Not your typical experience, but will share anyway. My vehicle was experiencing issues, so I brought it to my regular mechanic; was told issue was covered under extended warranty and to bring to local Romeo Ford for warranty repair. Drop off vehicle, warranty issue is confirmed at dealership, vehicle is repaired and receive a call it is ready for pick up, no charge for warranty work. Following day, I receive a separate call stating that the repair is actually outside the 10 year warranty period (2011-2021 = 11 years since cars are released in year prior) and that there was a substantial bill associated with the repair. Originally, they offered to take the cost of the part off the bill. Eventually, they stood by the original agreement/ understanding that the work was covered under warranty with no charge. They handled everything very professionally and were only docked the 1 star for [momentarily] trying to push the bill to me. Had they revealed we were outside the warranty period prior to beginning work, I would not have disputed charges as the price was fair. Glad they stood by their word and original agreement. Would shop here for a new vehicle and would recommend to friends and family based on this experience.

When I went there i wasn’t looking for anything at all. i just wanted to see if i would be able to get approved on a loan. Jade Winters was there and she made some time to talk with me and she showed me some cars and went over my options. the car buying process was difficult but Jade made it worth while. We got all my paperwork squared away and I went home with a car i was truly happy with.

I was only looking at trucks. I wasnt planning on buying one. Jade Winters came along to ask if I needed help. She left me to look, without hassling me about buying. It is because of her great attitude that I did indeed buy a truck. She was great the whole time!! Jade Winters is an asset to Romeo Ford! I actually went home to get my wife to come look at the truck. Jade was sweet and understanding as my wife asked many questions and inspected the truck. Jade was honest and friendly. She made us feel at ease. We will visit her again, when the time comes!

We just bought a new ford f150 and the experience was phenomenal. Ashley was our sales associate and she was great. She was very thorough and patient. Mike, the manager was also very helpful and honest. Weve been through some terrible car buying experiences, but this one was our best and most stress free. Thank you to Ashley and Mike for your help and professionalism, from Vinny, Michelle and the kids!

We just recently bought a 2021 Ford explore, that I absolutely love!! Jade was my sales rep and she did a great job making me feel comfortable and listening to my needs and wants. Thank you Jade and the Romeo Ford team for making the process so easy!

We had an amazing experience with this dealership. No lies, no drama, they listen, answer questions, financing was easy. Test drove the trucks we liked and within an hour and half we were driving away in the truck we wanted. Our sales person Jade was very easy to work with as well the gentleman in finance.

These guys were really nice along the lines of making sure I got help. Mike the service manager made sure I got hooked up with Ken... And Ken was awesome. I wish he was able to finish the job he started, and he wanted to, but unfortunately the part wasnt in stock because they no longer service rvs... Which is why the review is of 4 stars, otherwise Ken was a TEN!!Go back to servicing RVs. Not having the space and not being in insurance limits is a bs excuse when I did the oil change myself in a parking lot. Easy loss of money on the service, otherwise I appreciate bringing in Ken to let me know why my engine light went on. Ken gave a full reasoning and tried his best to help me out.

I was recently searching for a car and I needed it very soon. This is when I met the Romeo Ford staff and they went above and beyond to help me find an amazing deal and my dream car. Special shout out to Phil, who helped me finance the car, find the right insurance, and for the fast selling process. Also, special thanks to Ken for being so friendly and helpful with all paperwork. Overall, if you are looking for a car, Romeo Ford is the place to go.

My expierence with Romeo Ford wasPositive. I was scheduled for a Saturday,Which helped extremely. All points of my service request were addressed and I was on my way in about an hour.Very good Romeo. Keep up the good service.JvMarks1

Romeo Ford is an excellent choice for a positive experience in vehicle buying! Tyler is a knowledgeable and competent sales person. We never felt pressured or rushed. All our questions were answered completely. Jeff worked expertly on the paperwork even though it was a holiday weekend. Thank you e.Will recommend to anyone that is going to buy a vehicle.

Such a great experience at Romeo Ford today. Ashley was so helpful from the start ensuring that every detail was paid attention to. The entire staff in the showroom was friendly, the entire process was extremely smooth and easy - Thank you!

Wonderful sales people. Service department staff are awesome. I travel one hour to get there. Wouldnt go anywhere else. Thanks Romeo Ford. Mike and Robbie are the best. 🤓

The technicians at Romeo Ford really know their trade. They recently fixed a problem that Id been having for quite a while and my truck drives like new again. Krissy, my service rep is always pleasant and knowledgeable. She keeps me up to date when my truck is in the shop through excellent communication. When my truck is due for routine maintenance, I take advantadge of The Works oil change and tire rotation package. Romeo keeps my truck running smoothly and reliably.

Jennifer is an awesome lady to work with. The service department is very professional and quick. It was also very clean and well stocked with hot and cold beverages to drink while your vehicle is being serviced or repaired. Good selection of magazines for reading. I look forward to the next time I have my truck serviced or repaired. I bought my truck over a month ago and feel like I should have got an owners manual and a set of Ford floor mats. I am a retired àrmy soldier and served my country for 20 years, I will order the owners manual and buy the floor mats for my birthday gift to me. My next truck will be a ford F 250 or 350. Theres no truck like a ford, there the best on the road and off. They just keep getting better, so kudos to Ford for that. Still feel I should have got the manual and floor mats, the sun will still come up in the morning. Im a proud ford owner and tell my friends and associates to buy Ford. Thank you for reading this. Mike

As a regular service customer, Chrissy and Jenn have, and continue to provide the utmost attention for each customer to ensure the best possible outcome for vehicle servicing. A job well-done ladies..

The service department was and is outstanding! Krissy was very kind and helpful. The technician Gene was amazing. I even watched him sanitize my car before and after he was finished. I admire a company that takes such great care. I highly recommend the Romeo service department.

We needed a new windshield. The process was explained and an estimate given. Received a prompt phone call when windshield arrived and appointment was made for installation. Communication was terrific! Service completed within time frame given and cost was even a little lower than estimated! We are totally satisfied with the friendly customer service, especially Krissy! They want to be our Ford dealership and this is a terrific start! Thank you!

My husband was looking to trade his truck and this dealership was absolutely phenomenal to work with. Sean in particular was pleasant, helpful & because of him, we will return for all of our vehicle needs. The staff was attentive and helped us throughout the entire process from start to finish. Not at any point did we feel rushed or forced into anything. The employees here are passionate about their work and it shows. This is not a typical dealership. When you come here, you’re treated like family. We cannot thank the owners & staff enough for working with us and we absolutely recommend them to all and any who are interested in purchasing a vehicle.

Amazing service from beginning to end. Truly great experience. Krissy was so patient with my needs and the services needed to my car. It took less time than expected. And I was very comfortable in the waiting room.

We had the pleasure of working with Tyler and Ken! We all know going to the dealer can be a drag but Tyler was extremely knowledgeable and helpful as we drove 3 trucks before making a decision. Ken got us an amazing monthly payment and warranty package! We’ll definitely be coming back when it’s my turn to upgrade! We have used Romeo Ford previously and it was just your basic interaction but in 2 years they have excelled to above and beyond my expectations.

Romeo Ford of Kingston is AWESOME! They are professional, modern, non - cheesy sales associates and go out of their way to take care of you. I worked with Tyler Romer to buy our companys first Ford Transit. I cant believe how professional and knowledgeable he is for just being 22 years old. Not only was he great, every one I dealt with including the finance department was really nice and personable. They even introduced me to a local insurance company which saved me a TON of money. Cant recommend enough. Thanks Guys!

So in the middle of the crazy world we live in, I was having a really hard time finding a van for my company. I went to several diffrent dealerships and all were unable to help me with finding a van. Then I found Shawn and Tom at Romeo Ford in Kingston. They were able to find me a van and I was able to get the company back into the swing of things. Thank you for going the extra mile guys. You definitely put in 110%. You definitely will be getting all my business from now on.

The sales experience was very efficient. The sales contract was explained simply and reflected the transaction accurately. Most of thd pre-delivery legwork/interaction was done by phone and done by the dealership.

Everyone at Romeo Ford is amazing. My vehicle was done quickly while I waited and everyone on the staff was friendly and helpful.

I want to recognize you all for this service experience! I’m staying at the Roundout Valley RV Campground, 18 miles from Romeo Ford. While preparing my truck to visit your shop, I placed my $100 flashlight on the rear bumper. You get the story! When I picked up my truck, my flashlight was on my armrest. I immediately realized that your mechanics or service technician found it and secured it in my truck. I was relieved that it did not fall off during the drive and overwhelmed by the professionalism and courtesy. Thank You!!!

Emily is very informative and was very knowledgeable with all my vehicle questions and I would highly recommend asking to speak with her.

I received excellent service. John the commercial vehicle manager is the best you can get. He goes above and beyond to make his customers satisfied with there vehicle purchase.I can’t say that for any other dealerships.

Great service, timely, and most importantly and surprising, cost effective.It took half the time and half of the price to fix what other mechanics had previously done.Very satisfied! :)

Jade was a pleasure to deal with through the entire process. Thanks again!!

Found my dream car there! At first I was hesitant since the price of the vehicle listed as we saw it and called to make an appointment to see it was almost 2k higher when we went in person. They quickly rectified the situation, dropped the price to the advertised price we saw it at.. i had taken a pic so that helped! 😀.. and still took more $ off. It was in the middle of the whole covid mess where all the NJ DMV’s were closed and they still found a way to get it all done! On top of that when we went to sign the papers, the bank in the meantime came back with lower rates and saved me even more than originally agreed upon! Today, a few months later, i received a check in the mail for fees not needed as well! Who does all that! Thank you for working with us! Everyone there was great! Thank you!

Excellent to deal with especially in the market we’re in now. Thomas Tati is the best. Very helpful

I recently purchased a vehicle from Romeo Ford in Kingston and would definitely recommend anyone looking for a new or used vehicle go see my man Tyler and the rest of the crew they’ll definitely hook you up!

First meeting with Liz was great! Maverick here I come!

Great service department great communication fair prices

All I can say for the first time of my 53 years, I finally had a good experience when buying a vehicle!! Louis, my salesman was a pleasure to deal with, he was extremely knowledgeable, straightforward, and very personable!Thanks Louis for a great buying experience!!Robert Wahlquist

Do a great job with alignments and any other work you need. State of the art garage.

Edit; they have since made the repairs initially promised at time of purchase, no issues nowPurchased my 2016 Cadillac CTS from them last august. To start things off, the salesman Chris,quoted me a price that was 3,000 higher than the price on their own website. I won’t fault him for that though honestly, I understand it’s a commissioned based business and he’s just trying to maximize his paycheck. With that said, know the listing price before you go in to speak with them. Due diligence cannot be overstated,as nice as they seem, they are there for a paycheck.Now onto the real problems; the car itself had a fault touch screen. I called within a week, or purchase to set an appointment… which they were kind enough to set….a month later… I drive the 80 miles each way, to have it looked at. At this point they told me it was a control part or something, supposedly ordered the part, we set an appointment for the repair (another several weeks away) then they cancelled the appointment a few days before the repair was to be done. I tried several times after that to reschedule and find out what was going on, at one point they told me they had shipped the part back and they’d get back to me about how we would proceed. Here we are almost a year later, my center console is still not working. They wasted my time driving down there, they gaslit me several times, and didn’t honor an agreement to fix the issue. Overall, terrible experience. Wouldn’t purchase from them again.

It’s really great to see a dealership go above and beyond ...! Shawn and Ashley did a outstanding job closing the van i needed. I know it wasn’t brand new but they stood behind everything they said!!! I will see you in the future with a newer vehicle purchase.. thanks again Romeo Ford sincerely, Kevin Mays

Romeo Fords Service Dept. is top notch. I had a column shifter replaced and a Check Engine light fixed on my Ford Ranger pickup. Romeo Ford was very responsive to my issues and resolved them to my satisfaction. Thank you for your great service!

My wife and I visited the amazing Service department at Romeo last week and on a lark, made an appointment to see the sales team. Upon arrival, we were introduced to the wonderful Shaylyn VanOrden who was so kind and warm with us. Without an ounce of pressure and a heart to serve us, Shay got us into an Explorer with amazing features...like Knight Rider level features. She also gave us the very best possible trade in for our current vehicle, which was in their shop. We drove off the lot that very same day with incredible financing, thanks to their business manager Jeff, in our dream car. We are so grateful to the whole Romeo team and are very glad to be a part of the Romeo Ford family.

I have used a lot of car dealers but these folks are the best. They take great care of my truck and me. Would recommend them for all your vehicle needs.

I cant say enough about the staff at Romeo Ford Tyler Ken & Robby were amazing to work with. I was in a car I did not like and they were able to get me in a 2021 Explorer with every feature I wanted plus some. Tyler went above and beyond to make sure I was completely satisfied. He explained every feature to me and made me feel comfortable driving away. I was even introduced to the owner Joe Romeo, its always nice to see the owner interacting with his employees. I highly recommend if anyone is looking for a new or used car please stop in and ask for Tyler, you will not be disappointed.

Sales man tyler is the best very nice out going and will get you the car you need. His customer service was 💯. My kids even said mom he was so nice. And with my kids they are my everything. You are truly a great person and salesman. Thank you for what you have done for my family

I really can’t say enough about the entire staff at Romeo Ford. Tyler, Ken, Mike, The Service Department all made this experience of purchasing a 2018 Ford Edge that I saw on their website extremely fulfilling. There was a couple of little hiccups that were immediately addressed and I’m thankful and appreciative for that. Thanks again for making what can be a difficult issue not so difficult at all. Be safe.

The staff is extremely friendly, professional and helpful. I e gotten my Ford Expedition’s oil changed a few times and they run on time and finish the work in a timely manner.

Dishonest sales staff...Big-time!!! Romeo auto group are by far- The worst dealerships PERIOD!!! AVOID-AVOID-AVOID!!!

The Best of the best... praise the Lord for Romeos great service and honest sales manager Michael is always exceptional in every area of the buying experience...

Romeo ford service department was very professional and courteous to me.They took care of my service needs and Im very happy with the results. Will definitely return for future service on my F150.

I had one amazing experience working with Philip S. my sales person. He was very friendly, he was able to help me decide what engine would be best for my towing needs and we were able to find my perfect truck . I got a 2019 Ford F150, having so much fun with it! The service department very nice and knowledgeable with the many questions I asked about my truck. They took the time to explain to me about my vehicle, and what I thought was a problem, they found the easy solution.

Mike Dunleavy and his Service Team did an outstanding job in getting a 5th Wheel Prep Package installed in my 2019 F350. Pete from parts was able to track down the out-of-stock part and Mike had “experts” install the kit. I will continue to have my truck serviced at Romeo…

The service was great thank you every much steve

I had truly a wonderful experience with finding my dream vehicle at Romeo Ford of Kingston. I had the pleasure of working with Philip S., who truly took all of my questions and concerns into consideration and delivered exactly what I was looking for. Not only was he genuine and eager to assist me, but you could tell he really wanted me to get the best out of this experience as this was my first purchase! Go to Romeo Ford and ask for Phil, youll be well cared for! Thanks again Romeo Ford of Kingston!

Shawn and Lou went over and beyond to get me into a new car, which I love. Them and the other people involved with the sales deal did an awesome job getting the car I wanted and the payment. Thank you!

The service is great. No complaints. Everyone is helpful and courteous.

Tyler was our sales person and he could not have been any more professional and Tyler made the whole car buying experience and great thing .

Very amazing experience buying from here. Lou treated us so well and with the help of the finance manager frank, we walked out happy with a new truck. definitely recommend

There isn’t a more efficient thorough and friendly dealership than Romeo never have I had issue and my F150 and I have been going there for service since it’s onset great service department

The staff at Romeo Ford of Kingston is like none other! They are personable, kind, and the best to work with. They do everything they can to set you up with the ride of your life and makes sure you are taken care of. Dont miss out on an opportunity to buy your car from them!

By far and away the best car buying experience I have eve had.Tyler Romer, and Jeff in the finance dept. were truly amazing. I picked out the car I wanted and they made it happen in record time. No pressure from them, no stress for me. They just got the job done, and I got the perfect car!

I am very happy with my experience dealing with the body shop at romeo ford. Outstanding job pleasure doing business with them. They vacumed out the car and cleaned the interior, didnt expect that. Reasonable price too.

The entire team was very helpful & went the extra mile to ensure that I received the best deal possible . A special thanks to Jeff in financing & Dustin my salesperson .

I hate car shopping but does anyone really like it? I have to give a great shout out to Tyler Romer, salesman at Romeo Ford who went above and beyond to make the sale happen. He also worked with Mike and Sean in sales and Ken in finance. It was a great experience and I thank all of them for their work on making the numbers work for me.

To Romeo Ford, I recently stopped in to purchase a vehicle for my daughter and spoke to your salesman Tyler Romer. He was very helpful in choosing a vehicle that would fit her needs as well as my safety concerns. He was very professional, non-pushy, and he worked to get the best deal. I also ended up buying a Ford 250 at the same time for my business, Bolander Construction Inc. With the help of Ken OConnor in finance, we closed a deal on both vehicles.

Staff is super friendly and know what you need great place for your first new car

I recently purchased a 2020 F-150 from Tyler Romer at Romeo Ford. The particular truck I purchased was highly optioned out and Tyler took his time in showing me how to operate everything. He was able to answer all my questions and show me without having to look it up or anything like that. Tyler was also very friendly and great communicator, if I had a question he was a text away and got back to me immediately. Also, an important note is that they gave me a very fair price for my trade in. Check them out for sure

Such an incredible experience dealing with Shawn! He was so knowledgeable about all the products I was interested in! It’s so nice to have dealt with a real person and not someone with pushy sales gimmicks ! Highly recommend going to see Shawn at Romeo Ford, you won’t be disappointed!!

I didnt purchase the first day I was on the lots, so they changed me to one of their high pressure salesmen for the next day that I was supposed to test drive. Then I caught the salesman dead to rights lying to me. I was told they would have a certain vehicle there (brought over from their Chevrolet dealer) ready to test drive. Next day, the salesman called and said someone bought that truck online the night before, but he said he had plenty of pickups to show me (I had already looked at them the day before). I dropped by the Chevrolet dealer and saw the truck I was supposed to test drive sitting on the front row for sale. At that point, I determined I would never use Romeo Ford for any purchase, but, I did purchase a pickup from Romeo Chevrolet and had one of the most pleasurable sales experiences I have ever had purchasing a car.

Just bought a 2020 F-150 from Romeo and my salesman Tom Tati did a great job getting me what I wanted. I changed my mind a few times on a couple things and he stuck with me to get the deal I wanted. If you are looking for a Ford go see Tom. He even took care of ordering my tonneau cover and setting up the appointment to get me in quickly. Thanks for going above and beyond.

Friendly staff experience sales representative clean facility up to date overall nice.

Great experience!!Everyone there is very friendly. Tyler Romer is the BEST!!! He is very knowledge and made the whole process one of the easiest and most pleasent car buying experience ever

Always courteous, professional. Its a good as good a service dept as you will find.

I wish I could give them less then 1 star. My husband bought a used 2015 Ford Focus from them in Aug 2020. At the time of purchase the transmission was having problems but we were guaranteed that it would be repaired at no cost. The transmission was replaced because they went through the extended warranty we purchased by saying it happened after we took delivery of the car. I wonder what they would have done if we didn’t have an extended warranty? The repair definitely didn’t come at their expense (SHADY). Less then two months later and the car is having transmission problems again. We brought the car back and were told that the clutch is bad and would cost $2100 to repair because it’s a wearable item and not covered under warranty. When we went to pick up the vehicle, without having the repair done, they would not release it until we paid $139 for diagnostic (which we were never told prior). This has been a nightmare from day one and I would not recommend Romeo Ford to anyone. There is some very shady things being done, very poor communication and horrible customer service!

Awesome dealership... Uuuuuuugggeeee....Great selection of cars...professional and friendly staff

Went in looking for an affordable and reliable vehicle. Had the pleasure of working with Phillip who was very personable and knowledgeable. Will definitely be coming back to work with him!

All aspects of the service process is simplified by the friendly staff.

The customer assistance was great...

For the love of god, stop calling me. This borders on harassment.

Best car dealership Ive been to. They really treat you like family. Tyler Romer and jeff Reopell were the best. They got me the deal I was looking for, worked with me and understood what I wanted . They went above and beyond to make sure I got what I wanted .I suggest if anyone is looking for a good deal and great people. Romeo ford and ask for Tyler.

Hit a deer with our GMC Terrain and managed to do a ton of damage to our poor car! The body shop at Romeo Ford was wonderful! We had some back ordered parts, through no fault of theirs, so our car was there for a few weeks. They answered all of our questions, and got it done quickly once the parts were in! Our car is perfect and looks brand new. Highly recommend the body shop at Romeo Ford for any work your car may need! Thank you Keegan, Lucas, and Marquis!

I bought and get my truck service there and all my experiences with them have been great. Would recommend them. Cant wait for the Bronco.

A few certified cars, trucks and vans. Many cars but all the same makes n models. Not many selection to chose from tho. All in all I would try again to see if other vehicles would be available in the future.

My car buying experience was above excellent with Christopher Messina. Very professional and made this the easiest car buying experience I ever had. Thoroughly explained everything about the vehicle and made sure I was educated fully on every feature. I Was also very impressed on his knowledge of the vehicle! I will recommend anyone I know to go see Christopher Messina for any car purchase!

I had the pleasure of working with Philip Studnitzer and he was quite a delight! He was very helpful and worked hard to get me into a safe and reliable vehicle. I will certainly be back to work with Philip.

I cant say enough good things about Romeo Ford. I have purchased 2 new vehicles from them this year. My first was 2019 F150 Lariat that I purchased in February. Shay was an amazing sales person. She took the time to go over everything, and get me exactly what I wanted in the price range that I was hoping to be in. I even traded in my old F150 to them and was offered a deal I could not refuse.I went back last week and traded in my Hyundai Tuscon on a 2020 Escape, and I could not be happier. Once again Shay was an amazing sales person, I will never deal with anybody else. The Manager Robbie was also a tremendous help as was the Finance Manager Jeff.I cant say enough good things about this dealership. They will have my Ford Business as long as they are around. I personally have to pass (3) other Ford Dealers and drive 45 minutes to get to them, but their customer service and satisfaction is worth it! Thanks again!

It all started with a simple motor misfire and ended with the single worst professional transaction Ive ever had in my life.Call AAA, get a tow, wait until open the next business day. Explain the problem, wait a few hours for the truck to be examined. Truck gets brought in, tech diagnoses a bad starter which needs to be fixed before he can move forward. Fine, do it. Wait a few more hours, tech explains the oil smells of fuel and needs to be replaced. Agreed, do it. Right before the end of the business day (on a Friday, these guys only do oil changes on the weekends) Im told they got the truck started and its making a horrible metallic clang and that they fear the motor is destroyed via a bent connecting rod. Im told they will continue their diagnosis on Monday.Being that Im not from around here I need to get a hotel room. Wait the weekend. Spend most of my weekend calling junk yards and looking for replacement motors, which was not an enjoyable experience. Monday comes around and Im told they dont have time for me after all. I decide Id like to take my business elsewhere, take my keys and tell them to not touch my truck any further. Shortly after their service manager calls me with a belly full of attitude and I respond in kind. Go back out to guard my truck as I have a strong suspicion these are the kind of people that might mess with it.What do I find upon getting in eyeshot of the truck? One of their techs had broken in (quite literally, I had specifically denied them access to it) and was filling the motor with motor oil. At first he lied to me and said he was missing a tool but once confronted about the jug of oil he came clean. Heres the real story:They drained my oil that fateful Friday and forgot to replace it. They started my motor and seeing as it had no oil in it, it made a horrible metallic clanging sound. Once I had denied them my business they realized that I would be going to a different mechanic and their gaffe would be discovered.Obviously not happy with learning the truth, I went to speak to their general manager. He listened to my story, then took me into a room to mediate with that same service manager. What actually happened was they bullied and berated me until I left their office in disgust. Not only did they both know what happened but they were clearly under the impression that it wasnt a big deal.I towed the truck to a competent mechanic and I was on the road the next day. It just needed a new fuel injector.The only tragedy in this Shakespearean tale (get it, romeo, haha...) is that these guys are still in business. To anyone out there that reads this and still gives these guys your business, well, you deserve what you get.P.s. Im not even really that mad about the oil thing (anymore). People make mistakes and if they had just told me the truth of what had happened it could have ended there. Instead they chose to lie, possibly commit b&e, and employ aggressive tactics to shut me down. Its really unfortunate Im not a local so I cant tell every single person I meet to never go to romeo ford of kingston. One star because google doesnt allow negative 1 million stars.Edit: in response to the reply below: shamefully, yet unsurprisingly, youve missed the forest for the trees. You simply lost my business by promising a certain schedule and failing to deliver. This review exists because of everything that happened after. Thank you but Ill pass on any further communication with you guys, Ive had enough to last a lifetime already.

Great experience with the service department.

We went to Romeo because our Jeep was giving us issues and decided to trade it in for a brand new car. We met with Shay who was amazing and helped us find a car we really love (2020 Ford Focus). Shay along with Tom who was also amazing worked with us to make sure we got the best deal possible. They ended up getting us a deal that we didn’t think was possible. We had such a great experience and wouldn’t hesitate to come here again for a car if needed!

Sales people are informative and helpful.. most of the transaction was completed over the phone and at the end of one day I went in to sign some papers and pick up my new car. Couldn’t of been easier!

They help me get in my truck they are the best I call them the A-Team 💯💪🏽🔥❤️

My wife and I have leased our 4th vehicle from Ford. The experience we had with our salesman Tyler Romer was second to none. Tyler went over and beyond to find the right car for us based on our needs and price range. He not only provided us with options but went as far as searching all the dealerships within a 100 miles radius to ensure the vehicle we wanted had all the options we requested. When it came time to sign, Tyler was a zero pressure salesman and that was appreciated. Upon delivery he contacted us personally and even came in on his day off to setup and go through every aspect of the new vehicle with us. This is our second Ford with Romeo and the service staff is getting better and better! Thanks Joe Romeo for hiring great staff and wonderful thanks and High Recommendations for Tyler Romer!

Shawn (Sales Manager) and Dustin (Sales Consultant) both are very professional individuals, got me into another new vehicle with out any headaches or hiccups, the smoothest process ever. great Dealership and Highly recommend working with the Romeo Family. Thanks guys!

As Sleazy as it gets. They lied through their teeth about a trade in special to get me to go to the dealership.I confirmed before I arrived and before I test drove the car the trade in special applied after I gave them ALL my car information before I got there.Then the next day when I’m emotionally invested in the car they gave me high numbers that did not seem right when I was about to cut the deal they did not tell me the trade in special did not apply I had to ask these questions because I knew something was not right. They then told me the trade in special did not apply and tried to scam me even further on my trade.They think that a single woman coming into that place is stupid. Nice try.

Today my wife and I purchased a F150 and had a great salesman named Tyler and Lou. These two great gentleman were very informative in telling us about our vehicle. I have a lot of knowledge about my vehicle than I had b4 walking into Ford Romeo. If your in the.market for a.new f150 I recommend go to Tyler and Lou. 5 Stars all the way.

Awesome experience at Romeo Ford . Shawn was extremely helpful and made the buying process painless . I will definitely be returning when it’s time to trade in and I will absolutely recommend him to all of my Ford loving friends .

Please let this review serve as an exceptional review and genuine recommendation toward the service and experience rendered by this distinguished dealership and its staff. My girlfriend and I had been searching for a used Mercedes-Benz Sprinter van for months. We live on the California coast in the Bay Area, and this model of vehicle is in high demand and typically demonstrates quite a bit of mark up on the price subsequently. Upon our search, I scanned both our current zip code in CA, and the extended region around my hometown in PA on the east coast. Romeo Ford of Kingston had just listed the perfect used unit for us in early November, and the rest was history. Placing an immediate reserve on the vehicle was a breeze following contact from the dealer’s internet sales manager post online inquiry. The sale took about three weeks to coordinate, but Robbie and Chris made this task simple and stress-free. Given our work schedules, we planned to pick up the van leading into our holiday break. Not only did Amanda and Dustin make the paperwork end of the out-of-state process clear, both the salesman and general sales manager hand-delivered the vehicle to us at the Philly airport after a red eye flight from San Francisco—commuting to our location three hours away from their facility. We were so thankful. Now we are safely back in NorCal spending the holidays with loved ones and receiving rounds of praise for both the feat of our journey and the vehicle which brought us back across the country. Best birthday gift and trip ever! Cheers and many thanks, RFOK!

Chris is an example of what every salesman selling a car should be. He is personable, caring, funny, patient, extremely helpful and so eager to do his job and please his customers. I was so pleased to have him as my salesman. If anyone I know needs a new car I would not hesitate to recommend him highly to them.The best and easiest time I ever had buying a car.Thanks so much Chris! Job well done!!!

They dropped the ball they tell you they are going to call u and they never do. They messed up on paperwork and they acted like it was no big deal. They like to pass the buck and own up to what they do. Trying to get a car and still havent heard from them from last week after I showed up.. Im not happy with the way they do business .

This was a pleasure to purchase a vehicle from Romeo Ford at Kingston.My first contact was made by phone and I spoke with service manager Robbie. I received complete information about items I was interested and when I visited them in person, I met sales associate Tom. He showed me all version of the vehicles I was interested explaining details and answering my technical questions. My experience at Romeo Ford is highest of possible. Im now happy owner of new beautiful car and I wish everybody to have a chance to buy a car in this kind of friendly and professional atmosphere.

Update: The service manager, Robbie, called and was able to soothe things and make me feel a lot more comfortable returning for future business. I hope this is the level of service that will continue going forward.I will preface this with the only reason this is not a 1 star is because I have had good service here in the past. I was in the other day for my 50K Mile Maintenance Package except thats not what I got. What I was performed Works(oil change, tire rotation, and multi point). In addition, I had inquired about a promotion they had online and was told the service manager wasnt aware of it, but the service advisor told me she would check to see if he would honor it. I told her multiple times to let me know prior to doing any additional work because I wanted to know a) the price, b)if the work even needed to be done, and c)give my consent for that work to be done as it was something I could do myself. Well, I should have walked out the door at that point because the service advisor was acting like I was a nuisance and brushed me off and kept saying to just go have a seat. Lo and behold when I go to check in because it seemed to be taking to long for the service I had requested, she says everything is done including the service I had not approved. When I mentioned this her response was(Im paraphrasing here) tough, the work had already been done. I would have stayed and spoke to someone else except I was already running behind for an important meeting.

If zero stars was an option that’s what this review would be.. we brought our 2017 pick up truck to Romeo ford in Kingston due to the truck starting then not starting on a Thursday...was told the truck would be diagnosed by the evening... we’ll sure enough the truck was not... finally on Tuesday after they replaced parts that didn’t need to be replaced we got told that they believe they figured out the problem an we could pick the truck up Tuesday evening we paid almost a 900.00 dollar bill an took the truck home not even 24 hours later guess what the truck will not start.. we paid 900.00 to get the truck back with the same problem it had that made us bring the truck in.. we will never bring another vehicle to this so called business or ever recommend them to anyone and the women who answer the phone are nasty/rude like it’s okay to just waste 900.00 dollars the only some what positive thing I can say is the main mechanic was very polite