I called in advance to make sure the items I saw online they’d have in store. I spoke with a really nice sales associate who checked all the items I asked and said they had them all. When I got to the store, I was being helped by a nice associate and then another interrupted our service with her. She kept saying their rose gold selection was limited in store even though I called and spoke to someone who said the items were all in stock. She kept saying that before going to look for items, too. She was showing the double stack necklaces that are customizable and she couldn’t get the stone in it. It didn’t look secure and kept falling out. She even made a comment that she didn’t think I’d want to buy it after watching her struggle to get it to fit inside. I can’t believe that’s the type of professionalism at a store like Kendra Scott. She was right that I didn’t feel confident in spending that kind of money on a necklace she couldn’t get to work. Even if a customer comes to the store for an item you don’t have in a specific color, you can still show them in other colors to give them a sense of what it looks like in person. It was like she didn’t want to be bothered with helping me. That’s not how you should treat customers.

Erin was very knowledgeable and helpful. The selection is top notch.

Nice store

Amazing customer service, Sara went above and beyond. Highly recommend this beautiful store!