre a fan. They have dropped their prices on Kratom so its almost what youd pay for it online. One of the employees Theresa (I think) was amazing. She was super friendly, funny and informative. 10/10 would recommend, this place is legit!

Huge selection and great customer service. A definite must! Best smoke shop in Killeen!!!

As everything you need and service was awesome nice people.

Great customer service. Very friendly and helpful

Very knowledgeable, great atmosphere we had a great time browsing and shopping, thank you planet x s s😁✌💚

Owners are absolutely wonderful and so helpful! Very personable, i felt at home.

Horrible prices you over pay for the smallest items. Came in for a vape and it cost me more than it would online or even at a regular vape shop. The store layout was a little crowded and the manager didn’t seem to care about what the customer wants. Seemed he only wanted me to buy the expensive items even though i told him many times I only had a limited amount of money. The other workers were sweet and worked with me when I came back for an overpriced coil. Too bad they seem to only hire females it would be nice to see another guy working the shop also. They also don’t seem to have the same workers for more than a month. The shop is not worth anyone’s time unless you plan on over spending your money or you actually get one of the workers who try their best to help.

Thank you Stephanie very great customer service I recommend this place 5stars...ask for Stephanie

I came in to get a ecig the DAM thang not workn. Cameback again frustrated the lady in charge workin was really nice xchange for another still ain’t workn!! had to comback gain. She offer me an expensive ecig for my troubles.I just wanted my refund. If she not give me my moneyback i wud not recommend dat store to no one

Won a raffle for a water pipe and they didnt want to give me the prize because i didnt have the ticket which they had a copy of my info, they wanted to display who won the pipe but im guessing with my tattoos and being hispanic they refused to give the pipe, they could have easily made another copy of the ticket but they didnt like me right off start, what was the point of entering the raffle if I cant even win a prize I paid for

Love this place. Has everything you need to smoke and vape.

Well stocked and very helpful

Lady very informative and so sweet and made us feel comfortable

Awesome store with great employees who were very helpful

Jody is awesome! Very knowledgable.

Had the product I needed at affordable price and offered great customer service

Fantastic prices, great employees, great selection, and most of all, a great atmosphere

Stephanie was awesome, patient and very knowledgeable! Highly recommend!

Glass items were pretty over priced. The inside of the store was clean and the associates were polite.

Thank you Julie! Great atmosphere

Good staff and pretty good choices

Great Staff, Was helped by Theresa she’s the best

Great place help me alot

Service is amazing!!! teresa helped me on a product and let me know so much about it!

CBDs and Kratom all great quality

I went with a lady friend of mine and she needed hair shampoo that helps with hair follicle tests.

This will be short because I have been writing out long reviews all over the internet and my hands are killing me lol. I went in as a customer who knew nothing about vaping. I was shown several models that were in $100 even though I told them I didnt want to pay that much for my first one. Came home with an aspire vaporizer, a case, bottle of fluid and a bottle with th eneedle to put fluid in cost me 139. Got home only to realize that the sales girl forgot to put the directions back in the box. I tried working it on my own and something popped in my mouth and burned me. I was in tears went back up there they would not give me my money back. Owner was right there and ignoring what was going on. I asked her if she cared about her customers or was she just going to keep counting money. She came over and offered me a new vaporizer, and 4 bottles of liquid for my trouble still would give no refund. Went home and again no directions in the case. I charged it overnight and took it to school (Im 49 Im not talking high school here} and my instructor helped me and showed me how to use it. So far it is working fine. There are MANY good vape shops out there PLEASE dont go to this one. The prices are ridiculous I m sure thats because the owner is Asian, and all they want is to make the sell and upsell you. Youve been warned

Just about everything about smoke & drink that is not illegal!

Lady behind the counter didnt have a desire to help unless I wanted to spend over $100 for a $20 part. Shouldve listened to reviews.

Good prices and Friendly staff! Come check now

Get selection of all kinds of smoke accoutrements. Knowledgeable staff, easy to ask questions

Overpriced by far but very friendly staff

Very helpful.. definitely recommend them to others!!

Decent supply. Friendly courteous staff.