Ask for Olivia, she is professional & kind, she makes sure you are happy with the end results!

Ive used this place for months without issue. I arrived at my appointment today 10 minutes late because of traffic, and the front desk woman said they would have to reschedule because they only have a 9 minute hold period. I didnt take it out on her because it wasnt her fault, but that is ridiculous. A waxing takes more than 10 minutes. They didnt have another client. I didnt drive 30 minutes out of my way on my lunch break for this. Ive requested a full refund, and I wont be coming back.

Everyone there is so nice! They were all knowledgeable and professional. The salon was clean, bright, and inviting. The visit was fast and done well. I would recommend to anyone who is interested in waxing for their first time!

Samantha is phenomenal with brows!!! Shes very professional and easy to conversate with. I was beach ready in a matter of minutes!

Everyone there is amazing. Absolutely professional and they are all very sweet and kind. Everything is kept extremely clean.

Nice, friendly staff! They were helpful and did amazing to make me feel comfortable and answer all of my questions!

Purple hard wax that doesnt make you scream. Decent prices, excellent staff and fast! So clean you could eat there.

I’ve used this location for years. Shannon is wonderful! Very professional and great at her job. I’ve never had anything but a positive experience here.

Very nice people and was able to get in within 24 hrs of calling..

Shannon does a great job each time I come in & always makes me feel comfortable! I definitely would recommend her!

CK is amazing! She really makes you feel comfortable and makes the whole process great. I would definitely recommend her for any service you are interested in!

This is a great place! I have been coming here for a long time. It is professional, safe and everyone is knowledgeable and kind.

Shannon did an amazing job! She was super quick and it was painless!! Probably the best underarm wax I’ve had by far!

I highly recommend CK. She is my go to girl for all my waxing needs and I know my friends love her as well. Easily makes the experience comfortable, relaxing, and does a great job!

Morgan is very nice and did a great job.

Professional staff. Very clean. I was worried about feeling uncomfortable. I booked my appointment with CK and she was very professional and friendly, immediately putting me at ease. I will definitely be back and would recommend this center and CK.

Today was my 1st time here and the experience was great Shannon was the best she made me feel comfortable and did her job so well and I will definitely be back to see Shannon every month bc she is the best!!!!

Love this place 🥰

Love EWC and highly recommend CK! She is AMAZING and so professional!

Shannon is ok but when it was time to go back she gave the lady at the front desk this look as if she didn’t want to do her job. Her attitude was poor, she also misses spots when doing a Brazilian.

CK is Awesome! She is very professional and is my go to! European Wax Center at Turkey Creek is very clean and the whole staff is very friendly!

This place did my first bikini wax. I read the other reviews then decided why not try it. I asked for Morgan because of the reviews about her. She is a absolute pleasure to work with. It did not hurt anywhere near as much as I thought it would. I am a fan for life now.

Shannon was great! My brows were a hot mess when I came in and she took great care of me!

***EDIT*** The manager reached out to me after reading my review. She was kind and apologetic. She comped me the value of a brow wax for my next visit, and made recommendations for specific waxers to use in the future. Im looking forward to trying again once my brows grow back in.ORIGINAL POST:First, let me say Ive been getting eyebrows waxed here for years, and until my most recent experience everything has been 5 star.This time, I had trouble getting an appointment. The app was glitching, no one answered the phones when I called, and no one returned my voicemail. I was finally able to make an appointment on the website.I told my esthetician (who I have not been to before) that I prefer a natural look and just needed the existing shape cleaned up. When I walked out, my eyebrows were uneven and so thin it was like I was missing half my brow. To be clear - they dont look terrible, and some women prefer thinner brows, but they are not what I asked for. I did not say anything while I was there because what was she going to do, put the hair back on? However, I think its important to be able to listen to your customer and deliver what theyve asked for, which is why Im leaving this review. Maybe it will help with future training.Ill still go back, but itll be awhile before my eyebrows grow back in.

I have only had one bad experience here (and it was never taken care of), but every other experience I have had here has been GREAT!!! I would highly recommend Katelyn. She is awesome, sweet, and friendly. She treats you like a friend, and she knows her clients that she has on a regular basis so it makes the experience even better. Everyone that works in the front have been super sweet. They are great about calling to remind you of your appointments or reschedule for you super quickly. This place is so great, and they have great products for your skin too. The wax is great, and does not leave your skin dry feeling, or pulls at it for extra pain. I would recommend this place for all your waxing needs or if you just need great products for your skin.

I have always wanted to get a Brazillian Wax but was scared to. I thought it would hurt so bad.Some work colleagues convinced me to check this place out and I am not disappointed.It didnt even hurt half as bad as I expected. I had Morgan and she was super friendly. She talked with me the whole time which distracts you from laying there just waiting for the next yank.The facility is also very modern and clean.I was very satisfied and even went ahead and bought the buy 9, get 3 free package.

I received a reminder text the day before my appointment, and so I requested the reschedule option as it was no longer a convenient time/day. The message asked what day Id like, so I messaged back with day and time but I never received a response back (I did try to use the app to change day/time and it wouldnt let me).

Fantastic spa. I highly recommend Morgan.

Friendly staff, clean facility

This was my 1st time coming here and getting waxed.It was absolutely amazing. My wax specialist was very nice and talked me through the experience. I definitely give them 1000 thumbs up!!!

Awesome service, awesome products. Sam is amazing!!

Not having to worry about how youre going to look when you walk out is GOLD! All of their estheticians know how to make you look natural and beautiful. They use a proprietary wax that doesnt hurt as bad as most LOL. Im never disappointed with any appointment I have here.

After reading other Google reviews about this place and seeing the high stars it typically gets, I decided to give it a try last weekend. I was not disappointed. The lobby was clean and well-kept, and the receptionist was super friendly. I chose Katelyn based off of positive reviews about her and she did a fantastic job. She treated me like a friend and kept me talking so I felt comfortable during my appointment, and she made sure to answer all of my questions and give me tips. They also have great products to buy for in-between visits. This was the best waxing experience Ive ever had, and I highly recommend this place.

Morgan is the greatest! I always come out looking amazing. I probably wont let anyone else wax me for as long as shes around.

Parking and finding this location were both easy. The staff was extremely friendly and knowledgeable about the services they offered. They made my first time there relaxing and comfortable. Highly recommend

Iv been going here for years and they are amazing. Iv seen about everyone there for a wax and not 1 complaint could be made. I always recommend everyone to come here for your waxing needs.

I would give more stars if possible. This place is exceptional! From service to results, amazing amazing amazing! I’m so glad they have someone like Courtnee at the front to help me decide what products I needed, she is a wealth of knowledge

I have been getting waxed for years, visited this place for the first time today and it was honestly the best experience I have ever had. Highly recommend! I will definitely be back, thank you all so much

Great people. Great service.

Jennifer was very professional and did a great job on my eyebrows! I would suggest Jenn to anyone no matter what service you need done. You can tell she knows what she is doing and is great at her career. Go see Jenn for your waxing needs, you wont be disappointed!

Love it!!! I love Morgan at European Wax...I have been going to her for a liitle over a year. She is fast and does a great job. We even have some of the best conversations!!!

Very nice, competent people. Clean facility.

Wonder experience! Painless, friendly staff, and very professional! My experience waxing my eyebrows with Joyce was stellar! Kind, helpful, and definitely going back! My eyebrows were so even, full, and perfect!!

Warning!!! European Wax Center needs to do a better job training their staff on customer service. They must make more profit on selling products than actual services because that is where they focus all the sales pressure. The woman who did my wax was right off the bat, rude. This was my first time waxing and she didnt even try to make me feel comfortable. Also, if you are a new customer and schedule more than one service on your first visit, dont think you will get 1/2 off the most expensive service. They are only out to get your money, any way they can.

Got my first Brazilian wax here and Monique was my wax specialist. Loved my experience and the staff was really friendly. The whole process was really easy to understand and I left with all my hairs removed and no burns to my skin from the wax or anything!

I receive a wax at EWC about every four weeks. The entire shop feels clean, welcoming, and efficient. Joyce is the absolute best!! She makes me feel comfortable, gets everything, and is very professional.

Monique made my first Brazilian feel as painless as possible and made the appointment fun and relaxing. Would definitely recommend her due to technique and friendliness. European Wax Center knows their stuff.

Good service. Passes make price reasonable.

Always fast, easy and great customer service. Been using them for all my waxing needs for 2 hears now!

Katelyn is the best! Not only is she a great wafer, she makes you feel very confortable in what is a generally uncomfortable situation. I drive 45 minutes just to see her.

It was quick and easy. Loved the girl who did my wax!!!

The first time I went to this location almost two years ago after relocating to Knoxville I knew I never had to worry about finding a good place to get a wax. Im a little heavier than the average woman and waxing for me had sometimes been awkward or just uncomfortable. Id experienced judgement at other places and had been made to feel like I didnt belong. That has never been the case here. These ladies are all so wonderful and kind and they have always gone the extra mile to make sure every visit is flawless.

First time there and it was AMAZING. Jessica was super nice and made me comfortable! Already booked my next appointment with her :)

I love it here...if you want a GREAT wax go here

I absolutely love EWC at Turkey Creek. Kaitlyn (sp?) is down to earth and makes something unpleasant fun. Parking is horrible...thats the only reason for the 4-star rating. If you can find a parking spot and get in the door, the staff is amazing.

I had my first brazzilion experience today, with Lauren. I thought of a million reasons not to go through with it, age/weight/etc, but I forgot those as soon as I met Lauren. She is very kind and patient, talked me through my nerves and made it a pleasant experience. Already scheduled my next appointment! Thank you EWC, for providing a clean facility and kind staff.

The staff was very professional. I didnt feel pressured to buy extra products. The esthetician(Morgan) was very nice and made me feel very comfortable. I will be going back. I highly recommend this place.

Great service and very knowledgeable staff. I had the bikini done...it hurts but its worth it.

This is the best wax place. Clean, quick, and good. I love it. I’ve tried several other local places, including Aveda. Hands down this is the best place. Jessica is my aesthetician.

Samantha made the waxes ive had for years virtually painless and the five new waxes i got today even more so. It had been so long since ive been waxed i was sure it was going to kill me. But nope. So thank you SAMANTHA. ill book every appointnent with her in the future!!!

Joyce does an fantastic job on my brows, so I ask for her every time! Thanks again!

Love the wax, almost painless. Great location. The wax passes are worth every penny!

I have been to EWC once before, but this time was perfect! Haley did my eyebrows and she did an amazing job!! I would highly reccommend her for your wax experience!!

Excellent service and products!

I had a great first time experience at EWC and look forward to making my next appointment. Staff was great and were a wealth of knowledge and the prices were very fair.

The prices are very reasonable and the ladies work fast. They get you in and out. It is a place I will use again.

EWC at Turkey Creek has very professional staff and provides a lovely pampering experience. Joyce does a fantastic job!

Very nice staff but I had a lip wax and the next day spent an hr at home tweezing .

This place is fabulous! They make me feel special!

The ladies here are WONDERFUL, and they make me feel like family.

Excellent job perfecting my eyebrows. Joyce Hill is the best, obviously.

Hi Kayla, on behalf of European Wax Center Knoxville we hate to hear that one of your previous visits with us did not meet your expectations. Again, a good rule to keep in mind when waxing is to make sure the hair is at least a quarter of an inch long. This will ensure optimal waxing results, resulting in less discomfort and minimal, if any hair left behind. We would love to hear feedback on your next visit regarding your most recent visits. We welcome feedback because it helps enhance our teams opportunity for growth. Thanks in advance. -EWC Knoxville Management Team

Great experience! Haley was so sweet and did a wonderful job!

Great place to wax when traveling. Joyce is amazing at the Turkey Creek location in West Knoxville!

I love Katlyn

Have always been happy with my experience here. However, they are impossible to get ahold of when trying to book your next appointment. I have called the last 3 days, 3x each, and still havent been answered. Which is too bad because I had literally referred them 5 people in the last little bit.

Clean, prompt, professional! Taylor S is stellar and I recommend her all day long.

Have been here many times since 1st meeting Jennifer at The Womens Today Expo. She always does a wonderful job!

Love European Wax Center, the staff is professional and the environment is clean and well maintained. Monique is a joy!

Jasmine is the best.shes friendly and super cool . Definitely goin bak to see her !!! Clean place and worth the money

Katelyn is the absolute best

I had a 3:15 appointment for a wax. I sat down after being checked in and was informed about five minutes later that my waxer was running behind. In total, I waited half an hour for my appointment and right when I was about to leave the assistant at the desk offered to try to look for another available waxer. She suggested I make an appointment for 4 oclock -- 45 minutes after my appointment. When I called to complain I was offered a $10 compensation for a $50 service. My time is no more valuable than theirs, and for that I will never recommend European Wax Center to anyone.

As a male, receiving waxing services, I feel comfortable going to EWC. Jessica is always upbeat and friendly. Great place for guys.

Jasmine was my waxer and made the experience great.

European wax offers a variety of services at a very reasonable price. The waxers are super friendly, and make the experience very comfortable.

Hello I just got waxed at the European Wax Center on Parkside Drive in Turkey Creek. My waxer was Jenn. She did an okay job on my eyebrows and lip but she did a TERRIBLE job on my underarms. I wish I could send in the picture I took of my left armpit. It is still FULL of hair and she tweezed so much on the right one and it was incredibly painful. I have been tweezed in the underarm by other consultants in the past and none has EVER been this painful. It was like she forgot all about touching up my left armpit. I now have to go home and tweeze my own armpit which I LITERALLY just paid someone to do. I am incredibly angry and frustrated and would not recommend Jenn to anyone!!

First time waxer and I couldnt be happier with my visit! The staff is friendly and helpful. My esthetician was professional, had a good personality, and knew what she was doing! Ive already made my 2nd appointment!

The lady who waxed me was getting me out in thirty minutes no matter what. It was painful, she didnt keep coversation for distraction, and did not apply anything for relief. I felt awkward and in pain the whole time. She offered additional services at an exorbitant fee that other places have included. After, she told me I could tweez myself. It sucks that options are so limited in knoxville, I am in no rush to use them again.

Jasmine is fantastic. Ask for her, not Kaitlyn.

Excellent customer service. Excellent staff.

Wonderful place!

Morgan is the bomb!!!! The facility is clean, the workers are friendly and they are not too expensive.

Very professional. Very nice

Wonderful experience and very kind and personable staff. Exceeded my expectations!!

Jessica was so friendly and professional. Will visit again!

Very friendly and professional. Great experience every time I go.

Love my brows

Great service and an extremely clean salon

Excellent pampering as usual!

Love this place!! Very professional & clean environment!!