Horrible customer service. Pharmacy cant confirm a appointment. Then isnt even smart enough to ask if you would like to make an appointment. Its as easy as that. But with the likes of that management and staff it is to hard for them. This establishment at this location could be ran better by a rock in my driveway. Oh they put up their sorry to hear that b.s. Nothing changes. No options for negative stars. -5 Stars in my opinion.

I would not recommend this store !!! Store manager extremely rude! The Pharmacy doesnt know how to answer the phone. We have witnessed the employees fighting in the pharmacy this place is a joke !! Better off going to a day care where there will be some maturity. Be warned!! There are better places that will help you and be polite.

They literally don’t answer the phone. I called other locations just to test and they all answered immediately. So don’t try calling them FYI.

Pharmacy does not answer their phone, but when I came in, I saw why. Pharmacy has a long line of people waiting. I saw the reviews and had me worried of this Rite-Aid location but the staff was friendly. Just have to wait a bit for the pharmacy.

Tried calling off and on over a 1 week period. 1 day called from store open to store closed. Nothing doing. Just rings and rings. Beginning to think they didnt pay their phone bill. Never experienced a business that doesnt answer their phones, ever. My Dr. tried for me and got the same. Will never ever do business with this company. Ridiculous!!

Tried calling for 3 days straight. Went into the store twice and still told to wait. Rude staff, was told you dont like it call corporate you can find the number on line, when I showed up at 7:20 and the pharmacy is closed. Now after waiting 30 minutes inside in a line I get told it will be another 30 minutes so I get to hop to the back of the line and start over. Definitely changing pharmacies this is beyond ridiculous

I was well taken care of even though the team had a lot of customers to accomodate.It must be very hard to deal with customers that are sick, hurting and grumpy. All day every day!The team has a hard job to do so please treat them with courtesy and kindness even if you dont feel well.Gratitude is contageous!

I was shocked to see the bad reviews. Now I know why. Made an appt for flu shot and did all the paper work. If the pharmacy is understaffed and stressed...sorry. Still not a reason to be short and ill tempered with customers. Will not be a customer again. No need for a reply.

I had a Rite Aid pharmacy in my old town and they were AMAZING. They communicated with me if things were going slow and they were NEVER rude to me. Ive never had a prescription done in less than 3 days with this place, unless I go in and end up forcing them to do it while Im there. Not only that, they are so rude of you try to politely inquire about a prescription. They act like youre in their way, and its honestly making me consider switching pharmacies. I cant wait 3 days for a prescription that I need NOW for a freaking broken bone. But, here I am.... waiting since Thursday. Im in so much pain, and I think Im switching after this. Its not the first time, and theyre never nice when I go in. Dont rely on this place if youre looking for a pharmacy.

Every one star review is accurate. Every reply from rite aid is insincere. Why I used them for 4 months is beyond me. Today is the last day I’ll ever visit this pharmacy again.

Seems like many of these reviews dont take the pandemic into consideration. Its not like theres a plethora of Pharmacists in Kfalls clawing at the doors desperate for a job. I for one have always felt accepted, helped, and cared for at this Rite Aid. They seem super popular too so others must agree. The drive thru is my favorite, because sometimes I dont want/cant go inside. You can even get some non prescription stuff in the drive thru. I thought that was pretty cool. Id rather wait an hour at Rite Aid than an hour in Walmart. WAY less people and stress! I love my pharmacy and have no plans on leaving. Maybe some people should check how theyre treating the staff.

It makes it really fustrating when I have to drive 3 times yesterday just to be told meds not ready, when its been there since Friday. And now I have to go again because I have been calling All morning and no one will answer. And so are they going to pay for my gas? No didnt think so. So I told my son we will be going else where after this. Almost a week and as of last night still not ready

I have called and called and no one answers the phone. My doctor sent them a prescription over a week ago. They deliver my prescriptions, which I appreciate, because I dont have a way to go get them. Anyway I have a yeast infection and need that medicine badly.

HORRIBLE! Worst place I’ve ever had to get a rx filled! I’ve been on the phone all day today, been hung up three times, and they still won’t answer the phone. HIRE PEOPLE! THAT HAVE AMBITIONS TO WORK!!!!

Came in looking for a nice address book for a gift...employees around chatting but no time to help...cashier sent me to cards and party stuff, nope...one employee sent me to stationary then went back to yacking with other staff, wasnt interested in following through with helping me find what i was looking for...sure miss the old pharmacy type stores...

Most inept pharmacy staff Ive ever dealt with. Tried for 9 days and multiple phone calls to have my prescriptions transfered and my pharmacy still hasnt heard from them. Good luck getting someone on the phone. Ill take my business elsewhere.

Horrible service. Every time my prescriptions get sent here it takes multiple days. They told me the other day they were “200 prescriptions behind”. They always have an excuse why my prescriptions aren’t ready in the estimated time frames they give me.

Worst pharmacy Ive ever had to deal with, never answer their phone. Prescriptions never ready on time. Its a nightmare.

The worst location! They deserve 0 stars. We dropped a prescription Thursday afternoon and we’re told it would be ready at 8 pm. We received no notification it was ready so we did a follow up call to the pharmacy and we’re told over the phone he had two prescriptions that had been there waiting. Fast forward to Sunday and according to the pharmacy clerk at the window they didn’t even touch the prescription until Saturday. We waited 45 minutes in the drive thru only to be informed nonchalantly that “THEY FILLED IT WRONG”!!!!!! We were asked to come back in 20 minutes. The line is wrapped around to the street and they close at 6 pm Sunday. The service at this location is not only unacceptable but potentially dangerous! My husband has had to go without prescription pain medication and antibiotics after surgery. This is completely unacceptable and not the first time we have had major issues with getting our medications at this location.

I think rightaid Pharmacy at the KLAMATH FALLS OREGON needs to remove all of their employees and start over, I for one will never buy anything from this store ever again. Lousy costumer service.

Had 2 prescriptions to be filled. One was pain pills for having a couple of teeth pulled. Prescription was called in about 9:50 am. Went to Rite Aid Pharmacy at 10:20 am and was told the prescriptions would not be available till after 1 pm. I tried telling her I had to get a ride, but she just turned around and left!!Obviously not customer friendly. Will not go back!

You should have let people know that the pharmacist quit. Not very business like to allow the phone to keep ringing and not know why there was no answer.

They mailed a flier which said you could walk in and receive a flu shot, but when you walk in they said you have to schedule an appointment on line, they don’t accept walk in’s. They scheduled an appointment for 8:40 am, and they don’t open until 9am. Many in a long series of bad experiences at Rite Aid

I dont know what people expect. Its a glorified convenient store. Theres plenty of other pharmacies. I liked it. Cashier was nice. They had what I needed surprisingly, which was an ice pack. Works for me!

They dont answer the phone for for hours. I will never shop there again

Deserves ZERO stars. Do not use this pharmacy if you care about your health, they DO NOT.

Rite Aid corporate NEEDS to put their foot down and crack down on this pharmacy. How are you okay with a TWO star rating? You tell everyone to call the 1800 number yet NOTHING ever gets done. The male manager who I tried to address my problems to straight up said he doesnt give a s#it and that its not his problem (in those exact words) when my husband waited 4 days for his PTSD medication to be filled because after every hour they kept telling him to come back. And this is how they treat people who served our country. I can only imagine how other people have been treated. This isnt our first issue with them either. I am thankful we switched pharmacies and will never have to deal with them again.

I have always been treated real good, I think it would be a real challenge to take care of the amount of people they help. They have never made a mistake on my meds. Our lives are in their hands, they have always done a great job for me. Thank you, Rite Aid.

Horrible staff!!! Make you feel as important as a potato 🤬 find another pharmacy if possible.

𝚃𝚑𝚎 𝚘𝚗𝚕𝚢 𝚌𝚘𝚗𝚟𝚒𝚎𝚗𝚎𝚗𝚝 𝚜𝚝𝚘𝚛𝚎 𝚒𝚗 𝚝𝚘𝚠𝚗

This is the slowest pharmacy I’ve ever been to. They just poke around and don’t put any hustle because they know everyone with Medicaid has to come HERE and so they don’t bother being competitive. On average, it takes them about 10-15 minutes PER PERSON in line at the pharmacy. Drive through is just as bad, with lines flowing into the street.

This is the worst experience Ive ever had the pharmacist lady was extremely rude and I had to wait forever to get the covid shot that I didnt want anyway the only reason I gave them a one star review was that it was the only way I could get to this page if I had the choice I would have given minus four stars

This is honestly the worst pharmacy I’ve ever been to in any of the 7 cities I’ve lived as an adult.They constantly fail to follow up if there’s an issue filling a prescription.They’ll go weeks letting you wonder what the hold up is, instead of calling or texting that there’s a problem.The staff shouldn’t have any sort of a job interacting with people, as they’re constantly rude and unprofessional.Prescriptions get deleted entirely.I cannot wait to move.

I had an appointment for the COVID vaccine at 7:00 Pm, I checked in early and they have already made me wait 40 minutes with no one telling me anything about a wait plus there is a bunch of other people here with no signs of anyone getting a vaccine.

Horrible. Waited 45minutes for prescription that was suppose to be filled two days prior. Change to another pharmacy and safe your self some time. The staff here are clearly understaffed or not competent in their job.

Customer service is horrible. The technician was rude and unpleasant. If you need a pharmacy do not go here. They will not help.

I called on and off for 2 days, before I got a hold of someone, to confirm that my prescription was available and was told that I could pick it up that evening. Waited an half hour in the drive through to be told itd be another hour. I said Thats okay Ill come back tomorrow :) I waited another half an hour the next day to be told it might be available the next day and theyd call me. Whether understaffed or incompetent something needs to be changed here. The back and forth wasting peoples time is probably part of the reason the line take so long.

Pharmacy is ridiculous, rude pharmacists with no respect for the public. Terrible service, if I could rate negative stars, I would.🤷

Worst pharmacy ever! Prescription sent over a day ago still not ready! Was for premixed ear drops. In stock just horrible slow employees. Slowest in Klamath falls. Poor management. Was a great place to go last year not anymore. Avoid if possible.

Went in for a gallon of milk on Sunday. I was followed around by an Employee named Jess/Jessica. Who took of her work Vest to follow me around with pink pepper spray and act like a shopper. I guess Rite aid traines employees to follow latinos in the store. I do not know if I am more offended I was racially profiled or that while I was lost looking for the milk instead of asking if I need help like a helpful employee she acted like a shopper and followed me around. Next time I will go across the street and over pay for milk the to step foot in there again.

The staff at rite aid is by far the worst of the worst,i would not recommend this pharmacy to anyone, they are rude,they do not care about anyone or anything,they give wrong information to patients, which could one day cost the life of someone,,please think twice about using this pharmacy, it could be your life or a loved one,

Terrible, terrible service

I need to know if my meds are ready cant get through by phone.Been waiting 2 days.

ZERO STARS! I am pained to write this review. I have given this pharmacy YEARS to change my mind about them. I understand that what they do is not easy. However, over and over again they have caused me and my family pain, anger, and anguish that should have been avoided. Their lack of organization, efficiency and employees that care about anything other than their next break is pretty amazing. Today was the last straw. I left the hospital with my husband (who had just suffered a bk amputation) and dropped off two of his prescriptions at 1:30 pm. After having me wait 10 minutes, they in formed me that it would be ready in an hour. I live a bit outside of town, so I drove him home, got him settled, and came back at 4 pm. There was one overworked cashier working both the drive-through and the walk-in line. When she had a moment, she ran over got my info, searched frantically for my scripts for 10 minutes, finally found both of them, then checked me out. I drove back home again, hoping to get my husband his pain pills as quickly as possible since it had been over 4 hours since his last dose and I knew he was suffering. You can imagine my horror when I realized that neither of the prescriptions they gave me was his PAIN PILLS! I thought, “Well, with my history with them, I really should have known that I needed to double check.” So, away I went to go back to the pharmacy again. In the meantime, my husband gave them a call to make sure they could have it ready for me when I got there. I didn’t get to hear that phone call, but the end result was that they didn’t have enough pills to fill the prescription completely, the woman he talked to LAUGHED when he said that he was in agony because he’d just lost his leg, and told him that maybe it was a good idea that he wanted to switch to another pharmacy. Heartwarming, isn’t it? Anyway, I’m sitting at another pharmacy waiting for the perscription to be filled and thought I should share. Don’t trust the Rite-aid pharmacy with anything important for you or your loved ones. You WILL regret it.

Very slow. Been in line for half an hour and there were only two people before us.

Pharmacist is painfully slow.... painfully slow... to count out pills. My guy was waiting in the car with a full mid face fracture, already been waiting over 30 minutes, then I have to ask him to start filling it. And then he said 30 minutes... for 8 pills (have to count out and back count for narcotics.), I asked any quicker possibly, he said 20?? I said if thats as good as it can be, then he followed with 15 I then asked him to please start filling instead of negotiating time with me.

If I could rate them at 0, I would in a heartbeat. I waited 4 hours for my medication to be ready, after having to come back 4 times because of some excuse about the label. Turns out, they had it in the wrong basket so I was waiting for nothing but their ignorance. Then, the dark haired female pharmacist had the nerve to look me up and down and give me the dirtiest look! I decided to not speak up and call management instead. Huge mistake. He couldnt care less about my wait OR the extremely rude pharmacist. This isnt the first time this has happened either. But this time I WILL be calling corporate AND switching my pharmacy. The customer service here is pathetic. No wonder they are rated so low. Good job to the horrible pharmacist and manager for losing yet another customer!

Rite Aid has everything from A to Z

ZERO stars wont HONOR GOOD RX COUPON PRICES!!!dont waste your time there please go elsewhere

I know a lot of people had negative experiences with the pharmacy, but ours was quite pleasant.I was violently sick enough one day to go to the E.R. I got some medications, I take it to Fred Meyer, and they were all out of what I needed.I took the script to Rite Aid where my upset and frustrated attitude got the best of me. I took it out on the lady that was trying to help me get back home. She and the dude with the ponytail (super cool guy and very nice) made it a priority for us because we had to go back to Idaho.It was filled in record time (it had to be like, 10 minutes — if that), and delivered with a smile.I apologized to the pharmacists working up front. I felt terrible, as it wasnt her/their fault and she still helped me out to the best of their ability. Great folks work there and I really appreciated them.

If you have questions or want to know whats going on dont bother because They never answered the phone.

This place is a joke. You sit in line waiting for an hour at a time just to get up there and then they said oh we don’t have your insurance although it’s already been provided 10 times. I hate this place

Just called the pharmacy to try and found a medicine for my father. When I called and talked to the staff the girl on the other line was so rude. Very snappy with me. Like I was interrupting her by calling.

EDIT 1/17/2020: Theyre more prone to mistakes in the pharmacy for about the last 2 yrs._________________________________________Sure, the pharmacy is overloaded with orders and waits can be long, but in the years Ive been going there Ive never had unprofessional or rude staff that some 1-star reviewers have mentioned. However, I absolutely hate their 1990s phone system!They have great makeup and hair care sections, selection is huge. The little money Id save shopping for the same at Walmart is not worth the hassle of shopping at Walmart!

The staff can be unprofessional. I asked where the KY Jelly was and the pharmacy counter person said, Its (smirk) over there by the condoms (smirk, smirk). Really? Well, I didnt say anything but my thought was, Not that its any of your business, but I have a cat with megacolon and he needs enemas and I make them out of warm water, mineral oil and KY Jelly. Any time you would like to make it a threesome I would be more than willing to let you help. It is inappropriate to comment on customers personal affairs.

Weak to non existing customer service. The site is conveniently located which makes this there single positive feature. I prefer to drive to a less convenient location rather than be a customer here.

I seriously wish I could give this place zero stars! They are the most incompetent people Ive ever had an encounter with. They lie and say things like your doctor cancelled it or waiting on your insurance. I work for my doctor, she did nothing of the sort!If you can wait a week for your prescription while being told for days it will be ready in half an hour then this is the place for you.This hasnt happened once or a few times, but pretty much every single time I need to refill something. Getting medications on time are pretty important. I would be a little more patient if they actually acted like they cared at all, but they really couldnt care less.You are an inconvenience for them.

Terribly incompetent pharmacy staff. These people lose prescriptions, they have given prescriptions out to the wrong people, they have nothing in order whatsover. The sheer lack of professionalism on part of the staff speaks volumes. Would not be surprised if the staff was high on their own meds, they make junkies look organized. Staff should be dumped like bad garbage and a new team should be hired in place asap.

If you need some OTC drug quick, this is the place, flexible hours, friendly staff and anything you need including most food and beverage items, even a pharmacy.

Drive up pickup of meds!

Wish I didn’t even have to give a rating, they don’t even deserve a star. Everyone who works in the pharmacy are so grumpy and rude. Horrible customer service EVERYTIME. I’d rather wait an hour in line at Walmart lmfao.

If I could give zero stars that would be an accurate representation of not only their customer service but the way the do their job too. Where do I even start. You’re lucky if they answer the phone. Trying the doctor line doesn’t work either. They say call in your refills 3 days before you need them, then I call (or go in since they hardly answer) on the third day and they say “oh, we’re out of that, we’ll have to order it and it takes 3 days.” The pharmacists are above working the cash register so only one cash register open no matter how long the line is. They truly seem to not care so don’t waste your time.Update: I’ve been trying to get my prescriptions switched to Bi-Mart. This involves Rite Aid sending Bi-mart a fax. Started this on Monday and it is now Thursday and Bi-Mart hasn’t heard from Rite Aid and has requested twice.

The staff is almost always unprofessional. Unfortunately, they are also inapt. This way of working seems to be acceptable to the pharmacists.

Switching pharmacys after giving Rite Aid multiple chances to redeem them selves, but to no avail they let me down again. Lack of customer service

If there was a lower score I could give I would, I am on hold yet again 14:06 at present and that is after being hung up on twice. This is only todays BS, this happens every time I try to call after they messed up my medication. I go in only to not have the prescription ready after my 40 min drive to town. I am going to change to walmart or fred meyer or anywhere else. Rite Aid your customer service sucks!!! time on hold 17:35

The pharmacy workers do a great job. They are unfortunately restricted by insurance companies

I have been waiting 5 days for my prescription to be refilled. This has also involved me visiting this store twice. A worker informed me that 4 people have quit on them and was very unprofessional about it. I am lucky because my medication is not crucial to my health; but this doesn’t mean others medications aren’t crucial to theirs. Get it together!!!!! I will be switching pharmacies.

Girlfriend for the past 2 months has been continuously denied medication when shes called in multiple times asking if it was ready and preauthorized. Over the phone its always a yes you can come pick it up when your ready but as soon as we get there to pick it up its not ready and they say they need a preauthorization. We have even contacted her insurance and they say we shouldnt have to be the ones asking for it and riteaid are the ones who should. They cannot claim responsibility for anything and we are looking somewhere else to get the medication

Pharmacy has horrible customer service along with a bad attitude. My prescription is never ready when said to be and they dont seem to care.

Avoid whenever possible. these people are replaceable.

This place constantly messes up ky medicine and the guy who answered the phone ty8s morning just was totally rude for no reason and just hung up on me. I couldnt believe it 8 was not rude to him at all just concerned about my medicine and now Im just crying because all this miscommunication with them and now Im just scared I miss going to be without my medicine and end up in hospital with withdrawal not to mention Im 23 weeks pregnant.

Worst pharmacy I have ever been to! The wait takes longer than any pharmacy I’ve ever been to. The pharmacy told me my insurance was blocking my meds. When I called my insurance and finally got a hold of them. And they said it was the pharmacies fault.

Horrible service. Slowest workers Ive ever seen at a location. I have very severe asthma and having been able to breathe hardly at all the passed four days. They never answer their phones and they still dont have a simple inhaler in.

Took a while to get script but everyone was so nice

The line for the pharmacy is always incredibly long, and yet only one counter is ever staffed while everyone else just stands around.

Sometimes a little stuffy feeling here. Manager had me kicked off the property because I took advantage of a sale and purchased items. The manager is a horribly grumpy man with little to no happiness to offer anyone. Very horrible staff.

Super Slow, super unfriendly, super unhelpful. I ordered a different brand of medication from the rite aid pharmacy and they told me I would have to wait a week for it. I called after that time, and they said it was ready for pickup. I came in to get it, and they had ordered the wrong one on purpose, and claimed that they were told not to tell me until I arrived; hoping I would take the wrong medication instead.

Rude customer service at the pharmacy. I have had prescriptions take over two days to fill multiple times.

Photo center is very inconvenient staff I felt was rude the kiosks are very old and slow I gave up and walked out wont ever be back for anything thanks for the ruined experience

Not impressed at all. Employees in the pharmacy are very unprofessional and most are rude.

Most unfriendly and slow service ( pharmacy). The girls working in the pharmacy are rude the y dont smile, worst custimer service. I have encountered.

They dont pick up the phone EVER

Way to long to wait for a refill. They said 45 minutes, I came back & now they are saying it will be an hour!!!!!

Fast and friendly.

I like the rite aid, it always has the makeup, skin, or hair products I need when every other place is out of stock. If people are rude I dont really notice since im in and out.

I called to see if my sons medication was ready I had to wait an hour on the phone

If I could give it a negative number of stars I would! Horrible, avoid at all costs!!!

I get my prescriptions elsewhere, but a relative fills hers here. Every time weve picked them up for her, the pharmacy service has been very slow.

They have horrible customer service and communication skills!

Just slow. Takes me weeks to refill a prescription.

Called 6 times to the pharmacy to find out if my clients medications are ready and the kept answering and handing up!!! My client needs her medications so she dont die! GET IT TOGETHER! ill be coming in to talk to someone.

You can not get the Idiots to answer the phone